Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:00):
Hey, friend, and welcome back to the Boutique Practices Podcast.
(00:03):
Today's episode might sting a little bit, but it's going to set some of y'all free.
I know, and it's called Stop Selling Essential Oils and Start Selling Results.
And listen, I'm not here to batch essential oils or supplements or any products that truly help patients or services or anything like that because I use them myself.
I use modalities, I use all of these things, but here is the truth.
(00:24):
Most boutique practice owners are drowning in distractions.
The distraction trap looks like this.
Every week.
You get another email, another ad, another.
This will change your practice forever opportunity.
And if you do not have a clear filter, you'll start grasping at straws, especially if you're building your practice in desperation versus building it on a promise.
(00:46):
God's promise things start piling onto your plate.
Watering down the very recent your patients came to see you in the first place.
So today we're gonna talk about it.
We're gonna talk about how to recognize shiny objects versus true value adds.
Why clarity on your ideal patient in your core offer is the best filter and how to measure ROI so you stop wasting time on things that don't move the needle.
(01:11):
So let's dive in.
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Hey, friend, and welcome to the Boutique Practices Podcast.
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If you're a woman in healthcare who's felt torn between your mantle as a healer, and let's just say the rest of your life, you are not alone.
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If you've been praying for a business model that is low maintenance part-time.
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All cash, highly profitable and potentially social media optional because you don't have time to be dancing on TikTok all day and you know that you can deliver life-changing results for your patients, but you need something that allows you to have the margin you've been craving, then you're in the right place.
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I'm your host, Dr.
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Alex, and I'm here to show you how to use heavenly strategy to grow a practice and a business that honors every role God's given you.
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From your practice to your home and everything in between.
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Think Proverbs 31.
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Wisdom meets boutique practice simplicity.
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So whether you're rocking scrubs, yoga pants, or a spit on cupboard t-shirt, take a deep breath, press play, and let's build the dream practice God's placed on your heart today.
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Okay.
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I'll be honest.
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My inbox is insane.
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I get hundreds of emails every week saying, add this to your practice, sell this product.
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Here's the missing link to Profit I.
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And I don't, honestly, I don't know how I get all of them.
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I know I signed up for some stuff, but I feel like my email is just out there and it's it's overwhelming.
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And you know what, you probably are experiencing the same thing.
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It's like once you get letters behind your name all of a sudden and somehow your email gets out there like.
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Everybody and their mom wants to sell you something for your practice.
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And so when you're scaling or maybe feeling a little dis desperate, um, or even if you're just like a naturally optimistic person like me, everything starts to look like an opportunity.
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And I have can tell you I have fallen into the trap multiple times myself.
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Um, but the problem is that these.
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Are distractions.
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And they're not just distractions in your time, they, but they also cost you money.
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They cost you focus.
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They water down your message.
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They eat up your attention and pull you away from the real things that build your practice.
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And before you know what, whats ends up happening.
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And so you're working more hours than you wanted, missing time with your family and feeling behind.
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And then from there, it's just a spiral.
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If you continue to repeat that cycle, and ask me how I know I've been there.
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So with that said.
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We first wanna start with clarity by having a filter, okay? The key is without clarity on your ideal patient, what they value, what's important to them, and what your core offer is.
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You have no filter.
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Your ideal patient isn't looking for essential oils or supplements, or the latest gadget.
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Can I tell you that? That's okay.
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They are looking for transformation.
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They want results.
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They want the thing that you do best.
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Okay.
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Once you're clear on that, clear on your brand, your core offer, your promise, everything else gets filtered through one question.
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Does this actually add value to the transformation I already provide? And if the answer is no, or even maybe it is a shiny object, delete the email, move on.
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Don't think about it anymore.
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Okay.
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I wanna give you personal example for myself.
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Okay? Over the past years, I've bought so many courses, clinical courses, business courses, all kinds of trainings.
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I've bought several devices that are just sitting in drawers right now, and I've wasted tons of money, like thousands of dollars and hours on things that I didn't actually need.
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And sometimes you're exploring and you're learning but at the same time.
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Often we get caught in the urgency messages and the sale and the, the emotional sweep of this thing is gonna change your life practice.
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That if you just set it on the shelf and your mind and said, I'll come back to it in three to six months, you might forget about it.
