October 23, 2024 • 27 mins
Guest is Amanda Snider, the 911 Outreach Coordinator for Hamilton County 911. Amanda has great information for young & old about using 911, what to expect, what dispatchers need to quickly get you help, and information about Smart 911, a nationwide system where you register your phone number, and first responders will get the profile information you want them to have, whether you're in your home state, or traveling across the country.
Alert HC is the county's mass notification and warning system. Sign up to get any of the 42 alerts the county provides.
Click here to find out more and/or sign up for Smart 911.
Click here to get information about Alert HC for warnings & emergency alerts.
Alert HC is the county's mass notification and warning system. Sign up to get any of the 42 alerts the county provides.
Click here to find out more and/or sign up for Smart 911.
Click here to get information about Alert HC for warnings & emergency alerts.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
This week on iHeart Sency, the most important thing for
people to remember when they call nine one one is location, location, Location.
Speaker 2 (00:08):
When you have an emergency, you're taught to call nine
one one. Simple to remember and it works everywhere. The
latest technology rounding your call to local police and fire. Well,
here in Hamilton County, the nine one one system has
undergone some big changes. My guest today is the nine
to one one outreach coordinator in Hamilton County, Amanda Snyder.
Speaker 3 (00:26):
Today you're going to hear what it's like to work
on that end.
Speaker 2 (00:29):
Of the phone, what you expect when you call nine
one one, the challenges dispatcher's face, and the rewarding side
of working nine one one.
Speaker 4 (00:36):
Now on iHeart Sency with Sandy Collins.
Speaker 2 (00:40):
Amanda Snyder, outreach coordinator for nine one one Hamilton County,
Welcome to the show.
Speaker 5 (00:45):
Thank you, thank you for having me, thank you for
letting me come on and represent Hamilton County's emergency communications center.
Speaker 2 (00:52):
I got your number from one of my colleagues who
was participating in a program than you were there, and
she said that you were just really helpful and interesting information.
So let's talk about the nine one one system here
in Hamilton County.
Speaker 5 (01:05):
So in Hamilton County it is Hamilton County, it's US,
and then the City of Cincinnati, so they are the
City of Cincinnati and we are basically everyone else. So
we take all the nine one one calls for all
the other jurisdictions.
Speaker 2 (01:20):
Even though those police departments exist in other communities they
have their own police department, that doesn't mean they have
their own nine to one one correct.
Speaker 1 (01:28):
Okay, So we take all the nimal one calls.
Speaker 5 (01:31):
And then there are some police departments that do have
dispatchers that work there. They might have a few on
staff or police clerks, but most of those departments still
if it's an emergency, if it's a true nim on
one call, those calls come to us or they're transferred
to us because a lot of times even if they
(01:51):
have a dispatcher there. So if you live in a
community and you think that you live close to them,
so it's quicker just to call them if it's an
emergent and see the call still going to be transferred
to us because the nine one one communications officers are
trained and certified to handle those calls.
Speaker 2 (02:10):
So tell me about your job as a coordinator for
nine to one one outreach is what your title is?
What do you want people to know about the nine
one one system here in Hamilton County.
Speaker 5 (02:19):
I was brought on to basically bring awareness to nine
to one one. The nine one one communications officers the
job that is dispatching and call taking, because it is
something that I think a lot of times that most
of us as citizens, we don't really think about who's
taking the call, where the call is going, and it
(02:41):
is really really an important job. It's an important role
the police, fire ms, dispatchers, and call takers. You know,
everything goes through us. You know, it's a lot. We
hear everything. So when you're on those phone calls, it's
back to back. You hear everything. And then you're cross
trained to also do the radios. So at the county
(03:02):
everyone does everything. My role in particular is to go
into the community the schools. I go talk to kids
from preschool all the way up to seniors in high school.
And I also do recruiting. So for the nine one
one communications officers, so I go to college career fairs,
(03:23):
the high school career affairs. Basically to bring awareness and
educate everyone about nine one one, how to call, what
to expect when you call, information that people just don't
really think of that might be important.
Speaker 2 (03:37):
The temperament of a dispatcher has got to be probably
right up there at the top. You've got to have
what what kind of a personality?
Speaker 5 (03:46):
You need someone that is going to be calm but
able to take charge in an emergency. So you have
to be in control of the conversation. Your job when
that person calls nine one one is to get their information.
You're interviewing them, and you really have to be able to.
Speaker 1 (04:08):
Empathize with people.
Speaker 5 (04:09):
But you can't be too emotional because you go on
to the next call. You don't get time to really
think about what just happened. You don't hear the end
of most situations and most calls, most incidents. I always say,
especially when we talk to kids, is listen to the
call takers. So your job is to get them to listen.
(04:29):
Your job is so they can hear what you're saying,
because we have important questions to ask, so we can
make sure that the person calling is safe, that anyone
else they are safe. And very importantly, the first responders,
the police, fire and ems, they need to know details
and what is going on and what to expect when
they're driving to that situation.
Speaker 2 (04:51):
So that's is the person still bleeding, is the shooter
still there?
Speaker 3 (04:57):
Is the robber?
Speaker 2 (04:59):
Has he taken off? You know, has she stopped, you know,
beating somebody up? Whatever it is?
Speaker 5 (05:05):
Right?
Speaker 1 (05:05):
What you see, where they went? What's going on? All
that stuff? Right?
Speaker 2 (05:09):
What is the mistake that people make when they call
nine one one? What are some of those.
Speaker 5 (05:13):
Well, most people don't call nine one one on a
good day, and no one's happy when they call nine
one one.
Speaker 1 (05:17):
So I think that probably the most important thing for
people to remember when they call nine one one is location. Location, location.
Speaker 5 (05:27):
Even with all of the technology, we are always going
to ask where's your emergency?
Speaker 1 (05:32):
We need to know where you're at.
Speaker 5 (05:34):
Technology can fail, but it's really important for the caller
to give us that information. And I think also just
assuming that we have information, because even if we do
have it, we have to confirm, we have to verify.
You know, there's street names in different communities that are
the same.
Speaker 1 (05:53):
I mean, you could be calling on the.
Speaker 5 (05:54):
Border of different jurisdictions and things like that, So it's
really important for that information to come.
Speaker 1 (06:03):
If you can tell us, tell us we need to
have it.
Speaker 2 (06:06):
What kind of advice do you give to people that
are struggling for the information that they're asking for.
Speaker 5 (06:14):
So, calling from the interstate, especially if you're still moving,
like if you didn't stop, if you're driving by something
is where we probably get the most confusion. You know,
people are driving the opposite way of things happening, and
for some reason, just when they make that call because
they witness something, Well, we're asking to.
