Episode Transcript
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Speaker 1 (00:04):
What's up his way up with Angela. Yee. I'm so
excited for this conversation today. I got Robbie Smith here,
Robbier Robbie are Robbie are Robbi are? But Robbie Smith, Yes,
is what we call you. And you are the founder
and CEO of RB Pest Solutions and the RB Premium products.
You bust some bucks strike here with you today and
we're going to get into all of that. But what
(00:24):
I love is that I had a whole conversation on
the air about businesses that one could start that would
be lucrative, you know, during a time if you want
to be a business owner an entrepreneur. And one of
the things we talked about was pest control and I
was saying, that's something that, no matter what, we're always
going to need. So I got to ask you because
I don't know that I could do that business. After
(00:46):
I was reading up on you, I was like, I
can't do what she does. And I know this is
not how you started, but your family this is like
a family business too. Yes.
Speaker 2 (00:54):
Yes, my dad's been in the industry for forty six years,
helping other people go off and start their own businesses
or work for other big companies, and then I've been
a little girl all this time around him, so I'm like,
I don't want to do pest control. But then eight
years ago I took the tests after felling it over
and over again because it's a hard test. It's a
state test, and once I passed it, creating my website,
(01:16):
business cards and off running.
Speaker 1 (01:17):
Now I saw that you did take it. Took a
couple of times for you to pass. What type of
questions do they ask on the test?
Speaker 2 (01:22):
So it's technical questions because your license with the Department
of Public Safety, so it's a really really serious job.
You're dealing with pesticides, in sexticides, rodenticides, so you have
to know how to apply those things and you have
to be responsible. You all, safety is our first key.
So it's not like just the trade where you can't
be technically trained.
Speaker 3 (01:43):
You have to be trained.
Speaker 1 (01:44):
I have never had black women come to my house
that did like pest controls, you know what I mean.
And I think that it's also what should people look
for because every time I try to be really proactive
and making sure that I protect my home and that
I don't have any issues. You know, every now and
then something slips through. There was a lizard in my
house the other day, Oh my god, a little teeny
(02:06):
tiny lizard.
Speaker 3 (02:07):
Oh cute.
Speaker 1 (02:08):
And I was looking cause I was like, we don't
have lizards like that in New York. And I thought
it was like a leaf or something like, maybe like
a little branch. So I got up close on it. It
didn't move, so that I felt like maybe it was
like a little sick or something. And I was devastated.
I didn't know what to do at anytime there's anything in
my house, like if I see anything any type of bug,
God willing. I have not had a mouse in my
(02:28):
house at all, but.
Speaker 3 (02:30):
I don't know.
Speaker 1 (02:30):
I think I would move.
Speaker 2 (02:33):
I know.
Speaker 1 (02:34):
Yeah, but you're from Chicago, yes, And you know a
lot of people don't realize this, but when it comes
to rats New York versus Chicago, Chicago was actually number one.
Speaker 3 (02:46):
We are number one eight years in a row. Look
it up. Do not listen to me, like google it.
We are number one.
Speaker 2 (02:52):
But I think it's due to a lot of the
construction and building that we have going on in Chicago,
Like it's so much going up, demolition and things like that.
Speaker 3 (02:59):
So I think it's contributed.
Speaker 2 (03:01):
To that, and our restaurants, like we love our restaurants food, yes,
but I guess yes they do. But I assume because
the way you all dispose your garbage. People say the
New York is the rabbiest, and it is. You all
have your fair share of rats. But come on a
couple of rat jobs for me, you'll see what I'm
talking about.
Speaker 1 (03:17):
Tella and I, my friend Sheella, argue about this all
the time because she's like, gee, I don't be seeing
no rats running around like I do in New York.
Because I think in New York garbage pickup day and
I want to say it's gotten better, because what's random
is that Eric Adams as the mayor, actually implemented us
having to use bins for garbage. We never had that before.
Nice So we used to just throw our trash on
(03:39):
the street like in a bag, and you would see
the bags moving, you know. And when I used to
do the breakfast club early in the morning, you know,
that's their time to thrive, and so I would be outside.
I would literally stand on a stoop and scream and
make a lot of noise just in case they was
anywhere around. Before I go down the steps. But now
it's so much better, Like I don't see them as much,
but yes, I think that was part of what it was.
