Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:07):
Do you have a love-hate relationship with social media like I do? Well, if that's the case and you want to maximize.
The opportunity to use social media without it sucking the life out of you.
I'm gonna share a system for utilizing Facebook specifically for growing your practice in a way that establishes connections and relationships.
(00:32):
And honestly, it's one of the smartest ways I've used with social media that doesn't have me chasing likes or reels, but using a real tool to build friendships and referral networks that is like.
Boots on the ground marketing, but from your computer, y'all, this organic meaning free strategy is one that can save you a ton of hours of going door to door like people used to in the past, while also positioning you as a trusted leader in the community.
(01:03):
Establishing a network of referrals that keep coming and keep flowing long after any piece of social media content ever will.
So let's dive in.
Hey, friend, and welcome to the Boutique Practices Podcast.
If you're a woman in healthcare who's felt torn between your mantle as a healer, and let's just say the rest of your life, you are not alone.
(01:27):
If you've been praying for a business model that is low maintenance part-time.
All cash, highly profitable and potentially social media optional because you don't have time to be dancing on TikTok all day and you know that you can deliver life-changing results for your patients, but you need something that allows you to have the margin you've been craving, then you're in the right place.
(01:52):
I'm your host, Dr.
Alex, and I'm here to show you how to use heavenly strategy to grow a practice and a business that honors every role God's given you.
From your practice to your home and everything in between.
Think Proverbs 31.
Wisdom meets boutique practice simplicity.
So whether you're rocking scrubs, yoga pants, or a spit on cupboard t-shirt, take a deep breath, press play, and let's build the dream practice God's placed on your heart today.
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First, how do we utilize Facebook and maximize our time with Facebook in order to build our practice? The first thing that I do is I first need to block off time to do this task.
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So I'm gonna show you step by step how to, how I maximize Facebook for my practice.
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And it's a tactic that I learned.
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I started doing a little bit before coviD, but then really honestly was one of the best ways to grow my practice during that time.
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And it still works today.
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But honestly, I will share with you that.
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I prefer to be more in person and I'm gonna show you how to do that and how to take people from online to in person in a way that is just so much more personally fruitful, but enjoyable.
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If you are someone like me who doesn't want to sit in front of a computer all day, um, but also.
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It's just, it's an amazing, it's an amazing way to establish friendships in a lot of times.
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Okay, so the first thing that we need to do is prevent ourselves from getting stuck in the scroll hole.
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You need to set us aside a specific time each week to do this.
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Think 15 to 20 minutes, maybe 30 to intentionally go into Facebook to provide value.
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The goal here is to use Facebook for what it's designed for, which is community.
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Okay, so the second step is after you've blocked off time to do this tactic.
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Is you want to join the right groups.
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You want to be in Facebook groups where the people that you wanna serve already are, or the people who are going to refer the people you wanna serve already are.
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So think of it like this.
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You wanna join group for your ideal patients.
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Hangout For me, that's like mom groups, but you also wanna potentially look, have an ideal referral partner, avatar.
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And go where they are.
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So for me, in the DFW area, there are several different groups for doctors, healthcare providers, birth workers, business owners, people who would potentially work with my ideal patient, that would be great.
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Community partners to establish connections with.
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Okay, so these groups are your front row seat to who in your community? Is already loved people who is already trusted and who you wanna connect with and who you want ultimately wanna support because we are all here to grow our businesses together.
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Okay, so once we've done that, we we're in the groups.
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I'm in probably 50 groups at this point, but honestly, I really zero in on probably 10 that are the most fruitful.
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You wanna go in once a week and you want to provide value.
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That's really the goal here, to become a community leader online by providing value.
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Okay.
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That can look like, and I hear me here, when usually people say, provide value on social media, that people typically think they're gonna create content.
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This is not about creating content.
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Actually, this is about.
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Being the person that people want to go to, to answer, to get a question answered.
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Not necessarily about your topic, but the go-to person who knows everybody, the go-to person who knows where to find X, Y, and Z.
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It's the person that when someone's like, oh, I got a question about, I'm looking for this, or I wonder about that.
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You know the person that everybody says, oh, you know what? I bet so and so.
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No.
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That's what this is about, being a community leader.
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This is about providing value.
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This is also about providing encouragement.
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It can be about providing resources, whether you are resources or somebody else's resources, and this is also about referring people to other referral partners or businesses.
