October 21, 2024 • 21 mins
On the 50th episode of Let's Talk About Cents we are joined by Jordan Keane to talk about the newest branch in Wapakoneta!
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Episode Transcript
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Speaker 1 (00:00):
Meet Penny. She's got a husband, three kids, two dogs,
a car, and a brand new house with a white
picket fence. How did Penny do all that? Penny called
Superior Credit Union. Superior offered a one stop shop to
help her locate, by insure and close on her new home,
and Superior gave her a rebate equal to twenty percent
of her real estate commission.
Speaker 2 (00:19):
Be like Penny.
Speaker 1 (00:20):
Check out the new Superior Home rebate from Superior Credit Union.
Visit Superior hoomerebate dot com for details. MMLS number seven
four six three five seven Equal Opportunity Lender.
Speaker 2 (00:30):
This podcast was recorded in the iHeartRadio line of Podcasting Center.
Hello everyone, and welcome back to another episode of your
favorite podcast. Let's talk about since it is me Chandler
once again, your hosts the MC, you could say, and
we are back, like I said, for another episode. And
(00:51):
today we have an amazing guest. And it's actually crazy
because this is actually our fiftieth episode of the podcast,
so our guest is very special today. But of course
you guys know that I like to do a little
keeping up the books and just get a couple things
out of the way before we get into our guests
for this episode. So I just want to say thank
you to everyone for a great twenty twenty four on
(01:13):
behalf of myself and the rest of Superior. Celebrating seventy
years in twenty twenty four has been just amazing. We've
done so much for our members, We've done so much
in the community, We've done so much for our employees
that twenty twenty four has been a crazy, fun year
and I'm honestly kind of sad that it's coming to
a close because it's not every year it could celebrate
seven years in service, and just want to say thank
(01:35):
you to all of our members for just a great
year and for a great seven years. The past like
week and a half or so, we've had our last
couple events for the year. We had an event on
Saturday in Toledo. On Friday was our event in a
lighter Road that was our headquarters, and then the week
before that we were down in Cincinnati. So just thank
you to all of our members, all of our food
(01:57):
trucks that we had, all the other radio stations that
came and make those very special. So just thank you
guys so much for a great twenty twenty four and
we are looking forward to twenty twenty five. Being in marketing,
I'm not sure how we're gonna top top this year
with such a great theme and such just a great
overall year, but we are going to work very hard
at that and hope that we can have an awesome
(02:17):
twenty twenty five. Without further ado, we will get to
our guests. She's patiently waiting. It is service as show
Shit team lead at our newest branch in Wapawk. Jordan Keene. Welcome, Jordan, Hey,
thanks for having me. How's it going. It's going yeah, yeah, yeah,
you excited? Is this your first ever podcast? Uh?
Speaker 3 (02:37):
Yeah, I think so.
Speaker 2 (02:38):
Okay, Well, it's super simple. I mean we'll just have
a little conversation here. Well chow, we'll get to know you,
get to know what you do is superior, what you like,
what you don't like, your deepest dark is secrets. And
then you've probably saw the questions at the end of
Rapid Fire Questions. That's a fun little segment that we
like to do. It's towards the.
Speaker 3 (02:54):
End, so sounds good.
Speaker 2 (02:55):
So Jordan, just tell us about yourself. Who are you?
Speaker 4 (03:00):
Uh, well, my name is Jordan Keene. I worked for
Superior Credit Union. Obviously, I actually didn't grow up in
Ohio though, that's a fun fact. I'm actually from the
East Coast, from the outer Banks of North Carolina. I
moved here in twenty fifteen. I got hired by Superior
in twenty sixteen and ever since then, that's what's where
(03:21):
I've been awesome.
Speaker 2 (03:22):
So, so when you first got hired a Superior, what
was your position?
Speaker 4 (03:27):
Well, so I got hired as a part time teller.
I was at the Allentown branch for a while, got
moved around, I floated. I've worked pretty much everywhere in
the Central Region, literally every branch, which is nice. I
like to meet all the employees, the different members. I've
got to meet and socialize with a lot of people
over the years.
Speaker 2 (03:47):
How long were you a teller for like, because I
think we worked.
Speaker 4 (03:52):
Well, so technically i've so I've been with the company
about eight years. So in between there, I did work
in collections. So I worked in collections for about a year.
So besides that one year there and then I had
moved and come back. I've been in total eight years,
(04:13):
so okay, yeah, so.
Speaker 2 (04:14):
We were a teller at the same time then, yeah, yeah,
I kind of like we ever worked together at the same.
Speaker 4 (04:21):
Branch, but maybe at a light at some point, because
I know you were at.
Speaker 3 (04:25):
Delphis for a while.
Speaker 2 (04:26):
Yeah, maybe like once or twice. Maybe like once or twice. Yeah, yeah,
those teller days so long ago. But really it's only
been like three years or so. So, so, so what
do you do now? You're at Spirior.
Speaker 4 (04:41):
So I'm technically what they call universal, So I do
like teller slash front desk slash FSR, so like the
office administration stuff, kind of a mix of that. But
it's kind of hard to say for sure because it's
it's a little bit of everything.
Speaker 3 (05:01):
So just whatever they tell me, actually, but.
Speaker 2 (05:04):
Something unique about the branch that you're at. You're at
the newest branch in Wallwalk on Apollo Drive. It's by
the Lows and waffle House for you Wallfwalk people. Ye,
there's no there's no teller line.
