In this episode, Manuel Harnisch, Head of Technical Services at Fossa, shares how his team leveraged AI-powered platforms to drive massive operational efficiency, cut costs, and scale revenue—all while maintaining a lean team. Learn how Fossa transitioned from traditional customer success to technical services, integrated AI-first tools like Back Engine and DevRev, and pioneered internal AI adoption to create impactful products like FossaBot. If you're running a SaaS business and looking to scale smart, this is an essential listen.
⏱️ Timestamps:
00:00 – Intro and guest welcome
00:42 – Manuel’s journey through startups and leadership roles
04:35 – What Fossa does and its transformation
06:59 – AI as a strategic lever, not just IT
07:53 – Driving efficiency using tools like Back Engine
10:20 – DevRev: Replacing Zendesk with an AI-native support platform
14:15 – Resource reallocation and scaling smarter
16:00 – Using platforms like Vercel and V0 for rapid product development
17:15 – Non-coders building real tools at Fossa
19:00 – Democratizing innovation across departments
21:20 – Side projects and startup opportunities in the AI era
23:54 – Industry trends: AI-first vs bolt-on AI
25:29 – FossaBot: Automating software upgrades with AI
26:30 – Manuel’s favorite AI productivity hack: Granola for intelligent note-taking
28:15 – Closing thoughts and shoutout to Fossa’s future roadmap
If you're looking to future-proof your SaaS organization, streamline operations, and empower your teams through AI, check out Fossa—an AI-enabled platform for compliance and vulnerability management. From automating open source license tracking to identifying security risks in your codebase, Fossa is redefining software governance with precision and speed.
🔗 Learn more: https://fossa.com
📩 Connect with Manuel Harnisch: LinkedIn
💬 Let us know in the comments how your company is using AI to boost productivity. Don't forget to like, subscribe, and hit the bell for more episodes!
#SaaS #Leadership #BusinessGrowth #Efficiency #AItools #CustomerSuccess #TechInnovation #StartupJourney #FutureProof #Fossa #Automation #Vercel #DevRev #BackEngine #B2BSaaS
https://valeogrowth.com/
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