Responding To Negative Feedback
Episode #2
Where we’re going to turn the tables on negative feedback and show it who’s boss!
TRANSCRIPT:
Paul:
Welcome to another Feedback Hack, where we’re going to turn the tables on negative feedback and show it who’s boss!
Paul:
I’m Paul
Jason:
And I’m Jason
Paul:
So, let’s dive into the world of negative feedback and learn how to turn it into a positive experience for both you and your customer.
Paul:
Hey, Jason, I know you’re all about the response when it comes to negative feedback. Can you give us some insight on how to handle it?
Jason:
Absolutely, First and foremost, don’t take it personally. It’s just feedback, and it’s an opportunity to learn and grow. It’s like getting a free consultation from your customer!
Paul:
Love it! It’s definitely hard not to take things personally, but you have to. It’s like a superpower!
Jason:
Exactly, And what’s your go-to hack for handling a bad review?
Paul:
Well, you need a response strategy. There’s a lot of emotion tied to negative feedback, so if you have a strategy, you’re already ahead of the game. You just execute that strategy and let the magic happen!
Paul:
And Jason, what are the three key items that should be included in every strategy?
Jason:
Respond quickly, respond politely, and make sure your response is unique to the feedback provided. It’s like a three-step dance, and you’ve got to nail it!
Paul:
All great hacks, and this can all be made super easy if you use a reputation management tool or platform. There are so many available, and I feel they’re so important in executing your strategy successfully.
Jason: 150%
They work 24/7, and with AI now, they offer crazy insane personalization. Comment below and we would be glad to provide some of our favorite Reputation and Customer Experience solutions.
Paul:
Well, there you have it, folks. Some amazing hacks related to handling negative feedback the right way.
Jason:
Thanks for joining Responding To Negative Feedback, and stay tuned for our next hack!
This episode of the Feedback Hack podcast, produced by Reviews UP, where we discuss and help your business drive customer reviews, respond to feedback and promote your reputation.
Drive more customer feedback and grow your brand with Reviews UP — the all-in-one business review software and experience platform designed to help companies elevate their online reputation. Whether you're a small business or an enterprise, our system makes it easy to collect & manage business reviews. Follow: Youtube. Facebook & LinkedIn.
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