Speaker 3 (05:14):
No, there's not. Obviously.
Speaker 4 (05:16):
The biggest difference, uh with not having a traditional teller
line and the branch being machine based is the members
come in for the first time and they're a little
taken back because they don't know where to go. They're
kind of confused, and you know, once we kind of
get through the process of telling them like, hey, this
is how this branch works.
Speaker 3 (05:36):
You know, some are on board, some aren't, but we're
working on it. I think a.
Speaker 4 (05:40):
Lot of them are getting more used to the fact that, uh, location,
convenience of just having having that branch over there, not
having to go downtown if you don't want to have
to go over to that side, just being able to
get into your quick, easy transactions.
Speaker 2 (05:57):
Yeah. Do do you hear a lot of like push
that there's not a tether line and then I guess,
how do you like resolve that or do some of
them just up and go to the one that's downtown.
Speaker 4 (06:07):
We've only ever really had a couple people that were
just like literally come in, see it, get confused and
just walk back out, and I'm like, wait no, but
they're god.
Speaker 3 (06:19):
Other than that, I mean, when we do have people
come in.
Speaker 4 (06:23):
As far as the pushback on not wanting to use
the machine, stuff like that, I always I mean, we're
fully functional branch still, so anything they would rather not
do at the machine, I just take care of it
the front desk for them.
Speaker 3 (06:37):
You know, obviously we're not gonna.
Speaker 4 (06:39):
Let them go away without trying to help them first.
But yeah, I mean, you know, not everybody is right
on board, but yeah, we're getting there.
Speaker 2 (06:47):
Just to clarify for everyone listening. So, the Wallwawk branch
downtown is still there, has a full service Telor line,
but the new one that we opened up earlier this
year in April doesn't have any tellers. It's it's one
of our newer branches in the newer that we're kind
of pushing for. And inside you do have your staff members,
but the tailer line instead of a tile line are
im machines and these are interactive teller machines and they
(07:10):
are like ATM but like on steroids.
Speaker 3 (07:13):
That what you'd say, Yeah, just fanci.
Speaker 2 (07:15):
Yeah. So what can they all do compared to just
a regular ATM.
Speaker 3 (07:18):
Oh gosh, like almost everything. Yeah.
Speaker 4 (07:21):
So it can print many statements, It can make payments,
it can do transfers, it can do withdrawals, it can
do cash deposits and do check deposits. I mean pretty
much all of the basic transactions that you see every
single day at a regular tailer line.
Speaker 3 (07:39):
It can do all of those functions you see.
Speaker 2 (07:41):
That they can. They can print many statements, it can yeah.
Speaker 4 (07:43):
It like gives you the option to do between the
five or ten LASH transactions and it'll like print it out.
Another cool thing which is kind of hard to read
because they're small, like receipts, but like when you print
receipt when you're depositing a check, it actually has an
option where it'll say, do you want a receipt with
a check image? And it'll even print like a release
(08:06):
like miniature version of the check.
Speaker 2 (08:08):
But it's like in the shape of like your receipt though,
like it's on that paper.
Speaker 3 (08:11):
Yeah, it's kind of cool.
Speaker 2 (08:12):
That's pretty cool. What what is something about your job
that you're like, you love it's like your favorite part,
that's what you wake up for. Is there something in particular?
Speaker 3 (08:22):
I mean the members.
Speaker 4 (08:23):
I you know, we've grown a lot over these last
eight years working here.
Speaker 3 (08:27):
Uh, A lot of the members that.
Speaker 4 (08:29):
I see on a daily basis, you know that are
on a first name basis, We you know, get to
communicate and you know, it's it's just nice seeing them
and having them come in and being able to help
them with whatever they need and just being.
Speaker 2 (08:46):
A yeah, that's not about a credit union. I mean
we're so member focused. So like what percentage of our members.
Would you say that come in that you know they're
their first name?
Speaker 4 (08:55):
Oh gosh, I sleep problem. I would I would say
a good eighty to eighty five percent.
Speaker 3 (09:04):
Yeah.
Speaker 4 (09:04):
Yeah, Like you you see them a lot. You get
to know them, even if you can't think of their
name right away. Sometimes you see their face and it's like, oh,
I already know what they want to do transaction wise,
Like it's it's just one of those things that you
pick up on really fast.
Speaker 2 (09:18):
Yeah, that's awesome. That's just another cool thing about just
being like in a smaller town like Wapoc, Like you
just know your members. They know what to expect when
they come in, Like they have a routine. They like
that day to day, Like just same thing when they
come in, and they just like that routine.
Speaker 3 (09:33):
Yeah.
Speaker 4 (09:34):
Yeah, And I think that's what's nice, is uh. Since
I've moved to wallpack and stuff, knowing the community and
all of the outreach I try to do within the
community itself with all the extra events and stuff like that,
I get to know them outside of the Credit Union
as well, but it also helps bring them into the
Credit Union.
Speaker 2 (09:52):
Yeah, so we do a lot in Wallpoc. Are you
going to do the Halloween parade.
Speaker 3 (09:56):
I am every air. Yeah, it's one of my favorite.
Speaker 4 (09:59):
I don't I I've never.
Speaker 3 (10:04):
Really dressed up for it. I don't think.
Speaker 4 (10:07):
I usually just put on some superior wear and try
to stay warm and yeah, but uh, I don't know
what I think one of years will have to really
think about that.
