Converting Followers into Customers With Karen Tiber Leland

“I have a big social media following but it does not seem to be translating into new customers/clients.”  I hear this comment all the time from potential clients who call me up wondering how to make their social media a more effective business development tool. 

 

The first step in gaining a greater conversion from your social media is understanding that social media is just one out of a necessary six to eight touchpoints to convert a potential customer, and so expecting social media alone to close a client is not reliable.

 

To increase the chances of you converting someone who likes your social media into a paying customer or client, there are four things you need to ensure are happening as part of your sales funnel:

Tips on improving your conversion rate

 

• Have a direct call to action — put up a direct link in the social post that leads to a dedicated landing page, white page, or download (special offers, promo codes and limited time offers work well).

 

• Show, don’t tell, your trustworthiness — too many businesses speak generally about why they’re trustworthy. For example: 

 

• Saying “we are professionals with a great deal of experience” is a general “tell” description. Instead say “we have worked with more than a hundred companies in 20 countries around the world including American Express, AT&T, Apple, and more”, as it is a lot more tangible and “show” oriented. 

 

• Focus on thought leadership and high-quality content. Social media will get people interested in you but it’s the quality of your content that will close the deal. Blog posts, LinkedIn articles, white papers, podcasts, ebooks, etc.: these all provide additional touchpoints for potential customers and help make you the provider of choice. 

 

• Put a lead-nurturing campaign in place. A prospect who clicks through your social media or dedicated landing page enters into your sales funnel but they’re not necessarily ready to make the purchase yet so keep them engaged, interested, and on the path to being a customer. Try setting up what’s called “gated content”: this is free, high-value content the visitor to your website gets in exchange for providing their contact information.

About Karen Tiber Leland

 

Karen Tiber Leland is the founder of Sterling Marketing Group, a branding, marketing, and color strategy and implementation firm helping CEOs, executives, and entrepreneurs develop stronger personal, business, and team brands. Her clients include Cisco, American Express, Marriott Hotels, Apple Computer, LinkedIn, and Twitter.

 

She is also the best-selling author of nine traditionally-published business books that have sold over 400,000 copies and been translated into 10 languages. Her most recent book is The Brand Mapping Strategy: Design, Build and Accelerate Your Brand. She regularly writes for Inc.com and Entrepreneur.com and has had articles published in Self, The Los Angeles Times, American Way, The Boston Globe, and many others.

 

Karen has spoken for Harvard, The AMA, Direct Marketing Association, and Stanford, among others. She has