Are you really thriving?

This week on Radio Front Desk, we’re exploring the kind of confidence that helps practitioners — and their patients — thrive.

Inspired by her conversation with Jane’s Co-founder, Alison Taylor, Denzil reflects on what it really takes to build confidence and a thriving clinic. From encouraging patients to come back when care is still needed to creating a team culture rooted in learning and support, this episode is full of practical ways to grow trust in yourself, your team, and your practice.

Have thoughts on what helps practitioners grow and succeed? We’d love to hear from you! Drop us a line at [e-mail].

And if reflections like these speak to you, don’t forget to sign up for my bi-weekly newsletter to get more stories like this straight to your inbox.

Episode Transcript

Speaker 1 (00:04):
Hi, it's me, Denzel.
After every conversation on thepodcast, there's always
something that lingers, a momentor a message that keeps echoing
long after we stop recording.
And this week, after talkingwith Gene's co-founder, allison
Taylor, what stayed with me wasconfidence, and I'm not talking
about the flashy, loud kind ofway, but the quiet, grounded

(00:27):
kind, the kind that makes youwalk into a room or a treatment
session and just know you've gotsomething to offer.
Ali had so many thoughtfulthings to say about what makes a
practitioner thrive, and Iwanted to take a few minutes to
reflect on some of thoseinsights with you.
The first thing Ali shared isthat a confident practitioner is
a better one.

(00:48):
According to Allie, confidencedoesn't just look good on
practitioners, it also makes abig difference for patients.
She told me that we just don'tget cared for a lot and that
most of us are actually doing alot of caring for other people,
and that's why your clinic is anopportunity to show your
patients that you've got theirbacks.
That means owning yourexpertise confidently, guiding

(01:10):
them to the best solutions andsaying, hey, you need to come
back when it's genuinely whatthey need.
Ali called out how sometimespractitioners tell their
patients to come back only ifthey think they need it.
But that isn't the mosteffective strategy, because how
are they supposed to know?
It's on you to step up withconfidence and explain why they

(01:31):
need that follow-up.
Trust me and trust Ali.
They'll thank you later.
Ali also suggested creating ayearning for learning.
I know clever right.
Allie noticed something thatall successful and thriving
practitioners had in common theywere always excited to learn.
And I'm not just talking aboutthe kind of learning you need to

(01:53):
do to check the boxes and keepyour certifications up to date.
I'm talking about the kindwhere they have a true desire to
dig in to new techniques, ideasand anything really.
And when they bring thatpassion into their work, their
patients will see thatdedication.
It builds a sense of trust andconfidence in patients, a
feeling that they really are ingood hands.

(02:14):
If you're a clinic owner ormanager, the key is creating an
environment where learning feelsboth encouraged and celebrated.
Try hosting monthly knowledgesharing sessions, or you could
set up a learning budget forteam conferences, and you could
also pair junior practitionerswith mentors for shadowing
opportunities.
That constant drive to growwill benefit the whole clinic

(02:38):
and finally understand thatcollaboration builds confidence.
Don't hesitate to lean onsomeone else's expertise.
Asking a more experiencedcolleague for a second opinion
isn't just helpful, it's how youlevel up.
Sure, it might mean settingyour ego aside to ask for a
second opinion, but that's wherethe magic happens.
Collaboration lets everyoneshine.

(03:00):
You start to see each other'sstrengths, specialties and even
quirks.
It opens the door to deeperconversations, builds trust and
naturally leads tointer-referring.
Marketing can sometimes feelfar removed and impersonal, but
inter-referring is the exactopposite.
It's grassroots, genuine andbuilds both relationships and

(03:23):
caseloads.
What I took away from Allie'sstory is this Confidence doesn't
always just appear, but whenyou can create opportunities for
collaboration, for learning andfor hands-on experience, that
confidence starts to grow.
And when it does, the entireclinic feels the impact.
So what about you?

(03:43):
Do you have your own take onwhat helps a practitioner thrive
?
Shoot me an email at frontdeskat janeapp with some ideas.
That's all from me.
Thanks again for listening.
You got this.