Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:01):
Hi, this is Dr.
Soma.
Just a disclaimer, this podcast is for informational purposes only and isn't intended as medical advice.
Always consult with your doctor before making any changes to your diet, exercise, or health regimen.
Let's go to the show.
(00:43):
Welcome back to Soma Says.
I'm delighted to introduce our guest, Morgan Taylor.
Morgan is the Chief Nursing Officer at Archer Review, where she trains the next generation of nurses.
With a rich background as a registered traveling nurse, Morgan has delivered specialized pediatric care in top tier hospitals.
At Duke University Hospital, she spearheaded a new graduate nurse residency program.
(01:08):
Morgan's dedication extends globally through her work as a health care outreach coordinator with Cure America Global, organizing missions to enhance health care in underserved regions.
Currently pursuing a doctorate of nursing practice in pediatric nurse practitioner at the University of Tennessee, Knoxville, Morgan is an alum of the University of North Carolina, Wilmington.
(01:31):
Join us as we explore Morgan's work Morgan's impactful journey in nursing and healthcare innovation.
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I just read an article Ballard Health just put out, 50 percent of nurses are leaving within their first two years.
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And I'm like that's less time than you spent learning how to be a nurse.
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I don't care who you are at some point in your life.
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You are going to have contact with a nurse, whether that's you directly as the patient, whether that's as a caregiver for a family member, you will have contact with a nurse and you want that nurse to be well educated, compassionate, competent, empathetic.
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the number one thing that I feel contributes to it, at least on a personal level, is just the nurses eat their young mentality.
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This has been a saying for far too long in our profession, with how we interact with and treat with these new novice nurses.
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And, oh my goodness, who wants to stay in an environment where they're being eaten? So what drew me to you was obviously your background in nursing.
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And ultimately you and I both take care of patients.
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That's our goal is to have them be the healthiest and happiest that they can be.
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So can you start by telling us about your background and what led you to focus on nursing education and technology? Because not everybody has an interest there.
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What drew you to that? So I definitely have a bit of a windy path.
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It was this, where I am at now isn't what I ever planned for.
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I certainly went into nursing planning to be at the bedside for my entire career.
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I grew up as a nurse at Duke working in the intensive care unit, the emergency department.
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All in pediatrics.
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I'm a PEDS nurse at heart.
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You can't get me to take care of adults.
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I I later went on to become a pediatric nurse practitioner.
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But really where my story got interesting was during the pandemic, I was placed in the emergency room for most of the time that I was working on that time period, and I saw a really big shift in how prepared new nurses were when they came to join our workforce.
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And it makes sense when we think back on it.
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We had very few resources, they weren't getting very much clinical hours with that hands on experience that we know is so vital.
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But then doubly, they were coming into a very high intensity, high acuity environment.
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And not having a robust support system to really get them up to speed.
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There was just such a lack of mentorship and support that, as we see now, they're leaving the bedside really fast.
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And so all of that, that really didn't sit right with me.
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I knew there had to be a way we could be doing things better.
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We had to be more innovative with how we were educating this next generation.
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So for a while there, I Kept, kept working at the bedside and began looking into some opportunities on the side for how I could dip my toes into education.
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What else was out there? What's currently being done and how could we maybe start to think differently about that? And really where the tech savvy comes in is trying to solve for some of these major issues and needing technology to do needing to innovate with.
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How are we going to educate more nurses to maybe one day be out of a nursing crisis? How are we going to grow this pipeline of future, future healthcare professionals? And I'm no tech whiz, but I've learned a lot as we've tried to think about different ways to approach these problems.
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And it's all just stemmed from that love for educating first my patients and clients and then my students and how we can really make sure that next generation of nurses is here to stay.
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You touched on something that I can relate with.
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You mentioned a nursing shortage.
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And that nurses are leaving in the time span that they, educated and train themselves.
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Do you think that has anything to do with COVID? Or do you think it's the state of nursing or medicine as we speak? Because I'm a primary care physician.
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I have a special interest in women's health, but there is a severe, and we've been predicting and telling people this.
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All many years, even before COVID hit that there's a serious shortage of PCPs out there.
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And I know exactly what's been going on that has led to this, but what has been going on in nursing because it impacts me, it impacts my patients.
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What, what's going on? Absolutely.
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It impacts all of us.
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I don't care who you are at some point in your life.