Speaker 2 (10:16):
And it's next week, right it is, No, it's okay,
I think next week.
Speaker 3 (10:22):
Yeah, at time flies yeah, yeah.
Speaker 2 (10:24):
It's already Halloween time, and then Thanksgiving we'll be here,
and then it's Christmas and then it's two years. Then
it's twenty twenty five and yeah another year order yep,
that's crazy. Yeah, So how long between both bridges have
you actually worked in Wallpak?
Speaker 3 (10:38):
So between the two.
Speaker 4 (10:42):
I the end of no November of twenty twenty is
when I went to the downtown.
Speaker 3 (10:51):
Location in Wallpark.
Speaker 4 (10:52):
So between working there and then I was at Saint
Mary's for almost two years once I had taken a
position over there, and so man, really just a couple
of years, yeah, all in all. But I mean I've
always like helped and stuff even when I wasn't like
(11:14):
stationed there. But yeah, only a couple of years really, Yeah.
Speaker 2 (11:18):
I see that. So that new branch, because you're at
the new one, do you hear like compliments about like
the space theme and stuff, because that interior is like
so cool. I do.
Speaker 4 (11:28):
It's funny you say that because I have people come
in all the time and praise that and they just
talk about like how unique it is and just the
fact that like they've never seen anything like it, and
how they just really enjoy going in there just for that, Yeah,
just to see the space and stuff, because.
Speaker 3 (11:45):
It's really cool.
Speaker 4 (11:46):
I remember telling a remember one time, because I was like, yep,
I said, we're expanding. I said, you know, if we
ever build on the Moon, I know what our branch
is gonna look like.
Speaker 3 (11:57):
Look like this.
Speaker 2 (11:57):
So yeah, have you ever been in that space music
across the street in your I have.
Speaker 3 (12:02):
I've been there once.
Speaker 4 (12:04):
It's been a few years now, but it was back
when they were they were doing some big event and
so uh, it was just like a quick walkthrough and stuff.
But it was really cool. I again, I like how
we ended up pairing with that because it really just
ties everything together.
Speaker 2 (12:22):
Yeah, we formed a nice relationship with them, and they
were at our grand opening and they donated a auction
item to our golf outing that was just in September.
So yeah, like foreign that relationship with them and stuff
as it's been really cool. But I would like to
get back into that museum again. I haven't been in
probably like fifteen years or so. Yeah, I would like
to go. So since there's no tele line at the
(12:46):
new brand, did you ever miss like handling money or
doing transactions and stuff like that.
Speaker 3 (12:51):
Yeah, a little bit.
Speaker 4 (12:53):
I have always loved the concept of like working with the.
Speaker 3 (12:56):
Cash and stuff. And I'm a bit OCD.
Speaker 4 (12:59):
So even even with the cash that I still handle
now and stuff, I'm always very neat and tidy about things.
I'm just very prideful on how I keep stuff and
uh so it it's nice because you know, I don't
really have to worry about as much being at like
the traditional teller list line and stuff like that.
Speaker 3 (13:20):
But I mean I.
Speaker 4 (13:23):
Still handle it a little bit, just not as often.
Speaker 2 (13:26):
But do you guys have a road coin there? We
do always could come in and get real coick.
Speaker 4 (13:31):
Yeah, so I do keep some back because we do
have a couple of businesses actually that already have been
coming to us to get their coin instead of having
to go back to the other branch.
Speaker 2 (13:41):
So okay, yeah, I always wonder that about the telorless
branches and you guys can do you guys do like
bulk deposits, like if a business brings in one too.
Speaker 3 (13:49):
Yeah, oh yeah.
Speaker 4 (13:50):
I have a couple of businesses that are pretty regular
that I've already it started getting familiar with and stuff
from being over there.
Speaker 2 (13:58):
Nice. Nice, let's see her and do you you're kind
of you're a team leader there right at the branch.
Technically I have anyone like underneath you that you have
to like oversee, So.
Speaker 4 (14:11):
Not like I did on a regular teller line kind
of now since I'm like a universal, I'm more under
the category of like the fsrs and stuff. So even
though I still have like one foot in the side
of the teller stuff, I have, we have one other
girl that does work.
Speaker 3 (14:33):
That's kind of like my backup.
Speaker 4 (14:34):
I guess you would say, like you know how you
traditionally would who helps fill in covers lunches, stuff like that.
Other than that, though, I mean, we both report to
our branch manager, so we don't really have like anybody
to kind of oversee, which is nice because I can just.
Speaker 3 (14:51):
Yes, exactly.
Speaker 2 (14:54):
But when you were a team leader at like St.
Mary's or Saint Mary's or the downtown branch, like, that's
what's the different, and it's not the responsibilities to overtake.
Speaker 3 (15:02):
I mean a lot.
Speaker 4 (15:03):
So when you become a team lead in the first place,
there's those extra jobs you get of the tellers, You oversee,
the scheduling, the day to day work like that that
you don't really think about when you're a backup, even
though they do such a great job of training us
as backups in case we ever do get called upon
(15:25):
to be able to to be a team lead somewhere.
And besides, like you know, having to you know, make
sure that the tellers are on time or you know,
scheduling to make sure that everything works for everybody, and
(15:45):
just like kind of the little things like that.
Speaker 3 (15:49):
Cash orders.
Speaker 4 (15:52):
You know, it's just kind of a lot of little
things that just kind of add up into that that
team lead role, which I still have to do some
of those things, but again not as much because I
don't really oversee anybody.
