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December 7, 2017 • 15 mins

Garrett , Brody , Sam, Yaritza and Jake talk about Uber, Christmas Cards, and calling Sam "Sammy"

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Episode Transcript

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Speaker 1 (00:03):
What would you talk about on your on your podcasts show?
All right, I feel like a little red riding hood
where I'm in a new studio, a different studio, not
our normal studio or recorder fifteen minute morning show, and

(00:26):
things are different and that's fine. That's how is the
little red riding Goldilocks. It's all right. I fell asleep
during grammar school when I when I read that, I feel,
you know how people say, I feel like Bambi. That's
where I'm at, right, I feel like Neo. Al Right,
So my name is Garrett. I told you along with
Dave Brody, we have Jake, we have your Ritza, and

(00:47):
of course Sammy. No, no, no, that's right hand now
that no, that's true. I have not been addressed. If
someone calls me Sammy, it's because I met them in
two thousand and If you confusing everybody Sammy Rosalie for

(01:07):
a long time Instagram, on Instagram and Twitter, Sam, I'm confused. No, no, no,
it was only for good friends, so we're not not
for you. Guys are coworker friends, which is different. It
starts Instagram followers are good friends, but we're not. No.
No one on Instagram call school wants to just from
high school jas high school. Sam's going to complain that

(01:29):
I want to complain about my intro because I'm David Brody,
not day, You're allowed to complain about that. I'm okay.
Actually I'm what is Phoebe's name? She got nothing? That's
what I am but my name Jack. But your other user, yam, yam.
That was never That's not a thing. You just made

(01:49):
that off right now? Why you buyers trying to pick
game off? And you already know I'm in a bad mood,
so you just know it's safe. Because I had a
driving car experience yesterday, then I'm fine. I almost wasn't fine. No,
I was in a car service. Oh you said I
had a driving car? Was a self driving car problem?

(02:13):
Working on it? Okay, So here's so. Here's what I
know is that I had a problem with Uber and
I ranted about on the Brooklyn Boys podcast. It was epic,
and uh so people heard that, and then you must
have said something about Uber because I got like fifteen
tweets saying, oh, tell Brodie he hates Uber right now too.
Let him fight with that. Okay. I thought people were

(02:34):
telling you that just because you love complaining, Oh I do,
I've never known that about you. This is no information.
I'm upset that you don't know, I complain. Sam tweeted yesterday.
I swear yesterday you tweeted anyone know a phone number
for at uber Customer Service at Uber Underscore support. Boy,
do I have a story for you? Hashtag hell note?

(02:56):
But then you never wrote anything else, and I'm sitting
there like what you wasn't to tell the story. I
really just wanted a phone number. I didn't find it.
So do you want me to answer that question and
then you can tell your story? Yes? Is there a number? Okay,
So listen to Brooklyn Boys podcast episode twice because I'm
not going to what No, No, I'm not gonna I'm
not gonna rehash what happened to me. But I will
tell you that in talking to at uber and at

(03:17):
uber Underscore support, they said to me, oh, what's your
email and phone number? So I said, oh, here's my
email and phone number. Call me. At these times, I
was all excited by the way uber um social media
account on Twitter made the same stupid mistake that Holy
Hands made. They say, oh, d M s your information.
They aren't following you. You can't DM them. You're running
a social media account. You're either stupid or a garage

(03:39):
just pointed out you're brilliant because you Oh yeah, d
M s. We'll take care of it. You can't DM you.
So if you want people to d M you, you
have to follow them first. Don't be stupid. I think
it's smart. So so they didn't want to call me,
So I said, they didn't call him? What are you
calling me? Oh no, we don't have phone support. We
wanted your number just to look up your account. I said,
you need to call me. Oh no, you need to
handle the problem through the in app, sup one, well

(04:00):
en up support. This is what they do when you
when you complain. Yeah, yeah, oh we're terribly sorry. We'll
make a note of that and we're closing out your case. Thanks.
Are you kidding me? Like they have too many competitors
to not give a crap, and they're not very good
with like the news, Like, so I'm going to I'm
because here's the abridge version A six to ten minute trip.

