January 7, 2020 • 34 mins
In the global courier industry, technology has the potential to disrupt everything - from conventional tracking to shipping speeds. Thanks to developments in sensor-based logistics, shipping companies are focusing on keeping packages "online"- offering businesses vast amounts of data that allows them to predict patterns and extend the boundaries of supply chains. Advanced connectivity will pave a path of innovation for industry leaders to connect goods, services, and their customers in unprecedented ways. In this episode host, Jonathan Strickland sits down with Rob Carter, the Chief Information Officer of FedEx, to talk about the company’s latest products and services, the new technology he's most excited for, and how ubiquitous 5G connectivity will unite FedEx's entire network.
Make sure to check out other episodes in this series featuring: Mamatha Chamarthi, Chief Information Officer of Fiat Chrysler Automobiles (FCA) - North America and Asia Pacific and Nicole Raimundo, Chief Information Officer of Cary, North Carolina.
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:02):
Welcome to the Restless Ones. I'm Jonathan Strickland. I've spent
the last twelve years covering technology and learning how it works,
demystifying everything from massive parallel processing to advanced robotics and
everything in between. As we stand at the beginning of
a new era of unprecedented connectivity with the rollout of
(00:23):
five G technology, I'm partnering with T Mobile for Business
to sit down with some of the visionary leaders in
tech across all industries, from companies like Fiat Chrysler to
cities like Carrie, North Carolina that play an integral part
of our economy to get a better understanding of how
tech and connectivity will change business forever. These leaders are
(00:44):
the pioneers who don't follow trends. They define them. This
show is their story. They are the Restless Ones. So
the things that we've deployed that we're most proud of
(01:05):
here lately that connect the world and the possibilities that
it has are are, in particular, our sensor and sensor
base logistics. We've we've tied together now our entire network
from vehicles to aircraft facilities in ways that can light
up shipments as they're moving through the network that would
only be possible, uh in this world where we have
(01:28):
high performance networks that provide coverage and the ubiquity of connectivity.
In the past, you have to work really hard to
get that connectivity. Now we can assume it will be
there and and even greater measure as we go forward
into a five G world. Today's episode features Rob Carter,
(01:50):
the Chief Information Officer of FedEx. Carter has been with
FedEx for twenty five years, serving in the role of
c i O for two decades. That X's business is
beyond complex. There are numerous variables so well outside the
control of the company that can affect performance. Carter has
led teams to overcome challenges and deliver upon the promises
(02:12):
FedEx makes to customers and partners alike. We sat down
in his office to talk about his leadership, philosophy and
some of the tech solutions he anticipates will be vital
in the future. And like our conversation with Nicole Raymundo,
the c IO of Carrie, North Carolina in our previous episode,
we learn about how complicated this gets and exactly how
(02:34):
big a picture we have to take into account. Rob,
thank you so much for taking the time to talk
with me. My first question really is when did you
first get interested in technology? Well, it may have been
kind of a backdoor thing, Jonathan. I. I, um, I
(02:55):
loved science fiction as a kid and read and read
and read you know a lot of the a lot
of the great science fiction classics. And I know your
dad was a science fiction author. How cool is that
to grow up in that world. But I always thought
I wanted to be a doctor, and you know, I
kind of flamed out in med school and college and
so that, you know, was scratching my head and said, well, maybe,
(03:16):
you know, maybe I'll go try computers and try technology,
and so I sort of backed my way into technology.
That's that's worked out pretty well, though. I assume that
it's been a pretty interesting journey to see some of
the technologies that were only hinted at in science fiction,
things that truly were fiction back in the day. We
now see real world implementations of them, and you're actually
(03:38):
taking advantage of those in your role, which it's got
to be pretty phenomenal. Yeah, there there's no doubt about
it that the level of connectivity, I mean, the you know,
even though Dick Tracy wasn't quite science fiction. I mean,
the idea that you could talk to your watch or
you know, or have a video conference on your phone
was was something that was the wildest imagination when I
(04:00):
was a kid. Now it's just something that everybody takes
advantage of and and we've certainly embedded that technology and
the work that we do here as well. Fantastic. How
did you go about from deciding to pursue computer science
and computer technology in college into turning that into a
career and how did that bring you ultimately to where
(04:22):
you are today? Well, it's super um, you know, super
fortunate for me. The the events that played out that
led to me getting to sit in this role and
and do what I do here at fed X is
you know, stuff that I just pinched myself around. But
but the reality is is I recognized pretty early as
I was working in technology and in computer science, which
(04:45):
was what my undergraduate degree was in, that there was
a business component to everything about this and that the
technology by itself wasn't nearly as interesting as applied technology.
The ability to link it to business, needs to link
it to strang tegic business ideas, was what compelled me,
and it's ultimately what attracted me to FedEx because back
(05:07):
in the day, fed X was known to be an
innovator and technology right from the start with tracking systems
and computers that linked our customers into you know how
we worked and gave them visibility to two shipments all
over the world. That fascinated me even before I was
a fed ex or, and it drew me here. So,
(05:29):
do you have any examples of technologies that you are
particularly interested in that either you have you know, fairly
recently implemented into operations at FedEx or may one day
play a greater role in operations. Well, we definitely have
several of them. I mean, kind of an obvious pure
(05:50):
tech players blockchain right now. So we we really do
believe that blockchain presents a very interesting opportunity in the
world that includes deep fakes and all kinds of counterfeiting
and the need for understanding the provenance of something, whether
it's food or medicine or anything else. We believe that
(06:11):
blockchains have a huge potential to provide that assurance that
what you're getting and what you're consuming and the medicine
that you're taking or receiving is real, it's authentic, and
so the authenticity, provenance and irrefutability of the blockchain is
something that we find fascinating in supply chains. That's that's
(06:32):
one big one for sure. And I love that you've
kind of opened the door here because as someone who
has relied heavily upon FedEx in the past, you know,
I've had a surface level appreciation for how complicated it
must be to run that operation. But then the more
I think about it, the more I realized I am
(06:53):
legitimately incapable of wrapping my mind around the complexity of operations.
Could you give a little insight, because the more I
try and think about the more UH I feel the
tendency to lose the capacity for words. Well, the the
rather bizarre nature of the hyper connected world that we serve,
(07:14):
it's really a tale of two networks. So our physical
networks well over a hundred thousand vehicles and all of
the UH components, that of investment that we've made to
operate a network that connects the world's GDP from door
to door two and twenty countries. It's really pretty bizarre.
