Every dentist dreads that first one-star review. The truth? It’s not the review that hurts you — it’s how (or if) you respond.
In this episode with Dr. Len Tau, we break down:
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The do’s and don’ts of replying to reviews
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The difference between a HIPAA-safe response and the snarky reply you wish you could post
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Why taking things offline first is usually the smartest play
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How reviews act as signals for your future patients, not verdicts on your past ones
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Why bad reviews don’t break your practice — silence does
PS – Alex and I love making Just a Couple of Dentists for you. If you’re enjoying the podcast, share it with a friend. It’d mean the world to us.
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