Ever wondered what makes a moving company truly exceptional? Jason Julian's journey from weekend mover to owner of Reign Moving Solutions reveals how one entrepreneur transformed an industry notorious for poor service into a model of customer care excellence.
In this engaging conversation with Regina League on the Good Neighbor Podcast, Julian shares the compelling story behind his Christian-based moving company and its name "Reign" (spelled R-E-I-G-N) – chosen to represent conquering challenges and standing above industry standards. What started as a side gig during his finance career quickly evolved into a thriving business built entirely on word-of-mouth referrals, now celebrating its five-year anniversary serving Charlotte and beyond.
Julian pulls back the curtain on practices that have earned Reign Moving Solutions its sterling reputation. From their unique approach to cross-country relocations (using the same crew from loading to delivery) to their comprehensive service options including full pack/unpack services, climate-controlled storage, and partnerships with professional organizers. The conversation reveals practical insights for anyone facing a move – including how to manage your budget without sacrificing quality, what to expect during the quote process, and how to avoid common moving pitfalls.
Most refreshingly, Julian speaks candidly about the philosophy that guides his business: "I always sit on the client's side of the table." This commitment to customer advocacy, combined with paying employees well above industry standard, has created a rare moving experience where clients feel genuinely cared for during one of life's most stressful transitions. Ready to rethink what you should expect from your next move? Listen now, then connect with Reign Moving Solutions directly at 704-298-2289 or reignmovingsolutions.com.
Reign Moving Solutions
Jason Julian
(704) 459-1199
Reignmovingsolutions@gmail.com
reignmovingsolutions.com
Episode Transcript
This is the Good Neighbor Podcast, the place
where local businesses andneighbors come together.
Here's your host, Regina Lee.
Speaker 2 (00:11):
Hello everyone and welcome to another episode of
the Good Neighbor Podcast.
I'm here in South Charlotte andone of my favorite things to do
is connect with local businessowners in our community, learn
more about them and theirservices.
And today I'm super excited I'mchatting with Jason Julian.
He is the owner of Reign MovingSolutions.
(00:32):
Welcome, jason.
Speaker 3 (00:34):
Thanks for having me.
Speaker 2 (00:36):
Absolutely.
I've heard of you guys.
I've seen your trucks goingdown the road here in South
Charlotte.
How long have you been doingthis?
Speaker 3 (00:43):
So we just celebrated our five-year anniversary in
March and we're excited to besuch a cornerstone in the
community.
Speaker 2 (00:51):
Oh, I love it and I love the name Reign.
Tell us, is there a backstoryto the name of the business?
Speaker 3 (00:58):
So we are a Christian-based company and we
chose the name Reign just toconquer, to be above all, so we
try to place ourselves at thetop of the industry and just be
a great asset to people that arelooking to move.
Speaker 2 (01:11):
Well, I love that and Charlotte is a booming area.
I don't know, are you movingmore people out or in, cause you
do short distance and longright.
Speaker 3 (01:21):
Yes, so we'll do anything from just moving a
piece of furniture around in thehouse to go in cross country.
So we're like a shuttle busfrom New York right now we bring
everyone back and forth andthen we go from California,
washington State, wherever youneed to go.
Speaker 2 (01:37):
Oh my gosh, that is crazy.
Well, I don't know thestatistics, but I know there's a
lot of numbers of people movingin and into Charlotte every day
Super exciting.
Well, first tell me a littlebit about how you got into this
industry and then we'll talkabout everything you guys do and
offer.
Speaker 3 (01:55):
Oh, that's awesome.
So I have my degree in finance.
I worked for Compass Groupwhenever I first got out of
college and I did moving on theweekends.
I just I did power lifting atthe time I liked picking stuff
up and then it was a good way toearn extra money.
And then I noticed that therewas no customer service in this
industry and that there was sucha gap between clients' needs
(02:19):
and what they got.
So I thought I'd fill that voidand it was actually very, very
simple because there was such alow bar in the industry.
