Empathy in Healthcare Leadership

In this episode of Breaching the Boardroom, host David engages with Etene Terrell-Fakorede, CEO of the Rehabilitation Institute of Encompass Health. They discuss the complexities of healthcare leadership, the importance of empathy in patient care, and the challenges of balancing business realities with compassionate care. Etene shares her personal journey from retail management to healthcare, emphasizing the significance of mentorship, communication, and creating a positive workplace culture. The conversation highlights the need for accountability and trust within teams, as well as the impact of personal experiences on leadership style. Etene also discusses her commitment to community engagement and the importance of supporting staff initiatives.

Takeaways

• Empathy is crucial in healthcare leadership.
• Navigating patient care and business challenges is a daily task.
• Career transitions can lead to finding one's true purpose.
• Mentorship plays a vital role in leadership development.
• Building trust requires open communication and transparency.
• Creating a positive workplace culture enhances patient care.
• Engaging staff in decision-making fosters a sense of ownership.
• Accountability breeds trust within teams.
• Personal experiences can shape leadership styles and approaches.
• Community involvement is essential for healthcare organizations.

🌟 Who Are We?

NetGain Technologies is a leading managed IT and security service provider with over 40 years of experience helping small to mid-sized businesses succeed. 💻✨ Specializing in IT management, cybersecurity, and strategic consulting, we empower businesses in healthcare, finance, manufacturing, and beyond to turn technology into a competitive advantage. 🚀

🌐 Website: www.netgainit.com
💼 LinkedIn: NetGain Technologies
📅 Meet with Us: Schedule a Meeting

Meet Your Hosts

• Ashley Sebastian, NetGain Technologies
• David Mauro, NetGain Technologies