Phone Tap: Cool Kids Love Cover Music

An email to customer service about a music streaming app crashing is leading someone headfirst into our trap and a Phone Tap!

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Episode Transcript

Speaker 1 (00:00):
For today's Phone Tap, a woman asked us to prank
her best friend I love these. When we were discussing
different options for how to do this, she told us
that they share a Spotify playlist together and her friend's
app keeps crashing all the time. She's even emailed customer
Service about it the other day, and that gave us
the perfect opening to call in and show her a

(00:21):
side of Spotify that she's never seen.

Speaker 2 (00:24):
The thing, by the way, follow our podcast on Spotify.

Speaker 1 (00:27):
Yeah, Apprick and Jeffrey. That's the part. We're going to
show her something else. It's in your phone tap right now.
An Hello, Hi, this is Wade from Spotify Customer Services.
Is this Katie? Yes, Hi, Katie. I'm just letting you
know we got your message saying that your app keeps crashing.

Speaker 3 (00:49):
Is that right?

Speaker 2 (00:50):
Yeah? So sometimes when I hit play on a song,
it'll go for like, I don't know, maybe twenty seconds
or so, and then crash. But other times it just
won't even play.

Speaker 3 (01:00):
Yeah.

Speaker 1 (01:00):
No, I I think I understand the problem. I'm sorry
you have to deal with that. I can totally help you. Okay,
So while I'm downloading your information so I can handle this,
I noticed you have quite a few covers in your
favorited songs. It's kind of cool.

Speaker 2 (01:15):
Wait, you can see what's going on in my account,
like you can see what I have favorite.

Speaker 1 (01:19):
Yeah, I have your profile pulled up here. It's funny.
I'm into covers too.

Speaker 2 (01:25):
Cool.

Speaker 1 (01:25):
Yeah, so we're kind of like the cool kids on
Spotify right now. Yeah, I guess say you may want
to just try one out that I'm really into big
time right now.

Speaker 2 (01:37):
It's Elvis, you know, Uh yeah, I mean I know
who Elvis is.

Speaker 1 (01:42):
Yeah, right, but I mean he does apple bottom jeans
as a cover, like the flow Rider song. It's a
total banger.

Speaker 2 (01:49):
Here.

Speaker 1 (01:49):
Let me play you a sample.

Speaker 2 (01:53):
Jeans, the fur, the whole clues. Looky you hear that? Yeah?
I hear that. Good.

Speaker 1 (02:02):
God, it's so good. Sometimes I'll just kick back after
work with a tall glass of milk and just jam
out to this banger.

Speaker 2 (02:12):
You'd listen to this Elvis cover while you're drinking milk?

Speaker 1 (02:15):
Yeah, I mean you wouldn't.

Speaker 2 (02:17):
No, I mean I don't drink milk personally, But we.

Speaker 1 (02:20):
Said you were in the covers. I just thought we were.
We'd be on the same page.

Speaker 2 (02:25):
Yeah, So anyway, did you say you're downloading my information.
Oh yeah, that done.

Speaker 1 (02:29):
Yeah we're almost there. But hey, let's say you're just
not in the chill mood after work. You don't want
to do the Elvis thing. You want to get a
little darker with stuff. Can I recommend Darth Vader singing
Backstreet Boys that just dropped on Spotify?

Speaker 2 (02:41):
Oh you all, oh my five?

Speaker 1 (02:48):
Get it dark? That is nice that when I see
you hear it that way, and that is actually Darth Vader.

Speaker 2 (03:06):
I mean, not to burst your bubble, but that literally
doesn't even sound like Darth Vader at all.

Speaker 1 (03:10):
What do you taught? James Earl Jones recorded that.

Speaker 2 (03:13):
It's not that good?

Speaker 1 (03:16):
Okay, Well, just being honest, that's kind of boll right now?

Speaker 2 (03:21):
Are you what was your name again? I'm Wade Wade
and you work for Spotify? Right? Is that normal policy
to swear at your customers?

Speaker 1 (03:33):
Well, you made kind of a call about Darth Vader
not having a good voice or whatever you said about
it like that. It just wasn't cool.

Speaker 2 (03:40):
I feel like maybe the call that you're making right
now is kind of a call. Are you even looking
into my issue?

Speaker 1 (03:45):
I am, but it's taking time to download And like
I said before, I noticed you like covers of people
singing other people's songs, and I thought maybe you'd like
to hear almost sing Thunderstruck.

Speaker 2 (03:58):
Oh go, now, this is the worst thing I've ever heard.

Speaker 1 (04:04):
No, you're not listening to it right?

Speaker 2 (04:07):
Yeah? Can you? Can you turn that off? Seriously?

Speaker 3 (04:11):
Turn it off?

Speaker 1 (04:12):
Hey, did you have any milk?

Speaker 3 (04:14):
Right now?

Speaker 1 (04:14):
You should be chugging milk.

Speaker 2 (04:15):
While that's disgusting? Oh my gosh, is there somebody else
that can help me with this issue? Because it seems like.

Speaker 1 (04:23):
You what am I not helping you?

Speaker 2 (04:26):
No, this is not helpful at all. You've wasted You've
wasted my time right now, Like.

Speaker 1 (04:30):
Excuse me for wanting to culture you a little bit.

Speaker 2 (04:34):
The only thing cultured is this nasty cow's milk that
you're chugging all day. Apparently, can you transfer me to
somebody else? Yeah?

Speaker 1 (04:41):
Fine, I look, I apologize for trying to help you out. Look,
I'm gonna send you over to a supervisor. Please hold great.

Speaker 3 (04:48):
Wow, there's no way that this is the whole music
Singing All Stars.

Speaker 2 (04:58):
There's no way that's the whole Are you even.

Speaker 1 (05:01):
Going to It's not a hold music, it's me doing
a prank phone call on you from Brook and Jeffrey
in the Morning.

Speaker 2 (05:09):
Your game. What did you to say?

Speaker 1 (05:13):
I can't even it's a prank phone call.

Speaker 3 (05:18):
Oh what.

Speaker 1 (05:21):
My name is jeff from the radio show Brook and
Jeffrey in the Morning. Your cousin Heather reached out to
us because she said you too share a Spotify playlist.

Speaker 2 (05:30):
Yeah did, Yeah, Oh my gosh, I'm going to kick
her off with my Spotify account.

Speaker 1 (05:37):
You just listen to this and it will melt all
of your stress and sorrows away.

Speaker 2 (05:43):
I every cover that you played, I'm going to go
into my app and block them all right now.

Speaker 1 (05:49):
No, you won't hate it if you if you listen
to it with a big glass.

Speaker 2 (05:59):
Wake every morning with poom taps weekday morning till the twenties.
Brooke and Jeffrey in the Morning.