Privacy and Cookie Notice - Canada
September 22, 2023
iHeartMedia, Inc. ("iHeartMedia", "we", "us", or "our") is committed to maintaining your confidence and trust as it relates to the privacy of your information. Please read below and learn how we collect, protect, share and use your information as part of the iHeartRadio Canada music streaming service, which includes iHeartRadio.ca, the iHeartRadio Canada mobile application, and related websites, interactive features, and associated social media platforms including Twitter and Facebook (collectively, the "Platforms").
QUICK GUIDE TO CONTENTS
- INFORMATION COLLECTED ON OUR PLATFORMS
- HOW WE USE THE INFORMATION WE COLLECT
- SHARING OF INFORMATION
- INFORMATION WE RECEIVE FROM THIRD PARTIES
- YOUR PRIVACY RIGHTS, CHOICE AND ACCESS
- ADVERTISING/BEHAVIORAL TARGETING; HOW TO OPT-OUT
- SECURITY OF YOUR INFORMATION
- PRIVACY GOVERNANCE
- OTHER SITES
- CONSENT TO PROCESSING AND TRANSFER OF INFORMATION
- CONTACT US
1. INFORMATION COLLECTED ON OUR PLATFORMS
1.1 Information You Provide To Us
We or our service providers may collect Personal Information (information that can be used to identify you as an individual) such as your name, email, telephone number, home address, demographic information (such as postal code, age and gender), location information, or payment information (such as account or credit card number). The types of Personal Information collected may vary depending on your use of the features of the Platforms. For example, your credit card number and other payment related information may be collected in connection with your purchase of products and/or services through the Platforms. We post customer testimonials/video testimonials on our Platforms which may contain personally identifiable information. If we want to post a customer's name along with their testimonial, we obtain the customer's consent via email prior to posting the testimonial.
1.2 Collection of Personal Information by Technological Means
When you visit or use the Platforms, we and Bell Media use technological means to collect information about you, some of which may allow you to be identified, located and profiled, as described below.
Usage Information. Whenever you visit or interact with the Platforms, we, as well as any third-party advertisers and/or service providers, may use a variety of technologies that automatically or passively collect information about how the Platforms are accessed and used ("Usage Information"). Usage Information may include Device Identifiers (as defined below), browser type, device type, operating system, application version, the page served, the time, the preceding page views, and your use of features or applications on the Platforms, such as song history, interaction with friends and group activities. This information helps us keep our Platforms fresh and interesting to our visitors and allows us to tailor content to a visitor's interests.
Device Identifier. We or our service providers automatically collect your IP address or other unique identifier ("Device Identifier") for the Device (computer, mobile phone, tablet or other device) you use to access the Platforms. A Device Identifier is a number such as a mobile advertising identifier (Android AAID or Apple IDFA) that is assigned to your Device when you access a website or its servers, and our computers identify your Device by its Device Identifier. We may use a Device Identifier to, among other things, administer the Platforms, help diagnose problems with our servers, analyze trends, provide attribution metrics to our advertisers and partners, track users' web page movements, help identify you and your shopping cart, and gather broad demographic information for aggregate use.
Location Information. We may collect or infer information about the general location of your Device when you access or use the Platform; or if you choose to turn on your Bluetooth, Wi-Fi or other geolocation functionality when you use the App, subject to your consent, the App may collect, infer, and use more precise geolocation information. We may use and share your location with certain third-parties for analytics, attribution and advertising purposes (currently advertising use is restricted to iHeartMedia properties only).
Cookies; Pixel Tags. The technologies used on the Platforms to collect Usage Information, including Device Identifiers, include but are not limited to: cookies (data files placed on a Device when it is used to visit the Platforms), mobile analytics software and pixel tags (transparent graphic image, sometimes called a web beacon or tracking beacon, placed on a web page or in an email, which indicates that a page or email has been viewed). Cookies may also be used to associate you with social networking sites like Facebook and Twitter and, if you so choose, enable interaction between your activities on the Platforms and your activities on such social networking sites. We, or our vendors and third party partners, may place cookies or similar files on your Device for security purposes, to facilitate site navigation and to personalize your experience while visiting our Platforms (such as to select which ads or offers are most likely to appeal to you, based on your use of the Platforms, interests, preferences, location, or demographic information), as well as for market research related purposes. A pixel tag may tell your browser to get content from another server. To learn how you may be able to reduce the number of cookies you receive from us, or delete cookies that have already been installed in your browser's cookie folder, please refer to your browser's help menu or other instructions related to your browser. You can also learn more about cookies by visiting https://www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browsers. To learn how to change your Device Identifier, please refer to your device’s help menu or other instructions. If you do disable or opt out of receiving cookies or change your Device Identifier, we will honor your request, however, please be aware that some features and services on our Platforms may not work properly because we may not be able to recognize and associate you with your iHeartMedia account(s). In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests.
