All Episodes

July 21, 2025 36 mins

Keywords


telecom, sales, coaching, leadership, career growth, relationships, mentorship, risk-taking, focus, customer experience



Summary


In this conversation, Will Gibson, Vice President of Sales and Marketing at MapleWave, shares his extensive experience in the telecom industry, discussing the significant shifts occurring in retail, the importance of coaching and mentorship, and the value of building strong relationships. He reflects on his personal journey through redundancy, the risks he has taken in his career, and the power of focus in leadership. Will emphasizes that human behavior transcends cultural differences and encourages leaders to embrace their superpowers while fostering growth in their teams.



Takeaways


Will Gibson is passionate about fixing issues in telco retail.

The telecom industry is experiencing a shift between digital and physical sales.

Coaching is essential for executives to improve their performance.

Redundancy can lead to unexpected career growth and resilience.

Building relationships is crucial for success in sales.

Taking risks and betting on oneself can lead to significant opportunities.

Focus is key to achieving success in leadership roles.

Human behavior is consistent across cultures, despite superficial differences.

Sales leaders should prioritize their strengths and superpowers.

Mentorship can provide valuable insights and guidance for career development.



Titles


Transforming Telecom Retail: Insights from Will Gibson

Navigating Change in the Telecom Industry



Sound bites


"Bet on yourself."

"Focus and do it brilliantly."

"Human behavior is human behavior."



Chapters


00:00 Introduction to Will Gibson and His Journey

01:50 Tectonic Shifts in the Telecom Industry

05:00 The Importance of Coaching in Sales Leadership

08:20 Navigating Redundancy and Career Growth

13:23 Building Relationships and Understanding Currency

17:44 Influential Leaders and Their Impact

21:21 The Art of Coaching and Trust in Sales

24:06 Taking Risks and Betting on Yourself

28:09 The Power of Focus in Leadership

31:42 Understanding Human Behavior Across Cultures


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