Changing mindsets is essential for driving progress in any organization. Without setting aside something that does not serve you anymore, you cannot achieve real impact. Diving deep into this topic with Penny Zenker is Lisa Madrone, Chief Transformation Officer for Prince William County. Together, they discuss how mindset shifts can lead to profound innovation and enhance customer service. Lisa discusses how their organization experienced growth by adapting to new challenges dynamically and encouraging collaboration among their employees. She also talks about the importance of putting beliefs into question and fostering a culture of creativity to better serve the community.
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