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It probably isn't something that you need.
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It's probably not even something that you want.
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And so.
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What I learned to do is to be not only filtering through this mind, uh, this concept of does this already add value to the transformation that I provide? Does this add to my core offer? Does this make what I do better? Can I achieve better results? Are my patients going to see their transformation either quicker, faster, or in more depth than they would have with what I'm currently doing? If that's a yes.
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Then I still, this little hack for me is I put it on my, to think about in one month list, because if I'm not thinking about it and I'm not still thinking about it in one month, then it's, I don't need it.
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The other thing that I do is be very intentional about determining how you are going to invest in that thing.
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Even if it's a $30 thing, does it fit your budget now? Did you budget for it? If you didn't, then you need to wait and put it in your budget again.
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That gives you the opportunity to think about it a little bit longer and make sure it's the right fit.
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Trust me, it's not going anywhere if, if it's something that they're trying to sell for a while.
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I think about it all the time.
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I've been on so many sales calls where they're like, you have to buy now.
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Like if you, these are the bonuses you're gonna miss out in FOMO and all these things.
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And I'll be honest, I've done some of that myself, but I've also learned to recognize and realize where the heart and the nature of those messages come from.
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Yes, God can.
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Provide urgency for us to do certain things.
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And if you feel Holy Spirit moving and giving you urgency and you are clear and you know what the Holy Spirit sounds like and you've done the work to know that, then yes, clearly move in the Holy Spirit's urgency.
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But if you don't have that discernment and you haven't worked on that muscle yet, most of the time urgency is not coming from the Lord.
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Urgency is coming from the enemy, it's coming from a distraction.
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Scarcity is the exact same way, like I said, most.
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Products that are out there.
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Most co coaches, like they're gonna continue doing their, but like they don't build something with the intention of not doing it six months from now.
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So again, if you put it on the back burner and say, I'm gonna build this into my budget, I'm gonna think about it in six months, I'm gonna review it.
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It will still be there if it is still important.
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Okay.
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So lemme give you a positive example of how this worked out.
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Of all the things that I've done and all the shiny objects I've chased, there's one that actually stands out that was not a shiny object when I started doing this filter.
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Um, it's a device that I used for C-section scar release, and I had tried a couple of different things before and learned some different skills and they were adding value, but I wanted something that was gonna save time and get better results.
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And when I found this thing, I was like, oh my gosh, this is a no brainer.
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But I resisted buying it for a long time.
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Because I wanted to make sure after having invested in cups and scrapers and this, and these, these modalities and things like that, that really helped.
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But I didn't particularly enjoy doing and was just not fitting the model of what I wanted to do.
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When it came time to actually purchase it, I had been intentional about thinking about it, researching it.
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Putting it in the budget planning, how I was going to integrate it into my current core offer, my services and my practices, it slid right in like the missing puzzle piece.
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It saved me time.
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It increased the value of the transformation and the time, like decreasing the amount of time that people were actually getting results.
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And it was specifically for my ideal patient.
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So it was perfect.
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That's what you want.
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That's the ideal situation.
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But the key there was to have the restraint.
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With that.
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With that said, we also have to consider how is it going to actually earn money.
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There are so, it's so easy to create a false profit center.
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I don't wanna say false profit so bad, but no, a false profit center, and this is what a lot of practitioners get stuck in.
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They start chasing profit in the wrong places.
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I remember when I had a front desk person and I had been, you know, I brought her on.
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And she was new to sales and she was new to working a front desk.
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And she was really eager and excited to help us sell our elderberry cert that we kept in our refrigerator in our office.
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And the.
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The product that we sold, the elderberry syrup, we made about $10 per bottle selling.
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And she was really, she, you know, she loved that product.
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She wanted to sell, she wanted to do great, she wanted to help the practice grow.
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And she, for a while, focused so much on that, that she forgot that there were other products that we sell, which is patient care.
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And.
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Reaching out or communicating to people, asking for referrals, asking them to express how their experiences with Google reviews and things like that.
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Things that bring patients that she put all of her time and energy to sell the products in the fridge.
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And honestly, our fridge held maybe like 20 bottles.
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So.
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If she sold an entire fridge worth of elderberry syrup, we made about $200.
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Meanwhile, in the amount, like in a fraction of the energy that she used to sell and push that elderberry syrup, which I'm like, I'm so proud of you for doing this.
