Episode Transcript
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Speaker 1 (00:10):
People all over the world.
Speaker 2 (00:11):
They log onto only fans. They think they're speaking to
a model or I guess the proper term is a creator,
but they're actually speaking to a Filipino.
Speaker 3 (00:21):
Michael Bilchran is a journalist based in the Philippines, and
he's been talking to the people behind the scenes of
Only Fans, But maybe not in the way you think.
Speaker 2 (00:29):
I spoke to a single mom this is the main
source of income.
Speaker 1 (00:33):
I spoke to a.
Speaker 2 (00:34):
College dropout who says this is what feeds their entire family,
and to be fair, compared to a call center job,
it pays a lot better.
Speaker 3 (00:45):
Only Fans is what happens when someone figures out how
to disrupt the traditional porn industry. It's a platform with
an app where a creator can share pornographic pictures or
videos with their subscribers right from their phone, and as
a subscriber, there's an option to chat directly with the creator.
What subscribers don't realize is that a lot of times
they're not talking to a model, they're actually talking to
(01:08):
what's called a chatter. For example, someone like Tony.
Speaker 2 (01:11):
Tony is a friend of a friend, he's around my age,
he's a dude. He used to have a regular job.
Speaker 3 (01:20):
Tony became an OnlyFans chatter as a way to make
more money. The pay was a lot better than what
he could get at a call center job. Being an
OnlyFans chatter can be a really tough job for reasons
we're going to get into later. But now there's even
more pressure.
Speaker 2 (01:34):
His company straight up told him that all your chats
are being fed into an AI. The company didn't say
that to eventually replace you, but basically, we're using our
chats to feed an AI and train it for the future.
Speaker 3 (01:49):
In this episode, we're getting into the hidden label behind OnlyFans,
the outsourced workers behind the scenes that prop up the
digital sex work economy. Kaleidoscope and iHeart podcast.
Speaker 4 (02:04):
Connect.
Speaker 3 (02:06):
This is kill Switch.
Speaker 5 (02:08):
I'm Dextor Thomas, I'm Sarah.
Speaker 4 (02:36):
I'm sorry, goodbye.
Speaker 3 (02:52):
How did you come to start reporting on OnlyFans?
Speaker 1 (02:55):
One of my.
Speaker 2 (02:56):
Friends had a friend who was working on something like this,
and I didn't know that. I was like, come again,
Like this was I never heard of anything like that?
Speaker 3 (03:05):
Right?
Speaker 2 (03:05):
And so I started looking online and through off on Reddit.
There's a lot of communities. There are a lot of
Facebook groups and subreddits just dedicated to only fans chatting,
hundreds and thousands of accounts talking about this every day.
Some chatters they call themselves professional cat fixtures.
Speaker 3 (03:23):
Imagine a job at a call center, but instead of
helping people troubleshoot their new toaster of it, you're taking
requests for nuds via DM.
Speaker 2 (03:31):
Each chatter is employed by an only fans chatting company.
So a chatter just like any other job. They have
an eight hour shift they clock in, and so throughout
their eight hour shift they're handling maybe on average, i'd
say five to eight different models at a time. Each
mall has a different personality, a different brand. Maybe one
(03:54):
is the girl next door, another is like a model,
another is like a very sort of conservative kind of growth.
People like a lot of different things, not only fans.
Speaker 3 (04:04):
Right, people do like a lot of different things. Yeah,
that's an understatement.
Speaker 2 (04:09):
So they have to switch between these different personalities throughout
their shifts, and each model has for that shift has
like as a coda. So the main goal of each
chatter is to sell content.
Speaker 3 (04:23):
Let me get the straight. So basically an OnlyFans model
or creator, I guess they get big enough they have
enough fans where they can't handle all the messages at once,
and then do they reach out to a company that
then hires people as essentially a freelancer to handle the
messages for them. Is that how this works?
Speaker 2 (04:43):
It could be that way, but what I found it
also it could be that the companies are reaching out
to models and saying like, hey, you give us a
portion of your content sales, and we can give you
like ten chatters and they can handle the many people
for this amount of time.