For more information on advertising using cookies and how to opt out of advertising cookies specifically, please see Advertising; How To Opt-Out below.
1.3 Collection by Bell Media
Information collected through the Platforms (including both non-Personal Information and Personal Information) is also collected by Bell Media in order to provide the iHeartMedia Canada music streaming service. Bell Media may use this information for the following purposes:
- to provide you with access to certain areas and features of the Platforms such as your favorite stations, your musical preferences, songs you have listened to, shared playlists and your interaction with other users;
- to communicate with you about your account and activities on the Platforms;
- market research, Platform analytics and operations;
- to curate content, advertisements, and offers that are served to you;
- to manage rights associated with the content made available on the Platforms;
- to otherwise help Bell Media to enhance and improve the content and the Platforms; and
- for purposes disclosed at the time you provide your Personal Information or otherwise with your consent.
2. HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect about and from you primarily to deliver the Platform to you and for a variety of business purposes such as to respond to your questions and requests; provide you with access to certain areas and features of the Platforms such as your favorite stations, your musical preferences, songs you have listened to, shared playlists and your interaction with other users; verify your identity; communicate with you about your account and activities on the Platforms and, in our discretion, changes to any iHeartMedia policy; market research, Platform analytics and operations; curate content, advertisements, and offers that are served to you; improve the Platforms; comply with license obligations; and for purposes disclosed at the time you provide your Personal Information or otherwise with your consent. We may collect location based information about you to provide you with radio stations in your area and to customize advertisements and offers we serve to you.
3. SHARING OF INFORMATION
We may share non-Personal Information, such as aggregate data and Usage Information such as Device Identifiers and general geographic data with third parties. We may also share your information as disclosed at the time you provide your information, as set forth in this Privacy Notice and in the following circumstances:
3.1 Third Parties
3.2 Your Agreement To Have Your Personal Information Shared
3.3 Business Transfers
We may share your Personal Information with other entities and our affiliates primarily for business and operational purposes. In the event that iHeartMedia is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that process or transaction.
3.5 Legal Disclosure
Our Platforms may include Nielsen’s proprietary measurement software which may allow you to contribute to market research. To learn more about the information Nielsen’s software may collect and your choices with regard to it, please visit https://www.nielsen.com/digitalprivacy.
4. INFORMATION WE RECEIVE FROM THIRD PARTIES
We may receive information about you from third parties. For example, if you are on another website and you opt-in to receive information from iHeartMedia, that website will submit to us your email address and other information about you so that we may contact you as requested. You may also choose to participate in a third party application or feature (such as one of our Facebook or Twitter applications or a similar application or feature on a third party website) through which you allow us to collect (or the third party to share) information about you, including Usage Information, Device Identifiers, and Personal Information such as lists of your friends, "likes", comments you have shared, groups and location. Services like Facebook Connect give you the option to post information about your activities on our Platform to your profile page to share with others within your network. In addition, we may receive information about you if other users of a third party website give us access to their profiles and you are one of their "connections" or information about you is otherwise accessible through your "connections" web page, profile page, or similar page on a social networking or other third party website or interactive service. We may also receive information about you from third party data providers. We may supplement the information we collect about you through the Platforms with such information from third parties in order to enhance our ability to serve you, to tailor our content to you and/or to offer you opportunities to purchase products or services that we believe may be of interest to you.
5. YOUR PRIVACY RIGHTS, CHOICE AND ACCESS
You may always direct us not to share your Personal Information with third parties (other than our service providers), not to use your Personal Information to provide you with information or offers, or not to send you newsletters, emails or other communications by: (1) modifying your registered user information on the Platforms; (2) sending us an email at firstname.lastname@example.org; (3) contacting us by mail at iHeartMedia Digital Customer Service, 20880 Stone Oak Pkwy, San Antonio, TX 78258; or (4) following the removal instructions in the communication that you receive. Your opt-out request will be processed within 30 days of the date on which we receive it.