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Okay? So it's not really about you going into these groups and posting on the business post every single week or every single month.
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This is who I am and this is what I do and this is what I'm about.
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No.
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Like you can do that, but that is not actually being a servant leader.
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You're just saying Me, me, me, me, me.
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Instead, you wanna go on these groups with the intention to show up and serve.
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Okay? It's that in and of itself, it's an indirect way, but it does actually bring business your way.
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Because all boats rise with the tide.
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Right? And that's the intention you wanna go with.
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Okay.
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So how do we do this? The first thing that I do when I go on these groups, I set this aside.
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This time aside, I'm gonna go through the group and I'm just gonna scroll for about a minute and see are there any posts I can provide value on? Can I comment on, can I comment from the perspective of being a local healthcare expert? Maybe somebody is searching for a pediatrician, I might say, um, I might see that post and say, you know what? This is my favorite person to work with.
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This is why I love working with her.
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This is why I love her office, and this is who I refer all of my patients to.
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Notice I didn't come out and say, well, I'm a chiropractor and as a chiropractor, you know the pediatrician that you wanna look for and is X, Y, and Z because of the dah, dah, dah.
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No, I'm going to spec be very intentional and specific about saying.
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This is who I would recommend.
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This is who I know, like, and trust for my family, and this is where the, the expert comes in and this is who I refer my patients to.
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Okay.
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It's a very simple, nuanced way to show the authority you have as a health, as a referral or re a healthcare provider without shouting and being like as a expert.
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That's all you gotta do is just say, Hey, you wanna layer on the compliments for this other business? You wanna layer on the benefits of working with this person.
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You wanna talk them up, chat them up like they are your best friend.
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And then at the very end, just slightly slip in there.
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This is who I refer all of my patients to, but you already told them all the reasons why.
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Okay, so.
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That's how you do that.
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Another way that you can provide value is not just referring to other healthcare providers that are outside of your scope, but this can be like commenting on with encouraging comments.
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If a, you know, a mom comes in there and they post and like, man, I'm so frustrated with X, Y, and Z.
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Literally just, Hey mama, you're doing a good job.
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Hang in there.
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Or.
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Hey, business owner I, I know it's rough, but trust me, this is literally being here and being willing to do the work and ask for help is one of the first steps that is going to set you apart.
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Like just say something that is encouraging.
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You can, if you have an opportunity to do so, lift somebody up.
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Okay? Go in there with the opportunity to shine the light of Christ on people in these groups without necessarily expecting anything to come out of it.
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You are there to actually be a servant leader.
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Another way you can do this is to refer to other businesses that might have nothing to do with healthcare.
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Maybe you don't wanna show up or need to show up as the community healthcare expert.
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Maybe you just wanna show up as the local guide.
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So somebody might be asking, what is your favorite pizza place? Or where is your favorite place to go for dinner? Literally, that's where you get to really shine and say, Hey, this is my favorite place.
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My kids love this and this is why we love this place.
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Like, highly recommend the best food ever.
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Or maybe, you know, this is one of our favorite playgrounds.
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Whatever the people are asking for, provide value.
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Talk it up.
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And if you have the opportunity, which is, this is really, really key here.
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This is step three.
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Whenever you have the opportunity, shout out another small business.
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Shout them out and cheer them on.
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One of the best ways to stand out is to be one of the biggest cheerleaders for other local businesses in your area.
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When someone asks for another local business recommendation, whether it's from a healthcare standpoint or from just a general standpoint, when you tag them, number one, it gets their attention.
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It puts you on their radar, and if you haven't met with them yet, you probably will have an opportunity to.
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If you continue to shout them out.
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Okay.
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It might take one, it might take two.
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You never know, but it opens the door for a conversation.
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Okay.
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Number two, it also, like I said, it positions you not only as a servant expert, but as the go-to connector in the community.
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If you do this consistently, people will start seeing you, like I said, as the girl who knows everybody, even if they've never met you, and they'll trust you more.
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And eventually you might find people sharing you out that you've never even talked to before because they recognize who you are and you've built a, an.
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Rapport and trust in the community, even without having to necessarily talk to every single person.
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Okay, so the fourth and final step here is to bridge.
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The online to offline.
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So now that you've, uh, showed up as a servant leader, as a connector in the community, you know the other business owners, you've talked them up, you've commented, you've shared, whenever you're in these groups, you wanna actually use them also as a search engine.