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You are going to have contact with a nurse, whether that's you directly as the patient, whether that's as a caregiver for a family member, you will have contact with a nurse and you want that nurse to be well educated, compassionate, competent, empathetic.
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all of these great things.
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But if we're not putting the structures in place to get them there, and then when they do go into the workforce, they're leaving that quickly, we are all going to end up in a very bad place.
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And we're really starting to see that.
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So to back it up, do I think COVID helped the situation? No, I absolutely think that had a key triggering effect on some of our educational systems.
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Namely just less resources and less hands on resources to work with our students.
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And we're starting to see some of that get walked back, but not all of it.
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A great example here is that for nursing faculty.
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We are getting less and less people going into academia and actually being willing at an institutional level to educate these nurses.
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And how do you grow a profession without faculty there to teach them? There's obviously going to be a need for us to do things a little bit differently.
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That being said, many of the reasons that I see contributing to this existed long before COVID.
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The staffing ratios, the burnout, and the number one thing that I feel contributes to it, at least on a personal level, is just the nurses eat their young mentality.
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This has been a saying for far too long in our profession, with how we interact with and treat with these new novice nurses.
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And, oh my goodness, who wants to stay in an environment where they're being eaten? It's just not conducive to happy, thriving careers.
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And that has been going on for a very long time.
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It's just, certainly predates COVID and people are done with it.
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People are fed up and they're getting out of there.
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And if we don't really change how that looks from the get go, they're not going to stick around.
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I think we've seen that in medical school.
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I think it is somewhat transforming in medicine, although I haven't been in residency for many decades.
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So I can't truly attest to it.
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Thank you.
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But there's a mentality that, you know, at that time that it was a, an apprenticeship and where I trained and I'm not going to say it because God forbid, nursing leadership, Dr.
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Metzl, why did you talk about us? I do remember when I was at I'll just say it at NYU, some of the nurses and how afraid they were.
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Of nursing leadership and their managers.
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And it was very similar to what we went through as young residents and being afraid of certain attendings.
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I don't see how learning.
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Is the most fruitful in those circumstances, because if you're afraid in general, then you're going to be afraid to ask questions.
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You're going to be afraid when you do make a mistake.
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And as we both know medicine, nursing, what have you, there, there's no such thing as perfection.
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Oh, yeah.
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But it's, we're all human beings at the end of the day, but If you're in this fearful environment, then yes I can see how that can lead to, a diminished population of nurses.
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And people might be wondering, why am I talking about this right now? Because as I mentioned, it's impacting us, not just me as a doctor, but it's impacting my patients where they feel frustrated.
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So patients are wondering why, their questions are not being answered when they call the office.
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Because it's all tied.
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We don't work separately.
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Doctors and nurses work very close together.
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And if I didn't have good nurses helping me then I would just be totally overwhelmed.
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So here's where you step in, right? How with the, the nursing education, the challenges.
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that, you have mentioned.
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How do you step in, in transforming that and educating nurses that we do have with tools and tech.
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What do you do to help? Yeah, I see really three key buckets that need to be addressed.
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And, I speak to nursing education because that's the world I live in, but I do believe this applies more broadly to healthcare education, to our residents, to our allied health peers.
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There's so many people that are part of this interdisciplinary team, and it doesn't work unless we are all there and collaborating, especially when we have more complex and critically ill patients.
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We just all have to bring our knowledge to the table.
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So the three big areas that I see us being able to actually affect some change is first growing the pipeline of future healthcare professionals.
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So for me, that means helping really early on, not just introduce them to the career, but provide them with actionable resources that can help them get there.
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That might be taking your entrance exam for nursing school or the MCAT if you're going to medical school.
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That takes resources.
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That's very challenging.
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So let's guide students to that and provide, from day one, compassionate, empathetic material that instills in them that they have a guide, a mentor, a cheerleader that's going to get them there.
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I really do think that starts before they're even in their program.
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The second big bucket that I see after really growing that pipeline of future professionals is making sure that once they're in that pipeline, they stay there.
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So for me, that's reducing dropout rates.
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We see a huge cliff that first year of nursing school, and I would not be surprised if other healthcare professions like medicine and our allied health professionals have seen that.
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similar experiences.
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It is very challenging.
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And honestly, it should be challenging.
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I have no problem with that, but we need to support the students through it every step of the way again.
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So they have mentorship and support.