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You're doing a great job.
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Like we just need to refocus here.
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But in the amount of time she spent to make $200, she could have put a fraction of that into asking for referrals to somebody who would commit to care that was worth 20 to 30 times that much.
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Okay? The math does not lie.
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A small product sells.
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Rarely compared to the value of your services.
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So essential oils, supplements, elderberry, serve, they all have their place, but they are really not your core profit center.
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Okay? So if you're spending hours promoting a product that nets you a couple hundred dollars a month, but in those same hours, you could have brought in a new patient that's worth thousands, you are burning energy in the wrong place.
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Okay? So here's two ways to do products, right? This is, there's option one and option two.
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I'm not saying not to use products or not to recommend products at all, actually, I'm just saying to do them super strategically.
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Option number one, this is what I do, which is super low lift.
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I use affiliate links, full script and uh, pre-written text messages in my app, uh, that I used to communicate with my patients.
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And when it comes up and mentioned in a conversation and I believe that this would add value to their treatment or to their care or to their lives, I send them the link and then I move on.
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I don't look for reasons to bring it up.
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I don't you know, spend tons of time sending them videos and messages and this, that, and the other.
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I literally just say here for example, this weekend I saw a family first time recognized that their kiddos shoes were not ideal for.
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Their movement patterns and what they wanted to do.
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And I'm a big fan of, uh, barefoot Shoes, honestly, in getting care started with them.
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They had already decided to get started.
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I was like, okay, this is going to help us actually get you better, faster.
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It would be beneficial to switch out their shoes with barefoot shoes.
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And so cause I said this kiddo, one of 'em in particular was having.
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I had a lot of gait issues and sensory issues and like just doesn't know where his body was in space.
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And I and his mom knew that and she was like, man, I just wish there was another way to help him better understand where his feet are, where he is in place.
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And I'm like, well, first of all, chiropractic care helps to regulate the nervous system.
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And at the same time, he has to get input.
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And when we have these types of shoes, it diminishes the quantity of input he can get.
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And so it would be beneficial to put him in Barefoot shoes.
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And she was like, oh my gosh, that makes perfect sense.
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That's literally the extent of that conversation.
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And then I said, not a problem.
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I'm gonna text you at the end of this appointment.
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Oh, some links for different websites that, uh, uh, that are my favorite, that sell Barefoot Shoes for kids.
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And I have this pre-written message that probably took me 10 minutes to write when I originally wrote it, I don't know, three or four years ago that has my affiliate links in it.
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And I just sent her the text and what happened? She purchased a pair for both of her kids.
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And now, and then I make two, $3 off the shoes.
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I don't know how much I make off of the specific pairs of shoes, but I make a couple of dollars and those couple of dollars they add up.
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But here's the thing, like when I sit down and look at what revenue I make from all of the different types of affiliate referrals that I have between Amazon shoes supplements on full scripts, I make.
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It's about like a couple, I don't know, 10 to $12,000 in extra revenue a year, which is a lot that really does add up.
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But the, the thing is, is that it's almost zero effort for me to do so when someone says, Hey, Dr.
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Alex, like, do you have like a recommended supplement? Or I might even say, Hey, I think this supplement would really benefit what's going on.
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All I do is send them a full script link.
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They go on, they purchase it.
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A couple weeks later I get the my commission off of it and boom.
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And it literally takes.
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See, like very little effort.
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Okay.
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So that's one way.
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Super low.
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Lift.
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Have links, send links, do not, you know, you don't necessarily want to hold product on your shelves unless it's something like elderberry syrup, you know, that's something that's made for us, made locally, you know, there's no way for them, you know, that was, that's literally like the only thing I have on my shelf is elderberry.
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But like literally I have lit little to no, no products and earn.
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Just by simple mentions, 10 to 12 KA year.
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Now the opposite option is to go all in.
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This is option two.
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If you wanna do products, you need to go on, go all in.
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If you want to be an influencer, a brand ambassador, or a product based business, that's great.
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There's nothing wrong with that, but that's a whole separate business model from a boutique practice.
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It takes time, it takes energy, and sometimes it even takes a virtual team, especially if you're wanting to do the amount like that.
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It really moves the needle and can be a supplement, like a huge supplement to your income.
