Mark Landes, VP Technology @ Snooze AM Eatery

Today on 🍔Restaurant 🤖Tech 📈Trends we’re talking brunch tech with Mark W. Landes, VP Technology at Snooze AM Eatery: the better-for-you brunch brand known for craveable pancakes, bright dining rooms, and waitlists that move because the tech actually WORKS. 🌞🥞🥂

📺WATCH AND LEARN📺

👉 How Snooze’s Toast POS rollout + handhelds unlocked more table time for Snoozers and gave guests faster, more accurate orders. Even with Snooze’s famously customizable menu (allergies included!)

👉 Why adding QSR Automations KDS was a game-changer for handling modifiers and complexity in the back of house.

👉 How Snooze partnered with Bikky to connect POS data and guest behavior, using insights to tweak menu items monthly and boost retention.

👉 Where AI is making a real difference – from Axial Shift forecasting to new automation that frees staff to focus more on guests - and less on repetitive tasks.

➕ PLUS: Mark shares how Snooze’s rebrand rollout was fueled by data, his favorite brunch order (HINT: pancakes all day🥞🥞🥞), and why classic maple syrup is still in it FTW! lol

Thank you Mark for giving us a peek at how Snooze is scaling hospitality and tech side by side. 🚀