Home Improvement Show 11-15-25

Episode Transcript

Speaker 1 (00:13):
Now time for the Home Improvement show on one of
three point five FM and five sixty AM WVOC and
good morning to you. I'm Gary David. Glad to have
you joining us here on this is Saturday morning and
November the fifteenth. We got a great show planned for you.
We'll be talking about the process of how they go
about things at Lifetime cabins and Countertops. We go about things,
I mean, they go out everything they do at all,

(00:35):
the sales, the fabrication, the installation. Marcus Greenwell will be
joining us to discuss that. We'll be talking to James Carwell.
He is the owner of a Freedom Plumbing. He's gonna
drop by as well. We get things under way with
Summer from Beaver ruveg and Gunners Summer.

Speaker 2 (00:48):
Good morning, good morning, good morning. We are doing great.
I hope you are.

Speaker 1 (00:52):
You know I can't. I could complain, but I won't. Wait,
nobody would care because why we all have our own complaints,
right yeah? Yeah, Oh goodness sakes. I hope you and
AJ and folks are doing well over there at Beaver
Roofing and Gutters.

Speaker 2 (01:08):
We are doing great. We're busy as we can be
busy Beaver.

Speaker 1 (01:13):
That's a good problem with busy beavers. I say, what
you did there? Yeah, there you go. I want to
talk a bit about roof of today. We focused a
lot here the last couple of weeks. I think on
talking about gutters and such, but I want to we
want to talk all about all the different roofing services
you do. But you know, when I talk about you
during the week on Columbia's Morning News, we always say
that beaver roofing and gutters, they can take care of

(01:35):
all of your roofing needs, all of them.

Speaker 2 (01:39):
Yep, that's exactly right.

Speaker 1 (01:41):
Yeah, apparently there are some roofing companies who their definition
of all is yeah, you need a roof replaced, sure,
which you guys will do if it's warranted. Tho.

Speaker 2 (01:55):
We love replacing roofs, but you know, it's like you said,
it's not always warranted. It's it's not always up. Let's
let's just replace it. Sometimes if you replace it, you're
still going to have the same problem, you know. You know,
that's what that's what we are. You know, we like
to do. We like to come out, we like to investigate,

(02:16):
and you know, we like to be your advocate. We're
not out here like you said just oh, yep, let's
just replace it. That's not always what needs to happen.
And we want to look out for the homeowner's bus
interests and for their pocket. You know, we're not out
there just to get their money right now.

Speaker 1 (02:31):
Okay, so here's the question summer, when your folks head
out there, so listen. Sometimes you know this is just
a small something or another this happened. You know, something's
leaking around a roof boot or maybybe you as a homeowner,
don't realize what's going on. We don't typically, but it
doesn't seem like it's a major problem. And you call

(02:51):
a roofing company. So when y'all show up, what is there?
A determination? And I know a lot of this is
driven by insurance companies, a determination about what what can
be just repaired and what's going to warn a whole
roof replacement.

Speaker 2 (03:10):
Yes, so you know when we get a phone call, hey,
I have a leak in my kitchen or in my
bathroom or you know, so those are some identifiers to us. Okay,
in your kitchen, in your bathroom, there are penetrations through
your roof that vent out. So those are your bathroom
fans and your you know, your range fans and things

(03:32):
like that, and that happens very very often. So you know,
those are just things we're like, Okay, it's probably one
of those. So our are you know technician. He's going
to come out, take a look. He's going to get
photos and he's going to come down. He's going to
show you, Hey, this is why it's leaking into the bathroom.

(03:52):
You know, maybe the ceilant around the pipe boot or
you know, that's what they're called when they come through
the roof around the pipe boots has you know, expanded
tract expand contract with this wild, crazy weather that we
have in South Carolina, so it's just as easy as hey,
let me go ahead. I'm going to reveal all of
your pipe boots. I'm gonna make sure that the ridgement

(04:17):
on your home is fastened. So we're just gonna go
and do like a make sure everything is working, tune
it up. At that point, you know, we've looked at
your shingles. We don't see any hail damage, we don't
see any wind damage, we don't see any huge granule loss. Overall,
your roof is in great help. Let's just go ahead
and steal up these little things and you'll be good

(04:38):
as new.

Speaker 1 (04:40):
Now, sometimes there's an issue where maybe we've had a storm,
a tree limb falls on your roof. Next thing, you know,
you got water on your house. You go out as
a home owner and you look at your roof and
you say, oh, my goodness, it's poked a hole on
my roof. That doesn't that doesn't require replacement, not necessarily
does it mean?

Speaker 2 (05:00):
It does not? You know, and it's it does not
require a full replacement. And a lot of times, you know, oh,
it's easy to say, oh yeah, we'll just kind of
falling insurance claim. Well, you don't know what the homeowner's
deductible is there. You know, deductibles range from five hundred
to five thousand dollars, and that replacing that area, you know,
we would where there the hole is. It wouldn't necessarily

(05:24):
cost the deductible. So it's not like I said, we're
not going to say, oh, yeah, we need to replace
the whole thing and this it's it's not worth all
of that, no, because a lot of times the insurance
company will say, oh, it's located right here, there's no
other damage on the roof. We're not gonna we're not
going to cover the whole house. You know, we don't
need any full in replacement, so we'll come in, we'll

(05:46):
make the repairs and just do what needs to be
done to get the roofs back in good condition.

Speaker 3 (05:54):
Do you come up and when we do.

Speaker 2 (05:56):
That, you know, we take into effect of your existing shingles.
We match as close as possible to those shingles to
make it look aesthetically nice, pleasing. We're not gonna if
you have a brown roof, We're not going to throw
black shingles on a call in a day. No, you know,
we're going to make sure that it looks nice, it
works like it's supposed to, and we're all.

Speaker 1 (06:18):
Happy when it comes to the insurance part of this.
All right, So let's move to this part of it.
Let's say you needed to do a roof replacement. When
that happens, so somebody's got a leg, they give you
guys a call. Your technicians come out, they take a look,

(06:40):
and they say, you know, maybe maybe you are doing
new roof here. Now the insurance company gets involved, and
one of the things you guys pride yourselves in is
to be the homeowner's advocate in dealing with the insurance company. Explain,
explain that process. I mean, what are you doing to
be the home owner's advocate here and all this?

