Phone Tap: Return of the Macbook

Wouldn’t it be great if returning a laptop to the electronics store went smooth and easy? Not today! It’s the Return of the Mac(book)!

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Episode Transcript

Speaker 1 (00:00):
Wouldn't it be great if returning your laptop to the
electronics store went super smooth and easy, with no awkward
conversation at all.

Speaker 2 (00:08):
What are you say? Yeah, that sounds boring, Jess.

Speaker 1 (00:11):
That'd be great, But that wouldn't make a very funny
prank for our show, because today we reach out to
a guy who's just trying to return his MacBook. He
has emailed customer service with no response, and now he's
going to get one that's twice as nice and ten
times as annoying. In your phone tap right now another.

Speaker 2 (00:35):
Hello? Hi? Is this Sam? Yeah?

Speaker 1 (00:39):
Is this Sam Loses?

Speaker 2 (00:40):
Hi? I'm calling from by customer Service. We got your
email request saying you wanted to return your MacBook.

Speaker 1 (00:46):
Yeah, thank you? Yeah, No, I really appreciate again back.
It's been Honestly, it's really hard getting one on the
phone to deal with this.

Speaker 2 (00:54):
You're in for a treat. Yeah, I can definitely help you.
I just need to pull up your information really quick, wit.
Can you please hold? Okay?

Speaker 3 (01:02):
Yeah?

Speaker 2 (01:02):
And before I do that, I do need to tell
you about a new company mandate wanting to personalize the
customer experience more. What Yeah, we have a live hold
music performer Taylor just for you. What is that you're
gonna hear? You're in for quite the experience. Okay, so

(01:25):
please hold.

Speaker 3 (01:27):
I got a feeling.

Speaker 1 (01:31):
Returns gonna go smoothly.

Speaker 3 (01:34):
What Sam's gonna get a refund to?

Speaker 2 (01:37):
What is it?

Speaker 1 (01:38):
It's not It's gonna be good.

Speaker 2 (01:41):
Good Sam, I don't want to hold. I don't want
to return. Okay, you can't stop Wow, you can stop singing. Sorry,
Sorry about that, Sam?

Speaker 3 (01:55):
What was that I didn't want?

Speaker 2 (01:56):
I didn't ask for that, nobody did. Uh Corporates new
idea on how to personalize the experience for our customer.

Speaker 1 (02:05):
Well that was horrible.

Speaker 2 (02:06):
Luckily, this is in beta testing right now, so they're
just trying it out.

Speaker 1 (02:11):
I A it goes permanent. Okay, this is the best
job ever.

Speaker 2 (02:14):
Okay.

Speaker 1 (02:14):
Can we get to my computer please, Sam.

Speaker 2 (02:16):
Do you have a pen? Yeah? I have a pen. Perfect.
So in order for me to process the retort of
your mac book, I wrote down your customer number and
oh my god, I wrote down your customer number and
I left it in the other room.

Speaker 3 (02:28):
No, no, no, don't go to the other room.

Speaker 1 (02:31):
I know what's going to happen, don't.

Speaker 2 (02:32):
I'm so sorry. I'm so sorry, but I do need
to put you on hold again. No, you don't need
to put me on hold. You actually don't.

Speaker 3 (02:38):
Please hold return up the Mac returning a mag Sam
is doing it? Returning I'm mag can we I think
it's called went well?

Speaker 2 (02:49):
Lot me or when they set that up MacBook work.

Speaker 3 (02:56):
Under they.

Speaker 2 (03:00):
Stop saying, Sorry, what the hell is going on?

Speaker 1 (03:03):
Hi?

Speaker 2 (03:04):
I'm back.

Speaker 1 (03:05):
Yeah, it's really weird and it's really annoying, and I
don't need music.

Speaker 2 (03:09):
I mentioned that to corporate, but it's the company's call
on that one.

Speaker 3 (03:13):
Okay, Well, I just want to return my computer.

Speaker 2 (03:15):
Oh, I know we're working on it. Listen, I am
here all day with this whole guy, so I'm not
I'm not gonna sit here all day. I'm sorry.

Speaker 3 (03:25):
I'm sorry that you have to do with that, but
like you're making me deal with it.

Speaker 2 (03:28):
Too, I definitely don't want to again. Come on, Oh,
so why do we need two people on the line.

Speaker 3 (03:34):
I don't understand.

Speaker 2 (03:34):
I thought you were helping me. I mean, the thing is,
I can't sing. You can't audition for the whole music
as well, Just so that I didn't have to do
both of these things, I think I can't sing at all.

Speaker 3 (03:44):
He's terrible. Hey, I'm here.

Speaker 2 (03:48):
I know you. Look, I don't understand who you are
while you're involved in it.

Speaker 1 (03:51):
Well, if you think you can do better than just
sing to me, then I just want to return my
freaking mac book. Can we just get to that, please?

Speaker 3 (03:59):
Yes, And we understand that your friend Steven understands that.
And unfortunately we can't help you with that because we're
actually a radio show called Brook and Jeffrey in the Morning.

Speaker 1 (04:12):
Revealed that.

Speaker 3 (04:16):
We revealed.

Speaker 1 (04:22):
Yeah, well I thought you wanted.

Speaker 2 (04:26):
This is actually broke from Brook and Jeffrey in the Morning,
and that's Jose singing what's up?

Speaker 3 (04:30):
Sam? I really thought that was a thing like why,
I don't know why?

Speaker 2 (04:34):
Why that? I'm so sorry.

Speaker 1 (04:37):
Your friend Stephen wrote us and said.

Speaker 3 (04:38):
That you're really frustrated that you couldn't get any people
on the phone to deal with her return.

Speaker 2 (04:43):
So we thought, if you can't get one, why not
to Hey, great, thanks a lot. Well, I do think
you owe Jose an apology because you actually did hurt
his feelings about that singing thing.

Speaker 3 (04:54):
A beautiful voice.

Speaker 2 (04:56):
Any requests no, please? No?

Speaker 1 (05:00):
Oh no, what a coincidence?

Speaker 2 (05:03):
Wake up every morning? With punk taps. Weekday mornings on
the twenties Brooke and Jeffrey in the morning,