Crisis Communications: When Every Second Counts

Fair warning: This episode contains nsfw content that may be offensive or uncomfortable to some listeners.

But here's why it matters: When crisis strikes, you won't have time to build a plan. You need one ready NOW.

In this jaw-dropping episode of HR Confessions, hosts Rebecca Taylor and Kim Rohrer welcome special guest Gianna Scorsone to discuss one of the most shocking workplace crises they've ever encountered. When a healthcare employee gets arrested at work for unimaginable charges, HR consultant "Jo" learns firsthand why having a solid crisis communications plan isn't optional—it's essential. This episode delivers practical advice on crisis management, internal/external communications strategies, and what NOT to do when scandal hits your workplace. Warning: This episode contains mature content that may not be suitable for all audiences.

Key Takeaways:

• Always have a crisis communications plan - Hope is not a strategy
• Control the narrative - If you don't give people information, they'll fill in the gaps themselves
• Consider multiple audiences - Employees, customers, media, and stakeholders all need different messaging
• Partner across departments - HR, legal, operations, and PR must work together
• Act quickly but thoughtfully - Waiting 48 hours turned a manageable situation into a PR nightmare
• Protect employee privacy while managing transparency - Balance what needs to be shared vs. what should remain confidential