Speaker 2 (16:03):
So that's kind of nice, yeah, because I remember when
I took over backup and Delphis in my tailor days.
I mean, it's it is a big jump and you're
responsible for, you know, being the first teller there, you're
you're counting the vaults, you're counting the cash machines, you're auditing,
you're ordering cash, you're counting coin, Like, yeah, it really
is a lot. Is it goes into the day to
(16:24):
day task of being a teller. It's not just okay,
the pause any money from remember paying their loan payment, Like,
you're doing a lot of stuff behind the scenes that
a lot of times members don't see or really no
one else besides a teller we'll see.
Speaker 4 (16:37):
Right, Yeah, a lot of responsibilities, meetings. I mean, there's
a lot that still goes into it.
Speaker 2 (16:43):
And yeah, definitely. Okay, well, Alex, there we have. I
have like one more question and then we're gonna do
the rapid fire question, which if you've listened to our
podcasts in the past, is a nice little like just
something to kind of ease off and kind of just
something fun to end with. But I always like to
ask one other question to all of a guests that
I think we've had this summer. I asked this question,
(17:04):
is there like one piece or like one tip talking
like financial advice wise that you always give, like one person,
So it's like your bread and butter, like this never fails.
It's always like one tip that you give someone. And
if you don't have one, that's fine. But I just
like to ask this question. Oh my gosh, I think
if I had wanted, it's probably always never be late
(17:25):
on a loan payment. I always pay your loans on time.
Or like Colin Jarvis's was, he had kind of like
a complex one, but he was like, have like a
board of directors almost because he said it, have a
financial advisor, have a lawyer, and have someone else and
they always are looking out like for your best interest, right,
But like if it's just like one little tip, like
(17:46):
you always like try to just lead members in the
right direction, or if they ever asked like you for advice,
there's always like one thing that you give. Yeah, I mean,
or is there one rule that you live by financially?
Speaker 3 (17:57):
No, fine, I mean the loan payment is good.
Speaker 4 (18:02):
Yeah, obviously keeping up to date on stuff like that
is good. It really, I feel like it's hard to
answer something like that with how the economy is right now,
because I feel like it changes when the economy changes,
So there's just not really I feel like a good
solid answer to that.
Speaker 3 (18:23):
Yeah, personally right right now.
Speaker 2 (18:25):
No, yeah, totally. I just always like to see what
people have to say, and I just like to pick
their brain in a question like that. And yeah, sometimes
it's not always as simple as your bills.
Speaker 3 (18:33):
That's good though.
Speaker 2 (18:34):
Yeah, yeah, that's because you missed one loan payment and
you're seeing your credit score decrease by on your point
right right, that is on your credit report for like
seven years.
Speaker 4 (18:43):
Well and then members come in and they, you know,
ask for other loans or different products and.
Speaker 2 (18:48):
Yeah, and you just take yourself in a hole. Yeah,
always pay your loans people. Yes, And we say that
because we're a credit union. Yeah they will. Yeah, it's okay, Well, Jordan,
this is the last part and this is always the
fun part. So this is just the rapid fire question series.
So we're just gonna ask you option A or option B.
And you said to tell us one which one you're
(19:09):
gonna choose? Okay, So do I say, like, I'll ask
the question. You just picked one? Okay, all right, So
here we go, winter or summer, summer, I agree, TV.
Speaker 3 (19:20):
Series or movies, TV series.
Speaker 2 (19:24):
And I know we talk about this on the way
and what's your favorite TV series? Oh?
Speaker 3 (19:27):
The Office? Obviously, that's a great choice.
Speaker 2 (19:30):
Would you rather text or call? Text? Uh? Pizza or
tacos pizza pizza? Oh, let's good choice. Are you a
morning person or a night person? Night night? Uh? City
or country city city? Yeah, that's all I would say? Too,
(19:53):
cake or pie cake, cocher, pepsi, pepsi? Yep? All right?
Speaker 3 (20:00):
All right?
Speaker 2 (20:00):
Uh? Night in or night out?
Speaker 3 (20:03):
Night out?
Speaker 2 (20:04):
Okay? iPhone or Android iPhone? There we go my phone.
Yea beach vacation or an amusement park beach?
Speaker 3 (20:11):
I grew up on the beach.
Speaker 2 (20:12):
There you go from.
Speaker 4 (20:13):
Yeah.
Speaker 2 (20:14):
And then what is the best Mario Kart character?
Speaker 3 (20:18):
Best?
Speaker 2 (20:19):
Like the best? Which one do you always choose when
you play? Probably Yoshi Yoshi?
Speaker 3 (20:26):
I love it.
Speaker 2 (20:27):
That's great you say that because you've never had that
answer before. Everyone always has.
Speaker 4 (20:31):
It's just funny, like because they're so small, so you
think like him in a little souped up like Clart
versus Donkey Kong, who's just like buffed out.
Speaker 2 (20:41):
No, that's a great answer. We've never gotten Yoshi before.
I love answer.
Speaker 3 (20:43):
He's so cute.
Speaker 2 (20:44):
Well, Jordan, thank you so much for coming out to
the studio and recording this podcast with us. I hope
you had a great time.
Speaker 3 (20:50):
Yeah, of course, thanks for having me.
Speaker 2 (20:52):
Yeah, and everyone for listening. Thank you so much for listening.
