When was the last time you truly considered your client experience—beyond solving legal problems? If your answer is “not really,” you’re not alone. Many lawyers focus solely on their expertise, assuming that’s enough to stand out. But here’s the truth: clients choose law firms based on their experience—not just legal skills.
The legal industry is behind the curve in embracing the experience economy, and that’s an opportunity for you! In today’s episode of Legal Innovation Simplified, I’m diving deep into:
✔︎ What client experience really means (hint: it’s NOT just good customer service) ✔︎ Why white-glove service isn’t always the best approach ✔︎ How to create an effortless, seamless experience that clients love ✔︎ Practical steps to map your client’s journey and improve every touchpoint
Whether you’re a solo practitioner or leading a law firm, this episode will help you shift from the outdated billable hour model to a human-centered, scalable approach that benefits both your clients and your business.
Action Step: Spend five days mapping your client’s journey using my step-by-step process to uncover hidden opportunities for growth!
PS. Remember to leave a 5-star rating and review for Legal Innovation Simplified. Your support means the world to me!
Let’s Connect!- Share your biggest takeaway with me! DM me on Instagram (@curious_hannele) or connect on LinkedIn (@HanneleKorhonen).
- Loved this episode? Please leave a 5-star review and share it with a lawyer friend!
- Interested in working with me 1:1? Book a strategy call here
Until next time—keep scaling law with heart! ❤️
Popular Podcasts
Fudd Around And Find Out
UConn basketball star Azzi Fudd brings her championship swag to iHeart Women’s Sports with Fudd Around and Find Out, a weekly podcast that takes fans along for the ride as Azzi spends her final year of college trying to reclaim the National Championship and prepare to be a first round WNBA draft pick. Ever wonder what it’s like to be a world-class athlete in the public spotlight while still managing schoolwork, friendships and family time? It’s time to Fudd Around and Find Out!
The Breakfast Club
The World's Most Dangerous Morning Show, The Breakfast Club, With DJ Envy, Jess Hilarious, And Charlamagne Tha God!
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com