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Take note to who people are recommending and referring.
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Take note to the people who are doing things from a place of excellence.
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Those are the people you also wanna connect with.
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So say for example, somebody is asking for their favorite daycare or of recommendations for a daycare, and you see that there are comment after comment after comment of the same place.
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Everyone's saying, I absolutely love this place.
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They were amazing with my kiddo.
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They did X, Y, and Z.
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Couldn't recommend them enough.
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And you want to reach out to that business and see if you can connect.
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It can be as simple as sending a DM and saying, Hey, I was in this local Facebook group.
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I saw that y'all had rave reviews and I would absolutely love to learn more about your practice.
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Or, I'm sorry, learn more about your business and what you guys do that is different.
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That is special.
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You know, I work with kids all the time and I'm always looking for businesses to, uh, refer moms to.
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Would you be open to hopping on a quick phone call or going to coffee sometime soon.
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Okay.
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And then.
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When they respond and you get a yes, you do the thing, you hop on a call, you go to coffee, and you are a listener.
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You're there to listen.
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You're there to learn about their business, so that way when you have the opportunity to shout them out, you have something to share.
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Especially if, say, for example, you don't do business with them because you don't have a reason to like for childcare, but it could be something.
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If it's a, a pizza place, like actually go have pizza there.
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If it's somewhere that you can actually do business with, I would do business with them.
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So you can have a real opportunity, a real experience to share, but if you don't now you at least have information to share with other people.
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Yeah, I met with Tina over at.
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This daycare down the street, and she is so passionate about what she does.
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I absolutely love her enthusiasm and her vision for the how to support the community of the kiddos here.
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This next generation, highly recommend checking out that daycare.
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Okay.
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You have the, the content, the ammunition.
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I don't know if ammunition is what I wanna use, but to actually.
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Provide a recommendation later on for somebody else.
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Okay? Not only that, people love to talk about themselves.
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If you go to a coffee day or you hop on a phone call, you really should be doing maybe 10 to 20% of the talking.
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That is the key here.
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Whenever you go out to connect with a potential referral partner or just learn more about somebody's business shut.
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Your mouth.
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This is really hard for me because I'm a talker, but go with the intention to learn more about their business, maybe have some questions in mind, and be very intentional to establish that relationship.
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Treat it not just as business networking, but as the start of a real friendship.
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And the reality is, is some of my best friends actually started out as referral partners.
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They started out just as learning more about each other's businesses and how we could potentially support our community together by working together.
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We found out we had a ton of alignment, and then often it ended up being we had kids the same age, we would meet at the park and go do different things.
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I'm thinking of, you know, right now, this point, 10 different people off the top of my head who fit that category, who are really good friends in the area, and at the end of the day, I'd rather have a handful of friends that I can relate with that have a thousand, 10,000, a hundred thousand, a million followers, for me, real relationships are so much more important and they are so valuable in so many different ways.
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Not only that from a business standpoint, can I just be real with y'all? When you create referral networks and referral partners.
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You will.
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Ultimately, if you nurture them and you connect with them and maybe you become friends or maybe you're just really great referral partners, those people are the people that are going to send you consistent patients.
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Okay? Think about it this way.
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If you could create a piece of content and that piece of content would send you one patient every other month, would it be worth it to create that piece of content? Of course it would.
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But here's the reality.
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It's very unlikely that you're gonna create a reel that's going to send you a patient every other month.
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But if you establish a relationship with a referral partner, now I'm thinking of other smaller businesses, other boutique businesses, that's who I typically work with.
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But I know tons of practitioners who have established relationships with larger practices like obstetric practices or orthopedic practices who refer.
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3, 4, 5, 10 patients a month, and they are very intentional about pouring into that relationship.
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I do the same thing.
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It's just at a smaller scale because I don't wanna see 10 new patients a month.
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I establish relationships with people who might refer me a patient every other month, and if I have 10 of those, 10 people referring me.
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Patients every other month is 60 referrals.
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In a year.
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Now, not all of those referrals might come to fruition and become, you know, the best patients in the role in my practice that, that, that's just reality.
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Right? But when you have a funnel, which we've talked about in another episode, they start filtering themselves out.
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And of maybe those 60 people that are referred to me over the year, by having 10 relationships that I nurture, I, it's possible that I could get 20.