(07:34):
But I, you know, rather boldly say that none of
that would work without the other network, which is the
digital network, which connects it all and makes it all manageable.
You you can't manage what you can't measure, you can't
manage what you can't see. And so the technology at
FedEx is really the central nervous system for the company.
(07:57):
The planes don't fly, the trucks don't roll, all the
packages don't sort, Customers can't connect and see there are
shipments unless the technology is robust. And so over the
course of these now more than four decades, we've we've
built and rebuilt and reinvented the technology that provides the
pulse of the business. But it is billions of transactions
(08:21):
a day that manage the you know, as we sit
here in kind of a peak shipping season, we're seeing
more than thirty million shipments a day going out there.
But there are eight billion transactions that take place that
keep those shipments on track and moving in the way
that they should. Right. So, as an end user, when
(08:44):
I'm thinking about it, you know, I might think, oh,
I want to track that package that either I'm expecting
or that I shipped, and I just had this expectation
that I type in that tracking number into a web
app or a browser, and then I immediately know where
that is. And it's only after I think about it
for more than just a couple of seconds that I
realized the level of technology that has to exist in
(09:08):
order just to enable that one small piece of the
operations of fed X. And that's again, that's obviously the
forward facing one, the one that's very easy for me
to to interact with. But that just that alone, I'm
I'm astounded. Well, it's it really is fascinating. But I
think back on the early days and literally I'm gonna
(09:30):
I'm gonna start using terms some of the listeners may
not even know, but things like compu serve in America
online where people would sit at their PCs and dial
up and the modem would warble, and you know when
you would get a little screen that would come up
long before there was an internet browser or web browser, uh,
and you would type your tracking number and that that
(09:51):
would go to a mainframe system where all that information
was stored. Well, today, uh, it's obviously a lot different
than that. Is very cloud out enabled, very web service oriented,
and it happens at a scale that's um that's really stunning.
But the backdrop to all that is is to say
(10:11):
that we built those systems so that we could have
control of the shipments, and we realized that we couldn't
scale the business, and we realized we couldn't scale it
with quality if we didn't have very accurate and detailed
records of how the packages moved through the networks, and
especially if something went wrong with the shipment, the data
(10:34):
provided the answer to go back and say, where did
it go wrong? How can we prevent that from happening
in the future. So the systems are command and control
systems at their very core. They were. They were started
in Colorado Springs because we could go out there and
attract command and control developers out of nora Ad that
we're doing it for for the military, and that was
(10:56):
kind of the genesis of the tracking systems. I had
no idea. That's fascinating. So on top of the development
of the technology that actually enables the the generation of
these records and the storing of these records, we're now
entering into a new era of connectivity that's beyond anything
(11:16):
we've seen before. Uh, and I see a lot of
potential in that in various industries. I'm curious about your
thoughts about the possibilities of a greater connected world. How
that how that ends up impacting FedEx as operations. Well,
are our very purpose, our stated purpose here is we
(11:38):
connect people and possibilities around the world and through that,
businesses prosper, communities flourish, and people thrive. We are we
are a connected enterprise at our at our very core,
and what we've witnessed in the world of digital connectivity
is nothing less than astounding. But we're we're moving into
(11:59):
a whole new dimensions of connectivity with bluetooth, low energy
sensors and the Internet of things and packages that will
just stay online and provide very detailed information as they
move through the networks. You know. One of the things
about censor based logistics, and especially if you start to
throw in a conversation around blockchain, um so, so the
(12:21):
systems that I've talked about here at FEDAX are really
custodial systems that relate to when we first take possession
of a shipment and then ultimately when we tender it
at delivery. Well, these these new technologies like sensor based logistics,
especially if incorporated into a blockchain, allow us to really
(12:42):
extend the boundaries of supply chains and say that well,
the information about that shipment is important from the time
it's manufactured to the time it actually gets used in
the operating room or you know, however that that series
of events takes place, or from the time that the
seed gets put in the ground to the time that
the food gets consumed. And and sensors are playing a
(13:04):
vital role in providing that into end visibility and accountability
inside of supply chains. We've tied together now our entire network,
from vehicles to aircraft facilities in ways that can light
up shipments as they're moving through the network. That would
only be possible, Uh, in this world where we have
(13:26):
high performance networks that provide coverage and the ubiquity of connectivity.
In the past, you have to work really hard to
get that connectivity. Now we can assume it will be
there and and even greater measure as we go forward
into a five G world. When you accumulate that many sensors,
you're talking about enormous amounts of information. It's only now
(13:49):
that we're starting to see the capability of handling that
and at the same time we're seeing the development of
how to process that information and meaningful ways. Uh. You know,
we we talked about in the past about the the
era of big data, we being just the general public.
But now we're in that era, and we're in a
new era where we're learning exactly how to to use
(14:12):
that big data in ways that just ten years ago
would have been impossible. We're able to recognize things like
patterns that were not evident on a smaller scale. Are
you encountering things of that nature? I mean, I would
imagine the operations of FedEx. You're talking about patterns that
are truly enormous, well, everything from weather patterns, which the
(14:34):
richness around data and weather, I mean, whether it is
something that we have to deal with on a daily
basis and understanding, uh, the impacts that weather we'll have,
and then not just looking at the weather like most
of us do on a day to day basis, but
then adjusting the networks and adjusting the operations around weather conditions.
(14:55):
Dynamically flowing volume to two areas that are less impacted
or impacted by weather events is a great example of
big data in action. And you know, and external data
that feeds in that allows us them to adapt internally
using some pretty big data and systems and platforms. But um,
the very nature of market data. We you know, we
(15:18):
kind of have a front row seat in what goes
on in the world out there from a market and
commerce standpoint, because we're large enough that we get to
see commerce patterns emerge all over the world. We get
to see them slow down in one place and pick
up in another place. We can look at that by
standard industry code, were very protective of our customers specific data.