So it was easy to come in andkind of take over and we try to
really place ourselves as likethe white glove mover and make
sure that it's a seamlessexperience.
Speaker 2 (02:37):
That's incredible.
So in those early days, how didyou get customers?
Speaker 3 (02:43):
So a lot of word of mouth.
We would just really try to gothe extra mile for clients, make
sure they're extremelysatisfied and then you know,
they tell their friends.
So it's strictly been word ofmouth throughout the process,
Like we do some Facebook adshere and there, but really it's
more about just buildingrelationships.
Speaker 2 (03:02):
That's wonderful.
Well, I noticed on your websiteyou do more than moving, so
share a little bit about all theservices you guys offer.
Speaker 3 (03:11):
So we do everything from a full pack unpack.
We also partner with differentorganizers in the area that can
help take you all the way from Ato Z and do the bins and the
organization on the other side,so we can handle as much or as
little as people need on thatfront.
We also offer fully climatecontrolled storage If you have
(03:35):
like an intermediary where youneed storage options.
So we try to be an all insolution.
Speaker 2 (03:42):
And I see you do residential and commercial moves
.
Speaker 3 (03:46):
Yes, ma'am, so we'll do.
We'll do anything from justmoving small items in the house
to a full house move, and thenwe'll also do commercial moves
for small offices all the way upto, you know, bigger, bigger
facilities.
Speaker 2 (04:00):
Sure.
So I guess having a great staffis the key to doing and
maintaining your reputation.
Talk to us about how you retain, or how you train and retain,
your staff.
Speaker 3 (04:16):
So we try to hire based on people wanting to come
work for us.
We try to, you know, pay ourguys well, I think we're one of
the highest paying movingcompanies in the area.
So whenever you know guys cometo us, they really want to earn
the spot with us.
So they come in trying to provethemselves.
And that's kind of how I'vealways gone about hiring.
Um, I don't really seek peopleout, I want them to seek us so
(04:39):
that we we become a spot wherepeople strive to be able to work
, um, and that really helps uskeep our people.
We we have.
Most of our guys have been withus since I've started and, um,
so we have a really great staff.
We have 45 employees now andthey're all really great guys
and they work with us every day.
So they, you know, we build arelationship and we try to treat
(05:03):
them like a family.
Speaker 2 (05:05):
That's incredible.
Well, it must be working great.
So to do a quote for someone'smoves, describe the question.
Speaker 3 (05:13):
So we can either do an in-person quote or a virtual
estimate where we'll do like aFaceTime walk through the house,
take a look at everything, seehow much they're moving, how
much manpower they need, howmuch space they need.
If they're moving out of state,we give them a guaranteed price
and we're a little differentthan a lot of moving companies
that move people cross countryand that we have the same guys
(05:37):
that load them, drive them andunload them.
So like if you're coming fromNew York, we would load you on
day one with the same crew.
It would just be your stuff onthe truck.
We drive the next day and thenwe deliver on day three.
So it gives you a quickturnaround.
It's just your stuff on thetruck.
So all the horror stories thatyou kind of hear online about
(05:58):
things getting misplaced orprices doubling or anything, we
try to combat that on the frontend and just provide them a
really stress-free experience.
And then California wetypically take three days drive
to get back over here.
Speaker 2 (06:12):
Wow, Wow.
Three guys in a truck, the sametruck.
I guess that can be challengingthat many days together, but I
love that that you do that much.
So what is some of the mostchallenging things in your
industry that you face?
Speaker 3 (06:28):
I would say, you know , making sure that clients are
always understand the wholeprocess and how we do things to
make sure that they have a greatexperience and I guess what I
mean by that is moving is sostressful it's like one of the
most stressful things thatpeople go through in their lives
.
So really helping clients workand navigate through that so
that we can make sure that theyhave a great experience and,
(06:50):
just you know, helping them tounderstand how much they're
going to be able to get doneprior to the move and making
sure that we're there to helppick up any pieces in case
they're not able to get alltheir packing done or they need
extra help or they realize maybethey have a little bit more
than they thought they had forthe move.