Speaker 1 (06:36):
Know where you're at.
Speaker 5 (06:37):
Well, you've already you're driving sixty five miles per hour,
you already pay us where you were at. So and
getting that mile marker is a big deal, just because
it could be the difference in who's supposed to respond.
Speaker 1 (06:49):
So it is a big deal, and you just you'd
be surprised.
Speaker 5 (06:52):
You get a lot of those calls where you know
the officer whoever's going out and they're not here, call
back and get a better location. You know, with the
technology from the cell phones and things like that, we
get latitude, longitude, we get all of that. But again,
if you're not standing still, if you've moved on, it's
just that's why they spend so much time.
Speaker 3 (07:10):
It gets confusing, right, Yes.
Speaker 4 (07:13):
If you just joined US. I'm Sandy Collins. This is
iHeart Sinsey.
Speaker 2 (07:16):
My guest today is Amanda Snyder, the nine to one
one outreach coordinator for Hamilton County's nine to one one.
Have you noticed that callers are a little more sophisticated
in reporting to you what's happening because they're watching television.
I noticed that when people call to the newsroom and
they want to do a traffic report, they're learning from
(07:37):
our traffic reporters and they're saying, we've got to crash.
It's eastbound on seventy five and it's near you know, Paddock.
They'll do the whole report like a like a real reporter,
And I'm like, that is so helpful because you get
right down to it. You don't have to spend five
minutes interviewing somebody when there's a major backup and there's
a truck fire or whatever. Do you notice that calls
(08:00):
seem to be a little bit more like they'll say
shots fired and.
Speaker 5 (08:04):
Yeah, probably some of the lingo, the terms maybe they
hear on TV and some of the shows.
Speaker 1 (08:11):
Maybe a little bit. Yeah.
Speaker 5 (08:12):
I mean I think that probably what that's helped is
that people knowing details and just paying attention. You know,
we always ask the four basic questions, and that's the
stuff we ask right up front, which are where are you, name,
phone number, what is happening? So locations always first because
if we know where you're at, even if the call
gets disconnected or something happens, at least we can send
(08:33):
help that way.
Speaker 2 (08:34):
So let me stop you right there, because this is
where I think people are so panicky when the dispatcher
doesn't say, we're sending somebody right now, but you already are.
Isn't that correct that for the most part, you're sending
somebody to you're alerting the police and the EMTs at
that moment, even though you haven't told them that.
Speaker 5 (08:55):
Yes, So I guess one of the reasons the call
taker when they could call, doesn't tell the caller that
because you don't want to.
Speaker 1 (09:06):
You don't want to confuse people.
Speaker 5 (09:07):
So because when we get the call, we take the call,
we send the incident in it goes over to the dispatchers,
so they get that incident and then they're going on
the radio and they're talking to the first responders. So yes,
it is very very fast, you know, and depending on
the priority of the emergency, like how you know what
is actually happening. If it's something non priority, then it
(09:29):
you know, might not get dispatched. Is fast, you know, yeah,
I guess I'm thinking someone screaming and saying right and
you hear immediately. Yes, yeah, it is almost I mean
within seconds, it is, especially in something like that they're
not messing around.
Speaker 2 (09:42):
Let's go into a typical shift for a dispatcher. If
you're lucky, I know you're probably still recruiting for dispatchers
at this point.
Speaker 1 (09:49):
Yes, we are.
Speaker 5 (09:50):
We don't currently have a posting, but I am always
actively recruiting, so gathering information people of interest because we
will be hiring again by the end of this year
of the new year.
Speaker 2 (10:05):
So let's talk about a typical shift for someone and
just kind of go over what kind of person you're
looking for and what they would do in a typical shift.
Speaker 5 (10:16):
We work twelve hour shifts six am to six pm
or six pm to six am, and we have overtime,
so we have mandated overtime, voluntary overtime, so there's always
lots of opportunities for people to make extra money that way. Also,
which is important to know because I like to our
schedule and the commitment is maybe different than it's very
(10:39):
different than a nine to five job. The environment is
not predictable, so you know every call is different, every
radio dispatch is different.
Speaker 1 (10:52):
Very team oriented. I would say, how.
Speaker 2 (10:55):
Many people do you work with when you're working in
Hamilton County?
Speaker 5 (10:58):
So we typically have of at least like eight to
twelve people on shift at a time and then one
to two supervisors as well working.
Speaker 2 (11:07):
So yes, so you have call takers and then you
have dispatchers.
Speaker 5 (11:11):
Yes, everyone's too diffrained to do both everything. So a
nine one one communications officer is the title, that's the
what the role is, so you would be both. So
training is like six to nine months all in house
training and it starts with call taking. Starts with like
classroom training, so learning the geography, learning all the different
departments units, you know the codes, incident types. It's a
(11:36):
lot of information. That's probably one of the biggest things
is coming into this job. You have to know that
you're going to take in a lot of information and
you there's always help there, there's always people there to
support you. We want everyone to finish training and get
through it, but it takes a lot of time and
even outside of you know that training, you know to
(11:57):
study and things like that. You finish call taking and
then you would start live doing that once you've gone
through the training, and then you train for police and
fire dispatch.
Speaker 4 (12:08):
If you just joined us, I'm Sandy Collins. This is
iHeart Sinsey.
Speaker 2 (12:11):
My guest today is Amanda Snyder, the nine to one
one outreach coordinator for Hamilton County's nine to one one.
Speaker 3 (12:18):
So tell me.
Speaker 2 (12:19):
About the Smart nine one to one program that my
colleague heard you speak about recently. What was the Smart
nine one one and why do we need it? And
who should be in it?
Speaker 3 (12:31):
Yes?
Speaker 5 (12:31):
Okay, so last question. First, everyone should be in it.
It's definitely very very important. It can only help be helpful.
There's nothing about it. It's free and confidential, so it's
good for everyone. Smart nine on one is a nationwide program,
so you don't have to live in Hamilton County.
Speaker 1 (12:52):
You don't have to live in Cincinnati.
Speaker 5 (12:54):
If you're traveling outside of somewhere and you were to
have an accident, or if you're traveling, you know, to
a hotel in a different state and you called nine
one one. If they utilize Smart nine one one at
their communications center, then it'll help you there too.
Speaker 3 (13:10):
Because they'll have information about you.
Speaker 5 (13:12):
Yesifically, yeah, So you go online sign up, you create
a safety profile. So in your safety profile, it's going
to be linked to your phone numbers, so you can
list more than one phone number.
Speaker 1 (13:24):
If you have a landline, you list that.
Speaker 5 (13:26):
Usually it would be mobile numbers, right, and you can
check you know which household members use these numbers. If
you call Nie one one from any of those phone numbers.