Speaker 2 (04:00):
Yeah, pest control companies, we have to partner with the
state to see what you all are doing well in
terms of government and just see what you know they're
out here doing, just so we can help implement safety
precautions in the states. So that's why we're essential. We're
in essential business a trade. You can't open up a restaurant,
do a real estate deal, anything without pest control finalizing
that deal. So that's why it's so important I bring
(04:22):
awareness to this trade because people go off to college
or they think about everything else but pest control. We
were working during COVID. We didn't have anything you needed
to yes, because why we were social distancing. The rats
were not. They were having a bull They was like, listen,
no one's around, okay, So they set up shop in
so many different places. So without us, it's just we
(04:44):
we keep the ecosystem going. Exterminator is rock the best
trade ever. It's a multi billion dollar business.
Speaker 1 (04:50):
Yeah, no, I can listen. That's the thing. AI is
not going to be able to take the place of it.
Can only elevate, like you know, as far as systems
in place, yeah, but we need a person.
Speaker 3 (05:00):
Yes, And it's just the stepping stone. This is pest control.
Speaker 2 (05:03):
We're talking about roaches and rats and bad bucks, but
we're talking about the agriculture system and food and how
you spray the foods and things like that, and getting
more health conscious on what you eat and what you
put on top of that. So it's so many departments
and sectors in pest control that you can get into.
If you're not a person that want to do rats
and roaches, fine, going to agriculture, going to so many
(05:23):
other ways to help protect our world. We need eco
friendly products.
Speaker 3 (05:27):
That's how creative about Buckshake.
Speaker 1 (05:28):
And I want to say I love that you have
Buckshake because this is eco friendly because one thing that
I think about it was having like an ant situation.
But a lot of those products when you go and
buy products in the stores, it could be things that
are harmful, like anything that you're like if this gets
ingested or you know you're breathing in fumes, yes, if
you're putting this in the house, or like you said,
(05:50):
when it comes to pesticides on agriculture, that's something that's
harmful to us as humans.
Speaker 3 (05:56):
Yes, yes, I know.
Speaker 2 (05:57):
So many people go to the store, they stun in
the out and they're like what to get and it's
full of synthetic things ingredients. So that's why, as a
pest control technician, I was like, how can I help
my people save thousands of dollars with me with bad
bug jobs? Because their houses was immaculate and clean. But
they were like, how am I getting bed bugs? And
as you travel, like, right now is the busiest season.
(06:18):
I mean, I know we have our issues with TSA
and the government right now, but it's the busiest time
to travel. And so as people are sitting think about
the many people that sit in this seat, people have
bed bucks.
Speaker 3 (06:29):
They don't tell you you're scared to see you, Bobby?
Speaker 1 (06:32):
Why come on?
Speaker 2 (06:33):
We don't get cause I want to be trying to
be your personal instruminated as.
Speaker 3 (06:38):
I need you to keep it.
Speaker 2 (06:40):
So you can spray or like barbecues when you have
company over, the first thing you tell people is go
put your code in the guests room.
Speaker 3 (06:46):
Things like that that we have to be aware of.
And then you look up and you like, how did
this bug get in my house?
Speaker 2 (06:51):
And then it infested and at that point it's thousands
of dollars.
Speaker 3 (06:55):
When I created a solution for eleven ninety.
Speaker 2 (06:58):
Nine that you spray go on your vacation with your
bay spray the bed, the mattress, all those good things,
and it helped protect and prevent bad books while you're traveling.
Speaker 1 (07:07):
To and from And you did a deal with home
Depot for this. Yes, tell to me about how that
even came about.
Speaker 3 (07:12):
I thought it was a prank.
Speaker 2 (07:13):
They reached out to me and I'm like, okay, home
deep on they was like, yes, we see the things
that you're doing. And at that time, I didn't want
to put the product out in stores. I just wanted
to see what the public would do. And when I
put it out from there, they reached out. Shark Tank
reached out yes, and we were just like, Okay, I
think we're onto something. So this is just the first
of many products coming out from a woman down, black
(07:35):
owned company. So we're making history too. I didn't sought
out to make history, but we're making history.
Speaker 1 (07:41):
I love that, Cousin. Your trajectory has been different when
you first started out and you and young I know
you have your master's two masters, if I'm not mistaken it.
