Do you dread picking up the phone to talk to clients? Or feel like your beautifully written emails are getting lost in translation? In this episode of Focused on Time, I’m sharing how creating client scripts transformed my business—and my relationship with phone calls. Whether you're a seasoned pro or just starting out, client scripts can save you time, keep you on track, and help you connect with clients on a deeper level.
What You'll Learn in This Episode:
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My journey from severe phone anxiety to confidently connecting with clients.
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Why responding to client enquiries over the phone is more impactful than email.
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The benefits of client scripts: consistency, time savings, and a confidence boost.
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Step-by-step tips for creating your own client script.
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How to use scripts naturally without sounding robotic.
Why Phone Calls Matter:
Responding to enquiries over the phone instead of email is a simple but powerful way to stand out. In today’s world of endless emails and texts, a personal phone call makes a lasting impression. It shows clients that you value them enough to make the effort to connect as humans. Plus, it builds trust and rapport right from the start, which is essential for a strong client relationship.
Free Download:
Ready to get started with client scripts? Download my free Enquiry Call Template at focusedousedontime.com/phone-scripts.. This resource will help you structure your calls with confidence and clarity.
Focus Assignment of the Week:
This week’s Focus Assignment is all about getting started with client scripts:
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Download the free template at focusedontime.com/phone-scripts.
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Outline the key points you need to cover in your client calls, such as your greeting, the info to gather, and answers to common questions.
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Draft your script in your own voice. Make it conversational and easy to follow.
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Practice it out loud. Record yourself or role-play with a friend to get comfortable.
Your script doesn’t have to be perfect—just get started! Over time, you can tweak and refine it as you gain experience.
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