Your safety profile is going to pop up on our
computers as soon as your call comes in. So all
of that important information that you've entered comes to us immediately.
(13:46):
So that's medical history, medications, and anyone in the house
has any like neurological or cognitive behaviors, disorders, any sensory impairments,
if some you know, if someone is hard of hearing.
It'll even ask questions about like the layout.
Speaker 3 (14:02):
Of your house.
Speaker 1 (14:03):
If you'd needed to evacuate, it's going to ask you
if you have somewhere you can go, and with how
many miles It'll ask you there's pets in the home, vehicles,
registered emergency contacts. Is really really important.
Speaker 5 (14:19):
All of this information could be the difference between life
and death because we can get it to first responders immediately.
So if you called T I'm on one and there's
a bad connection, we're just having trouble hearing each other.
So I'm asking you the questions, but for whatever reason,
I'm just having a hard time hearing it. So then
that's getting frustrated for the caller. But if you have
a safety profile set up, then we have that information.
(14:43):
And also doing it ahead of time kind of takes
away that risk of you maybe being in a panic
calling and forgetting you know, just you know, not remembering something.
Speaker 2 (14:52):
What about the sensitivity of this information? When you start
talking about medications and mental health, a little red flag
goes up and you say, is my information going to
be safe if I give that to the police or
to the dispatchers.
Speaker 5 (15:06):
Yes, I mean, especially in our environment, everything is sensitive
that we deal with, you know, for the most part
every day. I mean, you have people's personal informations and
where they're at all the time. So I would say yes,
And it is encrypted and confidential. When the call ends,
the information will go off our screen, so we don't
hold on to it at the nine one one center.
Speaker 1 (15:26):
So for those reasons too, it is safe.
Speaker 5 (15:29):
Yes, you can check a box if you are at
risk for domestic violence, which I think is really important.
And you can also enter a pin so that the
nine one one call taker when they're lists talking to you,
they have to ask you for that pin to verify
that it is you. So you could even set that
up also so just in case you know someone else
(15:52):
where to have your information or you know, like vehicles registered,
there's someone that's not supposed to be at your house
or something like that, they'll have all that information.
Speaker 2 (16:02):
So smart nine to one one would work for medical emergencies, fire,
somebody trying to break in? Are there any other scenarios
that maybe people would not think about, but it would
actually help with.
Speaker 5 (16:15):
Silent calls, you know, disconnects. You know, if we if
you call them on one and we get disconnected, so
maybe a misstyle, right, we don't know, and we try
to call you back and we don't get any response.
At least we would have your profile up and we
would have that information, so we can you know, we
can say, well, this person has a history of seizures,
(16:36):
or this person you know is a risk for domestic violence,
so we know that we should definitely send help. Like
there's no question that maybe you know, we don't know
what's going messing up. Yeah, right, I mean you don't know.
You never know, right, and that's the biggest thing. I mean,
you can't assume. So I think that kind of information
is helpful for all first responders. They definitely utilize it
(16:58):
access codes to get in, a lot of people will
enter the cod the garage, yes, which is helpful for
the fire department, you know, in case they need to
get in.
Speaker 2 (17:07):
Yeah. Let's talk real quick about Kyle Plush. That's the
one story that a lot of pri State people remember
where there was a series of failures and missteps in
the system that ended badly for Kyle Plush and he
passed away in his car. He was calling for help.
If you don't know the story, you can certainly google
(17:28):
it and look it up. His family wanted changes made,
and so tell me about the changes that were put
in place. Can we talk a little bit about what
that sparked for you and your separate organization with tragedy.
Speaker 5 (17:44):
I mean, it's so unfortunate and it's so sad, so
I think that you know, but what came out of
that was, you know, his parents and everyone in that
organization really, you know, coming together and not wanting to
see this happen to anyone else. So the smart i'm
one profiles are great with that if you sign up
for Smart i'm one one because you know, in a
(18:06):
situation like that, at the very least, you would have
vehicle description information in there and license plate so you know,
if they're looking for someone in a car you know,
but have not a lot of information or emergency contact
information you know. So if you have kids, teenagers, that
sort of thing, you know, it would be really important
(18:28):
to have, you know, your information listed so they all
your emergency contact, you know, so they can call you.
Speaker 2 (18:37):
But it definitely let's say we have an issue here,
We're not sure what's going on, but what we've got
your son on the phone or we've got your daughter
on the phone, right and they can shed light on
what's happening.
Speaker 3 (18:48):
Right, We're going to take a quick break.
Speaker 2 (18:51):
My guest from Hamilton County nine to one one is
outreach coordinator Amanda Snyder. More in a moment on iHeart Cincy.
Speaker 4 (18:57):
This is fifty five KRC and iHeart Radio station.
Speaker 2 (19:01):
We're going to wrap up our conversation with the nine
one one Outreach coordinator for Hamilton County Amanda Snyder. She's
worked as a dispatcher and now heads up their community
outreach to teach young people how nine to one one works.
Speaker 3 (19:12):
It recruits new.
Speaker 2 (19:13):
Employees and speaks to civic groups, and gives tours of
the emergency response center.
Speaker 3 (19:17):
One of the goals of this show today is to highlight.
Speaker 2 (19:19):
The smart nine to one to one system that police
and fire use when called for an emergency. Let's talk
about the fun part of being a nine one one dispatcher.
How many babies get delivered on the phone? Do you
have any details on that.
Speaker 5 (19:33):
I've never personally delivered a baby over the phone, but yes,
that happens quite often, and it is It is exciting.
It definitely brings a lot of emotion to the call
takers when that happens, so and you know, they get
a pin and we like to celebrate that. So it's definitely,
I mean, that's fun. You're bringing new life into the world, right, absolutely, yeah, absolutely.
What are the requirements to be a communications officer? Basic
(19:56):
is minimum qualification, So you do not have to have
a college degree.
Speaker 1 (19:59):
You have to be a high school graduate or GD eighteen.
Speaker 5 (20:02):
Always say clean background, and when you apply, you fill
out an application, send in your resume, and we do
some online assessments. So it is important to you have
to understand in this job, you have like six computer
screens in front of you and you're doing a lot
at once, so you do have.
Speaker 1 (20:20):
To be able to multitask.
Speaker 5 (20:22):
You have to be a good listener, being able to
focus because if you get to you know, you're always
listening for something to happen. Right, So even if you're
not busy on the radio and you know it's kind
of quiet, you don't know when something's going to happen.