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The third bucket is Hey, you've graduated.
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You're now a resident.
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You're now a new nurse or speech therapist.
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How do we support you to keep you in the profession? So that's career advancement and growth through continuing education.
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That's for nurses potentially advancing your career with a doctorate degree, becoming an advanced practice provider.
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There are many different pathways out there, but A, students don't know about them, or B, they don't feel supported to follow them.
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So I seek to really create a continuous learning platform from day one, throughout your professional career, that supports, guides, and keeps you moving on to the next step with confidence.
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There has to be some innovation in how we deliver that material, but when you boil it down and really get to the soup and nuts, that, that's my core belief at how we can affect change for our future healthcare professionals.
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And similarly what, it's recruiting for the Marines or the Army, right? Sometimes they go into environments where you may have to go to places where, they need more direction, right? And so in medicine and the way that looks is that over the years.
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students and residents who go into primary care, they may get their loans paid off, right? By the government or, that they're making, it more accessible for students who don't have the means or the resources to go to medical school.
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So how does nursing, the nursing profession.
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Recruit those kind of people so that people who don't have access to that.
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How do you do that? Yeah, though you touched on two of our big value words where I work which is accessible and affordable that's honestly part of what we feel is our key driver Because unless this education is accessible at an affordable price, then we are going to miss out on really valuable future health care providers.
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So something that really sticks out to me at Archer Review, a big proportion of our students are international.
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So the Philippines we have many students in Africa, Ghana, Kenya, And they are seeking to take their national licensure exam and immigrate to the United States.
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Let me tell you, the barriers facing those students are nearly insurmountable sometimes.
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They need to travel 12 hours to get to a testing center.
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Just really trouble with internet connection to even access the material.
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And of course the cost barrier, the cost for entry looks very different.
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than someone who maybe lives in New York.
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So really, that is not an area I knew a lot about until I started working with these students and realized that accessibility and affordability are shaping who is even able to enter this profession.
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So we do a couple of things to at least help with this.
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I'm not going to pretend like it solves the problem, but offering scholarships.
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doing reach out to certain areas like that to try and provide those resources at low or no cost.
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I do know we have similar programs with loan forgiveness.
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I think that's a great point you touched on because many of these students will take out quite hefty loans and that's a big thing to think about in your longterm.
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It can be very daunting.
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I went absolutely.
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You, I was a, I'm a dinosaur, so a comparative dinosaur.
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So you know, what I came out with, I think is a mere fraction of what medical students come out with when they're done with medical school.
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I was also to just be going up and up faster and faster, doesn't it? It's crazy.
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I think my four years of medical school is equivalent to probably a year and a half tuition for college, certain colleges.
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Oh my goodness.
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That's how much things have changed.
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And I, yeah, and I went into medical school thinking, whatever figure because med school was on me.
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I paid for it.
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I figured out how to, pay for it.
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But I, while I was there I was like, it seemed like an astronomical amount to me But, these days it, it would be nothing, honestly, so I consider myself lucky.
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So you were mentioning some of the challenges and, at Archer, how do you make up for the education challenges for your, for the nursing students? Yeah, this is something that has been a big act of learning as we go.
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We set out with a vision to really make this education accessible and affordable, but we didn't have a perfect roadmap for exactly how that was going to look.
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And our key principle is that we keep our ear to the ground, listen to user feedback, and rapidly adapt according to what they're looking for.
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So for example, I tend to talk a little bit fast when I get excited.
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I'll be really passionate about like congenital heart defects and I'm going a mile a minute.
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They're like that's not going to work for us.
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So we built in very simple.
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Simple features of closed captioning and adjusting the speed for lectures and many of our students will slow certain parts down, as well as follow along with a transcript that transcript can also be auto translated into any language of their choice.
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So that they can read along with that lecture in their native language.
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And, all of those are small things.
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That's not the tech revolution of the century, but it goes a very long way in starting to break those barriers down.
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The other thing we did that we really worked quite hard on was building a very diverse tutoring staff.
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Fluent in multiple different languages so that we could all pivot when we had a student that was struggling with this and spoke Spanish or a student from Africa, and we have different time zones covered.
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Time zones is a big one that when you're dealing with one on one tutoring, sometimes you don't think about, not everybody lives in my same time zone.
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We really had to make sure the students were staff we built was representative of everyone we wanted to serve, and we will continue improving upon that every single day.
