When a customer finishes the test drive, you’re standing in one of the most important trust moments in sales. What you say next determines whether they buy — or keep shopping.
In this episode, Andrew shares how clarity, empathy, and pacing create confidence without pressure. You’ll also hear how this mindset connects to the new AutoShop Elite tool for multi-department coaching.
💡 Key Topics
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Turning excitement into confidence
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Reading customer tone and hesitation
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Why the best consultants pause before talking
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Teaching your team to earn commitment, not chase it
🧠 Want the matching training tools?
Download the Free & Pro AutoShop versions at https://autoknerd.com/p/63
AutoKnerd: Where Car Sales Grow Up.
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