Learn how to take lessons from in-person customer experiences and apply them to the online world.
In this podcast: ā The key elements that define customer experience (and why every moment counts!) ā How in-person vs. online interactions impact customer perception ā The power of surprise and delight to boost customer satisfaction ā Why consistency in content, communication, and service builds trust and loyalty
A seamless, engaging experience = more sales and happier customers! š
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