127: Reduce Turnover Costs & Boost Clinic Growth with Coaching with Francie Jain

Episode Summary:

In this episode of The Super Clinic Project, host Jennifer Gligoric welcomes Francie Jain, founder of Terawatt, a marketplace dedicated to reducing employee turnover and driving long-term organizational success through high-impact coaching. Francie dives into the often-overlooked costs of turnover and shares actionable strategies to help clinic owners retain top talent, foster a growth-oriented culture, and maximize their team’s potential. Whether you’re running a small clinic or managing a larger practice, this episode is packed with practical advice to reduce turnover and boost efficiency.

Key Topics Discussed: The True Cost of Turnover:

• Francie explains how turnover costs extend beyond hiring fees to include onboarding, training, culture impact, and lost reinvestment opportunities.
• Learn how to track and quantify metrics like voluntary vs. involuntary turnover and onboarding expenses to understand the financial impact on your clinic.

The Power of Professional Development:

• Investing in coaching and training is a proven way to reduce turnover and improve team efficiency.
• Francie highlights the importance of aligning professional development with employee needs through surveys and feedback.

Creating a Growth-Oriented Culture:

• Jennifer and Francie discuss how fostering a workplace culture focused on growth, feedback, and collaboration can attract and retain top talent.
• Empower employees to contribute actionable ideas by providing clear guidelines and incentives.

Gamification and Incentives:

• Explore creative ways to motivate employees, such as credentialing, badges, and bonus pools linked to performance and contributions.
• Align employee incentives with clinic goals, such as patient acquisition, efficiency, and compliance.

Tracking ROI on Development:

• Learn how to test and track the effectiveness of professional development programs by comparing performance metrics between groups with and without coaching.

Memorable Quotes:

• "Every dollar you spend on professional development comes back to your bottom line through better performance and loyalty." — Francie Jain
• "A growth-oriented culture doesn’t just attract great employees—it keeps them engaged and performing at their best." — Jennifer Gligoric
• "Investing in your employees isn’t an expense; it’s a strategy for growth that pays off in retention, efficiency, and culture." — Francie Jain

 

Listener Engagement:

• Like, share, and review the podcast to help us reach more clinic owners like you.
•  Have a question for Francie? Visit our homepage to record a message for her. Your question might be featured in a future episode!
• Join our Free Skool community and access a 14-day FREE trial of our Mastermind program at superclinicproject.com.