April 28, 2025 • 6 mins
Keke is upset for customer service workers after her friend tells her how often they return clothes after purchasing them.
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
These are the radio blogs on the Fred Show. All right,
like writing in our diaries, except we save them a lot.
We call them blogs. Kiki, Yeah, go, dear blog.
Speaker 2 (00:09):
Let me just say justice for customer service workers, because
I've had enough.
Speaker 1 (00:15):
Over the weekend.
Speaker 2 (00:16):
I was on a phone with a friend, and y'all
know this friend, and he was shopping, doing a lot
of shopping on here, there, everywhere, Marshall's target, just out
running the streets, and every time he got ready to
cash out or check out at a store, he would say, Hi,
what's your return policy?
Speaker 1 (00:34):
Exactly?
Speaker 2 (00:36):
No, no, Because if you come to my register and
ask me what's the return policy as you are purchasing something,
I'm going to tell you we don't have a return policy.
This is fine by final sale, because what are you doing?
What type of game are we playing here? If you're
coming to shop and you got stuff, do you not
want it? Because why are you asking me about the return?
Speaker 1 (00:57):
Yes? No, we're just kidding. I don't feel like trying
it on here. That's where he's giving. It's giving. I
don't feel like trying it on here. I'm gonna take
it home and try it on him. Doesn't fit. I'm
going to bring it back. That's what it's giving.
Speaker 2 (01:07):
That is not okay, why not we have beautiful like
like I work at Target, but we have a beautiful
fitting room, dressing rooms, okay that you can go in.
There's there's a mirrors and fans to keep you cool.
And you don't take advantage of that. You want to
come to my store, buy all this stuff, go home,
play dress up, put the outfice on TikTok.
Speaker 1 (01:28):
I don't know what you're doing. And then you want
to come.
Speaker 2 (01:30):
Bring it back. Okay, you are to bring it back
and put it back on my shelves. And now it's
fifty percent marked off. This is what's wrong with the world.
Speaker 1 (01:37):
Oh, that's the thing is I don't think it is.
I think a lot of times if you bring step
back to still on the shelf, I think it goes
right back on the show. You know.
Speaker 2 (01:42):
I don't blame them because they're probably tired of restocking.
Speaker 1 (01:46):
Like I was like, this is a crime.
Speaker 2 (01:48):
He went from store to store asking these people, and
I'm like, what are you doing, bro, Like, if you
don't want it, why are you buying it? He's like, well,
I don't know if I'm gonna like it, and so
I take it home. I put I put he was
by stuff for it. I take it home. I put
the picture on a wall with If it doesn't speak
to me, I take that.
Speaker 1 (02:04):
What are you doing?
Speaker 2 (02:06):
Like?
Speaker 1 (02:06):
This is against the law. This tilS so oldest time.
I bet you the Amazon people they know what this is.
People will I don't know. I don't know which thing
I need, or which part I need, or which color
I need which, And so they just order them all
and they return the ones they don't need. I think
this is pretty common. This is not okay, though, and
I think this has been happening forever.
Speaker 2 (02:24):
I'm an online shopper, so you know, if I get
in the situation I order a couple sizes, I never
get around to sending that stuff back by away.
Speaker 1 (02:33):
But but you're doing the same thing he's doing. I
keep the good will in business. But you're ordering them
with the intent and the opportunity to return them. You're
just too lazy to do it. Absolutely so then you're
no different than he is. You're doing the exact same
thing he is. But you causes so much extra work
for people.
Speaker 2 (02:50):
Don't buy stuff with the intent of bringing it back.
Speaker 1 (02:54):
Now what I have an issue with are the people
who go and buy a very expensive dress, very expensive
outfit of some kind, wear it and once the event
is overtaken back. I have a problem with that because
you bought it, you full on war it out, you
full on did whatever with it, and now you're bringing
it back because not because there's something wrong with it,
(03:16):
but because you're bringing back a used item now that
they may or may not be able to sell at
full price because you you never had the intent to
own it. I don't like that. That's not right.
Speaker 2 (03:26):
In some of these high end stores, people get a
commission off of the sales they make, and then they
think they hit their bonus for the month and they
hear you come next week subtracting from their bonus or
from their commission. I just feel so bad for all
customer service workers and then people that there's buy stuff
and with the intent of taking it back. Does your
commission get returned to you if they ye done?
Speaker 1 (03:48):
Wow? Yeah, So that's really crappy then, I mean that's
how it goes though. Like I mean, there's there's a
percentage of in retail of items that are going to
be returned. You have to know that. Like when I
worked in clothing retail, Like I just I knew that,
Like I knew there was going to be a percentage
of the time this stuff was going to come back.
Speaker 2 (04:06):
But bring it back if if something is a malfunction,
if the button fell off the moment you tried it,
or whatever. But just because you know, I thought I
wanted blue, but really I wanted green. So I bought
both of the blue and the green, and then I
got home and decided I only want the blue, so
let me go to take the green back. I just
feel like that is not right.
Speaker 1 (04:24):
I think the store would much rather that you're in
there buying stuff to begin with and returning some of it.
I agree, they'd probably rather that you're there come to.