Speaker 3 (07:49):
Yes, in an NBA and business and you.
Speaker 1 (07:51):
Were doing it, but also on the creative side of things. Yes,
you wanted to do something completely different.
Speaker 2 (07:57):
Completely different, Like I, I'm just out getting education, trying
to claim the corporate ladder, and I'm not thinking that
all my goodness, the trajectory of being in pest control
and being at the BET Awards and Fashion Week and
here with you.
Speaker 3 (08:11):
Has changed my life off of this trade that people
are like, I.
Speaker 2 (08:15):
Don't want to go into that, but you have to
think about the essential trades when you're thinking of entrepreneurship
or passive income. We think about all the things for
the glitz and glam.
Speaker 3 (08:24):
When you have the central.
Speaker 2 (08:25):
Businesses that are making a killing and there are multi
billion dollar business and they're taken me far, They've taken
me places I can only dream of.
Speaker 1 (08:34):
So yeah, no, and it's interesting that you really try
to shy away from that. Yes, even though your father
this was his business that he had done for so long,
and I have to imagine that you knew a lot
about it just from being at home and seeing what
he was doing.
Speaker 2 (08:47):
Yes, just being a little girl going on jobs with him.
He would go into infested Chicago housing and things like that.
It would be roaches and rats and bed bugs everywhere.
And as a little girl, I'm like, I don't want
to do this, and you'd be like, hen me your
you get me the can in the spring, I'd be like, ugh,
here you go. But as I've gotten older, I'm like,
this is a pretty cool trait because I feel like
a superhero. People are in a frenzy and then in
(09:10):
certain areas people do not deserve to live like this.
And a lot of landlords they purchased the homes and
things like that are the properties and they do well,
but they need help with pest control. So they need
an expert to come in and say, Robbie, what's the
strengths and weaknesses of my property? Are there any entry points?
Foundational wise, get pest control involved when you are putting
in the drywall and the baseboard, absolutely the cabinets, because
(09:33):
when I come in as a pest control person, I'm like,
that's the gap they left this, they left that, and
then it's a safe haven for pests to get in
and then set up shop.
Speaker 1 (09:41):
Listen, you are a god send. Let me tell you something.
When I first moved into my new house. I had
my guid daughter staying downstairs and the rental and one
day she sent me a picture. I'm gonna show it
to you. There was under the stairs outside they were
doing construction next door and we still like we were
getting my house. The facaetydown so there were different holes
and there was like a little family under the stairs.
(10:05):
So she was like, I was scared to walk past that.
She sent me a picture. I saw little eyes. I
was like calling all over like I didn't even care
who was going to come out. I was like, I
need time to come today. Like one place was like, oh,
we can make it to Nope. I said I needed
to day like immediately because I was you know, I
think it's also something that you can't put it off. No,
if you see something, it's something you have to handle
(10:25):
right away.
Speaker 2 (10:25):
You know what, do you want to switch trade? You
want to go on the pest control because you are
spot on. People say I seen this one mice or
this rat, and I'm like, they're social. It is not
just one and people think I'm trying to scare them,
but I'm not. It's just that we're like the dentists.
People come to us after the fact when they have
a toothache. But at that point, I'm like, I have
to get around generations and generations of rats. Do you
(10:46):
know rats out the alpha male and the female. He reproduced, well,
not reproduced, but he go every eleven minutes. And when
I say every eleven minutes, if he have a litter
of females that are fertile and ready to go, he's
mating with them eleven minutes.
Speaker 1 (11:02):
They need to find out what he's eating.
Speaker 2 (11:04):
Because some of these guys, so I'm saying that to say,
they reproduce so rapidly and they have their way with
their literacy.
Speaker 1 (11:11):
One.
Speaker 3 (11:12):
It's more than one, y, it's more than one.
Speaker 2 (11:14):
One.
Speaker 1 (11:15):
I want to ask you, what is I have a
couple of questions here, Sure, all right, tell me a
time that stands out in your mind, even from when
you were young up until now, that was like the
worst situation that you've seen.
Speaker 2 (11:25):
Oh, it's so many, it's so many that you were like,
we were moving the money, We removed like twenty skunks
about a couple of weeks ago under a woman's porch.
