Suresh Narayanan: Podcast Interview with Nic Espanet

In this conversation, Suresh walks through his journey from growing up in a Miami repair station to launching Jets MRO in Dallas. He explains the niche they serve—scheduled and unscheduled maintenance for Learjets, Citations, and Challenger jets—and a component-repair business in South Florida. The heart of the episode is culture: Suresh set out to beat industry-wide mechanic turnover by putting technicians first with free family benefits, no forced overtime, 7-day operations, and a habit of listening and improving. He’s aiming for ≤10% voluntary turnover so customers see the same trusted techs, job after job. We also talk real numbers. After a tough quarter (~50% on-time), Jets MRO hit 100% on-time performance the next quarter on big projects and is openly sharing scorecards and even pay scales. Suresh credits structure from EOS/Traction, plus a steady diet of sports stories and GaryVee for keeping his resilience high. He’s candid about long aviation sales cycles, learning patience, and what’s ahead as the team grows inside a 40,000 sq ft Dallas facility.

 

 

---------------------------------------------------------------------------- Are you a successful business owner or professional with insights to share? Apply to be a guest on https://flexforwardpodcast.com/guest and share your expertise with a wide audience eager to learn about you.