Are your meetings missing the magic? How to build real connections in your clinic

Pausing can feel counter-intuitive when your clinic’s to-do list is endless. But sometimes the most productive thing is to stop.

In this episode, Denzil reflects on why “pause with purpose” has become a quiet superpower in her work at Jane and how clinics of any size can borrow it. Instead of big retreats or complicated plans, she shares simple, human ways to slow down together so your time has direction, not just duration. You’ll hear her touch on:

• Turning tiny “aha” moments into big time-savers
• Giving each other the floor: letting admins and clinicians showcase small wins others can reuse
• Tackling one real clinic workflow problem, together (and shifting it from “mine” to “ours”)
• Building team trust over coffee or a meal, and why those unstructured moments carry back into the work
  
  

For solo owners and small teams alike, this episode offers a practical nudge to create intentional time, even if it’s just five minutes before closing.

Got your own version of connection? Email [e-mail]. Denzil would love to hear who you’ll sit down with this week and the one question you’ll ask.

Episode Transcript

SPEAKER_00 (00:05):
How's it going?
It's Danzo.
I have a confession.
I'm not great at slowing down.
Instead, I'm someone who likesaction.
I like lists, and I like gettingthings done.
And if I'm being really honest,sometimes I feel like the only
way to progress is to always bein motion.

But here's the thing (00:26):
the most important shifts I've made in my
work haven't come from rushingaround.
They've come from those raremoments when I actually pause.
And I know I recently talkedabout taking a pause yourself.
But I also love the idea ofpausing with other people.

(00:46):
Last week, I was lucky to havethe chance to meet up in person
with the people that I work mostclosely with at Jane.
We set aside some dedicated timetogether, and yep, we did all
the regular brainstorms,conversations, and coffee
breaks.
But what stood out to me mostwas the structure of it all, the

(01:06):
intentionality.
So not only were we hanging out,we were hanging out with
purpose.
And I think that's where themagic is that might have some
value in a clinic setting too.
I know that when you're runninga clinic, the day-to-day is full
of noise.
I've been there.
But I'm thinking that when wedeliberately step away from it

(01:27):
all for just a couple of hours,something powerful happens.
Those scattered thoughts startconnecting.
People's voices get heard.
And suddenly it's not just timetogether, it's time that has a
direction.

And here's the key (01:42):
it doesn't have to be a retreat or anything
big.
Most of you don't have 10-personteams.
For a lot of you, your team isone to three people.
And that's enough.
So what can you do to createsome of this intentional time?
I have some ideas, so hear meout.
These are coming from my worldin a tech company and in

(02:05):
marketing, but I think some ofit will be interesting to you.
So, number one, share a littleaha moment.
I personally love learning aboutnew tools.
So, in a clinic setting, whatI'm thinking is that it could be
useful to set aside a shortblock where someone shows off a
new tool they learned or evenjust an improved workflow that
makes the things you're doingeasier.

(02:27):
We've been leaning in onpresentations at Jane, but in
clinic life, that doesn't haveto mean a slide deck.
It could be just a practitionersharing a new exercise plan that
they've built.
And this way, the next patienthandout only takes two minutes
instead of ten.
Or your front desk showing offthe color-coded calendar they
built.
Or even just swapping how youexplain online booking to

(02:49):
patients who aren't super techsavvy.
The point isn't polish, it'sgiving someone a chance to say,
here's what I figured out, andthen letting the rest of you
learn from it.
Number two, tackle a realproblem together.
At our meeting, we worked on onebig challenge: how to describe
Jane in a way that really clicksfor clinics.

(03:11):
And we came out with a bunch ofideas we could actually use.
For you, maybe the question ishow do we cut down on wait times
at the front desk?
Or how do I stop double bookingmyself?
Talking it out with even oneperson can shift the problem
from mine to ours, and that'swhen new ideas show up.

(03:31):
Number three, share a meal.
I love to eat, and especiallywith friends.
Sometimes connection isn't aboutstructure at all.
It's just sitting down togetherover food or coffee.
Those are the moments whereconversations wander into things
like music or weekend plans.
Or in my case, cats.

(03:53):
My profile says, intro me toyour cat.
And people actually do it.
I can't have cats.
My son's allergic.
So those photos really do makemy day.
And it's in those littlereal-life human moments that
trust gets built.
And that trust carries back intothe work.
Intentional time doesn't have tobe big or fancy.

(04:15):
Even a one-on-one where youpause, ask a question, and
actually listen can change howyou feel about your work.
So here's my nudge.
Find one little pocket of timethis week to pause with someone.
It doesn't have to be long, itjust has to be yours together.
Anyway, that's it from me.
I'd love to hear what yourversion of connection looks

(04:37):
like.
Hit reply and tell me who's oneperson you could sit down with
this week and what's onequestion that you'd want to ask
them.
Send me an email at frontusgetsjane.app and let's chat
about it.
Chat soon.