S4 Episode 1: Welcome to phones

Welcome to season four of Inside Dentistry Support, our internal podcast aimed at fostering growth and excellence among our team. In this episode, we delve into the critical function of our phone support service, highlighting its significance as often the initial touchpoint for patients. Our phone support team operates as an extension of dental offices, handling calls with professionalism and empathy, ensuring a seamless patient experience. We emphasize that we are not a mere call center but a trusted partner deeply integrated into the operations of dental practices. This episode provides an overview of how we manage calls, use various dental software, and maintain a consistent, clear, and caring approach. It's a call to action for all team members, stressing the importance of being prepared, present, and part of the dental office's team, making a significant impact on patient satisfaction and office efficiency.