Speaker 2 (07:03):
So, you know, the insurance companies, they're in it for them.
They want to pay as little out of pocket as
they positively can. That's just the business. I'm not talking
bad about insurance companies, but that's just the fact of
the matter. That's how it is. So, you know, there
there are a lot of different things. So sometimes the

(07:24):
you know, the homeowner will call the insurance company, they'll
send somebody out and they'll say, well, we don't really
see enough damage. Well, that's why we like to be there.
When that adjuster comes out. We can point out all
of the things that we've seen during our initial visit,
whether it be folded back shingles from wind and or

(07:46):
if it's the you know, the little dimples in the
in the shingles from hail. So when we get up there,
there are a lot of different things that our technicians
are looking for. They're seeing and it's not just like, oh,
here's one folded shingle on the back, we need a
new roof. No, because that's that's just not how it happens.
So there's a certain area of the roof that has

(08:09):
to have so many damaged or you know, bad areas
on it for them to say, okay, you know what,
this is bad. We need to get this homeowner a
new roof. So that's what we're doing when we go
up there. We're making sure that there is enough damage
because we don't want them to call and go through
all of the hassle because who wants to add more

(08:30):
headache to their day, right huh ain't. Nobody got time
for it. Okay, So that's what we're there. That's that's
our job. We want to make sure that this is
going to be worthwhile, it's going to go smoothly for
the homeowner, for us, for insurance, and we get this
roof a place and it be done. So, yes, we advocate.
We're up there. We're showing them, hey, this is what

(08:52):
we've seen. We've seen this, we've seen that, so we're
just there. We're going to bat for you. And during
the roof replacement, there are things that we don't see,
you know, during a pun an initial inspection, we can't
see that, oh well there is rotten wood underneath that
we needed to replace. So that's another thing that we're

(09:14):
there for. We're taking photos, we're making sure that we
get all of the evidence needed so we can go
back to the insurance company and supplement that and make
sure that all of the damage is getting you know,
paid for and taken care of by the insurance company.

Speaker 1 (09:29):
So is your suggestion to call you guys before you
get the insurance adjuster out there? It sounds like.

Speaker 2 (09:35):
Yes, you know, it's it's always easier for us to
to know what we're working with first, so we can
then go into them, you know, go into the meetings
and say this is what we've seen or yes, absolutely,
it's it's definitely easier. So that way we can speak

(09:56):
to the adjuster and we can all be on the
same page as to our thoughts. This that okay, this
is good. You know, Yes, it's always best to have
us there initially.

Speaker 1 (10:06):
Okay, think about something you mentioned a few minutes ago,
just to kind of clarify. You said that kind of
the rulal thumb is you go to a certain whatever
portion of the roof, and if there are X number
of instances of damage in this one section of the roof,
then it could warn an entire new roof. So so
even if the rest of the roof is fine, if
there's just this a predetermined area of the roof with

(10:31):
X amount of damage, that means that the insurance company
will pay for roof replacements. I hear that right.

Speaker 2 (10:37):
So it's tricky, and I want to say, there are
some insurances that will say, yep, you know what, that's
widespread enough, We'll go ahead and do the whole the
whole roof on the flip side. There are some some

(10:57):
insurances when say when when the storm came in, it
came from the left side of the house and you
have that pitch roof where you know, the right side
of the roof, it's it's perfectly fine. You know, there
there aren't that many instances, if you will of damage,

(11:17):
they're only gonna they're only wanting to do the right
side of the roof. So you could actually, you know,
the damaged side of the roof, the left side of
the roof. So you know, it's depending upon your insurance.
And that's where we can come in go to bat
and you know, there are there are a lot of
different reasons why that's not the best way to do

(11:41):
a roof obviously, so you know, we'll come in, we
go to bat we talk with the adjusters and that
sort of thing. Sometimes it goes our way, sometimes it doesn't.
But you know, insurance is a tricky thing.

Speaker 1 (11:57):
Sure, so you could actually wind up with a half
of a roof for place.

Speaker 2 (12:00):
It sounds like it's it's crazy to say, but yes,
and it's South Carolina is a no match state because
in some states they're like, oh, well, your shingles aren't
going to match. You get full new roofs, no questions asked. However,
South Carolina is we don't have to have that. So
they can say, oh, we're only going to do the
right side, or we're only going to do the front

(12:21):
of the roof. Well, that happens very often.

Speaker 4 (12:24):
Huh yeah.

Speaker 1 (12:25):
So other states, if you have had a quarter of
the roof damage that need to be replaced in other states,
then they they insurs are gonna have no choice but
replace old roof.

Speaker 2 (12:35):
Yep, they'll just replace the whole thing.

Speaker 4 (12:37):
Yep.

Speaker 1 (12:37):
How do folks reach you?

Speaker 2 (12:39):
So beaver roofing and gutters eight oh three nine nine
to one roof give us the call.

Speaker 1 (12:46):
Easy enough, that's seven six six three And oh, by
the way, you want people to do some homework and
some research already.

Speaker 2 (12:53):
Check us out do your own homework. Check us out
on Google, look at the reviews, check out our Facebook reviews,
and you know, I think feel like what you see.
That's what we're here. We're here for customer service. This
is our community. We want our community to be happy.
We want to be happy. So absolutely excellent.

Speaker 1 (13:10):
Check us out all right, summer, Thank you so much,
have yourself good weekend.

Speaker 4 (13:14):
Wooh you too.

Speaker 5 (13:17):
Lifetime Cabinets and Countertops is your locally owned source for countertops.
Great selection, great prices, and they pride themselves on superior
installation and customer service. The owner, Marcus, will even personally
come out to do all your measurements. See the selection
online at Lifetimecabinets sc dot com or stop by one
of Lifetime Cabinets and Countertops two conveniently located showrooms on

(13:40):
Fernandina Road in Columbia or Chapin Road in Chapin and
check out the hundreds of slabs in stock graned marble
courts court site. They've got it all. And if you
can't find exactly what you are looking for when you're there,
and that's rare, they will find it and it's not
just kitchens and bats. Lifetime Cabinets, Encounter Tops, does outdoor patios, vanities,

(14:02):
bars man caves, you name it. Lifetime Cabinets and Countertops
Fernandina Road in Columbia, Chapin Road in Chapin and online
at Lifetime Cabinets sc dot com.