You know, you're not just dispatching nine one one calls,
especially well during the day and night. You know the
(20:42):
officers they're out working and doing their own things, so
they come over the radio with traffic stops and stuff
like that. So you're handling, you know, one radio dispatcher
handles probably fourteen different jurisdictions. So you figure one police department.
Let's just I'm bad with numbers. If like say each
department had twenty five people on, well, fourteen times twenty five,
(21:05):
that's how many That's how many first responders that work
at that are be on that radio total, that's how
many people that that person is in charge of making
sure that they get home at the end of the day.
So kind of to put it into perspective, you're always listening.
You have to want to work, you have to be
able to work.
Speaker 1 (21:24):
You have to be.
Speaker 5 (21:24):
Able to take and handle constructive feedback because it is
a job where you know, once you get past that
initial classroom training, you're learning pretty much live. I mean,
you're going to have your supervising, your trainers that are
going to always be correcting you because it's really important
that you do it right, you know, so.
Speaker 2 (21:44):
You have to have that mindset that just because you're
being corrected doesn't mean you're done something bad. You just
don't have the information yet. If that sounds challenging to you,
what do we do?
Speaker 5 (21:57):
So you can reach out to me directly if you like,
at my email.
Speaker 1 (22:03):
Can I give my email?
Speaker 2 (22:04):
Sure?
Speaker 1 (22:04):
Okay?
Speaker 5 (22:05):
You can send your resume your contact information to nine
to one one outreach at Hamilton County, Ohio dot gov.
And if it's something you're truly interested in, you know,
part of the process is observing things like that. You know,
we can always talk about that if you want to
learn more about it.
Speaker 2 (22:21):
Yeah, this is like planning for the future, like in
a year or two I might be able to move
into this part of law enforcement. We haven't even talked
about Alert HC.
Speaker 3 (22:31):
Do you want to do that?
Speaker 1 (22:32):
Yeah, I can bring that up. Alert HC.
Speaker 5 (22:35):
It's a mass notification system to let you know of
emergencies and anything going on throughout Hamilton County. So if
you want to be notified of any weather emergencies, civil
danger warnings, civil emergency messages, evacuations, shelter in place, flood warnings,
any critical safety information, train derailments, yes, right exactly, you
(22:57):
can go to alert HC dot com and you can
sign up for those there as well. There's, like I
think they said, forty two different alerts that you can
be notified to keep yourself and your family safe.
Speaker 2 (23:09):
Let's do the email addresses and the websites again for folks.
Speaker 3 (23:14):
So the smart nine to one one.
Speaker 5 (23:16):
Yes, Smart nine one one is Smart nine one one
dot com. And you're gonna have ALERTHC dot org. It's
alert HC dot org for that one Smart nine one
one dot com. And if you want to set up
any sort of outreach, I go to the schools any
of the classrooms. You know, we have homeschools that will
(23:37):
come in and tour. If you have any sort of
business organization that's interested in, you know, touring and getting
information about the emergency communications center, you can set that
up at nine to one one Outreach at Hamilton County,
Ohio dot gov.
Speaker 3 (23:53):
Is there anything else you want to cover today?
Speaker 2 (23:56):
When not to call? When do you not call nine
one one? Do you have problems with people that abuse that? Oh?
Speaker 5 (24:05):
Well, I wouldn't say abused, but I would say that
nine one one is kind of a catch off for
if people just I always say, if people for some reason,
if they just don't know what to do or where
to call, they call nine one one. So even if
it's information or if they need a phone number, or
(24:28):
they're looking for, you know, something else within the county
or within this city, if they have, you know, problems
with their landlord or something like that, people call nine
one one for everything. And you don't want that, No,
I mean, if it's not an emergency, right, you know,
then don't call.
Speaker 3 (24:46):
Isn't there a three one one to call if you need?
Speaker 1 (24:49):
Governments at the City of Cincinnati has three one one
one one.
Speaker 3 (24:52):
Okay, yeah, and you know, I've moved around quite a bit.
Speaker 2 (24:55):
I try to get my local police department's number in
my phone pretty quickly because oftentimes you know, you want
to report something, but you know it's not really an emergency,
and you'll still get a dispatcher for the most part. Yes,
and if you if they don't have that, then it'll
send it on to the dispatch in the county.
Speaker 5 (25:11):
It will come to us, and we have so we
take the emergency and non emergency. So if it's especially
if it's a report, if it's just a report needed
or something like that shot fire, Yeah, I mean, definitely
call nine one one.
Speaker 1 (25:24):
And I always tell the kids. I think it applies
to everyone.
Speaker 5 (25:28):
I mean, I hate say, but if you're just not sure,
if you're somewhere and your gut tells you something's wrong
and you're just honestly truly not sure, call nine on one.
You're not going to get in trouble for that, and
we'll do our best to help you to get you
the right resources that you need.
Speaker 2 (25:43):
And if you miss dial and you hang up, guess
what happens.
Speaker 1 (25:48):
Yeah, so we will call you back.
Speaker 5 (25:50):
But if you miss style and you catch it and
you really, don't hang up, let us know it's a
miss style. Just stay on the line, because it actually
takes up more time because that hang up call kind
of goes to a line of calls that we have
to call back, so everything kind of piles up. It'll
save us time on our end, you know, just save
(26:13):
us time.
Speaker 1 (26:13):
So just don't hang up. Tell us it's a misstyal.
No one's going to get in trouble, not.
Speaker 3 (26:17):
A big deal.
Speaker 1 (26:18):
And you can text number one.
Speaker 3 (26:20):
Oh that's right, Yeah, let's talk about that.
Speaker 1 (26:22):
You can text nine one one.
Speaker 5 (26:24):
So we do not take video and pictures at Hamilton County,
but you can text. We treat it the same as
like a phone call, so we're going to ask you
the same questions. We're not going to be taking a
voice call while we're texting you. But yes, you can text.
So if you are in a situation where you truly
cannot call, text nine one one. Text is great if
(26:46):
you're in a situation that it's not safe for you
to call, but you need help. If you're in a
situation where helps needed and there's it's just really loud,
so doing a voice call wouldn't work.
Speaker 1 (26:55):
Is nobody will be able to hear you. You know,
text nine one one's.
Speaker 2 (26:58):
An option.
Speaker 3 (27:00):
Snyder.
Speaker 2 (27:00):
She's a nine to one one outreach coordinator for Hamilton County.
Thanks for coming in.
Speaker 1 (27:04):
Thank you for having me. I appreciate it.
Speaker 3 (27:07):
All right. That does it for this week.
Speaker 2 (27:08):
The links that you heard about on this show today
are on the iHeartRadio podcast. It's iHeart Sinsey with Sandy Collins.
