Ep49 Design systems that do the work for you

Ever noticed how the world outside work is full of lessons for how we run things inside it? A quick trip to the shops, a carpark detour, even a crooked sign – everyday moments hold surprising insights about systems, habits, and change. 

In today’s episode, Ishan takes a fresh look at why forcing people against the natural flow – whether in a carpark or your business – rarely works. From traffic bollards to factory checklists, lightbulb studies to sugar measured in ounces, he unpacks the hidden cost of clunky processes and well-intended change done wrong. 

This isn’t just about better management – it’s about unlocking excellence by making the right thing the easiest thing to do. Because when people feel part of the solution, they don’t resist change – they drive it. 

For a copy of Ishan’s book, Unlock, please visit: 
https://ishangalapathy.com/books/ 

MORE ABOUT ISHAN GALAPATHY 
https://ishangalapathy.com/ 

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