Speaker 3 (04:59):
On top of a monthly subscription. The fastest way a
creator can make money is custom content. This is the
pictures or videos that are custom made for just one person.
A model obviously can charge a premium for that, and
so chatters are encouraged to sell as much custom content
as they can for each of the five to eight
models they might be working with at a time. This
(05:21):
is a lot to juggle. If you're talking about in
a single shift, you're chatting for eight different models. What
do you just have eight different windows open on your
computer screen and you're just going through each one and
then trying to keep track every time? How do you
even do that?
Speaker 1 (05:39):
Yeah?
Speaker 2 (05:39):
Pretty much. They tuggle between all of these different windows
on their interface.
Speaker 3 (05:44):
And sometimes chatters don't work on their own. Sometimes they'll
group up and work together to try to get repeat
or VIP customers. They refer to these as whales to
try to get them to spend as much money as possible.
Speaker 2 (05:55):
Sometimes there are teams too, especially when there are big
They can identify which fans or subscribers are the big spenders,
and when they log on, they can group into teams
and chat with them simultaneously. And while these teams are
chatting with these big spenders, their coach now their managers
are coaching them to discord. It's kind of like an
(06:18):
esports team, you know, but flirting draw that connection for me,
you know esports. You know, they have the teams and
you can see that they're being coached by some person
in the background. They all go left or go right
or whatever. And that's the same for only fans. So
they're speaking to a big spender. A team of maybe
(06:39):
three people speaking to one person, so the chat is
more seamless, and one person may be like, okay, ready
this picture of the boobs. Send it in like in
a few minutes, okay, and then somebody else think of
something we need to say, and then we'll send that soon.
Speaker 3 (06:53):
I'm actually starting to realize how complicated this could get,
because keeping up the illusion just sounds difficult. I mean,
if I'm on the other end, if I'm the customer
and I think I'm sexting with somebody and I say, hey,
I want you to take off your shirt and send
me as selfie. If it's a normal person, that's fairly
easily done, right, But if the actual model, Hey, if
(07:17):
I'm not actually talking to them, Like, how does that
even work? Am I a chatter in the Philippines? And
then I ping the model and say, ayo, this customer
on the other line, they need a picture. Could you
wake up real quick? And I know it's two am
for you, but emergency sos like take off your shirt
and send me your picture right quick. How did this work?
Is there a library of stuff that's already banked? Like,
(07:40):
how does this work?
Speaker 4 (07:41):
Yeah?
Speaker 2 (07:41):
Actually I saw a demo of this happen, And yes,
there is a library of pictures and content and video
so that a chatter can go to when speaking to
a fan. One chatter was like speaking to this person
and this person's like hmm, innocently enough, you know, just
like hey, what are you up? To and then the
chat after he says, Oh, I have like a bunch
of things that I can go to. I have a
(08:03):
picture of this model eating pizza. I have a picture
of this model getting out of the shower. I have
a picture of this model preparing dinner, watching TV whatever.
So you just choose from that. So she chooses the
picture with the pizza, and so I just ordered some pizza.
I'm chilling at home. So there's a picture of the
pizza and it looks legit.
Speaker 3 (08:22):
As a platform OnlyFans had some pretty incredible numbers. Last year,
they announced they are three hundred and five million fans
using the platform and their payments set a record revenue
of six point six billion dollars. Meanwhile, for the chatters.
Speaker 2 (08:38):
Most chatters getting into it right now, I'd say they
get one dollar to two dollars per hour.
Speaker 3 (08:44):
One to two dollars an hour. Now, some chatters can
get a commission on top of that, for example one percent,
but not everyone gets even that. Plus a shift can
be up to twelve hours long. This is not an
easy job. What are the customers, the clients, whatever you
want to call them, What are they asking for?
Speaker 2 (09:06):
I can pull up the manual if you want.
Speaker 3 (09:09):
Yes, you have the manual. There's a manual.
Speaker 1 (09:13):
Yeah, there's a manual.
Speaker 2 (09:14):
One common DM is like I'm so horny for you.
Here's my dick, and the chatter would say, oh my god,
I can't see the photo. Can you subscribe to my
VIP so I can see. One of extreme DM would
be like, I want to fuck you. Then instruction says
attach a pic of lingerie focused pick thirty nine dollars.