(04:24):
It was superpool. I always super pool pool from yoga
to my apartment, so I was I was sweaty. This
is your faul and I was feeling really good. Ps
like they brought me out of a great mood. That
was a great class jake. When the Micro's go off, um,

(04:45):
a ten minute trip turned into fifty seven minutes because
she was driving people fifty seven minutes because she was
driving other people who were further away home first, even
though the last person she picked up was three blocks
from my apartment. She wasn't listening to what else do

(05:07):
you want to make fun of? R I waity, I'm cranky,
I'm sweaty under this shirt, which isn't man. So you
go for the cheaper uber obviously, for for for great reasons.
So it happens, though, that's what you get. You get
the service that you know you asked, no, no, no.
The app canceled my ride while I was driving, apparently,

(05:28):
so they just drove the other two people and I
was no longer in this system. So suddenly we're twenty
five minutes from my house and she said, oh, where
do you live? And I said back where I told
you to drop me off when it started, and she
got mad that I was annoyed, and then she was
mad at me. So then when we were leaving the car,

(05:48):
as I'm leaving, I turned into my mother, um, and
I said, not for nothing. I said, not for nothing.
But even if it is a system's error, an apology
would have felt much better than this car ride that was.
Would have said, yoga, sam ain't much different. I just
do yoga, stopped from killing people. And then I went

(06:13):
to shut the door because she said, no, it's not
my fault. But while I went to open the door
to say it's your company's, she sped off so that
I couldn't talk. But my hand was still on the
handle of the car, so she sped off with the
car door open. Just feel Finally, Yeah, stars, did you

(06:33):
give the driver after that? I gave her a star? Yeah,
I did. You can't give them a star because then
they'll give you one star. No. No, my account was
canceled already. That was part of the problem. Like I
was no longer in the car. She couldn't even leave
a review. If I just seemed I reached out to
them directly. I said it in my app it my

(06:53):
drive closed out after six minutes. That was not the case,
Like she couldn't rate me past that. I think it's
because she mistake like so too. I saw her do
it accused someone of that actually mad at you for realizing,
and then she was just really pissed the whole time,
And then I was pissed that she was pissed. Was
there candy in the card? There was not even any candy.

(07:17):
At least you could have gotten some sweet rich is
not feeling well, but it looks like she's ready to
like just take a hostage. I don't know if it's
because you're you're actually man something now, okay, Jewish, I

(07:40):
feel the same way for seven minutes. It's crazy. But
like Uber is just their support. I don't know their
team and I are not best friends. I've given plenty
of Uber right like refunds, and that's not enough. I
just want you to refunds me. They wanted to give
me five dollar credits and it wasn't quote unquote credited
my wife for the track of the stee that they

(08:00):
performed on my twelve year old daughter's ride. But that's
not even that's not even ride. So they're making you
get another ride with that credit, do you yeah? Basically
the evil doing real money. Do you know? Do you
know who has the best customer service? There's two companies.

(08:21):
Go Daddy, one time they sent me a job. I'm
sure Pickles and Daddy. So, uh, what's the website you're
building at Pickles dot com? What's the website you' building, Jake?
That doesn't matter, No it does. Why are you go
daddy dot Com? Why are you on go Daddy? Because
you brought it up. You brought it up, you brought

(08:42):
it to the table. Can you look up Jake dot Com? Well,
I bought dot com. It doesn't matter. Did you buy
dot com? Yeah? Oh my god, that would have been
so fun. I'll give you five dollar credit if you
sell me Jake tough dot Com. You're not you're not
on speak. I'll give you a bitcoins. I just thought

(09:02):
I just don't have a name for new podcast. You
should get a website the Yamyam and Sammy Show. God, seriously,
come on, what website are you building? All right? So
the other company that does amazing customer service dot Com?
No Amazon, Okay, Amazons Baza phone number first of all,

(09:23):
and they answer the phone within like a few minutes.
They call you back. Yeah, this is Amazon. I have
so many damn customers that how can they how many
people can possibly be answering the phone? We talked about
this slightly on the Brooken Boys podcast When a Company
Spisode When a company says, we're experiencing harder than usual, amazing,
but your call is important to us. Not if your
call is important to us, it'd be right. The CEO

(09:45):
would make less money to hire more phone producers and
phone ops and whatnot. Have you answer the damn phone.
Your average wait time is twenty three minutes. Bullshit. I
do like when they say even number and we'll call
you back. They don't answer the phone. But then they
saw a number I don't recognize, and I go of Amazon.
If that's your problem. If I can Amazon prim A
car to drive me somewhere, and don't think Amazon will