Speaker 1 (14:14):
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(14:57):
back to the Home Improvement Show of the Midlands. On
one of three point five FM at five sixty am,
w VOC Look what the cat done?

Speaker 6 (15:04):
Drug in in the house morning.

Speaker 1 (15:06):
Marcus Greenwell, the owner of Lifetime Capuins and countertops. Good
morning to you there.

Speaker 6 (15:10):
Good morning. It's a beautiful day. Kind of a little
chilly this morning, not.

Speaker 1 (15:14):
Like it was a couple of days ago.

Speaker 6 (15:17):
A little snow up there at the beach.

Speaker 1 (15:19):
I heard, Oh did the beach gets known there?

Speaker 6 (15:21):
Yeah?

Speaker 1 (15:21):
I didn't need here now. It brought around taker k
rock Hill up in that area to go, let's saw
a flick or two.

Speaker 6 (15:26):
Yeah, that's what it was. He was at the gas as.
A friend of mine was at the gas station sent
me a little video of it snowing up there. Oh really, yeah,
I can't believe it.

Speaker 1 (15:35):
Yeah, that's you know, it is well still fall. But yeah,
with weather like we had, it makes you question the calendar,
doesn't it. Countertops, countertops, Yeah, we talked some countertops.

Speaker 6 (15:47):
Granted we're still selling them, even.

Speaker 1 (15:49):
Still selling granted countertops. Yeah they do.

Speaker 6 (15:52):
They do feel cold when you touch them when it's
cold outside though, Oh I bet they do don't. Yeah,
yeah they there. The chap It Road location Chap One
fifty three Chapin Road is where we have the boneyard,
is what I call it.

Speaker 1 (16:05):
Explain the boneyard.

Speaker 6 (16:06):
I have a lot of remnants out there. We'll take
a piece off somebody does a kitchen and they have
a piece left over on that slab. Sometimes I've been
doing a lot of exotic colors lately, and we'll have
pieces off of those jobs that you can use and
be able to buy for the same price they did
per square foot instead of buying like a minimum amount,

(16:28):
so you can come in and do a vanity. Let's say,
if it was some super exotic for one hundred dollars plus,
you get to do it for one hundred dollars plus
instead of oh well, you got to do a minimum
of twenty five square feet and all this so right,
it really pays off. And I do those that costs too,
because because I want to get rid of them. I've

(16:49):
got thousands of them out there, and they're beautiful.

Speaker 1 (16:54):
I was surprised, and and I were out there about
a month or so back. Yeah, and gosh, we got
tell we got our install coming here in about a
week and a half. A look, yeah, a couple of weeks.
A week from Monday, I think, yeah, right before Thanksgiving.

Speaker 6 (17:06):
That's it.

Speaker 1 (17:07):
We were savvy enough to get in there early enough. Yeah,
because you guys are you guys are cranking it out
right now.

Speaker 6 (17:12):
We are we've been very blessed. We've also had a
couple of like I was talking about earlier, big jobs
on the lake that have been some of them two
years in the make and waiting on cabinets to come
in and stuff like that, sometimes.

Speaker 1 (17:26):
On a slow boat from China.

Speaker 6 (17:27):
Huh right, Well, what we do is we'll put the
but we'll put the slabs of grantede in my shop
with your name on it until it's your turn. So
we just waited, you know, a couple of years. And
actually I had three of them that were in the years.

Speaker 1 (17:44):
Wow.

Speaker 6 (17:44):
Yeah, two.

Speaker 1 (17:46):
Let's be very clear here, this is not because you're
slow down, just because you're waiting for waiting on the
cat to have a cat before you put the counter
top on.

Speaker 6 (17:53):
Top of Yeah, in the cabin now, we did a
Cristalo light wall, you know like behind the the on
the bar like we did ig in blue on the
bottom and Cristalo which is onyx behind it. That were
with a light Matt. I mean it was just really
the light actually shines through it. The light actually signs

(18:13):
shines through it. Yes, Yeah, that's awesome. Yeah, I can't
wait to post some pictures of that. Soor with worked
with a lot of different people on that project, including
the contractor and the cabinet maker and stuff like that,
because he had this this was an exquisite job with
with side cabinets between walls, you know, glass shells. I mean,

(18:39):
we had to cut it in section, so we'd put
a section on, he'd put the glass shelf on. We'd
put a section on, he'd put the glass shelf on.
I mean, it was really it was really something else.

Speaker 1 (18:50):
Obviously not somebody who lives in my neighborhood.

Speaker 6 (18:54):
But no, we've we've actually talked about this project before
with the taj Mahal and the ig and blue island
that we did with like a metal brass strip between it.
I mean it's the first time we've done that as well.
And this is just truly truly a really nice job.

Speaker 1 (19:10):
Well, all this goes to prove the point that you
guys are involved in some some pretty really really beautiful
and unusual unique yeah yeah jobs when it comes to
starting countertops. So here's the here's the news flash. The
same folks over there, Enrique and the fabrication folks at

(19:30):
the installation cruise are the same people who were working
on your project. If all you want is a granite
slab on a kitchen or a bathroom countertop.

Speaker 6 (19:38):
Yeah yeah, same thing, same guys, same crew. It's amazing
to watch these guys work too. They come in there
and boom boom, boom boom, knock it out. You've seen
them in yeah oh yeah, oh yeah, well orchestrated machine.

Speaker 1 (19:50):
So when we are our upcoming job, as I mentioned,
we're doing a sushi bar. It's in the countertop in
the kitchen. Yeah, and we because you know, we got
in right the last month when you were run that
special yeah where you know, you did a kitchen countertop
and you got a single sing bathroom vanity thrown in,

(20:11):
So we were able to take advantage of that. But
the point is both these slabs are both remnants.

Speaker 6 (20:16):
Yeah, yeah, exactly.

Speaker 1 (20:18):
So we got a great deal anyway at your cost,
not just because you and I know each other, because everybody.
That's why you get those remnants at your cost. And
I was surprised when we went out there to the
to the shaping lot at how big some of these
remnants were. Yeah.