This is another episode of Let's Talk About Since this
podcast was recorded in the iHeartRadio Podcasting Center. Thanks for listening.
Meet Penny. She's got a husband, three kids, two dogs,
a car, and a brand new house with a white
picket fence. How did Penny do all that? Penny called
Superior Credit Union. Superior offered a one stop shop to
help her locate, by insure and close on her new home,
and Superior gave her a rebate equal to twenty percent
of her real estate commission.
Speaker 2 (00:19):
Be like Penny.
Speaker 1 (00:20):
Check out the new Superior Home rebate from Superior Credit Union.
Visit Superior hoomerebate dot com for details. MMLS number seven
four six three five seven Equal Opportunity Lender.
Speaker 2 (00:30):
This podcast was recorded in the iHeartRadio line of Podcasting Center.
Hello everyone, and welcome back to another episode of your
favorite podcast. Let's talk about since it is me Chandler
once again, your hosts the MC, you could say, and
we are back, like I said, for another episode. And
(00:51):
today we have an amazing guest. And it's actually crazy
because this is actually our fiftieth episode of the podcast,
so our guest is very special today. But of course
you guys know that I like to do a little
keeping up the books and just get a couple things
out of the way before we get into our guests
for this episode. So I just want to say thank
you to everyone for a great twenty twenty four on
(01:13):
behalf of myself and the rest of Superior. Celebrating seventy
years in twenty twenty four has been just amazing. We've
done so much for our members, We've done so much
in the community, We've done so much for our employees
that twenty twenty four has been a crazy, fun year
and I'm honestly kind of sad that it's coming to
a close because it's not every year it could celebrate
seven years in service, and just want to say thank
(01:35):
you to all of our members for just a great
year and for a great seven years. The past like
week and a half or so, we've had our last
couple events for the year. We had an event on
Saturday in Toledo. On Friday was our event in a
lighter Road that was our headquarters, and then the week
before that we were down in Cincinnati. So just thank
you to all of our members, all of our food
(01:57):
trucks that we had, all the other radio stations that
came and make those very special. So just thank you
guys so much for a great twenty twenty four and
we are looking forward to twenty twenty five. Being in marketing,
I'm not sure how we're gonna top top this year
with such a great theme and such just a great
overall year, but we are going to work very hard
at that and hope that we can have an awesome
(02:17):
twenty twenty five. Without further ado, we will get to
our guests. She's patiently waiting. It is service as show
Shit team lead at our newest branch in Wapawk. Jordan Keene. Welcome, Jordan, Hey,
thanks for having me. How's it going. It's going yeah, yeah, yeah,
you excited? Is this your first ever podcast? Uh?
Speaker 3 (02:37):
Yeah, I think so.
Speaker 2 (02:38):
Okay, Well, it's super simple. I mean we'll just have
a little conversation here. Well chow, we'll get to know you,
get to know what you do is superior, what you like,
what you don't like, your deepest dark is secrets. And
then you've probably saw the questions at the end of
Rapid Fire Questions. That's a fun little segment that we
like to do. It's towards the.
Speaker 3 (02:54):
End, so sounds good.
Speaker 2 (02:55):
So Jordan, just tell us about yourself. Who are you?
Speaker 4 (03:00):
Uh, well, my name is Jordan Keene. I worked for
Superior Credit Union. Obviously, I actually didn't grow up in
Ohio though, that's a fun fact. I'm actually from the
East Coast, from the outer Banks of North Carolina. I
moved here in twenty fifteen. I got hired by Superior
in twenty sixteen and ever since then, that's what's where
(03:21):
I've been awesome.
Speaker 2 (03:22):
So, so when you first got hired a Superior, what
was your position?
Speaker 4 (03:27):
Well, so I got hired as a part time teller.
I was at the Allentown branch for a while, got
moved around, I floated. I've worked pretty much everywhere in
the Central Region, literally every branch, which is nice. I
like to meet all the employees, the different members. I've
got to meet and socialize with a lot of people
over the years.
Speaker 2 (03:47):
How long were you a teller for like, because I
think we worked.
Speaker 4 (03:52):
Well, so technically i've so I've been with the company
about eight years. So in between there, I did work
in collections. So I worked in collections for about a year.
So besides that one year there and then I had
moved and come back. I've been in total eight years,
(04:13):
so okay, yeah, so.
Speaker 2 (04:14):
We were a teller at the same time then, yeah, yeah,
I kind of like we ever worked together at the same.
Speaker 4 (04:21):
Branch, but maybe at a light at some point, because
I know you were at.
Speaker 3 (04:25):
Delphis for a while.
Speaker 2 (04:26):
Yeah, maybe like once or twice. Maybe like once or twice. Yeah, yeah,
those teller days so long ago. But really it's only
been like three years or so. So, so, so what
do you do now? You're at Spirior.
Speaker 4 (04:41):
So I'm technically what they call universal, So I do
like teller slash front desk slash FSR, so like the
office administration stuff, kind of a mix of that. But
it's kind of hard to say for sure because it's
it's a little bit of everything.
Speaker 3 (05:01):
So just whatever they tell me, actually, but.
Speaker 2 (05:04):
Something unique about the branch that you're at. You're at
the newest branch in Wallwalk on Apollo Drive. It's by
the Lows and waffle House for you Wallfwalk people. Ye,
there's no there's no teller line.
Speaker 3 (05:14):
No, there's not. Obviously.
