S3 Episode 2: How We start our Day in AR

In season three, episode two of "Inside Dentistry Support," the focus is on the critical role of the dental billing department, or the AR team. The episode kicks off with the importance of checking in and maintaining clear communication in a virtual work environment. Team members are encouraged to actively engage on Microsoft Teams and keep their colleagues informed about their attendance and work progress. The episode emphasizes the need for synchronization with team members and clients to ensure smooth operations. Key tasks such as claims processing, payment posting, and continuous communication are highlighted as crucial for maintaining the financial health of dental clients. The episode also sets forth strict benchmarks, including the processing of 30 claims per hour and daily payment postings, to ensure efficiency and accuracy. Special attention is given to using dental insurance portals to expedite claims resolution and the importance of multitasking while on calls. Clear documentation and timely communication with clients are underscored as essential practices to prevent misunderstandings and delays. The episode wraps up with a reminder that no billing work should be done post-7:00 PM without pre-approval and reiterates the high-impact nature of dental billing work. Listeners are motivated to bring energy, communicate constantly, and maintain a strong presence to support their clients effectively.