(15:42):
But at a macro level, at a big data level,
we're able to see trends and patterns that they are
pretty astounding in predict areas of the world that are
emerging and emerging quickly and would be you know, great
places to go invast or to put inventory, or to
put manufacturing cycles. We will continue our conversation with Rob
Carter from FedEx in just a moment, we're going to
(16:04):
take a quick break. You know who you are, A
boundary pusher, a big thinker in the relentless pursuit of
the next big innovation for your business. T Mobile for
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(16:24):
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(16:46):
at t mobile for Business dot com. It's one thing
to have a sensor that's really good at doing what
it does, but if you have as many out deployed
around the world as fed X would, then you have
to have the underlying system that enables those or else
you're not. Everyone's just shouting in a closed truck. No
(17:08):
one can hear you. Yeah, there's no question that the
you know that actually the tracking event, whatever it may be,
a sensor, whatever, is the easy part. It's the it's
the back end and the infrastructure and the management and
the access to the data that's created that really is
is the magic that happens. But these these technologies have
(17:29):
really begun to be integratable in in this modern world.
And so for example, the tron devices today communicate directly
with our WiFi access points, which you know, it's not
every WiFi access point. They can do that with with
the ones with the firmware that we've installed allow us
in our big facilities to keep track of tron's in
(17:51):
a in a very specific way. We have the same
kind of capability in our vehicles and in our aircraft
that allows us to shepherd these divideces in a unique
way and then move the relevant data through to the
management systems that provide visibility or be able to come
back the other way. If we're looking for something specifically
and have it light itself up, literally it can it
(18:13):
can turn itself up if we pin it, and it
can start shouting at us basically by by amping up
it's it's radio signal and its battery capability, and and
makes things that are much easier to find. When you
go into one of our facilities where there are tens
of thousands, sometimes hundreds of thousands of shipments, you know,
(18:34):
finding that one needle in the haystack becomes much easier.
So in the hyperconnected world, how do you see the
rollout of vi G technology affecting what you call the
four horsemen? And could you please describe what those four
horsemen are? Well, the four horsemen is really the notion
(18:54):
of dominant design When I started in compute, there was
nothing similar about that works or computers. You know, every
format of compute and network and storage and software was
unique and different. As I've gone through my career, we've
seen this dominant design emerge about how servers work, how
(19:15):
networks work, how storage works, and how software works and
so in in the in the four horsemen of dominant design,
what five G really impacts his connectivity the networks and
the ubiquity and consistency of network availability. We talk about
Moore's law a lot and how fast the servers and
(19:36):
compute have gotten. Sometimes we don't talk as much about
how fast and networks have gotten and how ubiquitous they've gotten.
So what five G really does is it shores up
that whole network component of the four horsemen, and it
really makes for very high performance, consistently available network to
to be able to connect things on on the planet.
(19:59):
And that's something that we've been benefactors of, but we're
going to increasingly enjoy the benefits of five G. So
a great way to to look at at FedEx, I think,
is how many different facets there are to the business
for someone like me, you know, I see it from
(20:19):
that consumer standpoint, But that's one tiny aspect of the
overall business. And I'm curious, with all the innovations that
FedEx has implemented, do some of those actually come from
some of the other areas that FedEx touches, like with
various partners or with various customers or clients, or is
(20:44):
it largely internally generated? What sort of the balance there?
Are you getting direction from people saying, gosh, I just
wish I could do this, and then you think, well,
why why don't we do that? We are very driven
by customer inputs in particular, and customers are very demanding
in this world. The expectations UH in this world are
(21:07):
continuously raising the bar about what it means to provide
UH the information, the services and the service levels that
the world is demanding. So we have a lot of
interaction and what I would even call co development with
with our customers on particularly on things like blockchain and
(21:28):
and UH the Internet of things center based logistics world.
We co create with customers in the medical community or
in the technology communities to say what is it that
would mean the most to you? Either that or they're
pushing us to say, here's what we really need from you,
and it forces us to move and move quickly. So
(21:49):
how does FedEx not only stay current with technology but
lead the way, Well, it is. It is a challenge.
You know, I wouldn't I wouldn't sit here and and
boast about about that because it is a constant effort
to move your technology base along. And I think enterprises
(22:10):
today in particular are challenged by the by the very
nature of transformation. So, for example, we were putting an
automated locker out there, and it had to be easy
to interact with, and it had to be able to
you know, tender a package or receive a package, all
those things. So instead of building an application for that,
we built a set of robust services that were then
(22:32):
completely reusable when it came to just deploying them to
to a human interface on a on a mobile device.
But for for us, the the most important thing was
to kind of mirror what was going on in in
the wild, which is the ecosystem of the Internet and
the web and the connected world. When I looked at
(22:54):
things like for example, Uber, I went, well, Uber didn't
invent maps, they didn't invent payment system, they didn't invent
location based services where you drop a pin on a
map and move it around. They didn't invent cell phone cameras.
They didn't invent those things. What they did was they
assembled them in a way that provided incredible value because
(23:14):
of the horizontal nature of stitching together mash up of
critical services that were available. I realized we had to
do that internally, and it became, you know, kind of
my life's mission to decompose those great systems that had
served us so well and bring them forward in a
way that would would serve the future way more effectively. Well,
(23:38):
what do you imagine comes next? Where do you think
innovations are really going to come from in the near future. Well,
there's there. You know, I believe that the future is here.
It's just not evenly distributed. You know, we're seeing so
many things happen in the world around us, particularly when
it comes to autonomy, maybe as a you know, a
(23:59):
great place to go. I absolutely believe that autonomous um
vehicles are going to be a very important part of
how the world works in the future, and so are
our rocks. So delivery bot is something that we're testing
now in in multiple markets, and it's it's a you know,
it's another thing that's cool about innovation when when we
(24:20):
try to innovate with something as extreme as a as
an autonomous bot, we know that we don't have all
of that innovation to ourselves. So the two wings of
innovation or who can you tap into externally and what
can you bring internally? You know, otherwise you're just kind
of flying with one wing, and that that makes you
fly around in a circle. So we love the two
(24:42):
wing model where where we tap into somebody brilliant like
the team up at Decca and Dean Cayman's imagination and
bring to it the ideas and customers that we have around.
What's it going to mean to have these um awesome
little bots that are capable of really moving and existing
in the world that we know today without being a
(25:04):
burdener hindrance. They'll be friendly, They'll be pedestrian friendly and
traffic friendly, and certainly friendly to the recipient when when
they show up and climb up the steps to your
front door and then call you and you come out
and it's sitting right there in front of you. We'll
speak more with Rob Carter in just a moment, but
first let's take another quick break. The future is closer
(25:29):
than you think, and it all starts in the palm
of your hand. You've heard the news five G is here,
but what does that really mean? How will it impact you?