If you wish to modify, verify, correct, or delete any of your Personal Information collected through the Platforms, you may edit your registered user information or contact us at the above address or email. In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Platforms. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. It may not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons. We will retain your information (including geo-location data) for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We do not control certain privacy settings and preferences maintained by our social media partners like Facebook and Twitter. If you wish to make changes to those settings and preferences, you may do so by visiting the settings page of the appropriate social media site.
Location Information: When you download our App or use the Platform we collect and use approximate Device location information using a reverse IP address lookup, and share that information with third parties for the purposes of analytics, advertising (if you have opted in to advertising, and currently advertising use is exclusively within iHeartMedia properties) and to provide the relevant content for your jurisdiction. If you initially consent to our collection of precise location information, you can subsequently stop the collection of precise location information at any time by going to the setting feature on your Device and changing your preferences. If you do so, certain features of our App may no longer function. You also may stop our collection of location information by following the standard uninstall process to remove our App from your device.
6. ADVERTISING/BEHAVIORAL TARGETING; HOW TO OPT-OUT
If you do not want to receive the benefits of targeted advertising, you may opt out of some network advertising programs that use your information by visiting the NAI Opt-Out Page https://www.networkadvertising.org/choices/. Please note that even if you choose to remove your information (opt out), you will still see advertisements while you're browsing online. However, the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides a mechanism to opt out of receiving cookies from those companies. Please note that if you opt-out of targeted advertising, we may still track your visits to the Platforms for our own analytics, operations and security purposes. Your browser may offer you a "Do Not Track" option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and/or across different websites. Our Platforms do not support Do Not Track requests at this time, which means that we collect information about your online activity both while you are using the Platforms and after you leave our Platforms.
We do not knowingly collect, use or disclose personally identifiable information from anyone under 14 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian's consent. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 14, we will make reasonable efforts to delete such information from our records.
8. SECURITY OF YOUR INFORMATION
We take information security seriously; however, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us, and you use the platforms and provide us with your information at your own risk.
9. PRIVACY GOVERNANCE
iHeartMedia has policies and procedures governing the processing of personal information through its lifecycle, including the following.
- Having consent for the processing of personal information where required, the form of which varies depending on the circumstances. For example, consent is obtained before collecting personal information that would allow iHeartMedia to know the precise location of an individual.
- Limiting the collection of personal information to that which is necessary for specific purposes.
- Formally designating a Chief Privacy Officer, as well as defining responsibility for privacy practices throughout the organization at all levels, including executive and management levels.
- Limiting access to personal information to employees who require access to fulfill their roles and responsibilities.
- Implementing contractual safeguards with service providers who process personal information on behalf of iHeartMedia.
- Responding to requests from individuals to access and delete their personal information, subject to limited exceptions.
- Responding to privacy-related complaints and inquiries.
10. OTHER SITES
The Platforms may contain links to other sites that we do not own or operate. This includes links from advertisers, sponsors and/or partners that may use our logo(s) as part of a co-branding or co-marketing agreement. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies or practices. These other sites may send their own cookies to your Device, they may independently collect data or solicit Personal Information and may or may not have their own published privacy policies. You should also independently assess the authenticity of any site which appears or claims that it is one of our Platforms (including those linked to through an email or social networking page).
The Platforms may make available chat rooms, forums, message boards, and news groups. Remember that any information that you disclose in these areas becomes public information and is not subject to the provisions of this Privacy Notice.
11. CONSENT TO PROCESSING AND TRANSFER OF INFORMATION
Given that we are an international business, our use of your information necessarily involves the transmission of data on an international basis. By using the Platforms, or providing us with any information, you: (i) consent to the collection, processing, maintenance and transfer of your Personal Information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen; and (ii) acknowledge that your Personal Information could be accessed by courts, law enforcement and national security authorities in any of those jurisdictions.
We may update this Privacy Notice from time to time to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our Platforms prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
13. CONTACT US
If you have any questions or concerns about this Privacy Statement, the practices of the Platforms, or your experiences with the Platforms, please contact us at:
Attn: Privacy Questions
20880 Stone Oak Pkwy
San Antonio, TX 78258
Re: iHeartMedia Privacy Statement