Last week, we explored the art of asking better questions.
This week, we’re tackling the other half of discovery — what you do with the answers.
Too many consultants ask great questions, then default back to their pitch. In this episode, Andrew Sardone breaks down how to use what customers tell you to build trust, tailor recommendations, and close more deals — without pressure or gimmicks.
You’ll learn:
✅ How reflective listening (echoing) builds trust
✅ Why sorting answers into Needs, Wants, and Fears changes everything
✅ How emotional validation improves customer comfort and buying confidence
✅ Real-world scripts that connect discovery to direction
✅ Coaching cues for managers who want consistency on the floor
OFFICE HOURS!! Ready to get your own person game plan set up. Ready to level up the way you should be. Schedule some time: https://calendly.com/andrew-autoknerd
📘 Download the Free Tool: EP60 – The Discovery Mapper (Lite Edition)
Your 1-page worksheet for turning customer answers into guided action.
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Every week we drop real-world tools, tested frameworks, and customer-first strategies that make you the consultant customers trust.
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