Speaker 6 (20:37):
You could do a big, big outdoor kitchen with some
of them, and do some different smaller kitchens inside the house,
you know, for some of them are upwards of forty
f you know, forty square feet, but there were.

Speaker 1 (20:50):
A couple of them. I thought, that's a whole slab there.
Markets will look.

Speaker 6 (20:52):
Like, I think the average kitchen is forty four square feet.
So I mean they're they're you know, some of them
have one piece cut out of them, stuff like that.
So yeah, they're definitely enough.

Speaker 1 (21:02):
Now let's just take a i mean, come up off
off top of your head, but it's off top rope.
Let's just say it's a level one granite going in
a in a kitchen countertop. That price for the new
slab versus how much you're going to save if you
found a remnant of that size that could do it.
I mean, what's the difference in price here?

Speaker 6 (21:24):
It's probably it depends on the piece. Yeah, I mean,
you know level one. Yeah, you're talking in the thirties,
you know, forties, fifties, depending on what the piece of
color is. So I mean it is a range. What
I do is when I walk around with people, I'll say, okay,
well let's let's price it out. What you're like. They'll

(21:45):
bring in the square footage or whatever, and I'll go
ahead and put price points on it. I'll say thirty five,
forty five, fifty five, sixty five, you know, or whatever.
And then we'll go in the light and I'll point
at something, or they'll point at something. I said, Okay,
that one's forty five, that one's fifty five, and you
talk about the actual piece per square foot okay, per
square foot. Yeah, and then I'll figure that. I'll figure
the money out too as well. So sometimes I'll say, oh,

(22:08):
that one's five hundred dollars, a thousand dollars or whatever.

Speaker 1 (22:10):
Okay, but if you found the same one on a remnant,
I mean you're bottom mind, you're saving a serious amount
of money.

Speaker 6 (22:14):
Yeah.

Speaker 1 (22:15):
Yeah, because you're getting it, you're be able to buy
it at your cost.

Speaker 6 (22:17):
That's right to the Yeah, and not have to buy
that minimum. I don't want to. I don't want to
downplay that, because that's you can't go into a box
store or any other store and buy enough for a bathroom.
You just can't. You can't buy a bathroom. You have
to buy a remnant, you know, because you don't want
to cut a slab for a remnant.

Speaker 1 (22:38):
They don't want to.

Speaker 6 (22:39):
Yeah, So they'll they'll say Oh, well, like you said,
I might have a forty square foot slab remnant left
over that I'll still be able to cut off ten
square feet off of. So that's the savings right there
of fifteen square feet. You see what I'm saying. So
it might save you upwards of one thousand dollars in
some case.

Speaker 1 (23:00):
Wow. Yeah, so that remnant cell continues. Yeah, let's because
and I know your brother David is I guess is
over the today.

Speaker 6 (23:10):
Yeah, he's at Fernandina forty twenty Fernandina Road by Greens
Costco and all that.

Speaker 1 (23:16):
And you'll be out of the at the shop ar Okay.
So that's that's where let's be clear that because if
you want to see put your eyes on the remnants,
that's where they are. Yeah, David's got a pretty idea
what's out there. But if you want to see them,
feel them, touch them, go out to the Chapin Road location.

Speaker 6 (23:32):
Yeah yeah, and see this guy right here. That's right,
So go back to double back to your question. Probably
twenty thirty difference, you know. Okay, So on average easy.

Speaker 1 (23:45):
And again, no matter what job you're doing, there are
no minimum spirity. We're not just talking remnants we're talking about.
You want to go do a kitchen and buy a
new slab, you're not going to have to, you know,
get the whole slab. I mean, if you're paying what
you're what you're getting, right, that's what you're paying exactly.

Speaker 6 (24:01):
I had a customer that came in just the other
day had a similar situation where she had fifty something
square feet and the slabs were forty eight square feet,
so we had to get two slabs. Well, she only
had to pay for that amount of square foot. It's
not too slabs, not too slap.

Speaker 1 (24:17):
Yeah, that'd be a brute awakened, it wouldn't it.

Speaker 6 (24:19):
Uh huh yeah, boy.

Speaker 1 (24:22):
Yeah, now here we are. Gosh, Thanksgiving Day is two
weeks from this thursdays right, yeah, Oh my goodness.

Speaker 6 (24:32):
Yeah, right here in the middle of it.

Speaker 1 (24:36):
And this made surprise, folks. This is a busy time
of the year for you guys.

Speaker 6 (24:39):
Yeah, we've been very We're blessed. I mean, you know,
we have you out here, you know, doing stuff for
us and telling your friends and neighbors and family.

Speaker 1 (24:51):
I've been I've been networking, you man.

Speaker 6 (24:52):
Yeah, And we do a lot of work for decorators,
house flippers, we do a lot of those things that
we you know, do, and also private homeowners that come
in as well, so we've got a good little mix.

Speaker 1 (25:10):
I'm guessing though, this again, this close to Thanksgiving and
this close to Christmas, it's probably going to be tight
to get it to get it installed by Christmas.

Speaker 6 (25:21):
Yeah, yeah, we could probably work some in. So just
if you've got something bringing in and we'll kind of
go over that one we're while we're at the store.
We've got probably a couple of slots that will pop open. Yeah,
maybe a couple of more leftover, you know, they're already
on there, but also some that will pop open as well,
somebody that's not going to be ready, you know that

(25:42):
type of thing.

Speaker 1 (25:42):
You guys just once again won the State newspaper Readers
Best of award.

Speaker 6 (25:46):
Yeah yeah, and.

Speaker 1 (25:48):
Again quite honestly, technicality. The technicality the year before you
place second because they split you up into two countertops
and cabinets.

Speaker 6 (25:59):
That's pretty much seven years in a round.

Speaker 1 (26:01):
In other words, you guys placed number two in the
cabinet category and you don't do cabinets.

Speaker 4 (26:07):
Yeah.

Speaker 6 (26:07):
Yeah, they went in there and voted on that, and
they not knowing it was the countertop also, so that's okay.
So we got them straightened out this year. But in
six out of seven years or seven out of seven
number one.