I'd love to hear from you too. Just give me
your guest suggestions show ideas. Maybe you've got questions about
his shoes here in the Tri State. Email me iHeart
Sinsey with an I at iHeartMedia dot com. Iheartsincy at
iHeartMedia dot Com.
Speaker 3 (27:29):
Till next week.
Speaker 4 (27:30):
I'm Sandy Collins. Thanks for listening.
Speaker 2 (27:32):
iHeart Cincy is a production of iHeartMedia, Cincinnati
This week on iHeart Sency, the most important thing for
people to remember when they call nine one one is location, location, Location.
Speaker 2 (00:08):
When you have an emergency, you're taught to call nine
one one. Simple to remember and it works everywhere. The
latest technology rounding your call to local police and fire. Well,
here in Hamilton County, the nine one one system has
undergone some big changes. My guest today is the nine
to one one outreach coordinator in Hamilton County, Amanda Snyder.
Speaker 3 (00:26):
Today you're going to hear what it's like to work
on that end.
Speaker 2 (00:29):
Of the phone, what you expect when you call nine
one one, the challenges dispatcher's face, and the rewarding side
of working nine one one.
Speaker 4 (00:36):
Now on iHeart Sency with Sandy Collins.
Speaker 2 (00:40):
Amanda Snyder, outreach coordinator for nine one one Hamilton County,
Welcome to the show.
Speaker 5 (00:45):
Thank you, thank you for having me, thank you for
letting me come on and represent Hamilton County's emergency communications center.
Speaker 2 (00:52):
I got your number from one of my colleagues who
was participating in a program than you were there, and
she said that you were just really helpful and interesting information.
So let's talk about the nine one one system here
in Hamilton County.
Speaker 5 (01:05):
So in Hamilton County it is Hamilton County, it's US,
and then the City of Cincinnati, so they are the
City of Cincinnati and we are basically everyone else. So
we take all the nine one one calls for all
the other jurisdictions.
Speaker 2 (01:20):
Even though those police departments exist in other communities they
have their own police department, that doesn't mean they have
their own nine to one one correct.
Speaker 1 (01:28):
Okay, So we take all the nimal one calls.
Speaker 5 (01:31):
And then there are some police departments that do have
dispatchers that work there. They might have a few on
staff or police clerks, but most of those departments still
if it's an emergency, if it's a true nim on
one call, those calls come to us or they're transferred
to us because a lot of times even if they
(01:51):
have a dispatcher there. So if you live in a
community and you think that you live close to them,
so it's quicker just to call them if it's an
emergent and see the call still going to be transferred
to us because the nine one one communications officers are
trained and certified to handle those calls.
Speaker 2 (02:10):
So tell me about your job as a coordinator for
nine to one one outreach is what your title is?
What do you want people to know about the nine
one one system here in Hamilton County.
Speaker 5 (02:19):
I was brought on to basically bring awareness to nine
to one one. The nine one one communications officers the
job that is dispatching and call taking, because it is
something that I think a lot of times that most
of us as citizens, we don't really think about who's
taking the call, where the call is going, and it
(02:41):
is really really an important job. It's an important role
the police, fire ms, dispatchers, and call takers. You know,
everything goes through us. You know, it's a lot. We
hear everything. So when you're on those phone calls, it's
back to back. You hear everything. And then you're cross
trained to also do the radios. So at the county
(03:02):
everyone does everything. My role in particular is to go
into the community the schools. I go talk to kids
from preschool all the way up to seniors in high school.
And I also do recruiting. So for the nine one
one communications officers, so I go to college career fairs,
(03:23):
the high school career affairs. Basically to bring awareness and
educate everyone about nine one one, how to call, what
to expect when you call, information that people just don't
really think of that might be important.
Speaker 2 (03:37):
The temperament of a dispatcher has got to be probably
right up there at the top. You've got to have
what what kind of a personality?
Speaker 5 (03:46):
You need someone that is going to be calm but
able to take charge in an emergency. So you have
to be in control of the conversation. Your job when
that person calls nine one one is to get their information.
You're interviewing them, and you really have to be able to.
Speaker 1 (04:08):
Empathize with people.
Speaker 5 (04:09):
But you can't be too emotional because you go on
to the next call. You don't get time to really
think about what just happened. You don't hear the end
of most situations and most calls, most incidents. I always say,
especially when we talk to kids, is listen to the
call takers. So your job is to get them to listen.
(04:29):
Your job is so they can hear what you're saying,
because we have important questions to ask, so we can
make sure that the person calling is safe, that anyone
else they are safe. And very importantly, the first responders,
the police, fire and ems, they need to know details
and what is going on and what to expect when
they're driving to that situation.
Speaker 2 (04:51):
So that's is the person still bleeding, is the shooter
still there?
Speaker 3 (04:57):
Is the robber?
Speaker 2 (04:59):
Has he taken off? You know, has she stopped, you know,
beating somebody up? Whatever it is?
Speaker 5 (05:05):
Right?
Speaker 1 (05:05):
What you see, where they went? What's going on? All
that stuff? Right?
Speaker 2 (05:09):
What is the mistake that people make when they call
nine one one? What are some of those.
Speaker 5 (05:13):
Well, most people don't call nine one one on a
good day, and no one's happy when they call nine
one one.
Speaker 1 (05:17):
So I think that probably the most important thing for
people to remember when they call nine one one is location. Location, location.
Speaker 5 (05:27):
Even with all of the technology, we are always going
to ask where's your emergency?
Speaker 1 (05:32):
We need to know where you're at.
Speaker 5 (05:34):
Technology can fail, but it's really important for the caller
to give us that information. And I think also just
assuming that we have information, because even if we do
have it, we have to confirm, we have to verify.
You know, there's street names in different communities that are
the same.
Speaker 1 (05:53):
I mean, you could be calling on the.
Speaker 5 (05:54):
Border of different jurisdictions and things like that, So it's
really important for that information to come.
Speaker 1 (06:03):
If you can tell us, tell us we need to
have it.
Speaker 2 (06:06):
What kind of advice do you give to people that
are struggling for the information that they're asking for.
Speaker 5 (06:14):
So, calling from the interstate, especially if you're still moving,
like if you didn't stop, if you're driving by something
is where we probably get the most confusion. You know,
people are driving the opposite way of things happening, and
for some reason, just when they make that call because
they witness something, Well, we're asking to.
Speaker 1 (06:36):
Know where you're at.
Speaker 5 (06:37):
Well, you've already you're driving sixty five miles per hour,
you already pay us where you were at. So and
getting that mile marker is a big deal, just because
it could be the difference in who's supposed to respond.
Speaker 1 (06:49):
So it is a big deal, and you just you'd
be surprised.