In this I Heart series This Time Tomorrow, presented by
t Mobile for Business, join hosts Oz Volition and Cara
Price as they walk us through a mobile revolution that
(25:50):
will start to change the future of business and the
way we interact with the world around us. From environmental
science to law enforcement, entertainment, healthcare, and travel, innovation is coming.
Join them as they explore how this revolution could impact
your life and give you new ways to connect and engage.
This Time Tomorrow is now available on the I Heart
(26:12):
Radio app or wherever you listen to podcasts. Now, I
have to ask you to put on the prognosticator hat.
It's the part of everyone loves. We're both lovers of
science fiction, so they should be fine. But I would
like you to imagine a world. Let's say it's fifteen
years in the future. What would you imagine a really
(26:35):
special kind of interaction with technology might be. Like, you know,
there there's um there's part of me that says, you know,
we all fall victim to thinking about the future in
the context of what we know today and that there's
always these introductions. I mean, I don't think we could
have imagined, you know, it's hard for us to even
imagine that the iPhone and the iPad or you know,
(26:57):
really only about a decade old, you know, And how
we would have imagined the future where we carried that
much compute in our pocket fifteen years ago might might
have been a reach. But you know, I think what
what really is happening is a curated experience in the
world that that that's really tailored to the individual in
a special way, you know, whatever it is, it's how
(27:19):
we shop, how we you know, consume, how we learn
and listen and play. I think all those things are
gonna sort of be silver plattered for us in unique
ways because of the big data and AI experiences that
will have an I doubt you'll have to track your
packet is very much anymore. You won't even have to
talk to your you know, digital assistant. It will just
(27:41):
basically make some pronouncements for you because it knows you're interested. Yeah,
I I fully agree as the future I want to
live in too, So if you would kindly invite me
to your future, I'll be glad to come over. Well
it it is super exciting and I think it allows
us to be smarter. To Jonathan, I think it's such
a such an interesting world to be curious, and because
(28:03):
curiosity now is an itch that you get to scratch, right,
and when it becomes proactive, when the world is offering
up to you things that that engage that curiosity before
you've necessarily even consciously begun to wonder about them, it
really begins to open up amazing opportunities for that sort
of associative thinking that we mentioned earlier, that idea of
(28:25):
you see one idea and you see a different idea
that maybe no one else has ever connected before, and
you think, why is that? And then you connect them
and that's where the next cool innovation comes from. To me,
that's one of the most fascinating things about humans is
that as good as our technology gets and as big
as the data may get, it's the human beings who
(28:46):
come up with those connections that make things that are
truly transformative. And the technology just enables that. But ultimately
it comes back to the two people, to to the
restless ones, to actually to to to pioneer that path. Well,
I tell you. We're certainly not satisfied with where we
are today. I mean that, you know, the the idea
(29:08):
of being restless is is absolutely true for us. We're
always looking for ways to extend the strategic capabilities of
the systems, to make the business operate more efficiently, to
make it more frictionless and seamless for our customers, which
is really something we're driven by and and we have
(29:29):
work to do. I like that. There's always if you
if you sell on thinking this way is good enough,
then you're you need to you need to shake yourself
out of that. There's always you always have to be
striving for that better way. We have. We we have
an incredible legacy here, and an incredible history and and
something I'm very proud of. But you know, more and
(29:51):
more as we move into the future, people aren't going
to respect our our our history and our past. Are
gonna respect our innovations and how we move forward, especially
in a world where we're not the only ones. You know,
it's uh, you know, everybody is wanting to be part
of this this connected world where goods and services and
(30:12):
information are flowing freely, and markets and consumers are connected
in unique ways and We love being in a business
that's part of that revolution, because there's no question the
world is becoming hyper connected. In that regard, we we may,
you know, sort of um dumb it down when we
say e commerce and you know, and just you know that,
(30:35):
you know, then all of a sudden, we forget about
what it really takes to pull that off. What's really
happening is a connected world where magically we have access
to so many goods and services out there just at
the at the uh you know, either on the intuition
that you know that the systems will will provide for us,
(30:55):
or on the needs that we express, you know, whether
it's with our phone or or however we do that.
But it also works the other way that businesses now
have access to consumers on a global basis for whatever
it is they're producing. And that's a cool that's a
cool business to be in, and and and something that
has far from reached its its limits. It would be
(31:17):
a crime if I did not give you the opportunity
to share your Robbism with the general audience, because we
found it incredibly inspirational. When we first met you, well,
we were we were talking about what the future holds
and and um, you know, I said, look, I've I've
got this philosophy and it's something that I came up
with one time. It's just something that popped into my head.
(31:40):
And and that's that. You know, we romanticize about the past,
and we fantasize about the future, but we terrorized the present.
And I'm an eternal optimist and I frankly think that
the present is much better than we give it credit for.
I think it's safer, i think it's more productive, I
(32:03):
think it's more innovative. I think it's you know, really
a pretty awesome place to be is where we are
right now. And as we get the opportunity to be
in this time of change and time of revolution, history
is going to look back on us in a very
romantic way. I think this is going to be a
(32:23):
time where we saw massive change and I hope we're
all good stewards of it as we go forward. But
I'm excited about now. Well, this has been fascinating, and
I thank you for your time and your insight. And
uh and honestly, the doors open if you ever need to,
you know, join a podcast. I've got I've got a
(32:43):
seat waiting for you. Well, that's that's a high compliment, Jonathan.
I appreciate and was was flattered that you wanted to
be here with this restless one anyways, and uh, we
appreciate what you do as well. It's really been a
lot of fun. It's hard for me to pick out
any one as aspect of my conversation with Rob that
impressed me most. To be an effective leader over more
(33:05):
than two decades is a huge task in itself. When
that leader is a steward for a company's information strategy,
it's even more impressive. It is no small achievement to
keep up to speed with evolving technologies, let alone implementing
new solutions into a large organization that has its own momentum.
As FedEx deploys more sensors throughout its operations, creating a
(33:29):
detailed history of every package as it makes its way
from its point of origin to its destination, the connective
infrastructure will become an even more crucial component to enabling
its processes. That same underlying infrastructure will give companies the
support they need to operate effectively even as their logistical
needs grow. That's the incredible reality of five G connectivity.
