Culture isn’t a vibe – it’s a strategic tool. When leaders intentionally shape systems, behaviours, communication, and relationships, they create environments where people thrive and performance follows. Rachel Service is founder of Happiness Concierge, who explores the powerful connection between workplace culture and performance.
Rachel shares her journey from corporate burnout to building a globally recognised business that helps organisations create purpose-driven, high-performing teams. Drawing on her experience with clients such as Google, AMP, and government agencies, Rachel unpacks the what shapes workplace culture – whether by design or by default.
MORE INFORMATION
Happiness Concierge
https://happinessconcierge.com/
Rachel Service LinkedIn
https://www.linkedin.com/in/rachelservice/
Rachel mentions the SBCR model (systems, behaviours, communication and relationships):
https://happinessconcierge.com/hc-insights/guide-to-your-leadership-model
THE SALES DOCTOR
The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/
The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/
The Sales Doctor
https://thesalesdr.com.au/
See omnystudio.com/listener for privacy information.
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