What if the secret to building a top-performing app wasn’t a growth hack, but a smarter way to listen to your users?
In this episode, we sit down with Claire McGregor, Co-founder & Co-CEO of Fortify, Appbot and tiny ideas, to explore how she’s helping thousands of product teams transform raw customer feedback into strategic insights that drive real app success.
Claire shares the journey behind building Fortify into a globally trusted platform for sentiment analysis and review intelligence. She walks us through how leading companies—from scrappy startups to enterprise giants—use feedback data to prioritize features, reduce churn, and build experiences users love.
The conversation dives into the realities of scaling a SaaS business, the mindset required for durable founder partnerships, and why obsessing over customer sentiment is one of the biggest competitive advantages in today’s app ecosystem.
What You’ll Learn:
- How Fortify turns scattered customer reviews into actionable product insights
- The most overlooked opportunities hidden inside app store feedback
- Why user sentiment is a more reliable north star than downloads
- Common mistakes app teams make when interpreting customer data
- How Claire balances intuition and analytics when making product decisions
- The dynamics of co-founding a global SaaS company and how to keep it healthy
- What Claire looks for as an investor, and the red flags she avoids
- How “tiny ideas” can become scalable, sustainable businesses
Golden Nugget:
“Your customers are already telling you how to win—most teams just aren’t listening closely enough.”
Connect with Claire McGregor:
LinkedIn: linkedin.com/in/clairecmcgregor
Connect with the Show:
Subscribe on Spotify, Apple Podcasts, or your favorite platform.
If you enjoyed this episode, share it with someone passionate about healthcare marketing, startup growth, or innovative product launches, and don’t forget to leave us a review. New episodes drop weekly!
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