Speaker 2 (04:31):
My store with that, okay, and my store is you
you like you bouy it.
Speaker 1 (04:37):
You can turn it around and walking right back to
the shelf.
Speaker 2 (04:41):
I'm bad, though, I've done that thing where like if
I see a stain on it, I'll be like, oh,
can you give me like tempercent off whatever?
Speaker 1 (04:47):
Never doesne that, Oh, yeah, that's okay. I don't have
an issue with that. They're probably not going to sell
it at all, but it's.
Speaker 2 (04:53):
A saint on it because my friend.
Speaker 1 (04:55):
Bought it right and someone said it's a retail worker.
It's more rude to be on the phone at the
checkout and ask what the return policy.
Speaker 2 (05:08):
That's another level because I'm in the background, like why
are you asking for a return policy?
Speaker 1 (05:12):
I would also agree that the fitting rooms can be deceiving,
the mirrors can be deceiving. The lighting can be either
exceptional or really bad. Lately, I've been in stories where
the lighting. I'm not going to call out one major
department store, but like, I'll go there once a quarter
and my friend works there and she'll lay some stuff out.
I'll try it on and I'll buy some of it,
and she makes you really easy for me. But the
(05:32):
problem is the lighting there sucks. The lighting sucks. I'm like,
what are we doing? I'm like, what is it with
these They got those like, you know, skinny long kind
of like office neon lights. And then I'm like, what
is this? I look terrible in these clothes.
Speaker 2 (05:44):
It's probably on a purpose because they're tired of influencers
coming in there walking around their store making tiktoks.
Speaker 1 (05:50):
Maybe maybe, but as I would rather you come in
my store and at least if you return half what
you bought. At least you bought something. I don't know,
but what would make me mad is if I'm like you.
You bought that's a very expensive dress or whatever. You
stretch it out, you wore it, you did whatever to it.
You woren a cab, you woren't an luber, you wore
it out, and now now you bring it back. You
tell me it's not right. It is right because I
(06:11):
saw your Instagram. You wore that thing, yes, and now
I have to try and sell it as new, which
is probably what's happening. Most of the time. It goes
right back up there, which is why they say you
should always wash the clothes that you can when you
get back from the store, because we don't really know
that's true. I just I don't know.
Speaker 2 (06:27):
Man, justice for them, Man, I feel bad even.
Speaker 1 (06:30):
Though you even though you do it. I'll do this,
you buy with the intensive doing that, you're just too
lazy to do it.
Speaker 2 (06:37):
Hello, and I drive, and I think it's a good wheel.
Speaker 1 (06:41):
When I get you, well, it's very nice of your
laziness results in it. Don't
These are the radio blogs on the Fred Show. All right,
like writing in our diaries, except we save them a lot.
We call them blogs. Kiki, Yeah, go, dear blog.
Speaker 2 (00:09):
Let me just say justice for customer service workers, because
I've had enough.
Speaker 1 (00:15):
Over the weekend.
Speaker 2 (00:16):
I was on a phone with a friend, and y'all
know this friend, and he was shopping, doing a lot
of shopping on here, there, everywhere, Marshall's target, just out
running the streets, and every time he got ready to
cash out or check out at a store, he would say, Hi,
what's your return policy?
Speaker 1 (00:34):
Exactly?
Speaker 2 (00:36):
No, no, Because if you come to my register and
ask me what's the return policy as you are purchasing something,
I'm going to tell you we don't have a return policy.
This is fine by final sale, because what are you doing?
What type of game are we playing here? If you're
coming to shop and you got stuff, do you not
want it? Because why are you asking me about the return?
Speaker 1 (00:57):
Yes? No, we're just kidding. I don't feel like trying
it on here. That's where he's giving. It's giving. I
don't feel like trying it on here. I'm gonna take
it home and try it on him. Doesn't fit. I'm
going to bring it back. That's what it's giving.
Speaker 2 (01:07):
That is not okay, why not we have beautiful like
like I work at Target, but we have a beautiful
fitting room, dressing rooms, okay that you can go in.
There's there's a mirrors and fans to keep you cool.
And you don't take advantage of that. You want to
come to my store, buy all this stuff, go home,
play dress up, put the outfice on TikTok.
Speaker 1 (01:28):
I don't know what you're doing. And then you want
to come.
Speaker 2 (01:30):
Bring it back. Okay, you are to bring it back
and put it back on my shelves. And now it's
fifty percent marked off. This is what's wrong with the world.
Speaker 1 (01:37):
Oh, that's the thing is I don't think it is.
I think a lot of times if you bring step
back to still on the shelf, I think it goes
right back on the show. You know.
Speaker 2 (01:42):
I don't blame them because they're probably tired of restocking.
Speaker 1 (01:46):
Like I was like, this is a crime.
Speaker 2 (01:48):
He went from store to store asking these people, and
I'm like, what are you doing, bro, Like, if you
don't want it, why are you buying it? He's like, well,
I don't know if I'm gonna like it, and so
I take it home. I put I put he was
by stuff for it. I take it home. I put
the picture on a wall with If it doesn't speak
to me, I take that.
Speaker 1 (02:04):
What are you doing?