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But as long as we do it with intention, we listen to what is and isn't working for our students and keep making it better for them.
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I do believe that ultimately we'll get there.
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How do you see the future of nursing education? Is it going to radically transform? Has COVID changed all of that? Where, it's not the bedside learning anymore.
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But more tech oriented, or is it going to be a hybrid thing where, students have a combination of both.
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It's interesting.
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I think I have seen a little bit of everything.
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In my opinion, we're in a phase right now where we're finding the answer to that question.
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And what I see happening is that technology is used more to augment than it is to replace.
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I don't personally believe there will ever be sufficient nursing education where we don't go into the hospital, go into the clinic, and interact with our patients.
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I had someone ask me the other day if they thought telehealth would replace all patient visits.
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And I said, there is just no way, if I'm seeing a two year old for a well child check, I need to be in the room to know they're hitting their milestones.
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But the next week when they get an ear infection and mom calls me on the telehealth, I can get them some amoxicillin in the middle of the night.
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Telehealth, beautiful to augment, but never to replace.
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And I think it's the same thing in education.
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We've got crazy cool virtual reality simulations that are awesome and provide these low, no risk scenarios for students to be in a code or dealing with a clinical scenario that doesn't come up that frequently.
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So they're probably not going to see it in real life.
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Those are amazing ways to make our education better and better, but you can't use it as a one to one replacement.
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They've still got to go in person, put their hands on patients, and learn how that face to face value really works.
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That's refreshing to know because in my own experience, the learning curve really started for me in medical school and residency when we went to the bedside.
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It's totally different.
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So the learning real, the learning curve really started when.
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The learning that happened at the bedside, because when you associate a face with a certain condition, and you're actually treating the patient and they have a name and a history, and they trust you.
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There's no textbook or module that can replace that, it's actually a person, a soul that you're helping.
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So I think both for nursing and medicine.
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And I know even beyond residency when I think so big time.
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Yeah.
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When I started as a primary care physician way back when, the learning curve was even steeper because I trained in what they call categorical medicine.
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So it was very hospital based.
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I, I didn't have that primary care exposure.
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So it was only after my training where I started learning At an incremental speed, all the different things that I didn't have exposure to.
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So what do you do for your students and other educators? Cause not everybody is necessarily going to be.
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open arms about technology and all the different ways that you're trying to help nursing students.
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There, there's always going to be people who, you know, who don't embrace that.
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How do you encourage that? those people to see the light, if you want to call it that.
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Absolutely.
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I'll be the first to admit when we started seeing everything AI, I was very hesitant to some degree.
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There are certain things I am still very hesitant about.
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But for me, as long as I start to dip my toes in and really learn what's behind the curtain and really just educate myself about it, my brain starts going a million miles an hour at all the different potential implications it can have.
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So the first thing that I say when somebody is really not interested in talking about Any sort of technology in the classroom is I just post the question back to them, you know Do you think what we're doing right now is working? And the vast majority of the time I can get them to admit at least to a degree That we have some struggles And a big focus for us in nursing education right now is what we touched on earlier with the lack of faculty.
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They're trying to admit like 200 students a year.
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There's limited faculty there to manage.
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Doesn't leave a lot of resources for true connection with your students and that mentorship that everyone is craving.
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So with that being said, I think there is a little bit of the same fear we just discussed with, is this technology going to come and replace me? And I, I try to talk about how technology can actually really augment what's going on and move those teachers, educators, faculty up the value chain.
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So at home we can do the on-demand lectures.
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They can watch a video lecture, take notes, do practice questions.
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And then they can come to class with a list of questions.
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They can do a case study, a simulation, they can have a debate.
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Those are things you can't do online in front of a screen.
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So let's take those low hanging fruit activities off your plate.
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Let's take the grading and the rubrics and all those nitty gritty things that take up your time.
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Let's automate that so you can focus on value because we have amazing educators, amazing faculty that really should be doing those much more valuable activities.
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I agree with you.
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I think, don't get me wrong.
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There are some things about AI that I personally I'm like, Oh my gosh, it's expanding a little too rapidly, and I'll be honest with you.
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I'll share right.
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A lot of my podcast is, I won't, it's not created by AI, but it's powered by AI tools.
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So there's no way like I would have been able to have a podcast like five years ago.
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There's way too much work, but at the same time it's very scary.
