December 4, 2024 • 57 mins
In this episode Scott and Jinesh chat with JW Oliver Junior, founder of ZimWorkX and Support DDS. They discuss JW's entrepreneurial journey up to and through the dental world, and take a deep dive into the world of remote support staff for dental practices. They cover topics including unit economics of outsourcing staff, team culture, impact of COVID on hiring remote staff, customer profiles, and opine on the future of AI on remote workers.
1:52 Introductions
5:15 JW's journey through dental to SupportDDS
12:25 Breadth and depth of SupportDDS
15:54 Entrepreneurial instinct
18:28 Unit economics of support staff
23:08 Global team culture and values
30:55 Impact of COVID on remote roles
33:04 JW's journey before dental
42:50 SupportDDS customer profiles
45:34 Anticipating AI
50:59 Traveling and working globally
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