(33:56):
This has been the restless ones, a production of T
Mobile for Business and I Heart Radio. No matter what
you're after, T Mobile for Business is here with a
network born mobile and built from the ground up for
the next wave of innovation, from mobile broadband to IoT
(34:19):
to workforce mobility and everything in between. T Mobile for
Business is committed to helping innovative decision makers like you
move your business forward with the products and services you need,
as well as the dedicated, award winning service your business
expects from America's most loved wireless company. Business is changing.
Learn more at T Mobile for Business dot com.
Welcome to the Restless Ones. I'm Jonathan Strickland. I've spent
the last twelve years covering technology and learning how it works,
demystifying everything from massive parallel processing to advanced robotics and
everything in between. As we stand at the beginning of
a new era of unprecedented connectivity with the rollout of
(00:23):
five G technology, I'm partnering with T Mobile for Business
to sit down with some of the visionary leaders in
tech across all industries, from companies like Fiat Chrysler to
cities like Carrie, North Carolina that play an integral part
of our economy to get a better understanding of how
tech and connectivity will change business forever. These leaders are
(00:44):
the pioneers who don't follow trends. They define them. This
show is their story. They are the Restless Ones. So
the things that we've deployed that we're most proud of
(01:05):
here lately that connect the world and the possibilities that
it has are are, in particular, our sensor and sensor
base logistics. We've we've tied together now our entire network
from vehicles to aircraft facilities in ways that can light
up shipments as they're moving through the network that would
only be possible, uh in this world where we have
(01:28):
high performance networks that provide coverage and the ubiquity of connectivity.
In the past, you have to work really hard to
get that connectivity. Now we can assume it will be
there and and even greater measure as we go forward
into a five G world. Today's episode features Rob Carter,
(01:50):
the Chief Information Officer of FedEx. Carter has been with
FedEx for twenty five years, serving in the role of
c i O for two decades. That X's business is
beyond complex. There are numerous variables so well outside the
control of the company that can affect performance. Carter has
led teams to overcome challenges and deliver upon the promises
(02:12):
FedEx makes to customers and partners alike. We sat down
in his office to talk about his leadership, philosophy and
some of the tech solutions he anticipates will be vital
in the future. And like our conversation with Nicole Raymundo,
the c IO of Carrie, North Carolina in our previous episode,
we learn about how complicated this gets and exactly how
(02:34):
big a picture we have to take into account. Rob,
thank you so much for taking the time to talk
with me. My first question really is when did you
first get interested in technology? Well, it may have been
kind of a backdoor thing, Jonathan. I. I, um, I
(02:55):
loved science fiction as a kid and read and read
and read you know a lot of the a lot
of the great science fiction classics. And I know your
dad was a science fiction author. How cool is that
to grow up in that world. But I always thought
I wanted to be a doctor, and you know, I
kind of flamed out in med school and college and
so that, you know, was scratching my head and said, well, maybe,
(03:16):
you know, maybe I'll go try computers and try technology,
and so I sort of backed my way into technology.
That's that's worked out pretty well, though. I assume that
it's been a pretty interesting journey to see some of
the technologies that were only hinted at in science fiction,
things that truly were fiction back in the day. We
now see real world implementations of them, and you're actually
(03:38):
taking advantage of those in your role, which it's got
to be pretty phenomenal. Yeah, there there's no doubt about
it that the level of connectivity, I mean, the you know,
even though Dick Tracy wasn't quite science fiction. I mean,
the idea that you could talk to your watch or
you know, or have a video conference on your phone
was was something that was the wildest imagination when I
(04:00):
was a kid. Now it's just something that everybody takes
advantage of and and we've certainly embedded that technology and
the work that we do here as well. Fantastic. How
did you go about from deciding to pursue computer science
and computer technology in college into turning that into a
career and how did that bring you ultimately to where
(04:22):
you are today? Well, it's super um, you know, super
fortunate for me. The the events that played out that
led to me getting to sit in this role and
and do what I do here at fed X is
you know, stuff that I just pinched myself around. But
but the reality is is I recognized pretty early as
I was working in technology and in computer science, which
(04:45):
was what my undergraduate degree was in, that there was
a business component to everything about this and that the
technology by itself wasn't nearly as interesting as applied technology.
The ability to link it to business, needs to link
it to strang tegic business ideas, was what compelled me,
and it's ultimately what attracted me to FedEx because back
(05:07):
in the day, fed X was known to be an
innovator and technology right from the start with tracking systems
and computers that linked our customers into you know how
we worked and gave them visibility to two shipments all
over the world. That fascinated me even before I was
a fed ex or, and it drew me here. So,
(05:29):
do you have any examples of technologies that you are
particularly interested in that either you have you know, fairly
recently implemented into operations at FedEx or may one day
play a greater role in operations. Well, we definitely have
several of them. I mean, kind of an obvious pure
(05:50):
tech players blockchain right now. So we we really do
believe that blockchain presents a very interesting opportunity in the
world that includes deep fakes and all kinds of counterfeiting
and the need for understanding the provenance of something, whether
it's food or medicine or anything else. We believe that
(06:11):
blockchains have a huge potential to provide that assurance that
what you're getting and what you're consuming and the medicine
that you're taking or receiving is real, it's authentic, and
so the authenticity, provenance and irrefutability of the blockchain is
something that we find fascinating in supply chains. That's that's
(06:32):
one big one for sure. And I love that you've
kind of opened the door here because as someone who
has relied heavily upon FedEx in the past, you know,
I've had a surface level appreciation for how complicated it
must be to run that operation. But then the more
I think about it, the more I realized I am
(06:53):
legitimately incapable of wrapping my mind around the complexity of operations.
Could you give a little insight, because the more I
try and think about the more UH I feel the
tendency to lose the capacity for words. Well, the the
rather bizarre nature of the hyper connected world that we serve,
(07:14):
it's really a tale of two networks. So our physical
networks well over a hundred thousand vehicles and all of
the UH components, that of investment that we've made to
operate a network that connects the world's GDP from door
to door two and twenty countries. It's really pretty bizarre.
(07:34):
But I, you know, rather boldly say that none of
that would work without the other network, which is the
digital network, which connects it all and makes it all manageable.
You you can't manage what you can't measure, you can't
manage what you can't see. And so the technology at
FedEx is really the central nervous system for the company.
(07:57):
The planes don't fly, the trucks don't roll, all the
packages don't sort, Customers can't connect and see there are
shipments unless the technology is robust. And so over the
course of these now more than four decades, we've we've
built and rebuilt and reinvented the technology that provides the
pulse of the business. But it is billions of transactions
(08:21):
a day that manage the you know, as we sit
here in kind of a peak shipping season, we're seeing
more than thirty million shipments a day going out there.