(09:37):
One of the other dms says.
Speaker 1 (09:39):
Are you are you really the model? Or is this
like a chatter?
Speaker 2 (09:43):
And the response is usually like don't.
Speaker 1 (09:45):
You believe me? Baby?
Speaker 3 (09:47):
This can be gruelly work. I mean, imagine juggling multiple
personalities for twelve hours, staying focused on what the customers
want and trying to maintain some kind of sanity while
people say whatever they want to you.
Speaker 2 (10:01):
It can be physically taxing because you are imagined sexting
with dozens of people using eight different personalities for eight hours,
like you're way heavy on your on your brain, and
psychologically speaking, I didn't consult with a psychologist on this.
Normalizing these these sort of transactual interactions in a very
(10:24):
sexual manner can fuck you up. I spoke to a
woman who says that it's affected her dating life because
whenever she, you know, she meets somebody new, she starts
texting with them, you know, doesn't have to be sexual,
but the moment it starts to get a little flirtatious,
(10:44):
she feels like she's at work and she has these
sort of mannerisms through texts from OnlyFans that have filtered
in through her dating life, and so she can't enjoy
a playful conversation with somebody who she's attracted to. But
a lot of the women that I spoke to, it's
really sort of driven them to resent a lot of
(11:06):
them heterosexual males in the world, because according to them,
they're treated like pieces of meat for eight hours a day,
every day, and they have to like it. I think
that's also why a lot of the OnlyFans chatter had
mental health suffers a lot. It puts a strain on
some marriages. For example, not everybody can tell their families
(11:29):
that it's their job to send explicit pictures and messages
on OnlyFans for eight hours a day, or tell their
families that this is what puts food on the table
for a predominantly Catholic country like the Philippines. This can
put some strain on a lot of cultural and familial
values that people grow up with.
Speaker 3 (11:50):
And for Tony Michael's friend of a friend, things started
to get really bad when a customer said something that
reminded him of his real life.
Speaker 2 (11:58):
What happened with Tony is that is regularized or sort
of mechanical sexual transactions day in, day out, twelve hours
a day was really getting to him. He had recently
lost his grandma. He was really close with his grandmother.
And then one of the people he was speaking with
was telling him about their grandmother who was not going
(12:20):
to make it, and so they really sort of had
a moment of a really emotional moment on OnlyFans. And
it's quite strange because this person in America is losing
his grandmother and he's opening up, he's being vulnerable to
the model, but it's actually Tony who lost his grandmother
a few months back.
Speaker 3 (12:41):
Wow.
Speaker 2 (12:41):
And then Tony who wasn't able to answer for a
few minutes. And then their boss monitoring on discord, you know,
so Da Koda's get to the sale things him and
it's like, what's taking so long? Why aren't you answering.
After that, he was just telling me that what the fuck, man,
I make you ten thousand dollars last month, I can't
take thirty minutes to grieve my loved ones.
Speaker 3 (13:05):
Tony's kind of unique because he has a few years
of experience. A top level chatter like him could earn
around ten thousand dollars a year. But if you have
less experience, you get less money. Meanwhile, the chatter companies
and the top OnlyFans creators are raking it in. But
what happens if fans find out that they're not talking
to the real model. That's after the break and only
(13:41):
fans chatter like Tony can make, for example, thirty dollars
for a twelve hour shift, the companies hiring them are
making significantly more. And on top of that, they monitor
everything their chatters do.
Speaker 2 (13:53):
They assess your response to this fan, maybe you should
try it this way. You know, they're constantly trying to
improve their metrics on how to best flirt and consequently
sell more content.
Speaker 3 (14:06):
And compare that to the creators themselves, to the performers
on OnlyFans who these chatters are pretending to be. Bad
Baby is one of the top earners on OnlyFans. You
might remember her from a twenty sixteen Doctor Phil appearance
that went viral and turned into a meme that you
might have heard of.
Speaker 4 (14:22):
Catch me out?
Speaker 1 (14:23):
How about it catch you outside?
Speaker 3 (14:27):
What does that mean?
Speaker 4 (14:29):
What I just said?
