Episode 91: You’d Better Whys Up!

You've probably heard of the 5 Whys Method. It's the exercise that has you ask 5 “Why” questions to help you get to the root cause of a problem. 

We typically use this method of questioning for troubleshooting issues, quality improvement, or process analysis. 

It goes something like this: 

We are behind schedule with updating the training program again this week. Why?

Because we don’t have time to make the updates to the training program. Why?

Because it takes a long time for us to enter the HR data into the spreadsheets. Why?

Because each week, some of the data is either missing or incorrect. Why?

Because it is prone to human error because the entire process is manual entry from paper forms. Why?

Because we don’t have an integrated software system between the HR and Training Departments.

Now, looking at purchasing an integrated software system may seem like an obvious solution to an ongoing problem, but oftentimes we simply try to bandage the symptom (in this case, not enough time to perform a task).

Full transcript can be found here: https://jimmyglenos.com/2022/11/07/youd-better-whys-up/

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