In this eye-opening episode of HR Confessions, Rebecca and Kim explore a compelling case study that sits at the intersection of performance management, technology misuse, and organizational resilience. When a medical specialist crosses professional boundaries using patient portal technology, HR manager Ellen must navigate a complex crisis that tests the practice's policies, procedures, and culture. This episode offers valuable insights into how clear communication protocols, proper technology usage guidelines, and decisive crisis management contribute to organizational performance.
Show Notes
- Ellen is an HR manager at a small medical specialty practice with around 30 employees
- The practice has a hierarchical culture where doctors, nurses, and admin staff typically stay within their groups
- Ellen notices two doctors (Dr. Green and Dr. Ross) whispering and acting suspiciously
- Front desk staff return from lunch discussing an angry man who wants Dr. Ross fired
- Dr. Ross appears nervous and tries to leave the office when Ellen confronts him
- A furious man (Blake Hutchinson) arrives demanding to see Dr. Ross
This episode highlights the importance of maintaining professional boundaries, especially in healthcare settings, and the serious consequences when those boundaries are violated.
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