But there are eight billion transactions that take place that
keep those shipments on track and moving in the way
that they should. Right. So, as an end user, when
(08:44):
I'm thinking about it, you know, I might think, oh,
I want to track that package that either I'm expecting
or that I shipped, and I just had this expectation
that I type in that tracking number into a web
app or a browser, and then I immediately know where
that is. And it's only after I think about it
for more than just a couple of seconds that I
realized the level of technology that has to exist in
(09:08):
order just to enable that one small piece of the
operations of fed X. And that's again, that's obviously the
forward facing one, the one that's very easy for me
to to interact with. But that just that alone, I'm
I'm astounded. Well, it's it really is fascinating. But I
think back on the early days and literally I'm gonna
(09:30):
I'm gonna start using terms some of the listeners may
not even know, but things like compu serve in America
online where people would sit at their PCs and dial
up and the modem would warble, and you know when
you would get a little screen that would come up
long before there was an internet browser or web browser, uh,
and you would type your tracking number and that that
(09:51):
would go to a mainframe system where all that information
was stored. Well, today, uh, it's obviously a lot different
than that. Is very cloud out enabled, very web service oriented,
and it happens at a scale that's um that's really stunning.
But the backdrop to all that is is to say
(10:11):
that we built those systems so that we could have
control of the shipments, and we realized that we couldn't
scale the business, and we realized we couldn't scale it
with quality if we didn't have very accurate and detailed
records of how the packages moved through the networks, and
especially if something went wrong with the shipment, the data
(10:34):
provided the answer to go back and say, where did
it go wrong? How can we prevent that from happening
in the future. So the systems are command and control
systems at their very core. They were. They were started
in Colorado Springs because we could go out there and
attract command and control developers out of nora Ad that
we're doing it for for the military, and that was
(10:56):
kind of the genesis of the tracking systems. I had
no idea. That's fascinating. So on top of the development
of the technology that actually enables the the generation of
these records and the storing of these records, we're now
entering into a new era of connectivity that's beyond anything
(11:16):
we've seen before. Uh, and I see a lot of
potential in that in various industries. I'm curious about your
thoughts about the possibilities of a greater connected world. How
that how that ends up impacting FedEx as operations. Well,
are our very purpose, our stated purpose here is we
(11:38):
connect people and possibilities around the world and through that,
businesses prosper, communities flourish, and people thrive. We are we
are a connected enterprise at our at our very core,
and what we've witnessed in the world of digital connectivity
is nothing less than astounding. But we're we're moving into
(11:59):
a whole new dimensions of connectivity with bluetooth, low energy
sensors and the Internet of things and packages that will
just stay online and provide very detailed information as they
move through the networks. You know. One of the things
about censor based logistics, and especially if you start to
throw in a conversation around blockchain, um so, so the
(12:21):
systems that I've talked about here at FEDAX are really
custodial systems that relate to when we first take possession
of a shipment and then ultimately when we tender it
at delivery. Well, these these new technologies like sensor based logistics,
especially if incorporated into a blockchain, allow us to really
(12:42):
extend the boundaries of supply chains and say that well,
the information about that shipment is important from the time
it's manufactured to the time it actually gets used in
the operating room or you know, however that that series
of events takes place, or from the time that the
seed gets put in the ground to the time that
the food gets consumed. And and sensors are playing a
(13:04):
vital role in providing that into end visibility and accountability
inside of supply chains. We've tied together now our entire network,
from vehicles to aircraft facilities in ways that can light
up shipments as they're moving through the network. That would
only be possible, Uh, in this world where we have
(13:26):
high performance networks that provide coverage and the ubiquity of connectivity.
In the past, you have to work really hard to
get that connectivity. Now we can assume it will be
there and and even greater measure as we go forward
into a five G world. When you accumulate that many sensors,
you're talking about enormous amounts of information. It's only now
(13:49):
that we're starting to see the capability of handling that
and at the same time we're seeing the development of
how to process that information and meaningful ways. Uh. You know,
we we talked about in the past about the the
era of big data, we being just the general public.
But now we're in that era, and we're in a
new era where we're learning exactly how to to use
(14:12):
that big data in ways that just ten years ago
would have been impossible. We're able to recognize things like
patterns that were not evident on a smaller scale. Are
you encountering things of that nature? I mean, I would
imagine the operations of FedEx. You're talking about patterns that
are truly enormous, well, everything from weather patterns, which the
(14:34):
richness around data and weather, I mean, whether it is
something that we have to deal with on a daily
basis and understanding, uh, the impacts that weather we'll have,
and then not just looking at the weather like most
of us do on a day to day basis, but
then adjusting the networks and adjusting the operations around weather conditions.
(14:55):
Dynamically flowing volume to two areas that are less impacted
or impacted by weather events is a great example of
big data in action. And you know, and external data
that feeds in that allows us them to adapt internally
using some pretty big data and systems and platforms. But um,
the very nature of market data. We you know, we
(15:18):
kind of have a front row seat in what goes
on in the world out there from a market and
commerce standpoint, because we're large enough that we get to
see commerce patterns emerge all over the world. We get
to see them slow down in one place and pick
up in another place. We can look at that by
standard industry code, were very protective of our customers specific data.
(15:42):
But at a macro level, at a big data level,
we're able to see trends and patterns that they are
pretty astounding in predict areas of the world that are
emerging and emerging quickly and would be you know, great
places to go invast or to put inventory, or to
put manufacturing cycles. We will continue our conversation with Rob
Carter from FedEx in just a moment, we're going to
(16:04):
take a quick break. You know who you are, A
boundary pusher, a big thinker in the relentless pursuit of
the next big innovation for your business. T Mobile for
Business knows that the future demands true workforce mobility, and
in the new era of five G, being able to
assess the needs of your company in real time could
(16:24):
transform everyday functions. The five G revolution has begun and
the future of businesses like yours will be powered by
advancements in five gene networks built to reach more people
in more places without slowing you down. T Mobile for
Business can help you realize the full potential of your
business as five g unfolds business is changing. Learn more
(16:46):
at t mobile for Business dot com. It's one thing
to have a sensor that's really good at doing what
it does, but if you have as many out deployed
around the world as fed X would, then you have
to have the underlying system that enables those or else
you're not. Everyone's just shouting in a closed truck. No
(17:08):
one can hear you. Yeah, there's no question that the
you know that actually the tracking event, whatever it may be,
a sensor, whatever, is the easy part. It's the it's
the back end and the infrastructure and the management and
the access to the data that's created that really is
is the magic that happens. But these these technologies have
(17:29):
really begun to be integratable in in this modern world.
