Last-Minute Guest Cancellations: Should You Refund or Stick to Your Policy?

A guest cancels three days before check-in citing a family emergency and wants a full refund. Your policy says no refunds, but you feel conflicted.

In this episode, we break down what experienced hosts actually do in these situations, from enforcing policies to offering smart compromises that protect your revenue without burning bridges.

Key Takeaways:

✅ Why most hosts enforce their cancellation policy and direct guests to travel insurance instead of absorbing the loss

✅ Three compromise strategies that balance flexibility with revenue protection (conditional refunds, rescheduling, partial refunds)

✅ How booking platforms can override your policy even when you’re in the right—and what you can do about it

✅ Prevention tactics that stop cancellation disputes before they start, including automation and crystal-clear policy language

Related Links:

Company: https://www.tokeet.com/

Blogs: https://www.tokeet.com/blog/

Blog: Last-Minute Guest Cancellation: How to Handle It Without Losing Revenue 👉https://blog.tokeet.com/last-minute-guest-cancellation/

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