Speaker 4 (05:16):
The biggest difference, uh with not having a traditional teller
line and the branch being machine based is the members
come in for the first time and they're a little
taken back because they don't know where to go. They're
kind of confused, and you know, once we kind of
get through the process of telling them like, hey, this
is how this branch works.
Speaker 3 (05:36):
You know, some are on board, some aren't, but we're
working on it. I think a.
Speaker 4 (05:40):
Lot of them are getting more used to the fact that, uh, location,
convenience of just having having that branch over there, not
having to go downtown if you don't want to have
to go over to that side, just being able to
get into your quick, easy transactions.
Speaker 2 (05:57):
Yeah. Do do you hear a lot of like push
that there's not a tether line and then I guess,
how do you like resolve that or do some of
them just up and go to the one that's downtown.
Speaker 4 (06:07):
We've only ever really had a couple people that were
just like literally come in, see it, get confused and
just walk back out, and I'm like, wait no, but
they're god.
Speaker 3 (06:19):
Other than that, I mean, when we do have people
come in.
Speaker 4 (06:23):
As far as the pushback on not wanting to use
the machine, stuff like that, I always I mean, we're
fully functional branch still, so anything they would rather not
do at the machine, I just take care of it
the front desk for them.
Speaker 3 (06:37):
You know, obviously we're not gonna.
Speaker 4 (06:39):
Let them go away without trying to help them first.
But yeah, I mean, you know, not everybody is right
on board, but yeah, we're getting there.
Speaker 2 (06:47):
Just to clarify for everyone listening. So, the Wallwawk branch
downtown is still there, has a full service Telor line,
but the new one that we opened up earlier this
year in April doesn't have any tellers. It's it's one
of our newer branches in the newer that we're kind
of pushing for. And inside you do have your staff members,
but the tailer line instead of a tile line are
im machines and these are interactive teller machines and they
(07:10):
are like ATM but like on steroids.
Speaker 3 (07:13):
That what you'd say, Yeah, just fanci.
Speaker 2 (07:15):
Yeah. So what can they all do compared to just
a regular ATM.
Speaker 3 (07:18):
Oh gosh, like almost everything. Yeah.
Speaker 4 (07:21):
So it can print many statements, It can make payments,
it can do transfers, it can do withdrawals, it can
do cash deposits and do check deposits. I mean pretty
much all of the basic transactions that you see every
single day at a regular tailer line.
Speaker 3 (07:39):
It can do all of those functions you see.
Speaker 2 (07:41):
That they can. They can print many statements, it can yeah.
Speaker 4 (07:43):
It like gives you the option to do between the
five or ten LASH transactions and it'll like print it out.
Another cool thing which is kind of hard to read
because they're small, like receipts, but like when you print
receipt when you're depositing a check, it actually has an
option where it'll say, do you want a receipt with
a check image? And it'll even print like a release
(08:06):
like miniature version of the check.
Speaker 2 (08:08):
But it's like in the shape of like your receipt though,
like it's on that paper.
Speaker 3 (08:11):
Yeah, it's kind of cool.
Speaker 2 (08:12):
That's pretty cool. What what is something about your job
that you're like, you love it's like your favorite part,
that's what you wake up for. Is there something in particular?
Speaker 3 (08:22):
I mean the members.
Speaker 4 (08:23):
I you know, we've grown a lot over these last
eight years working here.
Speaker 3 (08:27):
Uh, A lot of the members that.
Speaker 4 (08:29):
I see on a daily basis, you know that are
on a first name basis, We you know, get to
communicate and you know, it's it's just nice seeing them
and having them come in and being able to help
them with whatever they need and just being.
Speaker 2 (08:46):
A yeah, that's not about a credit union. I mean
we're so member focused. So like what percentage of our members.
Would you say that come in that you know they're
their first name?
Speaker 4 (08:55):
Oh gosh, I sleep problem. I would I would say
a good eighty to eighty five percent.
Speaker 3 (09:04):
Yeah.
Speaker 4 (09:04):
Yeah, Like you you see them a lot. You get
to know them, even if you can't think of their
name right away. Sometimes you see their face and it's like, oh,
I already know what they want to do transaction wise,
Like it's it's just one of those things that you
pick up on really fast.
Speaker 2 (09:18):
Yeah, that's awesome. That's just another cool thing about just
being like in a smaller town like Wapoc, Like you
just know your members. They know what to expect when
they come in, Like they have a routine. They like
that day to day, Like just same thing when they
come in, and they just like that routine.
Speaker 3 (09:33):
Yeah.
Speaker 4 (09:34):
Yeah, And I think that's what's nice, is uh. Since
I've moved to wallpack and stuff, knowing the community and
all of the outreach I try to do within the
community itself with all the extra events and stuff like that,
I get to know them outside of the Credit Union
as well, but it also helps bring them into the
Credit Union.
Speaker 2 (09:52):
Yeah, so we do a lot in Wallpoc. Are you
going to do the Halloween parade.
Speaker 3 (09:56):
I am every air. Yeah, it's one of my favorite.
Speaker 4 (09:59):
I don't I I've never.
Speaker 3 (10:04):
Really dressed up for it. I don't think.
Speaker 4 (10:07):
I usually just put on some superior wear and try
to stay warm and yeah, but uh, I don't know
what I think one of years will have to really
think about that.
Speaker 2 (10:16):
And it's next week, right it is, No, it's okay,
I think next week.
