110: Master Talent Challenges: 3 C’s for Hiring Success

In this episode of The Super Clinic Project, host Jennifer Gligoric sits down with Ulli Hildebrand, the founder of Pinpoint Solutions. Ulli is a seasoned expert in HR strategies and talent management, with experience spanning startups to multinational corporations. Together, they tackle one of the most pressing issues clinic owners face today: attracting, retaining, and managing top talent in a post-COVID workforce. Ulli shares actionable advice for clinic owners, including her "3 C’s of Candidate Selection," navigating change management, fostering employee growth, and addressing turnover with empathy and strategy.

Key Topics Covered:

• The 3 C’s of Candidate Selection: Ulli breaks down the essential pillars of hiring: Capabilities, Commitment, and Culture Fit.
• Interviewing Like a Pro: Tips for conducting meaningful interviews, including asking behavioral-based questions and avoiding common pitfalls.
• Navigating Change Management: How to communicate effectively and empathize with employees during periods of change.
• Addressing Turnover: The cost of inaction versus the cost of turnover, and how to identify when it’s time to make a change.
• Empowering Employees: Encouraging employees to take ownership of their career paths and creating opportunities for internal growth.
• Managing Employee Transitions: Ulli introduces a productive approach to managing underperforming employees, including the importance of asking, "Are you happy here?" to foster constructive conversations about potential transitions.
• Self-Assessment for CEOs: Ulli provides an insightful tool for clinic owners to evaluate their talent infrastructure and identify areas for improvement.

Free Resources:

1. The 3 C’s of Candidate Selection: A tool to help clinic owners make better hiring decisions.
2. Turnover Calculator: Tool to calculate the cost of turnover in your business.
3. CEO Self-Assessment for Talent Infrastructure: A simple yet powerful tool to evaluate your clinic’s talent management system and identify areas for growth.

Access all three resources now on our Free Skool platform, along with other valuable tools and insights from Ulli.

Guest Information:

• Website: Pinpoint Solutions

Episode Highlights:

1. The Importance of Culture Fit: Ulli emphasizes the need for clinic owners to define their workplace culture and align it with their hiring process.
2. The Role of Adaptability: Hiring adaptable employees can make navigating changes smoother and more successful.
3. Proactive Turnover Management: Ulli explains the importance of addressing disengaged or misaligned employees before they negatively impact the team.
4. Change Management with Empathy: Strategies for guiding employees through transitions, with clear communication and understanding.
5. Managing Transitions Humanely: Ulli discusses creating transition plans for long-term employees who may no longer align with the clinic’s growth trajectory.
6. Employee-Driven Career Growth: Encouraging employees to articulate their goals and collaborate on their career paths.
7. Talent Infrastructure Assessment: How clinic owners can use a self-assessment tool to prioritize areas of improvement and align talent strategies with growth goals.

Quotes from the Episode:

• "Retention starts wit