Speaker 3 (14:30):
Bad Baby joined Only Fans in twenty twenty one. Within
the first six hours, she made a million dollars. Let
me just say that again. Within the first six hours,
she made one million dollars, and over the next three
years she went on to make another fifty six million.
There's absolutely no way she's chatting to every single person
who thinks they're chatting to her.
Speaker 1 (14:50):
Yeah, I spoke to the chatter who chats for bad Baby.
Speaker 3 (14:54):
Really, yo, Do people think they're chatting to her?
Speaker 1 (14:59):
They do? They do?
Speaker 3 (15:00):
Really they think they're chatting to her.
Speaker 2 (15:03):
I think on some level there's already a suspension of disbelief. Sure, like,
I know that I might not really be speaking to
bad Baby, but what difference does it really make to them?
There was one chatter who told me that there's one
Filipino chatter. She was chatting away to a fan and
then suddenly she just said, excuse me, I have to
(15:24):
go use the cr which is what we say for
a toilet. And so this fan was kind of confused, like, wait,
is this really you? Are you a Filipino? And then
so basically she was outed by the fan and later
on the fan didn't really care. They just carried on
as if nothing happened, and to the chatter it was like, see,
it doesn't really matter to them.
Speaker 3 (15:46):
Wow. And then they just kept talking. They didn't stop
the chat.
Speaker 2 (15:50):
No, they were really worried, like I'm going to lose
my job or something like that. The chatter was pretty
happy that they just kept on talking as if nothing happened.
Speaker 3 (15:59):
Wow, and continuing the fantasy. I guess what I.
Speaker 2 (16:04):
Got from a lot of the chatters I spoke with,
I'd say they're eighty percent of the people who they
speak with are just looking for the content they want
to see, you know, naked people, et cetera. But a
lot of them are also just really really lonely. This
whole industry is sort of capitalizing on the lot what
(16:24):
a lot of people would call the loneliness epidemic. But
at the same time, on the other end, which is
I guess the hidden, sort of unseen end of all,
this whole industry is capitalizing on the divide between economies
the Global South, some would say the exploited Global South
because of the wages we get and the wages we're
(16:46):
supposed to appreciate, you know, even if it's part of
this whole chain's exploitation. And so, you know, with internet
and with orderless industries, sometimes you don't have to bring
laborers through the country anymore. You just need a good
internet connection.
Speaker 3 (17:03):
Chatters are critical in the economy of OnlyFans period. One
study found that private messages drive almost seventy percent of
all only fans revenue. And if you want to increase
those margins, the Philippines is a logical choice. There's infrastructure,
and for chatters, this is a job when those can
be hard to find.
Speaker 2 (17:24):
I think one of the reasons that OnlyFans chatting is
such a big deal here is that the Philippines is
a country, it's a former US colony with a really
really big unemployment rate. There aren't a lot of available jobs.
I think in Southeast Asia we are regularly, if not
the first, we're usually competing with Indonesia in terms of unemployment,
(17:46):
but in terms of percentages, we have the highest homeless
rate for a lot of the pandemic with the highest
inflation rates, so economically, only fans chatting despite this one
dollar two dollars an hour rates, it's still a pretty
big prospect, I mean, relatively speaking.
Speaker 3 (18:04):
And there's a history here that's also relevant.
Speaker 2 (18:07):
Call center was I guess the original outsourcing boom here
in the Philippines. I think I was a teenager when
my older brother got a job in a call center
and suddenly all his friends had to speak like they
were from southern California. But in terms of salaries, only
fans chatting is definitely a lot bigger. I did meet
(18:27):
one chatter she transferred from a call center job to
only fans chatting job. It does pay, i'd say, like
at least twice as more, But I think sometimes a
lot of people they're sort of blindsided by it's such
a big salary and we're just flirting with people. It
should be easy, but it's actually a really, really taxing job.
(18:49):
It's competitive flirting basically, because you're competing to keep your
quotas up and to keep your job. It says in
their contracts that they're pretty expendable. The moment that they
drop from their quotas it's pretty easy to terminate them
from their jobs.
