Taylor Carlow, Store Manager and Service Director at River Valley Tractor in Arkansas, shares his background and discusses the history of the dealership. He talks about the different market segments they serve, including residential, small construction, and agriculture. Taylor emphasizes the importance of implementing a CRM system at a dealership to improve service offerings, track customer information, and streamline processes. Looking at the roadmap for Kubota, he highlights their focus on expanding their construction line and the future of electric equipment.
One big challenge that Taylor acknowledges is the issue of creating quotes for multiple brands for dealership customers and the need for technology integration in the ag industry. The overall conversation focuses on the challenges and opportunities in the compact tractor market, and themes discussed included the impact of supply and demand on pricing, the importance of customer relationships and service, the role of marketing in reaching different market segments, and the outlook for the compact tractor market in the coming years.
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