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Okay? So unless you want to that, to be a part of your brand hosting events and doing sales and posting and spending a ton of time and energy being in the middle, that can be really dangerous and.
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Steal a ton of time and energy that is not going to provide you a decent ROI.
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Okay? So I'm thinking of a friend of mine who actually does do this.
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She's a chiropractor, went to school with her.
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She's absolutely amazing, and she started building her brand ambassador business long before she.
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She started building her brand ambassador business long before she graduated, and I don't know how much she makes, but I'm sure it's gotta make, she's gotta be making a lot because she puts a lot of time and energy into it.
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Like when I see her social media, I think she has.
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I don't know, 12 stories a day every single day.
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Highlighting one of, I don't know, hundreds of different products that she has brand ambassadors with.
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She also is an influencer.
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She also has, I don't know, tens of thousands, maybe a hundred thousand followers.
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So it is a true, legitimate business for her, and it's worth the time and energy for her to do so.
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She could close her practice and just do that.
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So if that's what you wanna do, then go all in.
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That's great.
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I'm not saying don't do that, but the danger zone, it's.
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In the middle.
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That's where most stocks, like I said, are spending time and energy without real return.
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So here's my homework for this weekend.
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I don't normally give homework, but I'm gonna tell you to do homework.
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If you sell products in your office, do an audit of your profit centers, look at your p and l.
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I'm hoping that you separate where your income comes from.
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So you know what your like practice income, like your um.
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A service based income is your product based income.
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Maybe even have it separated into different types of products.
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Look at your p and l, okay? And then I want you to sit down and be honest with yourself.
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Think about how much time and energy you put into selling the products, and then just divide.
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That and figure out what your ROI is.
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Your ROI is your return on investment.
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So say for example, you made $300 this quarter from selling essential oils.
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Okay.
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How much time did you put into selling those essential oils if it was very simple where you just like, Hey, like you mentioned it here and there, and you just sent people the QR code or the link linka they purchased and you've got reoccurring revenue that people purchase these oils all the time and it probably took you no more than, I don't know.
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Five minutes combined to send somebody to pre-written texts, you are making a significant amount of revenue there for the amount of time you put into it.
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Your ROI on that is insane.
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Yeah, like if we did the math on that, that means per hour you make $3,600 an hour by recommending essential oils.
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Who would trade? I would do that 10 times a day, but you have to be considerate of.
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When you extend that out to like the actual hourly, like are you going to be spending all your day recommending essential oil? You're gonna get the same outcome, not likely.
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And so, yeah, that math makes sense to recommend and send a link and spend five minutes just sharing what it is that you have available.
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Now say for example, you made $300 in essential oils and you spent, I don't know, 10 minutes a week.
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On that, that's 120 minutes you made $150 in that two hours.
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Now say for example, you made $300.
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An essential oils in this quarter, and you did a two hour workshop and you had to prepare for that workshop, and you posted about that workshop and you had people come in and you had a whole social media campaign and you ended up spending like six hours on this.
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You made $50 for an hour for the amount of time that it took for you to do all of that, to sell that $300.
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Now, if you earn.
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200, 300, 400, $500 an hour in your practice? W is $50 an hour really worth it? No.
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No.
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I hope you would say, no, that's not worth it.
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That's a distraction.
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Okay, so I hope this helps somebody who is thinking about or has profit centers in their practice and.
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At the end of the day, your patients, like I said, they don't come to you for your products.
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They come to you for transformation.
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They come to you for expertise.
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They come for res the results that only you can deliver.
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So stop chasing the shiny objects.
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Get clear on your ideal patient.
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Cut down, double down on your core offer.
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Cut the cut, the extra waste.
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And watch how much more impact and income you create when you're not distracted.
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All righty.
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Thanks for joining me today.
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If this hits home, please share with another provider friend who might be stuck in the same distraction trap or might be interested in learning how to create, actually create a profitable and peaceful, purpose driven boutique practice.
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Not just a small hobby money practice, but a practice that actually makes an impact in the lives of the people that you serve and your bank account.
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Keep tuning in.
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Share with a friend 'cause I've got so much more coming your way.
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Have a great day to the people that you serve and your bank account.
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Keep tuning in, share with a friend 'cause I've got so much more coming your way.
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Have a great day.