Speaker 5 (06:52):
You get a lot of those calls where you know
the officer whoever's going out and they're not here, call
back and get a better location. You know, with the
technology from the cell phones and things like that, we
get latitude, longitude, we get all of that. But again,
if you're not standing still, if you've moved on, it's
just that's why they spend so much time.
Speaker 3 (07:10):
It gets confusing, right, Yes.
Speaker 4 (07:13):
If you just joined US. I'm Sandy Collins. This is
iHeart Sinsey.
Speaker 2 (07:16):
My guest today is Amanda Snyder, the nine to one
one outreach coordinator for Hamilton County's nine to one one.
Have you noticed that callers are a little more sophisticated
in reporting to you what's happening because they're watching television.
I noticed that when people call to the newsroom and
they want to do a traffic report, they're learning from
(07:37):
our traffic reporters and they're saying, we've got to crash.
It's eastbound on seventy five and it's near you know, Paddock.
They'll do the whole report like a like a real reporter,
And I'm like, that is so helpful because you get
right down to it. You don't have to spend five
minutes interviewing somebody when there's a major backup and there's
a truck fire or whatever. Do you notice that calls
(08:00):
seem to be a little bit more like they'll say
shots fired and.
Speaker 5 (08:04):
Yeah, probably some of the lingo, the terms maybe they
hear on TV and some of the shows.
Speaker 1 (08:11):
Maybe a little bit. Yeah.
Speaker 5 (08:12):
I mean I think that probably what that's helped is
that people knowing details and just paying attention. You know,
we always ask the four basic questions, and that's the
stuff we ask right up front, which are where are you, name,
phone number, what is happening? So locations always first because
if we know where you're at, even if the call
gets disconnected or something happens, at least we can send
(08:33):
help that way.
Speaker 2 (08:34):
So let me stop you right there, because this is
where I think people are so panicky when the dispatcher
doesn't say, we're sending somebody right now, but you already are.
Isn't that correct that for the most part, you're sending
somebody to you're alerting the police and the EMTs at
that moment, even though you haven't told them that.
Speaker 5 (08:55):
Yes, So I guess one of the reasons the call
taker when they could call, doesn't tell the caller that
because you don't want to.
Speaker 1 (09:06):
You don't want to confuse people.
Speaker 5 (09:07):
So because when we get the call, we take the call,
we send the incident in it goes over to the dispatchers,
so they get that incident and then they're going on
the radio and they're talking to the first responders. So yes,
it is very very fast, you know, and depending on
the priority of the emergency, like how you know what
is actually happening. If it's something non priority, then it
(09:29):
you know, might not get dispatched. Is fast, you know, yeah,
I guess I'm thinking someone screaming and saying right and
you hear immediately. Yes, yeah, it is almost I mean
within seconds, it is, especially in something like that they're
not messing around.
Speaker 2 (09:42):
Let's go into a typical shift for a dispatcher. If
you're lucky, I know you're probably still recruiting for dispatchers
at this point.
Speaker 1 (09:49):
Yes, we are.
Speaker 5 (09:50):
We don't currently have a posting, but I am always
actively recruiting, so gathering information people of interest because we
will be hiring again by the end of this year
of the new year.
Speaker 2 (10:05):
So let's talk about a typical shift for someone and
just kind of go over what kind of person you're
looking for and what they would do in a typical shift.
Speaker 5 (10:16):
We work twelve hour shifts six am to six pm
or six pm to six am, and we have overtime,
so we have mandated overtime, voluntary overtime, so there's always
lots of opportunities for people to make extra money that way. Also,
which is important to know because I like to our
schedule and the commitment is maybe different than it's very
(10:39):
different than a nine to five job. The environment is
not predictable, so you know every call is different, every
radio dispatch is different.
Speaker 1 (10:52):
Very team oriented. I would say, how.
Speaker 2 (10:55):
Many people do you work with when you're working in
Hamilton County?
Speaker 5 (10:58):
So we typically have of at least like eight to
twelve people on shift at a time and then one
to two supervisors as well working.
Speaker 2 (11:07):
So yes, so you have call takers and then you
have dispatchers.
Speaker 5 (11:11):
Yes, everyone's too diffrained to do both everything. So a
nine one one communications officer is the title, that's the
what the role is, so you would be both. So
training is like six to nine months all in house
training and it starts with call taking. Starts with like
classroom training, so learning the geography, learning all the different
departments units, you know the codes, incident types. It's a
(11:36):
lot of information. That's probably one of the biggest things
is coming into this job. You have to know that
you're going to take in a lot of information and
you there's always help there, there's always people there to
support you. We want everyone to finish training and get
through it, but it takes a lot of time and
even outside of you know that training, you know to
(11:57):
study and things like that. You finish call taking and
then you would start live doing that once you've gone
through the training, and then you train for police and
fire dispatch.
Speaker 4 (12:08):
If you just joined us, I'm Sandy Collins. This is
iHeart Sinsey.
Speaker 2 (12:11):
My guest today is Amanda Snyder, the nine to one
one outreach coordinator for Hamilton County's nine to one one.
Speaker 3 (12:18):
So tell me.
Speaker 2 (12:19):
About the Smart nine one to one program that my
colleague heard you speak about recently. What was the Smart
nine one one and why do we need it? And
who should be in it?
Speaker 3 (12:31):
Yes?
Speaker 5 (12:31):
Okay, so last question. First, everyone should be in it.
It's definitely very very important. It can only help be helpful.
There's nothing about it. It's free and confidential, so it's
good for everyone. Smart nine on one is a nationwide program,
so you don't have to live in Hamilton County.
Speaker 1 (12:52):
You don't have to live in Cincinnati.
Speaker 5 (12:54):
If you're traveling outside of somewhere and you were to
have an accident, or if you're traveling, you know, to
a hotel in a different state and you called nine
one one. If they utilize Smart nine one one at
their communications center, then it'll help you there too.
Speaker 3 (13:10):
Because they'll have information about you.
Speaker 5 (13:12):
Yesifically, yeah, So you go online sign up, you create
a safety profile. So in your safety profile, it's going
to be linked to your phone numbers, so you can
list more than one phone number.
Speaker 1 (13:24):
If you have a landline, you list that.
Speaker 5 (13:26):
Usually it would be mobile numbers, right, and you can
check you know which household members use these numbers. If
you call Nie one one from any of those phone numbers.
Your safety profile is going to pop up on our
computers as soon as your call comes in. So all
of that important information that you've entered comes to us immediately.
(13:46):
So that's medical history, medications, and anyone in the house
has any like neurological or cognitive behaviors, disorders, any sensory impairments,
if some you know, if someone is hard of hearing.
It'll even ask questions about like the layout.