Speaker 3 (19:07):
And in a landscape where people expect digital labor to
be cheap, it's only a matter of time before AI
enters the picture. These workers now aren't just doing invisible labor,
they're being threatened to be replaced by it. Companies are
now using AI to generate messages to the fans.
Speaker 2 (19:23):
Well, when human Filipino chatter maybe handles five to eight models,
but an AI can have a fifty at a time,
and you know, the AI doesn't have shifts. But a
lot of the AI companies, of course, they still say
that they're not replacing humans.
Speaker 1 (19:37):
They're just you know, making humans more efficient.
Speaker 3 (19:41):
Even if they aren't replacing human chatters. Yet this has
put new stress on them. Earlier this year, the company
Tony works for informed this team that their chats were
being used to train AI and that this AI would
eventually start to replace some of them. They just told
them straight up, they need to hide it.
Speaker 2 (19:58):
And then on the other end, there are companies and
chatters who are saying that AI could never do my job.
It's better to foster these genuine connections with fans, and
that's actually more profitable.
Speaker 3 (20:09):
Genuine connections when they're not genuinely speaking to the model,
they think they're speaking too. That's a wild statement, Okay,
genuine connections all right. And AI is rolling Only Fans
isn't just limited to the messages, it's also creating photos
and videos.
Speaker 2 (20:24):
Custom content is like a big deal on Only Fans.
It makes a lot of money and it drives a
lot of the sales. You can't really mass produce custom
content because it's customs.
Speaker 1 (20:35):
But with these new AI tools, what they.
Speaker 2 (20:37):
Can do is they promise to make them indistinguishable from
a professional photo shoot. And at the same time, because
it's AI, there's a world of possibility on what custom
can be. They can generate new pictures of that model
doing something completely different in a completely different scenario. But
it's definitely sort of opening a new box of available
(20:59):
products can be mass produced and sold through this platform.
Speaker 3 (21:05):
The CEO of OnlyFans has said that Only Fans as
a platform doesn't allow entirely AI created characters, but creators
can use AI to quote unquote enhance their content as
long as they disclose the use of that AI. That
seems really open ended to me and also kind of
hard to enforce, but let's get back to the chatters.
If this work is so hard on the humans who
(21:27):
are doing it, would replacing them with AI maybe not
be such a bad thing. We'll get into that after
the break. After all that you said about this, especially
(21:50):
what the chatters go through, right, the people who are
essentially propping up this industry, as much as I want
them to get paid, I'm starting to think maybe, in
terms of we're just talking mental health outcomes here, maybe
this is one of those industries where, you know what,
maybe AI should do this. Maybe it should be AI
(22:11):
talking to the lonely dude in Iowa or whatever who
thinks he's talking a bad baby, like whatever, vitriol, he's whatever,
wild stuff. He's gonna be saying at somebody potentially violent things,
potentially abusive things. Say that to the robot. I don't
want you saying that to a real human being, Like
I don't want I don't want somebody in the States
having to deal with that. I don't want somebody the
Philippines having to deal with that. Give that to the robot.
Speaker 2 (22:33):
Yeah, that's true, that would be an option, But you're
still taking away jobs for an untold number of or
people who who have no job, to have no available jobs.
So again when we go back to the baseline, yeah,
what available jobs are there for the Philippines. It's maybe
another episode, but the Philippines is sort of in the
last hundred years. It's been tailor made for sending people
(22:56):
to work abroad for for next to nothing, and it's
been made for now for accommodating a lot of the
jobs that people don't want to do in other countries.
Speaker 3 (23:08):
What does the prospects look like though, say two years
from now, do you think this industry is still going
to exist in the Philippines or is it all going
to be robots?
Speaker 2 (23:16):
It's hard to say. The race for the AI techology
to improve and to distribute it to as many companies
as possible in as many different kinds of uses as possible,
and at the same time, there's a race for accessing
and tapping more cheap labor and the cheaper labor after that.
And so I think in two years or in several years,
(23:38):
I'm thinking, yes, this will definitely still exists. I don't
think that one the technology can exist without humans completely,
but there's definitely going to be some displacement along the way,
and it's it's kind of freaky to think what kind
of interactions will this breed in the future. Will it
be eighty percent you know, robot generated responses, or it
(24:02):
will it still be a majority human. But whatever happens,
I think that there will still be either more humans
looking for any kind of job available Filipinos and there
will still be more companies from the US or from
anywhere else in the world looking to make the most
(24:24):
of that.