Oh the rats, Oh my goodness. I have pictures and
videos of me going into places. But here's the disheartening
fact when I go into the elderly, When I go
(11:46):
into elderly demographic or any housing and I see roaches there,
or elderly because they may have any developmental issues or
any just disabilities, and they can't see or hear or
know what's going on.
Speaker 3 (11:58):
So they go to the doctor and realize, oh.
Speaker 2 (12:01):
They got bitten, and they think it's probably just a
mosquito bite or a spider bite, not knowing when I
go do an inspection, it's a full blown infestation of
something else. And so that's why for me, I know
this is a multi billion dollar business, but what I'm
doing is chasing purpose because in many of our communities
pest is an issue along with and so my goal
is to save one property at a time.
Speaker 3 (12:22):
Take all the education that I learned with.
Speaker 2 (12:24):
All my masters and incorporate it and try to be
an advocate with landlords and the liaison with tenants and say, hey,
let's do some educational workshops in town hall or meeting
with the government. Can I meet with you all in
the way that you all go about pest control. Get
an expert on the team that can help you with
the city's issue with pest control because it is a
hazard when you have roaches in it, they carry viruses
(12:47):
and things like that. So for me, it's disheartening when
I go into situations where I feel like I'm trying
to save the day, I'm trying to get rid of
because little children, elderly, no one deserves to live with
that best their place.
Speaker 3 (13:00):
So that's where Tuck's in my heart.
Speaker 1 (13:02):
You know. It's what else is tough is that I
know there's people that live in like say, a building
where you can keep your space as clean as possible.
My god, but if your neighbors, the person upstairs, the
person that if they aren't doing that, there's honestly, I
don't even know how you can manage to deal with
that and keep your place free from you know, from pest.
Speaker 2 (13:22):
And a lot of investors and landlords they are out,
you know, being the best investor in landlord they can be.
So when you run up on so many properties, you
can't be the eyes of your properties.
Speaker 3 (13:31):
But if you have pest.
Speaker 2 (13:32):
Control there on a monthly basis, we give you the
reports where the eyes and ears of the property. We're
the liaison between you two, sayd hey, residents, this is
what you need to do on you're in Okay, investor landlord,
this is what's happening at your property. You haven't been
there over three four months, but I have I know
your tenants, they know me.
Speaker 3 (13:50):
We've created a rapport. So it's a great marriage.
Speaker 2 (13:53):
But it's just that, unfortunately people are not understanding the
essentral part and having it on a monthly basis. They
call when it's issue, and that's not how you tackle
host plugged.
Speaker 1 (14:03):
Yes, if you see some little droppings, whatever it is,
make sure you take care of it. If you had
to give somebody, Because we're talking about like starting a business,
like we said, that's been lucrative and it's a multi
billion dollar business. If somebody's like, okay, now that I
see Robbie Smith up here, I never thought about doing
something like this before, but maybe I would. How would
somebody get started?
Speaker 2 (14:24):
Well, first and foremost, here's the thing. Go to your
state site and look at all the RFP's requests for
proposals there and get an idea of what trades are
out there where it's janitorial, it's pest control, is window,
it's all types of things there. And then you'll see
that it's multimillion dollar contracts sitting there set aside for
(14:44):
WB E, m B E dB, this disadvantaged minority business
woman businesses, and those contracts are specifically for us, set
aside for us. And then once you look at those contracts,
you can see if you good at cleaning and you clean, well,
open up a cleaning company or thing like that and
go to that site and apply for your certifications to
get a contract with the state. So that way you
(15:07):
can go ahead and you can help with the state's
issue with whatever essential businesses that is. So I would
recommend starting there, get familiar with the request for a proposal.
Those contracts are set aside for people that look like us.
But if no one's talking about it, then we're just like, oh,
we're going to open up this and that, and we're
letting the essential businesses just go to other people when
the contracts are not set aside for them.
Speaker 3 (15:29):
It's set aside for people who look like us.
Speaker 1 (15:32):
Did your father he knew that you went into this business, Okay.
Speaker 3 (15:35):
So he was he didn't know this portion of the business.
Speaker 2 (15:38):
I think that's what makes it such a great marriage
is he owed school, he got into it in nineteen
seventy nine, so in terms of information and things like that,
he wasn't privy to so me going to school getting education.
Speaker 3 (15:49):
That's why I tell people don't knock education because.
Speaker 2 (15:51):
If you can get that alongside with the grind and
hustle of entrepreneurship, marry the two.