Speaker 3 (14:02):
Of your house.
Speaker 1 (14:03):
If you'd needed to evacuate, it's going to ask you
if you have somewhere you can go, and with how
many miles It'll ask you there's pets in the home, vehicles,
registered emergency contacts. Is really really important.
Speaker 5 (14:19):
All of this information could be the difference between life
and death because we can get it to first responders immediately.
So if you called T I'm on one and there's
a bad connection, we're just having trouble hearing each other.
So I'm asking you the questions, but for whatever reason,
I'm just having a hard time hearing it. So then
that's getting frustrated for the caller. But if you have
a safety profile set up, then we have that information.
(14:43):
And also doing it ahead of time kind of takes
away that risk of you maybe being in a panic
calling and forgetting you know, just you know, not remembering something.
Speaker 2 (14:52):
What about the sensitivity of this information? When you start
talking about medications and mental health, a little red flag
goes up and you say, is my information going to
be safe if I give that to the police or
to the dispatchers.
Speaker 5 (15:06):
Yes, I mean, especially in our environment, everything is sensitive
that we deal with, you know, for the most part
every day. I mean, you have people's personal informations and
where they're at all the time. So I would say yes,
And it is encrypted and confidential. When the call ends,
the information will go off our screen, so we don't
hold on to it at the nine one one center.
Speaker 1 (15:26):
So for those reasons too, it is safe.
Speaker 5 (15:29):
Yes, you can check a box if you are at
risk for domestic violence, which I think is really important.
And you can also enter a pin so that the
nine one one call taker when they're lists talking to you,
they have to ask you for that pin to verify
that it is you. So you could even set that
up also so just in case you know someone else
(15:52):
where to have your information or you know, like vehicles registered,
there's someone that's not supposed to be at your house
or something like that, they'll have all that information.
Speaker 2 (16:02):
So smart nine to one one would work for medical emergencies, fire,
somebody trying to break in? Are there any other scenarios
that maybe people would not think about, but it would
actually help with.
Speaker 5 (16:15):
Silent calls, you know, disconnects. You know, if we if
you call them on one and we get disconnected, so
maybe a misstyle, right, we don't know, and we try
to call you back and we don't get any response.
At least we would have your profile up and we
would have that information, so we can you know, we
can say, well, this person has a history of seizures,
(16:36):
or this person you know is a risk for domestic violence,
so we know that we should definitely send help. Like
there's no question that maybe you know, we don't know
what's going messing up. Yeah, right, I mean you don't know.
You never know, right, and that's the biggest thing. I mean,
you can't assume. So I think that kind of information
is helpful for all first responders. They definitely utilize it
(16:58):
access codes to get in, a lot of people will
enter the cod the garage, yes, which is helpful for
the fire department, you know, in case they need to
get in.
Speaker 2 (17:07):
Yeah. Let's talk real quick about Kyle Plush. That's the
one story that a lot of pri State people remember
where there was a series of failures and missteps in
the system that ended badly for Kyle Plush and he
passed away in his car. He was calling for help.
If you don't know the story, you can certainly google
(17:28):
it and look it up. His family wanted changes made,
and so tell me about the changes that were put
in place. Can we talk a little bit about what
that sparked for you and your separate organization with tragedy.
Speaker 5 (17:44):
I mean, it's so unfortunate and it's so sad, so
I think that you know, but what came out of
that was, you know, his parents and everyone in that
organization really, you know, coming together and not wanting to
see this happen to anyone else. So the smart i'm
one profiles are great with that if you sign up
for Smart i'm one one because you know, in a
(18:06):
situation like that, at the very least, you would have
vehicle description information in there and license plate so you know,
if they're looking for someone in a car you know,
but have not a lot of information or emergency contact
information you know. So if you have kids, teenagers, that
sort of thing, you know, it would be really important
(18:28):
to have, you know, your information listed so they all
your emergency contact, you know, so they can call you.
Speaker 2 (18:37):
But it definitely let's say we have an issue here,
We're not sure what's going on, but what we've got
your son on the phone or we've got your daughter
on the phone, right and they can shed light on
what's happening.
Speaker 3 (18:48):
Right, We're going to take a quick break.
Speaker 2 (18:51):
My guest from Hamilton County nine to one one is
outreach coordinator Amanda Snyder. More in a moment on iHeart Cincy.
Speaker 4 (18:57):
This is fifty five KRC and iHeart Radio station.
Speaker 2 (19:01):
We're going to wrap up our conversation with the nine
one one Outreach coordinator for Hamilton County Amanda Snyder. She's
worked as a dispatcher and now heads up their community
outreach to teach young people how nine to one one works.
Speaker 3 (19:12):
It recruits new.
Speaker 2 (19:13):
Employees and speaks to civic groups, and gives tours of
the emergency response center.
Speaker 3 (19:17):
One of the goals of this show today is to highlight.
Speaker 2 (19:19):
The smart nine to one to one system that police
and fire use when called for an emergency. Let's talk
about the fun part of being a nine one one dispatcher.
How many babies get delivered on the phone? Do you
have any details on that.
Speaker 5 (19:33):
I've never personally delivered a baby over the phone, but yes,
that happens quite often, and it is It is exciting.
It definitely brings a lot of emotion to the call
takers when that happens, so and you know, they get
a pin and we like to celebrate that. So it's definitely,
I mean, that's fun. You're bringing new life into the world, right, absolutely, yeah, absolutely.
What are the requirements to be a communications officer? Basic
(19:56):
is minimum qualification, So you do not have to have
a college degree.
Speaker 1 (19:59):
You have to be a high school graduate or GD eighteen.
Speaker 5 (20:02):
Always say clean background, and when you apply, you fill
out an application, send in your resume, and we do
some online assessments. So it is important to you have
to understand in this job, you have like six computer
screens in front of you and you're doing a lot
at once, so you do have.
Speaker 1 (20:20):
To be able to multitask.
Speaker 5 (20:22):
You have to be a good listener, being able to
focus because if you get to you know, you're always
listening for something to happen. Right, So even if you're
not busy on the radio and you know it's kind
of quiet, you don't know when something's going to happen.
You know, you're not just dispatching nine one one calls,
especially well during the day and night. You know the
(20:42):
officers they're out working and doing their own things, so
they come over the radio with traffic stops and stuff
like that. So you're handling, you know, one radio dispatcher
handles probably fourteen different jurisdictions. So you figure one police department.
Let's just I'm bad with numbers. If like say each
department had twenty five people on, well, fourteen times twenty five,
(21:05):
that's how many That's how many first responders that work
at that are be on that radio total, that's how
many people that that person is in charge of making
sure that they get home at the end of the day.