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30 patients out of that for, with very little work for me.
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It's not work to send someone a happy birthday text on their birthday.
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It's not work to be considerate once a quarter of potentially sending, you know, flowers or cookies or whatever, something thoughtful that the other person, the other provider, the other practice, the other business would appreciate it is not.
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Work for me to hop on Facebook once a week for 30 minutes and to shout out other businesses.
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It's, it's, it's easy, it's fun, it's free, it's takes very little real estate in my mind compared to trying to think of the perfect reel with the perfect hook and all the things that come with creating content on a consistent basis.
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Y'all.
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Honestly, I've told y'all before in previous episodes, if you've heard, heard this, you've heard my story.
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I tried to burn my business down about a year and a half ago, and my referral partners just wouldn't let me.
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They kept sending me patients, even when I was like, I'm not here.
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I'm closed.
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I don't wanna practice.
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I'm on sabbatical.
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Okay? And, but when it was time for me to come back up, it didn't take very much.
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It literally just took an email.
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And to my referral partners, my list of people saying, Hey guys, guess what? I'm back and I'm here to serve and here's my hours.
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And I would love to reconnect with any of you, um, that are free in the next couple of months, um, and serve your patients however that I can, you know, serve your community.
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Just let me know how I can best support you and, and reconnect and reengage and boom, like that.
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I was invited to be on a panel.
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I was invited to coffee.
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Like so many things came from that one email.
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After not really talking to anybody for months, not really doing anything on my business for about 18 months, that allowed for my practice to just really revitalize itself.
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Outta thin air, so it's so worth it, y'all, I, I couldn't recommend it enough.
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If you're going to use social media at all to be so strategic, if you're gonna use Facebook, this is the way to utilize it, y'all.
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You don't have to completely delete your Facebook if you don't want to.
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I've tried to do it multiple times, and then I realized I actually really enjoy my community groups.
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I enjoy the groups also, not just as being a servant leader, but I'm also the person who's gonna go in there and ask the question, where's your favorite place to take your kiddos on a Friday night? As a mom, these groups are super helpful.
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I love the marketplace in there.
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I love so many things about Facebook.
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I just don't love getting stuck in the squirrel hole.
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So that's where the very first step really makes a big difference.
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Big takeaway.
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Make sure you block off time to do this.
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You think about it from a business perspective.
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This is a business marketing task.
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It's an organic task.
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It doesn't have to drain the life out of you, but it does have to be intentional.
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Get in the right groups, provide value, cheer other people on, and then take those relationships offline.
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At the end of the day, like I said, no piece of content will ever outperform a strong referral network.
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And if you want to learn how to build or referral based funnels and build this out into your boutique practice, I encourage you to come join us inside the school community.
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Y'all.
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All you gotta do is go to the school app.
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I type in boutique practices, and in there you're gonna find a ton of free content, but you're also gonna find free, coffee coaching hours with me, encouragement and exclusive trainings where you can learn how to grow your practice with purpose and peace.
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And if you're like, Hey, Alex, I really want to get in the nitty gritty and create my marketing and referral engine and create my business and establish my SOPs and establish my patient flow.
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And I really want to take the.
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Outline of the things that I'm learning and like actually apply it to my business, and you want coaching to get there 10 times faster.
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Reach out.
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Send me an email hello@boutiquepractices.com.
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I would love to start that conversation with you and see how I can support your business or future business.
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Hope y'all have a blessed day and I'll see you on the next episode.
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Hey girl.
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Before you go, I've got two big invitations for you.
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First, if this podcast blessed you and you know other women in healthcare need to hear it, would you take just a moment to pay it forward and leave a review? It costs you nothing but a few seconds of your time, and your words might just be the reason another doctor hears encouragement at exactly the right moment.
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Second, I'd love to invite you to join our Boutique Practices School community.
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Just go to your app.
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Store.
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Download the school app.
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That's school spelled with a K and search boutique practices, and hit join.
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Inside.
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You'll find community camaraderie and maybe even your biz bestie, as well as free monthly coaching coffee hours with me and exclusive content you won't get anywhere else.
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It's the place to be poured into, encouraged and surrounded by other faith led women building their dream practices, and in case you didn't know it or someone hasn't said it yet today.
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You are beautiful.
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You are loved, you are seen, and you are believed in.
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Until next time, bye.