Speaker 3 (15:56):
It's a great marriage.
Speaker 1 (15:57):
Agree. I'm a forever student.
Speaker 2 (15:58):
Yes I'm I'm one of those. But I hear people say, oh,
go and do this, and go and do that. But
I was able to create my website and do everything
based off my education. So I didn't have to outsource
many of the things such as my website, business cards, forms,
processes and systems because you get to a certain tax
where you have to say, I have to put the
right people in the right seats and processes and systems.
(16:19):
So a lot of that I leaned on my education
for that, and so I was able to take my
dad's old school. And it was certain things that he
couldn't take me in a boardroom and be a four
multi million dollar contract.
Speaker 3 (16:31):
He couldn't help me with that.
Speaker 2 (16:32):
I had to get familiar with that, and even to
this day, you know, we're still fighting for a name
because we show up and people are like, where your
team at. You're getting rid of these bad bucks, and
I'm like, come on, I'm one hundred and forty five,
but you come with me. You're two forty five and
you running from the rats, so you know. So it's
just about constantly having to prove ourselves and we've made
(16:52):
a name for ourselves.
Speaker 3 (16:53):
So I'm excited about it. I wish you were in
New York. I'm coming.
Speaker 1 (16:57):
I'm coming helping other people also, and you're gonna also
expand it.
Speaker 3 (17:01):
I am coming.
Speaker 2 (17:02):
We are looking to expand, and that's why we're here
this week for the Black Girls Rock premiere. Yes, and
so they're highlighting our series that we're putting out. And
so we have the service space, the retail and now
the reality series that's coming out. So we're excited to
highlight this amazing field that people just don't want to
get into. But when they're seeing us, they're like, you
(17:23):
know what, I think I can do it because those
people look like me.
Speaker 1 (17:26):
So this is Black Girls. We're ck in the Urban
World Film Festival. Tell me about the series.
Speaker 2 (17:30):
The reality is and goodness. So every time we're out
and I'm doing a job. People are so in awe
that I'm actually doing the work, and they like, hey,
have you ever thought of a reality show?
Speaker 3 (17:39):
Like we think we can do something like that.
Speaker 2 (17:41):
And so the only thing is that the customers are
not comfortable with people being in their homes and things
like that, right.
Speaker 1 (17:47):
But sometimes they're embarrassed too. Probably they're embarrassed.
Speaker 2 (17:50):
And the thing about pest control is not something to
be embarrassed about because it's not always about sanitation.
Speaker 3 (17:56):
Roach is, like you said, if it's if it's.
Speaker 2 (17:59):
A unit in a building, you can infest the entire
building because you're trying to treat it yourself. I go
in and see Raid and things like that, shout out
to Raid like Ray, but.
Speaker 1 (18:07):
But Buckshack is here, period.
Speaker 2 (18:09):
But Strike is here, and we're here and we're eco
friendly and we're here to stay and you know, and
they're self treating and it's like, no, you need an
expert there. So but they will they'll damage the entire
building just off of one unit.
Speaker 1 (18:22):
And listen. One time on my roof I could hear
like a little scuffling on my roof and I was like,
what is that? And I think and maybe because I
ended up seeing a raccoon next door. Yeah, and you
know in certain situations like that, because they'll like scratch
and they could potentially like I saw because then I
started looking online. You know, I go down my rabbit
hole and I saw like a little raccoon just kind
(18:43):
of like digging, and then the roof ended up like
getting holes in it. And then you don't want to,
like I said, you don't want to wait. You do
if something happens, deal with it, like immediately right away.
Speaker 3 (18:53):
You do not want to wait. It is so important.
Speaker 2 (18:55):
They use environmental things around in the sharp and their teeth,
their hands and like that. And rats are blind, their
eyes are on the side. That's why they use the
base sports and walls to travel to and from their fur,
their their tail.
Speaker 3 (19:08):
They use everything around them to survive.
Speaker 1 (19:11):
Right, Yeah, I'm not feeling it, but that's what I
appreciate you. Yes, that's what I'm here for this. Say
you ended up doing this show? How do you feel like?