Speaker 1 (26:21):
Well to look at it, Yeah, yeah, you sut had
a cubit of votes so a year ago to be
number one once again. But that's right.

Speaker 6 (26:26):
Yeah, I'm second on the show today, so I guess
I'm that's a technicality.

Speaker 1 (26:30):
That's a technicality.

Speaker 6 (26:32):
I love it.

Speaker 1 (26:32):
That's because you were first two weeks ago.

Speaker 6 (26:35):
Yeah, I know, right, I don't mind. I'll even be
last if it's.

Speaker 1 (26:39):
All right, Well, you'll be lasted two long weeks.

Speaker 6 (26:40):
So as long as I'm in it, make you happy,
that's it. I just like to be in the rotation now.

Speaker 1 (26:46):
You see. If you've ever, I don't know, you know
how many folks listening you've ever you know, done countertops
before or upgrade? I I know. Maybe we're the exception
to the rule of my house because this is what
our fourth and fifth job with you.

Speaker 6 (27:00):
But yeah, every type of stone too.

Speaker 1 (27:03):
Marvel, we've done it. Haven't done court side?

Speaker 6 (27:07):
Yeah, I haven't done that yet. That's the only thing
so far.

Speaker 1 (27:10):
Can I do court site in an outdoor kitchen?

Speaker 6 (27:12):
Yes?

Speaker 1 (27:13):
Okay?

Speaker 6 (27:14):
As long as it's covered. Yeah, grant it's the best
granted outdoor kitchen.

Speaker 1 (27:21):
Well, I have I have hopes for next spring. Maybe
you know I've been telling you this for years only
to the outdoor kitchen. I haven't quite gotten there yet,
but I'll get there one of these days. But so
if you if you've never ever purchased Countertoss before, and
I think it's fair to say that a lot of
people would think, well, you know, I mean I came
out and I saw the one I wanted and thinking
that you can get it installed, you know, pretty much

(27:43):
right away at a matter of days. But there's there's
a lot that has to happen between the time you
purchased it at the time it is installed. That's that
you know, the fabrication process we talk about.

Speaker 6 (27:53):
If you can get it done in a couple of days,
you're not talking to the right person.

Speaker 1 (27:58):
You're not really good your house. Right. But because you
guys control that whole process.

Speaker 6 (28:05):
Yeah, we're starting to finish so.

Speaker 1 (28:08):
You can do things that most other people, including the
big box stores, can't. And that's give you a guaranteed
install date, right.

Speaker 6 (28:14):
Yeah, what we do is everybody that walks in and
does gives us some money, so to speak, a deposit
on the job. We'll go ahead and put your name
on the schedule and give you that guaranteed date. That
way you can hang your hat on that date and say, oh,
that's my date and if I can get to it sooner.
And what I do is I'll call you up and say, hey,
we're on the way, can you do it? Oh? Yeah,

(28:39):
it no, but seriously, we do give you a guaranteed date,
and that way you'll know, you know, And that really
saves a lot of time from y'all worrying or me
worrying about when are we going to do that, you
know job and all that kind of stuff, and especial
time of the year. That's how we get all the
awards because we do what we say we're and imagine that,

(29:01):
yeah right right, And it spreads the schedule out to
where sometimes some people have things that come up, so
it'll if that were the case, then we move your
date around. We don't drop you back to the bottom
of the list, well, because we'll move somebody up and
put you in that ladder part of the list. You

(29:22):
know what I'm saying, where they came out of so
I can't.

Speaker 1 (29:26):
Believe it's that time of the year already asking this question,
but it is. You look back over twenty twenty five,
what are the trends been? Has that changed? Every year
we get about this point in time, we talk about, well,
what are the trends been, What the trends might be?

Speaker 6 (29:41):
The level ones have gone I don't want to say dry,
but to the to the house. Even the house flippers
are doing courts and stuff like that in some cases.
So level one, granteds are kind of kind of the
old I mean, even though we still sell some, but
it's just not the The trend is the exotic, super

(30:02):
exotic courtzite courtz I would say, higher end granite level
two three four, you know minimum and you know even
the built of house flippers are doing level two granites
and such.

Speaker 1 (30:17):
Explain it. I mean, if I'm looking at a at
two slabs of granite, one's a level one, one's level two.
I mean, what's the difference between those?

Speaker 6 (30:25):
No quality difference that it's both the same. It's both rock, right,
I mean, so but the the level two s three's fours,
they tend to look better, you know, So it's some
I guess applying to man. Look, you know what's prettier
tends to cost a little bit more. Sure, some of

(30:48):
the exotics have quartz in it, like deposits of quartz,
and so it has a little sparkle to it and
different colors to it and kind of makes it more unique.
And that kind of bumps the price up.

Speaker 1 (31:00):
Got it? Yeah, all right, So you were at you're
in Chapin a day.

Speaker 6 (31:05):
One fifty three Chapin Road. It's it's five miles past
the wal Mart and Valentine exactly almost almost exactly. Well,
if you get up to the Walgreens on seventy six
right there, it's five miles bus right there. Yeah, so
it's not that far past the Fernandina store. You could
go to the Fernandina store if you've got your kitchen,

(31:27):
bring your bring your measurements in there, and my brother
David can help you. That's that forty twenty Fernandina Road.
But I can also do that and show you some
slabs out there and Champin and I have more samples
out there and shap them naturally because we do cut
the granite out there and cut the stone the quartz
courtzite marbles out there and so I do have more

(31:50):
more colors to look at. So if you couldn't find
your color out there, it's just because you just don't
want to make a decision today. How long did it
take you and Anne and I?

Speaker 1 (32:03):
Oh, this last time, five minutes?

Speaker 6 (32:06):
Five minutes. We were out there. Literally, I think we
looked at two things, and after the second, she goes,
I showed her the first one. Well, she described, Here's
here's how I do it. You describe to me what
you want. That's what I did with you, guys. I said,
describe me what you what you're looking for? What look
and then I'll say, okay, here's probably where you're leaning toward,
and I'll walk out there. And I mean, we could

(32:27):
have kept looking and Anne said, you want to look
more again. Gary's like, nope, I'm good.