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As to how fast it's growing from you, even from last year.
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Oh my goodness.
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It's, it's remarkable, but both for the good and the bad.
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I'm sure it's one of those things we're going to look back on and be like, Oh my gosh, it's just, how did we not know? Cause it does seem like it's growing so quickly that there's just no chance of keeping up.
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Yeah, but I do think that you've touched upon something where some of the more mundane and time consuming things that your nursing leaders can let go of that, and where they can be teaching more, right? Where the importance The important matter is that would be fantastic.
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And in a similar way, I think it, it can help with patience, right? With I always say AI should be used for imaging where the AI picks out, not reads, but picks out those images that look the more, most concerning.
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And then bring it.
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To the radiologist's attention so they can have a quicker look than just be in queue where, it just sits there.
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It sits there and then we don't actually see the pneumothorax for, hours.
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Hopefully that never actually happens, but, along those lines, it's it's so true.
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There are certain utilizations that are just fascinating and I know will advance nursing, medicine, education, so far.
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And it is still at the same time just a little bit scary when you don't totally know what's under the hood, right? Yes, I do use AI for different things to make my job easier, but yeah, I, I, right now I can't foresee how it would replace you or me and I hope it doesn't, but I do hope it, it enhances what we do for patients and makes it easier.
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I'm going to be talking about how to make it easier for them in terms of access and care as well.
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On that note, tell us about, some interesting projects that you're involved with.
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So we know what you're up to.
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Yeah, our biggest recent project is what we called the Nursing School Companion Guide.
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And guide is probably not an appropriate descriptor in this sense, because what it is really A robust course that goes hand in hand for nursing students with every course that they take throughout their program.
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So a lot of nursing students start off with a fundamentals class where you get those bare bones information.
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And we created a course that goes along with them.
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So they've got little micro video lessons for that small, take it as you go, bite sized chunks of learning.
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Quizzes that go along with each of the major things they're going to learn.
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notes and cheat sheets, flashcards, you name it.
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And we really tried to make sure that we were hitting on all the different ways people can learn.
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I know for me, I'm a very kinesthetic learner.
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I need to be up and moving while I learn.
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So I put my lectures in my earbuds and go for a walk.
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We really wanted that to be a component of it.
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And while the students are using this, the goal is hopefully, as we discussed, they're doing the lectures and the notes at home and then going into the classroom for really fruitful discussions.
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And meanwhile, we're gathering all sorts of data from these students, projecting, analyzing, and graphing it out for the instructors.
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So they can see.
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Wow, 70 percent of the class did not understand heart failure.
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We're going to talk about heart failure today.
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We're going to really do a case study in person together.
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Or they can see, this lesson was a knockout.
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We can skip over this because they've really got a good grasp on it.
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At the same time, and what I'm most excited about, It does an amazing job at picking out students who are at risk way earlier on.
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We know as faculty that's one of our main job.
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We're always trying to identify those at risk students and get them help, but it's quite hard to do that until we're, at least at midterm time.
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Unfortunately, sometimes it's not even till close to finals, and then we're really at a situation where a student might not move on.
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With the AI and analytics, we can pick up on much more subtle differences in how engaged is the student.
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How many hours are they logging on? Are they just playing that video in the background and not actually watching it? Do they have other tabs open where they're, on Facebook while they're watching their heart failure lecture? All these sorts of things that can then give them a robust picture of, Student A really needs my help right now, and I'm going to help him on Week 2 rather than Week 12 when I still have the chance.
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I think that's going to be so big for reducing that dropout.
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That's what I really hope to see in the coming 2, 3, 4 years.
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We're looking at those numbers.
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And it's a big goal of mine that dropout or that failure rate starts to go down in the early years.
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So you have systems in place that basically test the effectiveness of, what you're doing, right? Yeah.
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That's great.
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That is great.
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I think, a lot of places need tools like that ways of measuring right how their employees are working, especially in health care, because, and not just like a patient satisfaction thing, but really measuring right.
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All these different things that you just mentioned in terms of their retention and, are they paying attention and who's at risk because it's those employees or students or what have you, where if they can be lifted.
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up instead of, tossed aside, I think it would make a big difference and it would really spell an improvement in our, national health crunch that we're experiencing.
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And, another component is that it doesn't have to be all on the faculty.