And so for example, the tron devices today communicate directly
with our WiFi access points, which you know, it's not
every WiFi access point. They can do that with with
the ones with the firmware that we've installed allow us
in our big facilities to keep track of tron's in
(17:51):
a in a very specific way. We have the same
kind of capability in our vehicles and in our aircraft
that allows us to shepherd these divideces in a unique
way and then move the relevant data through to the
management systems that provide visibility or be able to come
back the other way. If we're looking for something specifically
and have it light itself up, literally it can it
(18:13):
can turn itself up if we pin it, and it
can start shouting at us basically by by amping up
it's it's radio signal and its battery capability, and and
makes things that are much easier to find. When you
go into one of our facilities where there are tens
of thousands, sometimes hundreds of thousands of shipments, you know,
(18:34):
finding that one needle in the haystack becomes much easier.
So in the hyperconnected world, how do you see the
rollout of vi G technology affecting what you call the
four horsemen? And could you please describe what those four
horsemen are? Well, the four horsemen is really the notion
(18:54):
of dominant design When I started in compute, there was
nothing similar about that works or computers. You know, every
format of compute and network and storage and software was
unique and different. As I've gone through my career, we've
seen this dominant design emerge about how servers work, how
(19:15):
networks work, how storage works, and how software works and
so in in the in the four horsemen of dominant design,
what five G really impacts his connectivity the networks and
the ubiquity and consistency of network availability. We talk about
Moore's law a lot and how fast the servers and
(19:36):
compute have gotten. Sometimes we don't talk as much about
how fast and networks have gotten and how ubiquitous they've gotten.
So what five G really does is it shores up
that whole network component of the four horsemen, and it
really makes for very high performance, consistently available network to
to be able to connect things on on the planet.
(19:59):
And that's something that we've been benefactors of, but we're
going to increasingly enjoy the benefits of five G. So
a great way to to look at at FedEx, I think,
is how many different facets there are to the business
for someone like me, you know, I see it from
(20:19):
that consumer standpoint, But that's one tiny aspect of the
overall business. And I'm curious, with all the innovations that
FedEx has implemented, do some of those actually come from
some of the other areas that FedEx touches, like with
various partners or with various customers or clients, or is
(20:44):
it largely internally generated? What sort of the balance there?
Are you getting direction from people saying, gosh, I just
wish I could do this, and then you think, well,
why why don't we do that? We are very driven
by customer inputs in particular, and customers are very demanding
in this world. The expectations UH in this world are
(21:07):
continuously raising the bar about what it means to provide
UH the information, the services and the service levels that
the world is demanding. So we have a lot of
interaction and what I would even call co development with
with our customers on particularly on things like blockchain and
(21:28):
and UH the Internet of things center based logistics world.
We co create with customers in the medical community or
in the technology communities to say what is it that
would mean the most to you? Either that or they're
pushing us to say, here's what we really need from you,
and it forces us to move and move quickly. So
(21:49):
how does FedEx not only stay current with technology but
lead the way, Well, it is. It is a challenge.
You know, I wouldn't I wouldn't sit here and and
boast about about that because it is a constant effort
to move your technology base along. And I think enterprises
(22:10):
today in particular are challenged by the by the very
nature of transformation. So, for example, we were putting an
automated locker out there, and it had to be easy
to interact with, and it had to be able to
you know, tender a package or receive a package, all
those things. So instead of building an application for that,
we built a set of robust services that were then
(22:32):
completely reusable when it came to just deploying them to
to a human interface on a on a mobile device.
But for for us, the the most important thing was
to kind of mirror what was going on in in
the wild, which is the ecosystem of the Internet and
the web and the connected world. When I looked at
(22:54):
things like for example, Uber, I went, well, Uber didn't
invent maps, they didn't invent payment system, they didn't invent
location based services where you drop a pin on a
map and move it around. They didn't invent cell phone cameras.
They didn't invent those things. What they did was they
assembled them in a way that provided incredible value because
(23:14):
of the horizontal nature of stitching together mash up of
critical services that were available. I realized we had to
do that internally, and it became, you know, kind of
my life's mission to decompose those great systems that had
served us so well and bring them forward in a
way that would would serve the future way more effectively. Well,
(23:38):
what do you imagine comes next? Where do you think
innovations are really going to come from in the near future. Well,
there's there. You know, I believe that the future is here.
It's just not evenly distributed. You know, we're seeing so
many things happen in the world around us, particularly when
it comes to autonomy, maybe as a you know, a
(23:59):
great place to go. I absolutely believe that autonomous um
vehicles are going to be a very important part of
how the world works in the future, and so are
our rocks. So delivery bot is something that we're testing
now in in multiple markets, and it's it's a you know,
it's another thing that's cool about innovation when when we
(24:20):
try to innovate with something as extreme as a as
an autonomous bot, we know that we don't have all
of that innovation to ourselves. So the two wings of
innovation or who can you tap into externally and what
can you bring internally? You know, otherwise you're just kind
of flying with one wing, and that that makes you
fly around in a circle. So we love the two
(24:42):
wing model where where we tap into somebody brilliant like
the team up at Decca and Dean Cayman's imagination and
bring to it the ideas and customers that we have around.
What's it going to mean to have these um awesome
little bots that are capable of really moving and existing
in the world that we know today without being a
(25:04):
burdener hindrance. They'll be friendly, They'll be pedestrian friendly and
traffic friendly, and certainly friendly to the recipient when when
they show up and climb up the steps to your
front door and then call you and you come out
and it's sitting right there in front of you. We'll
speak more with Rob Carter in just a moment, but
first let's take another quick break. The future is closer
(25:29):
than you think, and it all starts in the palm
of your hand. You've heard the news five G is here,
but what does that really mean? How will it impact you?
In this I Heart series This Time Tomorrow, presented by
t Mobile for Business, join hosts Oz Volition and Cara
Price as they walk us through a mobile revolution that
(25:50):
will start to change the future of business and the
way we interact with the world around us. From environmental
science to law enforcement, entertainment, healthcare, and travel, innovation is coming.