Speaker 3 (10:22):
Yeah, at time flies yeah, yeah.
Speaker 2 (10:24):
It's already Halloween time, and then Thanksgiving we'll be here,
and then it's Christmas and then it's two years. Then
it's twenty twenty five and yeah another year order yep,
that's crazy. Yeah, So how long between both bridges have
you actually worked in Wallpak?
Speaker 3 (10:38):
So between the two.
Speaker 4 (10:42):
I the end of no November of twenty twenty is
when I went to the downtown.
Speaker 3 (10:51):
Location in Wallpark.
Speaker 4 (10:52):
So between working there and then I was at Saint
Mary's for almost two years once I had taken a
position over there, and so man, really just a couple
of years, yeah, all in all. But I mean I've
always like helped and stuff even when I wasn't like
(11:14):
stationed there. But yeah, only a couple of years really, Yeah.
Speaker 2 (11:18):
I see that. So that new branch, because you're at
the new one, do you hear like compliments about like
the space theme and stuff, because that interior is like
so cool. I do.
Speaker 4 (11:28):
It's funny you say that because I have people come
in all the time and praise that and they just
talk about like how unique it is and just the
fact that like they've never seen anything like it, and
how they just really enjoy going in there just for that, Yeah,
just to see the space and stuff, because.
Speaker 3 (11:45):
It's really cool.
Speaker 4 (11:46):
I remember telling a remember one time, because I was like, yep,
I said, we're expanding. I said, you know, if we
ever build on the Moon, I know what our branch
is gonna look like.
Speaker 3 (11:57):
Look like this.
Speaker 2 (11:57):
So yeah, have you ever been in that space music
across the street in your I have.
Speaker 3 (12:02):
I've been there once.
Speaker 4 (12:04):
It's been a few years now, but it was back
when they were they were doing some big event and
so uh, it was just like a quick walkthrough and stuff.
But it was really cool. I again, I like how
we ended up pairing with that because it really just
ties everything together.
Speaker 2 (12:22):
Yeah, we formed a nice relationship with them, and they
were at our grand opening and they donated a auction
item to our golf outing that was just in September.
So yeah, like foreign that relationship with them and stuff
as it's been really cool. But I would like to
get back into that museum again. I haven't been in
probably like fifteen years or so. Yeah, I would like
to go. So since there's no tele line at the
(12:46):
new brand, did you ever miss like handling money or
doing transactions and stuff like that.
Speaker 3 (12:51):
Yeah, a little bit.
Speaker 4 (12:53):
I have always loved the concept of like working with the.
Speaker 3 (12:56):
Cash and stuff. And I'm a bit OCD.
Speaker 4 (12:59):
So even even with the cash that I still handle
now and stuff, I'm always very neat and tidy about things.
I'm just very prideful on how I keep stuff and
uh so it it's nice because you know, I don't
really have to worry about as much being at like
the traditional teller list line and stuff like that.
Speaker 3 (13:20):
But I mean I.
Speaker 4 (13:23):
Still handle it a little bit, just not as often.
Speaker 2 (13:26):
But do you guys have a road coin there? We
do always could come in and get real coick.
Speaker 4 (13:31):
Yeah, so I do keep some back because we do
have a couple of businesses actually that already have been
coming to us to get their coin instead of having
to go back to the other branch.
Speaker 2 (13:41):
So okay, yeah, I always wonder that about the telorless
branches and you guys can do you guys do like
bulk deposits, like if a business brings in one too.
Speaker 3 (13:49):
Yeah, oh yeah.
Speaker 4 (13:50):
I have a couple of businesses that are pretty regular
that I've already it started getting familiar with and stuff
from being over there.
Speaker 2 (13:58):
Nice. Nice, let's see her and do you you're kind
of you're a team leader there right at the branch.
Technically I have anyone like underneath you that you have
to like oversee, So.
Speaker 4 (14:11):
Not like I did on a regular teller line kind
of now since I'm like a universal, I'm more under
the category of like the fsrs and stuff. So even
though I still have like one foot in the side
of the teller stuff, I have, we have one other
girl that does work.
Speaker 3 (14:33):
That's kind of like my backup.
Speaker 4 (14:34):
I guess you would say, like you know how you
traditionally would who helps fill in covers lunches, stuff like that.
Other than that, though, I mean, we both report to
our branch manager, so we don't really have like anybody
to kind of oversee, which is nice because I can just.
Speaker 3 (14:51):
Yes, exactly.
Speaker 2 (14:54):
But when you were a team leader at like St.
Mary's or Saint Mary's or the downtown branch, like, that's
what's the different, and it's not the responsibilities to overtake.
Speaker 3 (15:02):
I mean a lot.
Speaker 4 (15:03):
So when you become a team lead in the first place,
there's those extra jobs you get of the tellers, You oversee,
the scheduling, the day to day work like that that
you don't really think about when you're a backup, even
though they do such a great job of training us
as backups in case we ever do get called upon
(15:25):
to be able to to be a team lead somewhere.
And besides, like you know, having to you know, make
sure that the tellers are on time or you know,
scheduling to make sure that everything works for everybody, and
(15:45):
just like kind of the little things like that.
Speaker 3 (15:49):
Cash orders.
Speaker 4 (15:52):
You know, it's just kind of a lot of little
things that just kind of add up into that that
team lead role, which I still have to do some
of those things, but again not as much because I
don't really oversee anybody.
