In this episode of From the Trenches, Josh Peterson sits down with 30-year MSP veteran Tom McIntyre, founder of YourTech, serving the Niagara region of Ontario. Tom shares his remarkable journey from the hardware-heavy 1990s to the modern reality of cybersecurity, AI adoption, and the changing economics of managed services.
This conversation dives deep into the mindset shifts required to run an MSP in 2025, the real challenges behind cybersecurity adoption, how insurance companies are quietly becoming the new regulators, and why AI “boards of directors” may be one of the most powerful tools an MSP can deploy.
Whether you’re an MSP owner, operator, consultant, or simply curious about how AI and security are transforming IT services, this episode delivers honest, practical insights from someone who has lived every chapter of the industry.
What We Cover in This Episode-
Tom’s 30-year journey from hardware sales to managed services
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Early RMM adoption — and why pricing was so hard
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How AI is becoming a strategic advisory tool
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Creating an AI “board of directors” for decision-making
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Why small businesses struggle with cybersecurity investment
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Insurance requirements as the real new cybersecurity standards
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Whether government regulation of MSP security is coming
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How MSPs should position themselves for the next decade
Tom McIntyre
Founder, YourTech – Niagara Region, Ontario, Canada
Website: https://yourtech.ca
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About From the Trenches
The From the Trenches series is part of the BMK Vision Podcast, where real MSP leaders share real stories—no scripts, no hype, no manufactured talking points. Just authentic conversations about what it takes to run and grow an MSP in today’s changing world.
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