In this episode of Boss Moves in Benefits, hosts Ken Ball and Robin Ball sit down with Sheila Bowers, Leave of Absence Manager at Control Source. Sheila shares her journey into the world of leave administration, how she built CBC’s leave program from the ground up, and why her people-first approach is transforming the way employers handle FMLA, ADA, COBRA, and beyond.
Listeners will hear how Sheila’s team provides a level of empathy and follow-through that’s rare in the industry—from next-day return-to-work monitoring to personalized communication that ensures employees feel supported every step of the way. Plus, you’ll get an inside look at how CBC and Control Source help employers stay compliant, protect against financial risk, and deliver a better employee experience.
This episode is a must-listen for HR leaders, benefits professionals, and executives who want to understand why leave administration is more than just paperwork—it’s about managing people, not processes.
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