The Art of Telephone Conversations in Business - Audrey Bodman

Host: Paul Bullivant Guest: Audrey Bodman   Speaking to people on the telephone has largely been replaced by Whatsapp and endless texts, but in the workplace it is still an art worth mastering. Audrey tells Paul how she goes about training people to get the most out of telephone conversations, from the start to the end of calls.   Audrey trains people in sales, customer service and employer engagement and sees the difference that confidence and success on the telephone gives both businesses and individuals. And, it's all to do with mindset.