So kind of to put it into perspective, you're always listening.
You have to want to work, you have to be
able to work.
Speaker 1 (21:24):
You have to be.
Speaker 5 (21:24):
Able to take and handle constructive feedback because it is
a job where you know, once you get past that
initial classroom training, you're learning pretty much live. I mean,
you're going to have your supervising, your trainers that are
going to always be correcting you because it's really important
that you do it right, you know, so.
Speaker 2 (21:44):
You have to have that mindset that just because you're
being corrected doesn't mean you're done something bad. You just
don't have the information yet. If that sounds challenging to you,
what do we do?
Speaker 5 (21:57):
So you can reach out to me directly if you like,
at my email.
Speaker 1 (22:03):
Can I give my email?
Speaker 2 (22:04):
Sure?
Speaker 1 (22:04):
Okay?
Speaker 5 (22:05):
You can send your resume your contact information to nine
to one one outreach at Hamilton County, Ohio dot gov.
And if it's something you're truly interested in, you know,
part of the process is observing things like that. You know,
we can always talk about that if you want to
learn more about it.
Speaker 2 (22:21):
Yeah, this is like planning for the future, like in
a year or two I might be able to move
into this part of law enforcement. We haven't even talked
about Alert HC.
Speaker 3 (22:31):
Do you want to do that?
Speaker 1 (22:32):
Yeah, I can bring that up. Alert HC.
Speaker 5 (22:35):
It's a mass notification system to let you know of
emergencies and anything going on throughout Hamilton County. So if
you want to be notified of any weather emergencies, civil
danger warnings, civil emergency messages, evacuations, shelter in place, flood warnings,
any critical safety information, train derailments, yes, right exactly, you
(22:57):
can go to alert HC dot com and you can
sign up for those there as well. There's, like I
think they said, forty two different alerts that you can
be notified to keep yourself and your family safe.
Speaker 2 (23:09):
Let's do the email addresses and the websites again for folks.
Speaker 3 (23:14):
So the smart nine to one one.
Speaker 5 (23:16):
Yes, Smart nine one one is Smart nine one one
dot com. And you're gonna have ALERTHC dot org. It's
alert HC dot org for that one Smart nine one
one dot com. And if you want to set up
any sort of outreach, I go to the schools any
of the classrooms. You know, we have homeschools that will
(23:37):
come in and tour. If you have any sort of
business organization that's interested in, you know, touring and getting
information about the emergency communications center, you can set that
up at nine to one one Outreach at Hamilton County,
Ohio dot gov.
Speaker 3 (23:53):
Is there anything else you want to cover today?
Speaker 2 (23:56):
When not to call? When do you not call nine
one one? Do you have problems with people that abuse that? Oh?
Speaker 5 (24:05):
Well, I wouldn't say abused, but I would say that
nine one one is kind of a catch off for
if people just I always say, if people for some reason,
if they just don't know what to do or where
to call, they call nine one one. So even if
it's information or if they need a phone number, or
(24:28):
they're looking for, you know, something else within the county
or within this city, if they have, you know, problems
with their landlord or something like that, people call nine
one one for everything. And you don't want that, No,
I mean, if it's not an emergency, right, you know,
then don't call.
Speaker 3 (24:46):
Isn't there a three one one to call if you need?
Speaker 1 (24:49):
Governments at the City of Cincinnati has three one one
one one.
Speaker 3 (24:52):
Okay, yeah, and you know, I've moved around quite a bit.
Speaker 2 (24:55):
I try to get my local police department's number in
my phone pretty quickly because oftentimes you know, you want
to report something, but you know it's not really an emergency,
and you'll still get a dispatcher for the most part. Yes,
and if you if they don't have that, then it'll
send it on to the dispatch in the county.
Speaker 5 (25:11):
It will come to us, and we have so we
take the emergency and non emergency. So if it's especially
if it's a report, if it's just a report needed
or something like that shot fire, Yeah, I mean, definitely
call nine one one.
Speaker 1 (25:24):
And I always tell the kids. I think it applies
to everyone.
Speaker 5 (25:28):
I mean, I hate say, but if you're just not sure,
if you're somewhere and your gut tells you something's wrong
and you're just honestly truly not sure, call nine on one.
You're not going to get in trouble for that, and
we'll do our best to help you to get you
the right resources that you need.
Speaker 2 (25:43):
And if you miss dial and you hang up, guess
what happens.
Speaker 1 (25:48):
Yeah, so we will call you back.
Speaker 5 (25:50):
But if you miss style and you catch it and
you really, don't hang up, let us know it's a
miss style. Just stay on the line, because it actually
takes up more time because that hang up call kind
of goes to a line of calls that we have
to call back, so everything kind of piles up. It'll
save us time on our end, you know, just save
(26:13):
us time.
Speaker 1 (26:13):
So just don't hang up. Tell us it's a misstyal.
No one's going to get in trouble, not.
Speaker 3 (26:17):
A big deal.
Speaker 1 (26:18):
And you can text number one.
Speaker 3 (26:20):
Oh that's right, Yeah, let's talk about that.
Speaker 1 (26:22):
You can text nine one one.
Speaker 5 (26:24):
So we do not take video and pictures at Hamilton County,
but you can text. We treat it the same as
like a phone call, so we're going to ask you
the same questions. We're not going to be taking a
voice call while we're texting you. But yes, you can text.
So if you are in a situation where you truly
cannot call, text nine one one. Text is great if
(26:46):
you're in a situation that it's not safe for you
to call, but you need help. If you're in a
situation where helps needed and there's it's just really loud,
so doing a voice call wouldn't work.
Speaker 1 (26:55):
Is nobody will be able to hear you. You know,
text nine one one's.
Speaker 2 (26:58):
An option.
Speaker 3 (27:00):
Snyder.
Speaker 2 (27:00):
She's a nine to one one outreach coordinator for Hamilton County.
Thanks for coming in.
Speaker 1 (27:04):
Thank you for having me. I appreciate it.
Speaker 3 (27:07):
All right. That does it for this week.
Speaker 2 (27:08):
The links that you heard about on this show today
are on the iHeartRadio podcast. It's iHeart Sinsey with Sandy Collins.
I'd love to hear from you too. Just give me
your guest suggestions show ideas. Maybe you've got questions about
his shoes here in the Tri State. Email me iHeart
Sinsey with an I at iHeartMedia dot com. Iheartsincy at
iHeartMedia dot Com.
Speaker 3 (27:29):
Till next week.
Speaker 4 (27:30):
I'm Sandy Collins. Thanks for listening.
Speaker 2 (27:32):
iHeart Cincy is a production of iHeartMedia, Cincinnati
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