Speaker 2 (16:03):
So that's kind of nice, yeah, because I remember when
I took over backup and Delphis in my tailor days.
I mean, it's it is a big jump and you're
responsible for, you know, being the first teller there, you're
you're counting the vaults, you're counting the cash machines, you're auditing,
you're ordering cash, you're counting coin, Like, yeah, it really
is a lot. Is it goes into the day to
(16:24):
day task of being a teller. It's not just okay,
the pause any money from remember paying their loan payment, Like,
you're doing a lot of stuff behind the scenes that
a lot of times members don't see or really no
one else besides a teller we'll see.
Speaker 4 (16:37):
Right, Yeah, a lot of responsibilities, meetings. I mean, there's
a lot that still goes into it.
Speaker 2 (16:43):
And yeah, definitely. Okay, well, Alex, there we have. I
have like one more question and then we're gonna do
the rapid fire question, which if you've listened to our
podcasts in the past, is a nice little like just
something to kind of ease off and kind of just
something fun to end with. But I always like to
ask one other question to all of a guests that
I think we've had this summer. I asked this question,
(17:04):
is there like one piece or like one tip talking
like financial advice wise that you always give, like one person,
So it's like your bread and butter, like this never fails.
It's always like one tip that you give someone. And
if you don't have one, that's fine. But I just
like to ask this question. Oh my gosh, I think
if I had wanted, it's probably always never be late
(17:25):
on a loan payment. I always pay your loans on time.
Or like Colin Jarvis's was, he had kind of like
a complex one, but he was like, have like a
board of directors almost because he said it, have a
financial advisor, have a lawyer, and have someone else and
they always are looking out like for your best interest, right,
But like if it's just like one little tip, like
(17:46):
you always like try to just lead members in the
right direction, or if they ever asked like you for advice,
there's always like one thing that you give. Yeah, I mean,
or is there one rule that you live by financially?
Speaker 3 (17:57):
No, fine, I mean the loan payment is good.
Speaker 4 (18:02):
Yeah, obviously keeping up to date on stuff like that
is good. It really, I feel like it's hard to
answer something like that with how the economy is right now,
because I feel like it changes when the economy changes,
So there's just not really I feel like a good
solid answer to that.
Speaker 3 (18:23):
Yeah, personally right right now.
Speaker 2 (18:25):
No, yeah, totally. I just always like to see what
people have to say, and I just like to pick
their brain in a question like that. And yeah, sometimes
it's not always as simple as your bills.
Speaker 3 (18:33):
That's good though.
Speaker 2 (18:34):
Yeah, yeah, that's because you missed one loan payment and
you're seeing your credit score decrease by on your point
right right, that is on your credit report for like
seven years.
Speaker 4 (18:43):
Well and then members come in and they, you know,
ask for other loans or different products and.
Speaker 2 (18:48):
Yeah, and you just take yourself in a hole. Yeah,
always pay your loans people. Yes, And we say that
because we're a credit union. Yeah they will. Yeah, it's okay, Well, Jordan,
this is the last part and this is always the
fun part. So this is just the rapid fire question series.
So we're just gonna ask you option A or option B.
And you said to tell us one which one you're
(19:09):
gonna choose? Okay, So do I say, like, I'll ask
the question. You just picked one? Okay, all right, So
here we go, winter or summer, summer, I agree, TV.
Speaker 3 (19:20):
Series or movies, TV series.
Speaker 2 (19:24):
And I know we talk about this on the way
and what's your favorite TV series? Oh?
Speaker 3 (19:27):
The Office? Obviously, that's a great choice.
Speaker 2 (19:30):
Would you rather text or call? Text? Uh? Pizza or
tacos pizza pizza? Oh, let's good choice. Are you a
morning person or a night person? Night night? Uh? City
or country city city? Yeah, that's all I would say? Too,
(19:53):
cake or pie cake, cocher, pepsi, pepsi? Yep? All right?
Speaker 3 (20:00):
All right?
Speaker 2 (20:00):
Uh? Night in or night out?
Speaker 3 (20:03):
Night out?
Speaker 2 (20:04):
Okay? iPhone or Android iPhone? There we go my phone.
Yea beach vacation or an amusement park beach?
Speaker 3 (20:11):
I grew up on the beach.
Speaker 2 (20:12):
There you go from.
Speaker 4 (20:13):
Yeah.
Speaker 2 (20:14):
And then what is the best Mario Kart character?
Speaker 3 (20:18):
Best?
Speaker 2 (20:19):
Like the best? Which one do you always choose when
you play? Probably Yoshi Yoshi?
Speaker 3 (20:26):
I love it.
Speaker 2 (20:27):
That's great you say that because you've never had that
answer before. Everyone always has.
Speaker 4 (20:31):
It's just funny, like because they're so small, so you
think like him in a little souped up like Clart
versus Donkey Kong, who's just like buffed out.
Speaker 2 (20:41):
No, that's a great answer. We've never gotten Yoshi before.
I love answer.
Speaker 3 (20:43):
He's so cute.
Speaker 2 (20:44):
Well, Jordan, thank you so much for coming out to
the studio and recording this podcast with us. I hope
you had a great time.
Speaker 3 (20:50):
Yeah, of course, thanks for having me.
Speaker 2 (20:52):
Yeah, and everyone for listening. Thank you so much for listening.
This is another episode of Let's Talk About Since this
podcast was recorded in the iHeartRadio Podcasting Center. Thanks for listening.
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