Speaker 3 (24:25):
And that AI race that Michael was talking about for
cheaper labor and faster results. It's already playing out in
the Philippines.
Speaker 2 (24:32):
A lot of companies are figuring out what else they
can offshore, whether it's only Fans chatting to building automation
tools and data labeling. I spoke to some of the
companies that are building the AI tools that are being
deployed and will be deployed more and more on the
Only Fans platform and they said, oh, actually, some Filipinos
(24:54):
were doing the data labeling for our tech, so that's interesting.
So it's like Filipino labor doing the chatting and also
doing the data labeling that will be used for the
future of OnlyFans Chatting, which is AI.
Speaker 3 (25:07):
And this brings us to the six point six billion
dollar question, does the user care if they're sexting with AI?
Speaker 1 (25:14):
I think a.
Speaker 2 (25:15):
Lot of the AI companies are banking on the fact
that it won't matter to a lot of customers whether
they're talking to an AI or an actual human or
the model. When you think about it, even if you
are actually speaking to the model, the model is sort
of inhabiting themselves as a brand. They're tailoring themselves to
this brand that they have on OnlyFans, that I'm the
(25:38):
schoolgirl or I'm the hot neighbor or something, you know,
And so that all of that can be distilled into
either the work of a chatter or an AI. And
so what commitments are really being held? How many ways
can this conversation really go?
Speaker 3 (25:56):
Well, it's already it's an abstraction of your actual personality,
and then an abstraction of that abstraction. Everything's a caricature
of another caricature. So I want to underline one thing
real quick. I don't think this is a story so
much about sex, especially if you think about sex as
(26:16):
something that's separated from real life or from work. And
I think the existence of OnlyFans chatters is just one
example of how Silicon Valley and all the apps, it's
not just devices, it's people. And it's not just the
people you see, like in this case the attractive people
who you pay money to see just with less clothes on.
It's the people who you don't see that make this
(26:38):
entire economy work, and when that economy demands more profits,
We're about to find out what happens next, and this
is probably a good place to say that. If you
want to read Michael's full article on OnlyFans, it's on
a site called restoworld dot org, which has a lot
more really great reporting on stuff just like this, and
(26:58):
will have a link to that. As always in the
show notes, thank you so much for listening to another
episode of kill Switch. You can email us at kill
Switch at Kalaidoscope dot NYC, or we're on Instagram at
kill switch Pod, and wherever you're listening, you know, maybe
leave us a review. It helps other people find the show,
(27:19):
which helps us keep doing our thing. And once you've
done that, you might not have known this, but kill
Switch is now also on YouTube. So if you've ever
been wondering what those Fisker cars look like, or the
anime VTuber avatars look like you can see it all there.
The link for that and everything else is in the
show notes. Kill Switch is hosted by Me Dexter Thomas.
(27:39):
It's produced by Sena Ozaki, Darlck Potts, anle Xanderfeld, and
Julian Nutter. Our theme song is by me and Kyle Murdoch,
and Kyle also makes the show. From Kaleidoscope. Our executive
producers are Ozma lashin On, Gesha Togadur, and Kate Osborne.
From iHeart our executive producers are Katrina Norvil and Nikki.
(28:00):
And one more thing. Here's just one more story from
Michael about how the only fans chatter. Tony prides himself
on being really good at his job.
Speaker 2 (28:08):
So for Tony, he goes to parties and he introduces
himself as a professional cat fisher.
Speaker 3 (28:14):
He says that of parties really yeah.
Speaker 2 (28:16):
As a joke though, but I mean, everybody knows what
his tough is and to an extent, he was even
priding himself on being really really good at it. He
said that I'm a man, and I know what guys
want to hear when they chat with the woman.
Speaker 3 (28:32):
If you've ever seen the David Cronenberg film and Butterfly,
or you know the play that's based on you know
exactly why. I think what Tony just said there is
so fascinating. But this is not a literature podcast. This
is kill Switch, So we're just gonna move on, catch
on the next one.