Speaker 2 (02:06):
Like?
Speaker 1 (02:06):
This is against the law. This tilS so oldest time.
I bet you the Amazon people they know what this is.
People will I don't know. I don't know which thing
I need, or which part I need, or which color
I need which, And so they just order them all
and they return the ones they don't need. I think
this is pretty common. This is not okay, though, and
I think this has been happening forever.
Speaker 2 (02:24):
I'm an online shopper, so you know, if I get
in the situation I order a couple sizes, I never
get around to sending that stuff back by away.
Speaker 1 (02:33):
But but you're doing the same thing he's doing. I
keep the good will in business. But you're ordering them
with the intent and the opportunity to return them. You're
just too lazy to do it. Absolutely so then you're
no different than he is. You're doing the exact same
thing he is. But you causes so much extra work
for people.
Speaker 2 (02:50):
Don't buy stuff with the intent of bringing it back.
Speaker 1 (02:54):
Now what I have an issue with are the people
who go and buy a very expensive dress, very expensive
outfit of some kind, wear it and once the event
is overtaken back. I have a problem with that because
you bought it, you full on war it out, you
full on did whatever with it, and now you're bringing
it back because not because there's something wrong with it,
(03:16):
but because you're bringing back a used item now that
they may or may not be able to sell at
full price because you you never had the intent to
own it. I don't like that. That's not right.
Speaker 2 (03:26):
In some of these high end stores, people get a
commission off of the sales they make, and then they
think they hit their bonus for the month and they
hear you come next week subtracting from their bonus or
from their commission. I just feel so bad for all
customer service workers and then people that there's buy stuff
and with the intent of taking it back. Does your
commission get returned to you if they ye done?
Speaker 1 (03:48):
Wow? Yeah, So that's really crappy then, I mean that's
how it goes though. Like I mean, there's there's a
percentage of in retail of items that are going to
be returned. You have to know that. Like when I
worked in clothing retail, Like I just I knew that,
Like I knew there was going to be a percentage
of the time this stuff was going to come back.
Speaker 2 (04:06):
But bring it back if if something is a malfunction,
if the button fell off the moment you tried it,
or whatever. But just because you know, I thought I
wanted blue, but really I wanted green. So I bought
both of the blue and the green, and then I
got home and decided I only want the blue, so
let me go to take the green back. I just
feel like that is not right.
Speaker 1 (04:24):
I think the store would much rather that you're in
there buying stuff to begin with and returning some of it.
I agree, they'd probably rather that you're there come to.
Speaker 2 (04:31):
My store with that, okay, and my store is you
you like you bouy it.
Speaker 1 (04:37):
You can turn it around and walking right back to
the shelf.
Speaker 2 (04:41):
I'm bad, though, I've done that thing where like if
I see a stain on it, I'll be like, oh,
can you give me like tempercent off whatever?
Speaker 1 (04:47):
Never doesne that, Oh, yeah, that's okay. I don't have
an issue with that. They're probably not going to sell
it at all, but it's.
Speaker 2 (04:53):
A saint on it because my friend.
Speaker 1 (04:55):
Bought it right and someone said it's a retail worker.
It's more rude to be on the phone at the
checkout and ask what the return policy.
Speaker 2 (05:08):
That's another level because I'm in the background, like why
are you asking for a return policy?
Speaker 1 (05:12):
I would also agree that the fitting rooms can be deceiving,
the mirrors can be deceiving. The lighting can be either
exceptional or really bad. Lately, I've been in stories where
the lighting. I'm not going to call out one major
department store, but like, I'll go there once a quarter
and my friend works there and she'll lay some stuff out.
I'll try it on and I'll buy some of it,
and she makes you really easy for me. But the
(05:32):
problem is the lighting there sucks. The lighting sucks. I'm like,
what are we doing? I'm like, what is it with
these They got those like, you know, skinny long kind
of like office neon lights. And then I'm like, what
is this? I look terrible in these clothes.
Speaker 2 (05:44):
It's probably on a purpose because they're tired of influencers
coming in there walking around their store making tiktoks.
Speaker 1 (05:50):
Maybe maybe, but as I would rather you come in
my store and at least if you return half what
you bought. At least you bought something. I don't know,
but what would make me mad is if I'm like you.
You bought that's a very expensive dress or whatever. You
stretch it out, you wore it, you did whatever to it.
You woren a cab, you woren't an luber, you wore
it out, and now now you bring it back. You
tell me it's not right. It is right because I
(06:11):
saw your Instagram. You wore that thing, yes, and now
I have to try and sell it as new, which
is probably what's happening. Most of the time. It goes
right back up there, which is why they say you
should always wash the clothes that you can when you
get back from the store, because we don't really know
that's true. I just I don't know.
Speaker 2 (06:27):
Man, justice for them, Man, I feel bad even.
Speaker 1 (06:30):
Though you even though you do it. I'll do this,
you buy with the intensive doing that, you're just too
lazy to do it.
Speaker 2 (06:37):
Hello, and I drive, and I think it's a good wheel.
Speaker 1 (06:41):
When I get you, well, it's very nice of your
laziness results in it. Don't
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