Speaker 1 (32:33):
Is good, I'm good. It's gone right.

Speaker 6 (32:35):
So five minutes and it took, you know, it took
a couple more minutes of talking about the dog and
everything like that. Yeah. But uh, but once we got
back in, we did the paperwork up and had you
wrapped up.

Speaker 1 (32:49):
And we were not there more than a half hour.

Speaker 6 (32:51):
Yeah, exactly. And I got some bowl peanuts out of
the deal.

Speaker 1 (32:54):
Do that's right?

Speaker 6 (32:55):
You did, didn't you? Yes, If y'all want to bribe me, see,
won't make it quick. Oh I should say that.

Speaker 1 (33:01):
On the right bolt.

Speaker 6 (33:03):
Peanuts, Yeah, bring me some bond peanuts. The hot dogs
man stay down there and don't forget about him.

Speaker 1 (33:08):
Yeah.

Speaker 6 (33:09):
We did the granite at cash. Chicken over there and
higher ground so you can get some chicken or hamburger
at your handiwork right, yeah, look at my work right
there in both places.

Speaker 1 (33:18):
All right, eight oh three seven twenty. You make that
phone call disc guy right here. We'll answer the phone.

Speaker 6 (33:23):
Yeah, and I'll give you a quote right there on
the phone too.

Speaker 1 (33:26):
There you go, all right, Yeah, Marcus, good to see
your brother.

Speaker 6 (33:28):
You good to see you there.

Speaker 3 (33:31):
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Speaker 1 (34:25):
Hi, this is Gary David. You've heard me talk for
years about Anthony John Construction and the wonderful jobs they
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thank you for joining us this morning for the home

(35:07):
improvement showed the Midlands on what three point five FM
and five sixty AM WVOC. And we now welcome in
James carr Well. He is the owner of Freedom Plumbing
and joins us this morning.

Speaker 4 (35:17):
Good morning sir, Good morning Gary. How are you well?

Speaker 1 (35:21):
How are you doing? Brother?

Speaker 4 (35:22):
Doing good? How about yourself?

Speaker 1 (35:24):
I can't complain. I could, but nobody cares right as
they always say.

Speaker 4 (35:30):
There's plenty of people out there to care well.

Speaker 1 (35:33):
They all live in my house. We want to talk
today about something we haven't talked about in a long time,
I don't think, and that is inspections, not not I
gues not the kind of inspection that that happens when
you know you're you're selling a home or you're buying
a home and you know some home inspector comes in.
But we're talking about like a real plumbing inspections from

(35:54):
a real plumber, right.

Speaker 4 (35:56):
Sure, absolutely, you know not every inspection company or inspector
is going to check for certain things, and you know
some things may go overlook that could potentially cost you
in the future after you purchase a home. Well, if
you're purchasing or selling, you know.

Speaker 1 (36:15):
Right well now that you bring that up off the
top of your head, are there because and again, home inspectors,
you know, they're they're jacks of all trades and maybe
some of them are masters have not. I don't know,
some are, some are, I suppose, but they're not. They're
not certified licensed plumbers. They know, you know, enough to

(36:37):
get by in most cases some more. Again, I'm not
not knock home inspectors here, but what are some of
the things that you mentioned that might typically not get
looked at when it comes to a home inspector looking
at plumbing.

Speaker 4 (36:49):
One of the biggest, and I've heard of some companies
doing this, but not many at all, is sewer line inspections,
you know, putting the camera down the sewer line if
there's an available clean out and doing the scope of
the sewer line. I've had customers just purchase houses and

(37:09):
go in and start using the system and next thing
you know, they've got roots in their sewer line. They're
backing up. That's flooding the house. You know, all kinds
of things can happen in a situation like that. If
it doesn't if it goes unchecked. You know, the previous
home owner may not have had issues. They may have
had issues and just not mentioned them, but that, you know,

(37:31):
after purchasing the house, moving in and then that happening
to you and having to replace a sewer line unexpectedly
can really put a damper on that new new home
that you just purchased, or new to you home that
you just purchased.

Speaker 1 (37:44):
Right, yeah, yeah, I'm going to guess that the equipment,
I don't know, is it expensive? The stuff you got
to use to get a game?

Speaker 4 (37:51):
Those lines of cheap, right, It's not cheap, that's for sure,
and they seem to be getting more expensive as time
goes on, of course. But yeah, we have the camera
that can go down the locator that we can pinpoint,
you know, exact location in the yard, how deep it is,
and provide that video to the customer if they want

(38:14):
to see the video. What we typically like to do
is have the customer there on site so that way
they can see the screen that we're looking at as
we're going down. And I do that because I have
had customers call me out for issues with their sewer line.
Other companies told them they have roots and all kinds
of stuff. They've been provided pictures, but we go out

(38:37):
there and find absolutely nothing wrong. So my only guess
would be, as they're providing pictures from another.

Speaker 1 (38:43):
Job, Wow, fraud fraudulent, Yeah, fraud.

Speaker 4 (38:47):
Yeah, yeah, there's you know, there was one about a
year ago. I didn't that that is exactly the case.
They got information from another company that said their whole
sewer line need to be replaced. I went out there
and scoped it out, and there was absolutely nothing wrong
with their line from the house all the way to
the city tap. So I like to have the customer

(39:08):
there so they can see exactly what I'm looking at.

Speaker 1 (39:11):
How often are you run across something like that, James.

Speaker 4 (39:15):
You know, fortunately not too often, but it does happen.
I wouldn't say it's frequent, but uh, you know, and
and not all of them are fraudulent. Some of them
are just inaccurate. I would say. They may think something's
going on, it's not. They may think there's a you know,

(39:36):
root penetration when when something else is going on, but
you know, it does happen, so that when you're there
in person seeing it happen, it takes all that potential
miscommunication away.

Speaker 1 (39:50):
So that's that's that's one thing inspecting sewer lines that
is probably going to get missed in your typical home
inspection and a a h of buying and selling transact
What are some of the other big ones that may
not get looked at here?

