When customers start to drift emotionally, they rarely tell you — they just disappear. In this episode, Andrew Sardone breaks down how to spot doubt before it becomes disaster. You’ll get data, scripts, and a new tool that trains emotional radar across every department.
Timestamps: 00:00 – Hook: Silence means drift 02:00 – The three signals of doubt 06:00 – The 43:57 talk-listen rule 09:00 – Scripts that rebuild trust 13:00 – Department breakdown: BDC → F&I 19:00 – Manager Challenge: Log one Confidence Save 22:00 – Wrap-Up and Tools
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