Turn Repairs Into Revenue — Sell, Don’t Just Fix

In this episode of Slow Growth Business, Jimmy DeGroot and Kyle Bullock teach independent jewelers how to turn repair, watch battery, and gold-buying traffic into profitable jewelry sales — or how to treat each service as its own profitable business. They cover customer profiling, asking the right questions, upselling repairs versus offering replacements, and measuring results to decide what to keep or cut.

Practical examples include reshanking, companion bands, and handling low-margin services as charity or separate offerings, plus guidance for training staff to ‘sell’ repairs instead of just clerking them.