Speaker 4 (40:04):
I would say water pressure. I'm not sure if I've
ever seen water pressure on an inspection report that they
may do it. I haven't seen that issue come across.
We get a lot of reports sent to us from
real estate agents, the buyer's agents a lot of times
and say, hey, this is what we got back on
our report, can you come out and give estimates for this,

(40:28):
and never really noticed anything about water pressure on those Typically,
so high water pressure can of course cause issues on
your plumbing system, and that's something that we would check
with the inspection make sure that that water pressure is
below adpsi and not putting unnecessary pressure on all your
fixtures which can cause you know, damage to toil up parts,

(40:51):
fasts of parts, water heaters, things of that nature.

Speaker 1 (40:54):
Yeah. I recall a couple of years ago in a
home we bought, the water pressure was it was too
low and y'all have to come out and raise it
up for us a little bit.

Speaker 4 (41:03):
Yeah, and you know that can happen. So these things
that we're using, these pressure regulators to come pre set,
typically from the manufacturer. And let's say your home has
a one hundred PSI and you put in a regulator
that's a preset forty five psi. You're going to notice

(41:23):
that because you're going from pretty high pressure to a
bit lower. So we typically like to set it around
sixty five to seventy. That way, you're not noticing a
large decrease in pressure, but you're still getting under that
ADPSI which is required by code for your home to
protect your plumbing fixtures.

Speaker 1 (41:46):
Well, let's let's let's kind of switch gears on this thing.
And so you call somebody like Freedom Plumbing out to
do a plumbing inspection on a home or a business
for that matter. What sorts of things are you guys
looking for.

Speaker 4 (42:00):
It depends on if you have a crawl space or not.
But typically we'll go onto the crawl space. We're gonna
look at what kind of material that you have, the
age of the home to make any kind of recommendations.
Check out the condition of the piping underneath the house.
You know, if it's coppered, you know, have the green

(42:20):
corrosion marks on it. That's a you know, a good
sign that lets us know that that copper is near
the end of its lifespan. Things of that nature. Shut
off owls. Make sure all the shut off houls work properly,
or your toilets are flushing and filling properly, water pressure,

(42:42):
anything that that we can see in, any red flags
that we notice, so we can try to catch that
before it becomes a big issue for you. And that
doesn't have to be a during the sale of the home.
It could just be you know, you want to get people,
especially if you have a crawl space, you want to
get people underneath that space multiple times a year to
try to catch anything from happening before it turns into

(43:05):
a big issue.

Speaker 1 (43:05):
Sure, sure, okay, so let's go into the house. Check
it out there, anything else you're looking for underneath the house.
I guess what it's going to be. It right there,
it's it's.

Speaker 4 (43:16):
The water lines, right yeah, well, you know, uh, let's
see your toilet seals where the toilet seals to the
drain line. Pull back the insulation, check that out, make
sure there's no water damage around the base of the
toilet on the sub floor. You know, that would tell
us if something's wrong with the wax ring on the

(43:37):
toilet and that's the toilet and be pulled and reset
or assessed. Things like that that you know, not everybody's
going to look for. Make sure you know, all the
drain lines have proper slope and aren't backgraded where this
hold water and could potentially cause a blockage, right, you know,
And then of course check the outside line if if

(44:00):
it has an accessible clean out, then we'd open the
clean out, shoot a camera down there, verify that your
sewers could. Again, make sure all fixtures inside the home
or functioning properly, shut off valves if you need them,
make sure they actually function and shut off, shut the
water off all the way, you.

Speaker 1 (44:18):
Know, backing up for a second, you a lot of
times in a home sale then maybe there's been some
remodeling work done, maybe some flooring work done, and in
a bathroom. I think we've talked about this before. How
often do you run across a situation where, whether it's
a sale or not, somebody's done remodeling in a bathroom
and they've you know, again, a non plumber has removed
the toilet and then put it back and you find

(44:38):
there's an issue with the seal.

Speaker 4 (44:41):
Yeah, it happens, you know, I'm just going to say it.
Flooring companies, those installers aren't plumbers and don't really always
know what the proper install procedure is for a toilet.
So your flang is supposed to be sitting on off
of the finished floor. That would be the part that

(45:02):
bullet fastens to. The two bolts go in and hold
the toilet to the floor. That the flange also needs
to be secured to the floor so it doesn't move.
So if somebody gets in and replaces a floor and
they raise that floor level a quarter inch a half
an inch and don't adjust the flange to match, then yeah,

(45:24):
you could potentially have seal issues where the flange is
too low to make a proper seal with the toilet.

Speaker 1 (45:31):
Yeah, somebody comes, you're gonna have issues there. Yeah, they
just come in and put new flooring over old floor,
and you're gonna have that problem.

Speaker 4 (45:37):
Right, correct, And if you don't raise that flange up
and then what we what you're running into is there's
a void underneath that flange. Now, so now we have
to get material and add it to your floor underneath
the flange in order for it to have something to
sit on, because typically they'll just cut the floor around
the entire flange. Well, if you've got to try to
lift that flange up and make that distance up, you know,

(46:00):
that half inch, quarter inch, whatever it may be, there's
nothing there for it to sit on. So you have
to add some type of material underneath, whether it be
you know, concrete depending on the floor type, or or
some some OSB. You've got to make that space up
and then resecure that flange to the floor, do a
proper install and in some cases, the floor's too far

(46:22):
gone at that point. Unfortunately, there's you know, if you
could take a screwdriver and stick it into the floor.
We're going to have to recommend getting a contractor out
there and addressing the floor before we can actually do
a proper installation on the flange and toilet.

Speaker 1 (46:41):
And now you're talking flooring and maybe even sub flooring.

Speaker 4 (46:44):
Huh, yeah, you're basically remodeling a remodel. Unfortunately, it happens.

Speaker 1 (46:52):
Anything else you're looking for. If you're going to go
in there and do a whole home inspection on a
plumbing systems.

Speaker 4 (46:59):
I mean, really, we're gonna look at as much as
we can look at. When you're dealing with the slab,
of course, there's you're you're limited to what you have.
You can only see the show off house come out
of the wall. There's no underneath the house to go to,
so you're outside line the water meter. We would check
the water meter to see if everything in your house

(47:22):
is off. I want to make sure that the water
meter isn't registering any waterflow. Okay, so you know that
would be an indication of a leak somewhere. It could
be a leak on the main water service from the
meter to the house, or it could be something that's
running very slowly inside the home, like a toilet that
you can't really hear running until you take the tank
off and put your ear up against it.