Speaker 2 (19:19):
I feel so excited about it because again I get
a chance to highlight especially with my family. We are
pet third generation pest control. My daughters are run helping
me run the companies. It's two companies and my dad
is still here with me and husband, so it's a
family business. We get a chance to highlight it. We
have really now we're in the real estate and investing,
so now we get a chance to you know, buy
(19:40):
the buildings and all that stuff and actually keep them
pest free. And it's important because I got kicked out
of my apartment starting this business. The landlord final found
out that I was running the business weeks after in
my living room and was like, it's against your lease
and kicked me out.
Speaker 1 (19:55):
Are you kidding me? Ye's not like nobody was coming there.
It's just used in it from home, I know.
Speaker 2 (20:00):
And it wasn't like I was receiving any type of
city things and literally gave me two weeks to get out.
Here's the funny part. I had to make a decision
because it was like, what am I gonna do? My
children stay, you know, walks away from steps away from
high school.
Speaker 3 (20:13):
And eight years later, we are.
Speaker 2 (20:15):
The fastest going pest control company owned by a woman
and she's a client now.
Speaker 1 (20:19):
So that's yes.
Speaker 2 (20:20):
She called the company not knowing I was the owner,
and we were like, oh my god, this is her.
And I went in for the meeting and she was like,
oh my god, we set across from each other, and yeah,
she's a she's a customer.
Speaker 1 (20:32):
Did she apologize for that time? She did? She did?
Speaker 2 (20:35):
She but she you know, it was really discount, no discount.
Speaker 3 (20:40):
But at this point I don't have to deal with her.
I have a team that she can talk to and
deal with them.
Speaker 1 (20:45):
She don't have to deal with a right Well, listen,
I know you have a lot going on this week,
but congratulations on everything RB Pet Solutions and the RB
Premium products get your bugs strike. I can't wait to
see what other products you're coming with. But I think
eco friendly is one of the most important things. Don't
be having things that are harmful to your health and
your home, spraying things you're breathing in these fumes, you know,
(21:07):
so just I know.
Speaker 2 (21:09):
I have so much and all of it is eco friendly.
My peppermint oil, it sells.
Speaker 3 (21:13):
Out in Chicago.
Speaker 1 (21:14):
I actually had them plant peppermint like around my house
just because I felt like it was a good way.
I know, they say, lavender, peppermint, eucalyptus.
Speaker 3 (21:22):
You are in my ingredients for my next prost. I'm
gonna ship you some. You're gonna love it.
Speaker 1 (21:26):
When and I like having smells. That's what I like
about it too, is that these are natural ways to
prevent you know, mice, rats and all of that. They
don't like those strong smells. Listen, trust me. I try
to do everything that I can to be like you know,
I care about the ingredients and the product when it
comes to my food, when it comes to anything that
we're gonna have. So literally, I have like peppermint leaves
(21:48):
all planted like around the front of my house and
in the backyard.
Speaker 3 (21:51):
Oh see, you're good. You're gonna like that produs.
Speaker 2 (21:54):
I'm gonna send it to You're gonna be like Robbie.
This smells so good and it sells out in Chicago.
It's not in stores yet, but people you can if
you contact you know, RB Pest Solutions and premium products,
you can come in and we'll ship it to you.
Speaker 1 (22:05):
Okay. I love this. The hustle mixed with the education.
Speaker 3 (22:10):
Family.
Speaker 1 (22:10):
You'll mix with the family mixed with the TV show.
Speaker 3 (22:14):
Yeah, and the money.
Speaker 2 (22:14):
Let's get to the let's get to the money, all right.
How can people find you? You can find me. All
social media platforms are dot b dot Pest Solutions. If
you put in Women in Pest Control, I pop up,
I'm googgle because we'll take it over and give us
a call three one two two one seven nine six
zero five. We'll schedule you for an inspection in Chicago
and Indiana, and we're coming to other.
Speaker 3 (22:35):
Cities, so stay tuned. We'll be in the city near you.
Speaker 1 (22:38):
How can we see the series if we can't make
it to the Urban Real Film Festival Black Girls.
Speaker 2 (22:42):
Rock, go to YouTube. If you go to YouTube right now,
subscribe to RB Pest Solutions. Then you'll see the updates
and things like that. Will be going to different cities
and things like that, and yes, you can find the
episodes there for now.
Speaker 3 (22:53):
All right, thank you so much for I appreciate you.
Oh my god.
Speaker 1 (22:57):
It's literally the way and pest free.