Join them as they explore how this revolution could impact
your life and give you new ways to connect and engage.
This Time Tomorrow is now available on the I Heart
(26:12):
Radio app or wherever you listen to podcasts. Now, I
have to ask you to put on the prognosticator hat.
It's the part of everyone loves. We're both lovers of
science fiction, so they should be fine. But I would
like you to imagine a world. Let's say it's fifteen
years in the future. What would you imagine a really
(26:35):
special kind of interaction with technology might be. Like, you know,
there there's um there's part of me that says, you know,
we all fall victim to thinking about the future in
the context of what we know today and that there's
always these introductions. I mean, I don't think we could
have imagined, you know, it's hard for us to even
imagine that the iPhone and the iPad or you know,
(26:57):
really only about a decade old, you know, And how
we would have imagined the future where we carried that
much compute in our pocket fifteen years ago might might
have been a reach. But you know, I think what
what really is happening is a curated experience in the
world that that that's really tailored to the individual in
a special way, you know, whatever it is, it's how
(27:19):
we shop, how we you know, consume, how we learn
and listen and play. I think all those things are
gonna sort of be silver plattered for us in unique
ways because of the big data and AI experiences that
will have an I doubt you'll have to track your
packet is very much anymore. You won't even have to
talk to your you know, digital assistant. It will just
(27:41):
basically make some pronouncements for you because it knows you're interested. Yeah,
I I fully agree as the future I want to
live in too, So if you would kindly invite me
to your future, I'll be glad to come over. Well
it it is super exciting and I think it allows
us to be smarter. To Jonathan, I think it's such
a such an interesting world to be curious, and because
(28:03):
curiosity now is an itch that you get to scratch, right,
and when it becomes proactive, when the world is offering
up to you things that that engage that curiosity before
you've necessarily even consciously begun to wonder about them, it
really begins to open up amazing opportunities for that sort
of associative thinking that we mentioned earlier, that idea of
(28:25):
you see one idea and you see a different idea
that maybe no one else has ever connected before, and
you think, why is that? And then you connect them
and that's where the next cool innovation comes from. To me,
that's one of the most fascinating things about humans is
that as good as our technology gets and as big
as the data may get, it's the human beings who
(28:46):
come up with those connections that make things that are
truly transformative. And the technology just enables that. But ultimately
it comes back to the two people, to to the
restless ones, to actually to to to pioneer that path. Well,
I tell you. We're certainly not satisfied with where we
are today. I mean that, you know, the the idea
(29:08):
of being restless is is absolutely true for us. We're
always looking for ways to extend the strategic capabilities of
the systems, to make the business operate more efficiently, to
make it more frictionless and seamless for our customers, which
is really something we're driven by and and we have
(29:29):
work to do. I like that. There's always if you
if you sell on thinking this way is good enough,
then you're you need to you need to shake yourself
out of that. There's always you always have to be
striving for that better way. We have. We we have
an incredible legacy here, and an incredible history and and
something I'm very proud of. But you know, more and
(29:51):
more as we move into the future, people aren't going
to respect our our our history and our past. Are
gonna respect our innovations and how we move forward, especially
in a world where we're not the only ones. You know,
it's uh, you know, everybody is wanting to be part
of this this connected world where goods and services and
(30:12):
information are flowing freely, and markets and consumers are connected
in unique ways and We love being in a business
that's part of that revolution, because there's no question the
world is becoming hyper connected. In that regard, we we may,
you know, sort of um dumb it down when we
say e commerce and you know, and just you know that,
(30:35):
you know, then all of a sudden, we forget about
what it really takes to pull that off. What's really
happening is a connected world where magically we have access
to so many goods and services out there just at
the at the uh you know, either on the intuition
that you know that the systems will will provide for us,
(30:55):
or on the needs that we express, you know, whether
it's with our phone or or however we do that.
But it also works the other way that businesses now
have access to consumers on a global basis for whatever
it is they're producing. And that's a cool that's a
cool business to be in, and and and something that
has far from reached its its limits. It would be
(31:17):
a crime if I did not give you the opportunity
to share your Robbism with the general audience, because we
found it incredibly inspirational. When we first met you, well,
we were we were talking about what the future holds
and and um, you know, I said, look, I've I've
got this philosophy and it's something that I came up
with one time. It's just something that popped into my head.
(31:40):
And and that's that. You know, we romanticize about the past,
and we fantasize about the future, but we terrorized the present.
And I'm an eternal optimist and I frankly think that
the present is much better than we give it credit for.
I think it's safer, i think it's more productive, I
(32:03):
think it's more innovative. I think it's you know, really
a pretty awesome place to be is where we are
right now. And as we get the opportunity to be
in this time of change and time of revolution, history
is going to look back on us in a very
romantic way. I think this is going to be a
(32:23):
time where we saw massive change and I hope we're
all good stewards of it as we go forward. But
I'm excited about now. Well, this has been fascinating, and
I thank you for your time and your insight. And
uh and honestly, the doors open if you ever need to,
you know, join a podcast. I've got I've got a
(32:43):
seat waiting for you. Well, that's that's a high compliment, Jonathan.
I appreciate and was was flattered that you wanted to
be here with this restless one anyways, and uh, we
appreciate what you do as well. It's really been a
lot of fun. It's hard for me to pick out
any one as aspect of my conversation with Rob that
impressed me most. To be an effective leader over more
(33:05):
than two decades is a huge task in itself. When
that leader is a steward for a company's information strategy,
it's even more impressive. It is no small achievement to
keep up to speed with evolving technologies, let alone implementing
new solutions into a large organization that has its own momentum.
As FedEx deploys more sensors throughout its operations, creating a
(33:29):
detailed history of every package as it makes its way
from its point of origin to its destination, the connective
infrastructure will become an even more crucial component to enabling
its processes. That same underlying infrastructure will give companies the
support they need to operate effectively even as their logistical
needs grow. That's the incredible reality of five G connectivity.
(33:56):
This has been the restless ones, a production of T
Mobile for Business and I Heart Radio. No matter what
you're after, T Mobile for Business is here with a
network born mobile and built from the ground up for
the next wave of innovation, from mobile broadband to IoT
(34:19):
to workforce mobility and everything in between. T Mobile for
Business is committed to helping innovative decision makers like you
move your business forward with the products and services you need,
as well as the dedicated, award winning service your business
expects from America's most loved wireless company. Business is changing.
Learn more at T Mobile for Business dot com.
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