On this episode of Syncro, Josh Weiss, Director of Operations and Security at Logic Technology Consulting Group, joins Brandon to discuss scaling an MSP business. Josh's 20 years of experience — from break-fix to running a managed services practice — offer valuable insights for MSPs at any stage of their journey.
Josh emphasizes the importance of balancing firefighting with strategic planning. He highlights common challenges like constant firefighting, poor documentation, and reactive service delivery. Josh explains how these issues hinder scalability and client satisfaction. He shares an anecdote about aligning with a client on technology lifecycle management, turning a reactive situation into a proactive partnership.
Josh advises focusing on tactical documentation, automating repeatable processes, and improving service delivery. He recommends tools like ImmiBot and Roost to streamline onboarding and computer setup. He also discusses the role of AI in enhancing service delivery and empowering dispatchers. Josh stresses the importance of leadership buy-in, vendor relationships, and understanding client needs. He encourages MSPs to view automation as a way to elevate their teams, not eliminate jobs.
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