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There's a lot of data that shows us that peer to peer learning is incredibly effective, but we know that, college students aren't necessarily just going to go buddy up and study for two hours and be perfect.
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So what we can do is we can look at.
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Student A scored really high over here, but low here.
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Here's a student that has that flipped.
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They would make a really good study pair because they can teach those concepts to each other and do that teach back.
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So we can do some of that heavy lifting for the faculty, help automatically put those students where it will be the most fruitful, and get them learning from each other.
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And that is a much more social environment where people, where students are not pitted against each other, right? The competitiveness that occurs, at that level.
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But again, in healthcare, right? Yes, of course, there's always going to be one student who's better than the other, but ultimately it's all about patient care.
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and improving health.
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So if we can all learn from each other, I think, that's the biggest success of all.
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It so is it goes so far.
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And that was such a great point.
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You just brought up on the competitive nature of these programs.
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I think that fuels in.
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to how we treat each other on the job.
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If we've just come from four years of medical or nursing school, where we're all fighting for the top slot, why would we overnight become collaborative with this interdisciplinary team? That's why nurses eat their young.
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They're fighting to be the best nurse, the charge nurse, the head of this or that, the chief resident.
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instead of collaborating, supporting, and lifting each other up.
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Not to say that everybody's out to get everybody, but if the general sentiment is that we're all competing during school, I have no reason to think that sentiment wouldn't carry over to the workplace.
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It definitely does.
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Especially I see it in medicine and I, I also see it in nursing less so now because I work in a different type of environment.
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I work in a, a multi specialty group.
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I'm not in that academic setting.
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Anymore.
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I do remember one of the good things that I remember about my residency.
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I went to NYU was that it was such a stressful time in our lives that I think we all quickly figured out that you could either do it alone or you could recruit people to help and also have people who helped you.
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So I, that was one of the better memories of residency where I remember knowing who it was that I can count on.
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And who, who could count on me because I, there would be, there was no way that I was, would have been able to survive and thrive, not just survive, but thrive were it not for the help of my fellow residents.
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And and I really hope that your work at Archer promotes that and allows more nursing students to come through.
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Because I can't tell you, how difficult it's been with not having as many nurses around, like we really feel it and I want this podcast to be heard because I think patients have a hard time understanding what's going on in medicine right now.
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Oh, absolutely.
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And I hope it sheds some light so that they know that, we're all trying our best, but we're dealing with a lot of deficiencies right now that we're trying to make up for.
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Absolutely.
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And that's ultimately why it has to come down to the systems we put in place, the organization as a whole.
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I talk a lot about when the culture at, for example, a large health system, the top down priority is profit.
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That trickles down to the priority of the nursing director and the charge, the leader of that floor and that charge nurse and ultimately how every single nurse resident pharmacist is treated.
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So there does have to be an alignment from the top level of what's our priority here.
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Yeah, so in that way, I think you and I align very well, I think Absolutely.
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I think if I was an orthopedic surgeon, maybe not so much, Maybe that'd be a different story.
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You'd have a very different podcast, but yeah, I really thought carefully as to, You know why I wanted this on my podcast because it automatically does not spell women's health.
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But for me, it does because I take care of so many women and so many women patients who feel frustrated with the state of medicine.
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So hopefully it helps, shed a light, like I said, as to what we're dealing with and then the struggles that we're trying to make up So I wanted to thank you so much, Morgan, for being on my podcast.
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And I wanted to also allow yourself to talk about, where we can find you, all the great work that you're doing where can my listeners learn more about you.
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Sure, absolutely.
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No and thank you very much for having me here.
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I agree completely that for women and women's health, making sure that we prioritize bringing up this next generation of nurses in the right way, we'll pay dividends for ourself, our future children.
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It will go such a long way.
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So I can be reached at ArcherReview.
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com is our main site where all of our students join for our material.
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We're also on all the socials, if you do any of the Instagram or the Facebook at ArcherNursing.
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And then you can find me personally on LinkedIn as Morgan Taylor.
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Awesome.
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I will make sure to share all your handles my listeners can find you.
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Wonderful.
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Beautiful.
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I thank you again for the opportunity.
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I look forward to continuing to listen to your podcast and learning more and more from you.
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It's a, it's a great time.
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Thanks, Morgan.
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Thank you so much.
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And don't forget to like, share and review my podcast.
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Remember, it's always ladies first on Soma Says.
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Let's make a difference one conversation at a time.