(10:06):
do this event happen, I would Amazon prim A car.
It would be there. I'd have to open the box
to get the car out. But still I think as
zip car. But Amazon car for only a hundred seventy five,
it will. They'll send a team to assemble. It's right,
only a hundred be there. It was a problem to
take care of it. Yeah, are you making a website
about avocados? What are the other two website Tough Avocados

(10:27):
dot com. What are the two other websites avocados hard
on the outside dot com. Let's all question. J Key's
obviously hiding something from us. What are you hiding? Oh
my god, it's definitely porn. I would love. I mean,
you could do so much things with tough, rough and tough.
You don't think I can look it out? Because you

(10:50):
said you're building three websites. You told us one. I
like to fourth game? What are the other domain name?
What are the other three? Dot com? Jake him? So,
what's what's what's the deal? Are you trying to sell them? Like?
Were you buying domain names you think someone would want
to purchase? Are they for personal use? One of them
I feel like could be worth something one day. And
then too? Of the three from them you paid for them?

(11:13):
What are they? Which one is the one that's gonna
have world domination? I replaced Elvis duran dot com scary
already owns that. So you're not going to say why
why is this so awkward for you? Don't know his
laptops right here? Who wants to go into it? That's

(11:35):
very true. Go daddy dot com slash to Garrett and
Hammy Garrett, I have your Christmas car I can't do
anything to it because it's just your adorable child's face.
Jay quick question unrelated, asking what's your password? Hold On.
Garrett went on air the other day asking everybody to
say if they don't want a Christmas card because you
don't want to send them out, And the same day
I get a Christmas card in the mail from Garrett

(11:57):
the mail so I didn't even have time to tell
you what did you know want it? You didn't know,
you want to care, You just wanted it, But I
did not want it. I like it. I think it's
do you know what's on my fridge right now? Yeah?
Stupid ship nothing. You have a magnet that says I
love me, love me, And I was like, yeah, that

(12:18):
sounds about writing me dot com I love That's what
I'm trying to do. If you won't give me your password,
I'm gonna lock you out. Hold On, Do you send
Christmas cards to everybody on the show because you feel
like you have to? Yes? Yeah, really you don't want to.
You don't want to send us those cars I do.
I just want to go on the record and say
that Elvis has a little more money than you do. Yeah,
but he sends me holiday cards card from him. I debated,

(12:41):
and I outweighed the number of people who are of
the Jewish faith versus right now in this room, you're outnumbered. Yeah, boys,
actually actually we're half and half. It's two and a half.
I split down the middle. Sammy fam know because Sammy's
Sammy's mother. No, I don't there. I am so constipated

(13:09):
from this podcast. It no yeah, so no, no, it's
happy and Sammy, what do you guys do with them?
But what do you do with the Christmas cards that
you get? It? It's in my studio right now. I
have a little folder with all the cards that I've
ever got. Such bullshit. No, it's true. You left out

(13:32):
the important part. The first part is when the car arrives.
You judge them. Oh yes, you judge how cute the
kid looks, not Garret because his kids, you know his kids.
Judge how the quality of the paper that it's printed on,
and you judge the faces if it's a cute picture
or not, because sometimes you get cards where they didn't
They didn't do like a professional shoot. They just took
whatever picture they had and sometimes it's not the best choice.
Um let me tell you, I've never gotten Christmas cards

(13:53):
until I got Garrett's Christmas cards. So people don't really
normally send out in my world things like that. Well,
I have a friend who is very wealthy. He's in
the radio industry. Nobody who works here. Okay, no it's not,
it's absolutely and it's not. And he sends a car
that's so thick it's like a book cover. It's like

(14:13):
made of wood. No, it's and it's The photograph is
probably like hundreds and hundreds of dollars in the pictures.
I don't know how you said that. No, he's just
he's a friend, but that's money. But in the like,
I mean, even the dogs look like they were groom
for the photo. It's so much. And then it depresses
me every year. Why because because I I go to like,

(14:34):
you know, a website like plenty of Fish or whatever
the skip and I print that every year. It's one
of the fish fish that everyone send our friend Sammy
a tweet today and say hello to Sam Garret Garrett,
Garrett Arrett Garrett. That's what his website is. Yeah, everyone,

(14:59):
fifteen minute warning show. I'm sweating. My pits are sweating
because I'm not sading
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