Speaker 2 (07:08):
Yeah, I know, when I moved kind of long distance, the
moving company came to thehouse and actually estimated how
many boxes I needed and whatsizes.
Is that part of your process?
Speaker 3 (07:20):
Yes, ma'am, so we'll go in and we can estimate
exactly how many boxes you'llneed.
We also have all our ownbranded boxes so we can bring
them out there prior to the move.
So our clients, if they'redoing their own packing, they
can start packing things up andgetting prepped.
I always tell people too, likewe have some people that don't
want, you know, want us tohandle the whole thing from A to
(07:41):
Z, and then we have some peoplethat want to cut costs as much
as they can.
We never lower hourly rates,it's just a standard that we
have.
But we always help people tryto fit within their budget.
So, like, if someone has acertain budget for their move,
we try to maneuver what we cando and we let come up the game
plan on what they need to doprior to the move to help make
(08:03):
sure we fit within their budget.
Speaker 2 (08:05):
Oh, I love that.
Yeah, that makes a lot ofcommon sense.
What are some of themisconceptions you find when
you're dealing with potentialclients?
Speaker 3 (08:16):
I would say more along the lines of what they
read online and the fears thatthey have going into a move just
with being taken advantage ofnot knowing who's in their home.
I mean, it's a very intimateprocess, like we're taking all
their memories they have intheir house and all their items
and we're putting it in a truck,so making sure that they really
have confidence in you know thecompany that they're using and
(08:38):
the people that that company ishiring to you know move their
belongings from A to B.
So I guess just you knowguiding them through that
process and making sure that webuild that trust with them along
the way.
Speaker 2 (08:50):
So in the customer feedback you get, you know what
are you known for.
Kind of summarize that for us.
Speaker 3 (08:57):
I would say, providing a great experience and
also always sitting on myclient side of the table and
making sure that they're happyin the end.
I always tell people, moving isvery variable.
We always want things to goperfect and sometimes things can
go wrong, and we always haveour clients back and make sure
they're happy so that we I justcan never let a client walk away
(09:19):
unhappy.
Speaker 2 (09:20):
I love that.
Where did that inspiration comefrom to build your business
that way?
Speaker 3 (09:26):
I was.
I was taught when I was growingup you know if you're going to.
If you're going to do something, do it 100 percent.
When I was growing up, you knowif you're going to.
If you're going to do something, do it a hundred percent.
And, um, you know, if I don'tdo a hundred percent, I want to
make sure my client's taken careof, and that's how we built our
reputation and I feel likethat's how we've been able to
get so far.
Speaker 2 (09:44):
And the Christian principles, I'm sure as well.
A hundred percent, yeah.
So when you're not running thisfabulous company, what do you
do for fun?
Speaker 3 (09:53):
So I like to go to the gym and then I have a 13
year old daughter.
So you know we'll go out and dodifferent things, do different
activities.
We walk around a lot at theBallantyne Bowl I love that they
built that and just try to hangout and relax as much as we can
.
Speaker 2 (10:10):
Yeah, what are some of your favorite restaurants in
Charlotte?
Speaker 3 (10:13):
So I love Maggiano's.
Speaker 2 (10:19):
That's probably my favorite in the South Park Mall.
Their cheesecake is amazing.
Yeah yeah, love it too.
Well, finally, just tell ourlisteners how to find you guys.
Speaker 3 (10:37):
So you can always call or text us at 704-298-2289.
Speaker 2 (10:41):
And then you can always visit our website at
rainmovingsolutionscom and spellreign for us, please.
R-e-i-g-n.
Perfect, perfect, jason.
Thank you so much for joiningus today.
And Reign Moving Solutions.
I can see why you have suchsuccess.
Great guy, thank you forjoining us.
Speaker 3 (10:54):
Yeah, thank you for having me.
Speaker 1 (10:56):
Thank you for listening to the Good Neighbor
Podcast.
To nominate your favorite localbusinesses to be featured on
the show, go toGNPSouthCharlottecom.
That's GNPSouthCharlottecom, orcall 980-351-5719.
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