Speaker 1 (47:43):
You mentioned, though, you know, if you've got if you're
on a concrete slab, there's not much you can do
to look at those lines. Is that the same if
you got lines running in your in your walls. I
guess huh.

Speaker 4 (47:53):
Yeah, really hard to tell what's going on in the
walls unfortunately, but hopefully they don't run the water lines
underneath slabs. Typically what you see nowadays in slab construction
is a water line that runs maybe into the garage wall,

(48:14):
so you have a very small piece of water line
that's underneath the concrete and the rest of it is
run overhead, either in between two floors or in the
attic and then come down to your fixtures. That way,
you're getting everything out of the concrete. If you have
the leak. Unfortunately, you got a little bit of sheet
rock damage maybe on the ceiling or the wall. But
you don't have to bust a floor up. You don't

(48:36):
have to rip your wood flooring up and then put
a hole in the concrete. You can actually just go
up into the attic or cut a ceiling open and
make a water line repair, which is a lot easier
than going into a floor, a concrete floor and doing it.

Speaker 1 (48:53):
So if you're James or speaking of James Carlwell, he
owns up Freedom Plumbing, if you going into a into
an inspection in a home, do you do this, and
I'm guessing maybe you do because of your experience, do
you look at the water lines to things like say
that washer machine.

Speaker 4 (49:12):
Oh yeah, we're gonna definitely look for that because that's
a that's a big cause of flooding is those rubber hoses.
You want to get rid of those. To me, it
doesn't matter how old they are. My recommendation would be replacement.
And you know that's something that a home owner might

(49:33):
be comfortable with, but at least you know at that
point that it should be done. It's it's not that
difficult to replace you know, your washing machine hoses and
switch them out to the brightest steel supplies because those
hoses have pressure on them always unless you're shutting off
your shut off alves to the washing machine after you know,

(49:54):
after you use it. Every time, those hoses have constant
pressure on them.

Speaker 1 (49:58):
I actually what a Motimi Pabors actually does do that? Yeah,
because after after every wash cuts cuts those world. How
do we do that? We go out of town. But
I don't do it every time we wash clothes, but
there are people who do that.

Speaker 4 (50:11):
Yeah, yeah, yeah, And then going out of town, I
would recommend shipping water off to your house. Let's get
the pointy coming there that needs to be you know,
needs to do some or you know it's summertime and uh,
you got the irrigation system running and unless there's another
valve to shut off. That just isolates the house and
you can still have your irrigation galing see grafted and

(50:33):
a lot of people have that now. Matter of fact,
it's required to have a shut off valve on the
exterior of the home or in a garage somewhere to
isolate the home from uh you know, from the rest
of the line from the meter to the house your
irrigation system.

Speaker 1 (50:48):
So okay, and that's something else home inspectors don't look
at at least in my situation is we just had
our irrigation system in the home we bought last summer, uh,
totally redone to find out that it did not have
a what's the name we you and I've talked about
it before, uh backflow regular or something.

Speaker 4 (51:07):
Like that, backflow prevention device. Yeah, basically a dual check valve. Yeah,
and that's to prevent anything from contaminating the city water here.

Speaker 1 (51:18):
Whoever our home inspector was didn't bother look at that.
So we actually have one of those added in. This
was more and that's something I think you've told us.
We go ahead and put me on the books because
next April, you guys got to come out and check
that right. I think we just lost James. Oh my goodness,
hang on, let's attempt to reconnect with him. Okay, we

(51:40):
got him back now, all right, James you there, yes, sir, Okay,
let's see you. I think I was asking you about
Oh yeah, I was. I was asking to put us
on the calendar for next April because those those systems
have to be checked, those irrigation systems once a year, correct,
correct ye?

Speaker 4 (51:57):
Backflow test backflow.

Speaker 1 (51:58):
Test only by a qualified plumber Lake Freedom Plumbing.

Speaker 4 (52:03):
Well, now that one you have to have a specific
license for.

Speaker 1 (52:07):
Oh really, so not just any.

Speaker 4 (52:11):
Nope, you're gonna have a you have to be backflow certified.

Speaker 1 (52:14):
Okay, you guys are backflow certified.

Speaker 4 (52:16):
Right, absolutely, I am. I'm the only one here that
that is. I went and did one yesterday, just a
four day course. You gotta take.

Speaker 1 (52:23):
Really, how long does it take to go through that?
That inspection.

Speaker 4 (52:29):
Depends on on the condition, because typically they're in the ground.
I had did one for a you know, being I
guy of mine guy my being I group, and his
was completely full of sand to the rim of the
meter box. So I had to dig that out and
then spread to stand around the yard two meter box

(52:54):
are flat full of sand? Crazy?

Speaker 1 (52:58):
All right for plumbing needs of any at all sorts,
Freedom Plumbing, James, How to folks? Get ahold of you guys?

Speaker 4 (53:04):
I think you give us call ah three four four
seven zero four seven one or visit a website at
Freedom dash Plumbing dot com.

Speaker 1 (53:10):
All right, thank you buddy, Have we go on man,
It's the home improvement show of the Midlands. On one
O three point five FM and five sixty AMWVOC.

Speaker 4 (53:19):
I'm James Carwell, local owner and operator of Freedom Plumbing
right here in the Midlands. After working as a plumber
for nearly a decade, I decided to open my own
business and Freedom Plumbing was born because of my love
for this country and the great respect I have for
the men and women of our armed forces and our
first responders.

Speaker 6 (53:37):
I named my company Freedom Plumbing.

Speaker 4 (53:39):
What sets us apart from other companies is our customer service.
We have a five star rating on Google, a five
star rating on Facebook, and a plus rating on Angie's
List and an A plus rating with a Better Business Bureau.
I'm James Carwell, local owner of Freedom Plumbing, and we
look forward to servicing you for all of your plumbing needs.
Get fifty percent off your new service call when you

(54:01):
mentioned you heard us on WVOC. Learn more at Freedom
dash Plumbing dot com.

Speaker 6 (54:05):
That's Freedom Dash Plumbing dot com.